Exterior

Reviews of Crowne Plaza Bahrain, an IHG Hotel

5 out of 5
Crowne Plaza Bahrain, an IHG Hotel
Road No 1701, Block 317, Building No 17, Manama

Reviews

8.8

Excellent

Rating 10 - Excellent. 130 out of 227 reviews" "
Rating 8 - Good. 64 out of 227 reviews" "
Rating 6 - Okay. 24 out of 227 reviews" "
Rating 4 - Poor. 5 out of 227 reviews" "
Rating 2 - Terrible. 4 out of 227 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 days! What a great staff! Manager Alex made our vacation! Outstanding service! Thank you Crowne plaza!
Stayed 11 nights in Feb 2024
Response from Blessy on 9 Mar 2024
"Dear Mr. David , Your high praises are the best rewards for our efforts!Thank you so much for sending your thoughtful and kind praises. It means a lot to us when our best guest like you shares their experiences.I am so happy to know that you enjoyed your stay with us, and that our facilities and service have achieved the high standards expected by our guests.Crowne Plaza Bahrain is a different kind of hotel for a different kind of traveler, and we are here to help get the most out of your stay.Visit us soon!Sincerely,Blessy Mathai Front Desk

10/10 Excellent

Mervyn

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Blessy on 9 Mar 2024
"Dear Mr. Mervyn Thank you for taking the time to share your feedback on your recent stay with Crowne Plaza Bahrain.We are happy to see your positive comment and for giving us a perfect rating.Once again thank you for your time and feedback. I hope that you will give us the opportunity to have you stay with us once again.Sincerely yours,Blessy Mathai Front Desk

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Gustavo, El Paso

Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure
Stayed 2 nights in Jan 2024
Response from Blessy on 29 Jan 2024
Dear Mr. Gustavo , Greetings from Crowne Plaza Bahrain. Thank you for your time taken to review on your experience with us. I am happy to see that you have rated your stay with five stars. Hopefully we can welcome you again very soon! Best regards, Blessy Mathai Front Office

10/10 Excellent

Ahmad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay, especially the staff. When asking about check-out, Rose at reception figured I may need extension and she arranged it in no time.
Stayed 1 night in Jan 2024
Response from Blessy on 10 Jan 2024
Dear Mr Ahmad, On behalf of Crowne Plaza Bahrain I would like to thank you deeply for your lovely comment. Providing genuine care and comfort with hospitality is our number one priority and I am delighted to hear that we exceeded your expectations. Furthermore, I am glad to read that my colleague has provided you amazing experience. Your comment will most definitely be shared among the team. Hopefully we can welcome you again very soon. Best regards, Blessy Mathai Front Office

10/10 Excellent

Babatunde

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CPB on 29 Jan 2024
Dear Mr. Babatunde , Greetings from Crowne Plaza Bahrain. Thank you for your time taken to review on your experience with us. I am happy to see that you have rated your stay with five stars. Hopefully we can welcome you again very soon! Best regards, Blessy Mathai Front Office

10/10 Excellent

YUSUF

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is really a five star experience. Rooms are really good and well maintained with all amenities available. Everyone should consider their stay there when visitng Bahrain as it is near to all attractions and shopping places nearby. Perfect for families. We will definitely visit back. The only thing i wanted tonpoint out was that the mini bar was left empty during the full duration of our stay.
Stayed 2 nights in Dec 2023
Response from Blessy on 9 Mar 2024
"Dear Mr. Yusuf , Thank you for your candid review. We have taken the good and bad elements you have mentioned in your review, and we welcome any opportunity to improve.It is always our intention to provide great service, hence, I apologize for any inconvenience you may have experienced during your stay. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Blessy Mathai Front Desk

10/10 Excellent

mohammad, lawrenceville

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very vlean
Stayed 1 night in Nov 2023
Response from Blessy on 7 Jan 2024
Dear Mohammad , Greetings from Crowne Plaza Bahrain. Thank you for your time taken to review on your experience with us. I am happy to see that you have rated your stay with five stars. Hopefully we can welcome you again very soon! Best regards, Blessy Mathai Front Office

10/10 Excellent

Mateen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place close to city centre but minus the hustle bustle
Stayed 1 night in Nov 2023
Response from Blessy on 7 Jan 2024
Dear Mateen , Greetings from Crowne Plaza Bahrain. Thank you for your time taken to review on your experience with us. I am happy to see that you have rated your stay with five stars. Hopefully we can welcome you again very soon! Best regards, Blessy Mathai Front Office

