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Reviews of Las Casas Filipinas de Acuzar

3 out of 5
Las Casas Filipinas de Acuzar
Brgy. Ibaba, Bagac

Reviews

8.2

Very good

Rating 10 - Excellent. 34 out of 85 reviews" "
Rating 8 - Good. 32 out of 85 reviews" "
Rating 6 - Okay. 14 out of 85 reviews" "
Rating 4 - Poor. 3 out of 85 reviews" "
Rating 2 - Terrible. 2 out of 85 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Reynaldo

Stayed 1 night in Jun 2023

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
- Friendly staff - Freedom Land, Tour & Cultural Show were thr best!!!! - Place gives us nostalgic feeling, super great concept preserving historic houses - Good beach - Check in staff did not fully explain inclusions of our package as such we missed free boat ride - Initial room - aircon not working - “highway robbery” with water - not allowing guests to refill water bottles, room only had 1 set of water bottles —> we could have heat stroke!!!! - Buffet breakfast spread wasnt good / enough
Stayed 1 night in May 2023

6/10 Okay

Isle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Reception needs to inform guest of what the property has to offer and accomodate them well even if its early checkin and to provide comfortable reception when the room takes forever to be available due to their delay (super hot and humid with no fan or something to cool off while waiting). The location is a trek.
Stayed 2 nights in Apr 2023

2/10 Terrible

CECILIA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They made us wait for 1 and a half hour in the sweltering heat. They kept saying the room was not ready when the check in was supposed to be 3 pm. They gave us the run around. They only let us into the casa when we started complaining to the manager. When we got into our room it was horrible, it was dark, old, bathroom wasn't clean, sink was clogged the furniture was sparse. The ride to our room was hot and bumpy in an old rusty jeep with hard seats. The place was a disappointment. The houses needed restoration. Once you go in the house, there was really nothing to see but empty shell with wood carvings. The houses were not really restored..we couldn't stimach sleeping in our casa which looked like a bodega wuth only a bed and a small night stand. We immediately looked for another hotel. Luckily we found Rancho Bernardo which was a few minutes away. Rancho Bernardo was a totally different place it was magical, staff treated us like royalty while Las Casas didn't care for our comfort. At Rancho we were greeted by the general manager herself and offered cool drinks, gave us a tour, etc. It was really a waste of time to vidit Las Casas. I know it's very popular with the locals but if you want to attract foreign tourist, you gotta inprove your accomodations , transport and retrain your staff in customer service. We won't be coming back to this place. Our tour was just tour of empty old houses. It was really a big disappointment
Stayed 1 night in Apr 2023

6/10 Okay

Agnes

Travelled with family
Liked: Staff & service, amenities
FRONT DESK RESTROOM IS BROKEN. WATER IS DRAINING BLACK COLOR, NO WATER.
Stayed 1 night in Apr 2023

10/10 Excellent

Marnie Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and the staff are all accommodating
Stayed 1 night in Apr 2023

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service! Everyone was very helpful and went above and beyond to make sure we have a comfortable and enjoyable stay there. I liked that they let us check in earlier as soon as our room was ready with no extra charge. Transportation around the place was great as there was a jeepney coming every 10 min to take you where you want to go. Place was really gorgeous and have lots of nice spots to take beautiful pictures at. Our room exceeded our expectations as it was in a really nice location close to all amenities and events (Paseo dela Escolta). It was also very clean and huge for 4 people. We all slept well during the night as our room was super quiet and the beds were comfortable. There were only 2 restaurants that were open during our stay, which are Cusina ni Nanay Maria and La Bella Teodora, and we tried both for lunch and dinner. Food was okay in both, but really expensive especially for the quality and quantity you'll get. Customer service in both was fantastic, though. We did enjoy the live music at La Bella Teodora during dinner as the trio of performers they had were wonderful. We also enjoyed the walking tour that we had before checking in. It was informative and fun and our tour guide was enthusiastic, knowledgeable and had a great sense of humor. We especially loved the traditional Filipino games that we played as part of the tour. We also enjoyed watching some events and performances such as the carabao race and cultural show which were all fun.
Stayed 1 night in Apr 2023

10/10 Excellent

Dinah, Kennesaw

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are courteous and accommodating.
Stayed 1 night in Mar 2023

6/10 Okay

Jun

Stayed 1 night in Mar 2023

10/10 Excellent

Precious Kaye

Stayed 2 nights in Jan 2022

8/10 Good

Berlyn Louise

Travelled with family
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beauty of the place compensated the service
Due to the pandemic the place might be under staffed. The organization and management is in disarray. Upon checking in, the staff is multi tasking too much and assisting a number of customers at the same time which is a bit disappointing. We booked and paid online the same day, we were suppose to be walking in on a different hotel in Iba, Zambales but establishments are mostly closed so instead we booked and paid online along the way to the nearest available place. We called the place which they didn't answer but sent us a text instead asking to state our concern, so we sent a text to confirm our reservation, which they replied it is confirmed, confirming our reservation we expected our room would be ready when we arrive, we did a late check in, and our room was still not ready, fortunately the place looks good and we are told to walk around while waiting. The room given also has no view to the sea even if its located sea side, we can't open the windows. Another is the restaurant inside the place didn't count our order properly, so they had to ask us to pay later upon check out. Some parts are still under construction, and some activities are still not available due to the pandemic, such as the fotografia activity we are looking forward to. The place is clean and staff is nice, aside from the mishaps in the beginning. The tour guide was also nice and funny although some questions were unanswered. It was our first time and the place is truly beautiful.
Mosaic on the wall inside one of the buildings
Old houses relocated and reconstructed with some parts originally maintained.
Sculptures inside the museum
Stayed 1 night in Nov 2020