10/10 Excellent

ALFRED

Stayed 1 night in Nov 2023
Response from Blessy on 7 Jan 2024
Dear Mr. Alfred, Greetings from Crowne Plaza Bahrain. Thank you for your time taken to review on your experience with us. I am happy to see that you have rated your stay with five stars. Hopefully we can welcome you again very soon! Best regards, Blessy Mathai Front Office

8/10 Good

Mark

Stayed 2 nights in Sep 2023
Response from Duty on 19 Nov 2023
Dear Mr. Mark,Thank you for taking the time to tell us about your experience at Crowne Plaza MANAMA (BAHRAIN).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at +973 39769075.Sincerely,Soufiane Rabhi

8/10 Good

ZIAD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from CPB on 12 Sept 2023
Dear Ziad, Greetings from Crowne Plaza Bahrain. Thank you for your time taken to review on your experience with us. I am happy to see that you have rated your stay with four stars. Hopefully we can welcome you again very soon! Best regards, Blessy Mathai Front Office

10/10 Excellent

Sam, HALLAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service. All facilities in the hotel are fantastic.
Stayed 7 nights in Jul 2023
Response from Blessy on 5 Aug 2023
Dear Sam , Greetings from Crowne Plaza Bahrain. Thank you for your time taken to review on your experience with us. I am happy to see that you have rated your stay with five stars. Hopefully we can welcome you again very soon! Best regards, Blessy Mathai Front Office

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities
Most friendly staff and most professional. Excellent service 👍👍
Stayed 1 night in Jun 2023
Response from Blessy on 5 Aug 2023
Dear Abdullah , Greetings from Crowne Plaza Bahrain. Thank you for your time taken to review on your experience with us. I am happy to see that you have rated your stay with five stars. Hopefully we can welcome you again very soon! Best regards, Blessy Mathai Front Office

10/10 Excellent

Mark

Stayed 1 night in May 2023

10/10 Excellent

james

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Nikolaj

Stayed 3 nights in Mar 2023
Response from Keisha on 22 Mar 2023
Dear Nikolaj,Greetings from Crowne Plaza Bahrain! First of all, thank you for your time taken to review on your experience with us. Hopefully we can welcome you again very soon! Best regards, Keisha GanFront Office

8/10 Good

GAVIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good hotel apart from very strange vars on second floor.
Stayed 2 nights in Mar 2023
Response from Keisha on 22 Mar 2023
Dear Gavin,Greetings from Crowne Plaza Bahrain! First of all, thank you for your time taken to review on your experience with us. Hopefully we can welcome you again very soon! Best regards, Keisha GanFront Office

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location and quiet safe area
Stayed 4 nights in Feb 2023

10/10 Excellent

Naila

Stayed 2 nights in Jan 2023

10/10 Excellent

Joseph

Stayed 5 nights in Dec 2022
Response from Karim on 27 Dec 2022
Dear Joseph,Greetings from Crowne Plaza Bahrain.First of all thank you for your time taken to review on your experience with us. Hopefully we can welcome you again very soon!Best regards,Karim ElzinyFront Office

8/10 Good

Rodny

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Front desk manager was really good.
Response from Karim on 27 Dec 2022
Dear Rodny,Greetings from Crowne Plaza Bahrain.First of all thank you for your time taken to review on your experience with us. Hopefully we can welcome you again very soon!Best regards,Karim ElzinyFront Office

10/10 Excellent

Leonard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Hotel
The hotel is amazing and although the rooms are on the smaller side they are new fresh modern and extremely comfy The staff are also very friendly and the breakfast is excellent In conclusion a full fove star hotel at a very affordable price
Stayed 2 nights in Oct 2022

10/10 Excellent

Christopher

Stayed 3 nights in Oct 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel staff were really friendly
Stayed 4 nights in Aug 2022

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Rey on 8 Aug 2022
Dear David, Thank you for rating us a 10/10. We are pleased to have you as one of our valued guests. We look forward to welcoming you back in the future. Kind Regards, Rey Cadiz Asst. Front Office Manager

8/10 Good

Akil

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Calm and perfect for families
Stayed 3 nights in Jul 2022
Response from Karim Elziny on 16 Jul 2022
Dear Akil, Greetings from Crowne Plaza Bahrain. First of all thank you for your time taken to review on your experience with us. Hopefully we can welcome you again very soon! Best regards, Karim Elziny Front Office

10/10 Excellent

Moustafa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Rey on 22 Aug 2022
Dear Moustafa,Thank you for taking the time to write a review and for rating us a perfect 10.We look forward to welcoming you back soon!Kind Regards,Rey CadizAsst. Front Office Manager

10/10 Excellent

Jonathan D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a wonderful hotel
the hotel is nice, but it's the amazing staff at this hotel that makes it a delight to stay there. Everyone from the front desk to the restaurant staff to the pool crew to the housekeeping staff were caring and attentive. The location is great in the center of the city as well.
Stayed 3 nights in Jun 2022
Response from Rey on 21 Jun 2022
Dear Guest, Thank you for spending the time to review your stay. I'm sure our colleagues will be delighted to see your kind words. Indeed, our hotel is in great location, situated nearby malls and the airport. Hoping to seeing you again. Kind Regards, Rey Cadiz Guest Experience Champion

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Old one floor hotel
The hotel is located in the center of Manama. It is a one floor hotel with a relatively old building. Furniture needs update and parking was a hassle since there were night clubs in the hotel and the customers took all the available parking spaces. The hotel is generally clean and calm in the morning and super noisy and dirty at night. If you visit Bahrain for clubbing and night life then you will like this hotel. however, if you are with family or don't like the noise, then this hotel is not recommended.
Stayed 1 night in Jun 2022
Response from Rey Cadiz on 14 Jun 2022
Dear Guest, Foremost, I'd like to thank you for your candid review. We appreciate the fact that you mentioned the cleanliness and calmness of our hotel- cleanliness remains an utmost concern that we want to assure our guests of. I'm saddened to hear that our hotel ambiance in the evening did not meet your expectations. I'll be more than delighted to be contacted should you wish to share a bit more details of your experience. Sincerely, Rey Cadiz Asst. Front Office Manager

10/10 Excellent

MAHMOOD A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Crowne Plaza Bahrain on 14 Jun 2022
Dear MAHMOOD A Greetings from Crowne Plaza Bahrain. First of all, we would like to thank you for giving us a perfect score. Hopefulle we can welcome you back again very soon. Regards, Joemar Deang Front Office Team

10/10 Excellent

Jinhee

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2022
Response from Crowne Plaza Bahrain on 14 Jun 2022
Dear Jinhee, Greetings from Crowne Plaza. Thank you very much for giving us a score of perfect 5. We truly appreciate your time for taking this review and we're hoping to welcome you again. Regards, Joemar Deang Front Office Team

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in May 2022
Response from Rey Cadiz on 31 May 2022
Dear Jennifer, Thank you for taking the time to write a review of your stay with us. Please feel free to contact the hotel should you wish to share further details of your stay. Sincerely, Rey Cadiz Asst. Front Office Manager

6/10 Okay

Martin

Stayed 2 nights in May 2022
Response from Rey Cadiz on 31 May 2022
Dear Martin, Thank you for taking the time to write a review of your stay with us. Please feel free to contact the hotel should you wish to share further details of your stay. Sincerely, Rey Cadiz Asst. Front Office Manager

6/10 Okay

Nora

Stayed 4 nights in May 2022
Response from Rey Cadiz on 31 May 2022
Dear Nora, Thank you for taking the time to write a review of your stay with us. Should you wish to share further feedback, please do not hesitate to email us at dutymgr.cpbahrain1@ihg.com Sincerely, Rey Cadiz Asst. Front Office Manager

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
Multiple and varied on-site quality dining options
Stayed 2 nights in Mar 2022
Response from Guest Relation Officer on 3 Apr 2022
Dear Mr. Michael, Thank you taking some of your valued time to write us a review and give 5 star rating. We are delighted that your stay with us was pleasant. We look forward to welcome you back. Regards,

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for F1
I stopped here for the F1 and the location and facilities were excellent. Staff very helpful in arranging a car and the on site bar and food are excellent. The staff are always happy to help and this is a brilliant hotel. I went to the f1 and stayed here would definitely stay again.
Stayed 5 nights in Mar 2022
Response from Guest Relation Officer on 24 Mar 2022
Dear Mr. Luke, We are delighted to know that you had a wonderful stay with us. Thank you for you kind words for our colleagues. We will share your comments with the team, they will be ecstatic hearing it. We look forward to welcome you back . Warm regards,

2/10 Terrible

Gabriel

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Location and room
Stayed 5 nights in Jan 2022
Response from Guest Relations Team on 29 Jan 2022
Dear Gabriel, Thank you for taking your time to share your experience with us. We are saddened that your stay was not up to your expectation. We hope to have another opportunity to host to give the best experience. Regards,

8/10 Good

John

Stayed 16 nights in Oct 2021

8/10 Good

Mahmoud

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Good service.
Stayed 1 night in Nov 2021
Response from Aabha Tandukar on 1 Dec 2021
Dear Mahmoud, Crowne Plaza Bahrain team appreciates you taking the time to write us a review. I am delighted to know that your stay with us was good and found the service good as well. It was our pleasure to have had you as one of our valued guests and we look forward to welcome you back soon. Best regards, Aabha Tandukar

10/10 Excellent

Chris

Stayed 12 nights in Sep 2021
Response from Aabha Tandukar on 24 Nov 2021
Dear Chris, Crowne Plaza Bahrain team appreciates you taking the time to write us an review. We are delighted to know your stay with us was great and worthy of perfect 10* rating. It was our pleasure having had you as one of our valued guests. We will be looking forward to welcome you back. Warm regards Aabha

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A solid choice
Had an enjoyable stay at the Crowne Plaza. Well located (especially with a car). Spacious rooms, excellent breakfast, friendly staff and a decent pool. Very good value for money. Not the fanciest hotel in Bahrain but it was perfect base for exploring the island which we did extensively. If you are after more of a fly and flop would not be my first choice however.
Stayed 4 nights in Nov 2021
Response from Aabha Tandukar on 12 Nov 2021
Dear Hannah, Crowne Plaza Bahrain team appreciates you taking the time to write such wonderful words. I am delighted to know that you enjoyed the restaurant and our pool. Also thank you for giving a shoutout to my colleagues for their friendly service attitude. We hope to welcome you back again.

10/10 Excellent

Fady

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Rooms are quite and very clean, staff friendly and all taking COVID 19 safety measures. The Hotel bar and breakfast restaurants were good. It was steak night and enjoyed it a lot. The service was excellent and all staff care about your comfort and safety
Stayed 2 nights in Nov 2021
Response from Aabha Tandukar on 9 Nov 2021
Dear Fady, Thank you for taking the time to writes such wonderful review. I am delighted to know that you had a pleasant stay and enjoyed the steak night along with great service. I will be sharing the review with my colleagues and I am sure they will be happy to read your kind words. It was a pleasure to have had you as one of our valued guests and we look forward to welcome you back Warm regards,

8/10 Good

SHARIF

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Aabha Tandukar on 12 Nov 2021
Dear Mark, Crowne Plaza Bahrain team appreciates you taking the to write a review. It was a pleasure to have had you as one of our valued guests. We look forward to welcome you back again.

10/10 Excellent

Mark, Bellingham

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is really quite nice; clean, friendly and helpful staff, great restaurants and breakfast, rooms are clean and comfortable. There was nothing to not like about our stay.
Stayed 1 night in Oct 2021
Response from Aabha Tandukar on 12 Nov 2021
Dear Mark, Crowne Plaza Bahrain team appreciates you taking the time to write such wonderful words. I am delighted to know that you enjoyed the restaurant and my colleagues were able to make you stay comfortable with being helpful and friendly. Rest assured you will always find our property clean and safe backed by out IHG Clean Promise. We hope to welcome you back again.

2/10 Terrible

D'Coda

Stayed 1 night in Oct 2021

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again!
Stayed 1 night in Oct 2021
Response from Aabha on 19 Oct 2021
Dear Mr. Steve, Crowne Plaza Bahrain tea would like to thank you for taking the time to write a review. We are delighted to know that you had a great stay and will be your choice of stay for your future visits to Bahrain. It was our pleasure having had you as one of our valued guests and will be looking forward to welcome you back. Warm regards,

10/10 Excellent

RAED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the swimming pool and their unique service.
Stayed 1 night in Sep 2021
Response from Aabha Tandukar on 12 Nov 2021
Dear Mr. Raed, Crowne Plaza Bahrain team appreciates you taking the time to write such wonderful review. We are glad that you enjoyed the swimming pool and our sevice. We hope to welcome you back again. Best regards

10/10 Excellent

Mansour

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel
Clean and comfy hotel, great location, friendly staff. Recommended
Stayed 1 night in Sep 2021
Response from Aabha on 10 Sept 2021
Dear Mansour, Thank you taking the time to write the review and give us a perfect rating. I am delighted to know that you had a comfortable stay with us and you found the colleagues friendly. Rest assured you will always find the hotel clean backed by our IHG clean Promise. It was a pleasure having had you as one of our valued guests and we look forward to welcome you back. Warm regards, Aabha Tandukar Front Office