10/10 Excellent

eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s beautiful but the service from check in snd check out take so long , and but most of the people are very helpful , beautiful place
Stayed 1 night in Mar 2020
Response from Las Casas Filipinas de Acuzar on 18 Mar 2020
Dear ed M, Salud Buena vida-Mabuhay from Las Casas Filipinas de Acuzar! Thank you for your commendation to our community! We'll take note of the front office performance. We look forward to seeing you again! Warmest regards, Las Casas Filipinas de Acuzar Team

10/10 Excellent

Christopher, St. Louis, MO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las Casas is more than a resort, it’s a unique and endlessly fascinating living museum of Filipino and Spanish colonial architecture dating back to 1740. The tours and activities were most informative. The food at the restaurant was top notch, some of the best Filipino food I’ve had in the Philippines. If you can afford the hefty price tag, it’s worth it to stay in one of the elegant refurbished villas. One caveat, the cobbled streets can be difficult for seniors and many of the facilities are not accessible for persons with disabilities.
Stayed 2 nights in Jan 2020
Response from Las Casas Filipinas de Acuzar on 18 Mar 2020
Dear Christopher, Salud Buena vida-Mabuhay from Las Casas Filipinas de Acuzar! We are grateful for your praises about our heritage advocacy, service and dining. People like you motivate us to continue what we do even be better at it. We will duly note your concerns about making our resort easier for PWD to navigate. We look forward to seeing you again! Warmest regards, Las Casas Filipinas de Acuzar Team

10/10 Excellent

P.Colet, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful place! Very historical. Staff are friendly and knowledgeable of the Philippines history. It’s uniqueness set this resort far from other resort! One of a kind! Exceptional!
Stayed 1 night in Jan 2020
Response from Las Casas Filipinas de Acuzar on 18 Mar 2020
Dear P.Colet, Salud Buena vida-Mabuhay from Las Casas Filipinas de Acuzar! We are very pleased to hear that you enjoyed your stay. Thank you for taking the time to write a review and for praising our advocacy towards heritage. We look forward to seeing you again! Warmest regards, Las Casas Filipinas de Acuzar Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2020
Response from Las Casas Filipinas de Acuzar on 18 Mar 2020
Dear valued guest, Salud Buena vida-Mabuhay from Las Casas Filipinas de Acuzar! Thank you for taking the time to rate our resort. We look forward to seeing you again! Warmest regards, Las Casas Filipinas de Acuzar Team

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is one of a kind. I will return because an overnight stay is not enough to explore all the area.
Stayed 1 night in Jan 2020
Response from Las Casas Filipinas de Acuzar on 18 Mar 2020
Dear P.Colet, Salud Buena vida-Mabuhay from Las Casas Filipinas de Acuzar! We are very pleased to hear that you enjoyed your stay and for choosing us! We look forward to seeing you again! Warmest regards, Las Casas Filipinas de Acuzar Team

6/10 Okay

Stella, Ontario, Canada

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property itself is amazing. Its got all you wanted in a resort, mountain view, the ocean and very nice set up. However, as a traveler who have been to other 3rd world countries, my last travel was in Peru and Ecuador, it was very disappointing to experience using a bathrobe in place of a bath towel. No explanation whatsoever. We;ve been asking for the towels since we checked in at 3, and the reply was, we will give it to you when they available. Alas, at 7 P.M., we got bathrobes instead of towels. We did not bother to inquire as we were so tired and all we want is to just enjoy the beach and rest. I booked 2 rooms 5101 and 5102, 5101 has no hot water and both rooms have no phone service. During breakfast, I was so excited when I saw "tinapa" as we do not have them fresh in Canada. I took a bite and was really disappointed because the oil they used for frying was stale. This would have been a perfect one day vacation if not for those items mentioned. Also, I am wondering why all the activities are scheduled on week ends and only 2 restaurants are open?
Stayed 1 night in Dec 2019
Response from Las Casas Filipinas de Acuzar on 18 Mar 2020
Dear Stella, Salud Buena vida-Mabuhay from Las Casas Filipinas de Acuzar! We are very pleased to hear that you enjoyed your stay. Thank you for taking the time to write a review. We will duly take note of all that you mentioned. Trust that we will improve on the quality of food and the quantity of amenities we have. We look forward to seeing you again! Warmest regards, Las Casas Filipinas de Acuzar Team

8/10 Good

Jessie, California

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what I expected. The while theme beings you back in the 19th and early 20th century Philippines. Room is great, clean, nice beds. Staff very friendly and helpful.
Stayed 1 night in Nov 2019

6/10 Okay

Charles

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Mario Aluf-Medina

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautiful but disappointing
The hotel is not maintained although the staff is friendly and helpful.
Stayed 3 nights in Sep 2019

8/10 Good

Sean

Liked: Staff & service
Las Casas fam outing
Overall stay was okay. Service okay. Just some basics in room setup may have been overlooked—- trash bin only 1. Normally 1 in the cr, 1 in the room. The room is for 4 occupants, but provided chairs only 2. A/C unit not cooling fast enough.
Stayed 2 nights in Jun 2019
Response from Las Casas Filipinas de Acuzar Team on 5 Jul 2019
Dear Sean, Salud, buena vida - Mabuhay! Thank you for taking your time to give us insightful feedback regarding your recent stay at our resort. We will address the issue you brought up with the respective department concerned. Rest assured, we will continue to strive to give our guests the best Las Casas experience in the future. Sincerely, Las Casas Filipinas de Acuzar Team

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the ambiance of the place very relaxing and the staff are very polite and approachable..
Stayed 2 nights in Jun 2019
Response from Las Casas Filipinas de Acuzar Team on 21 Jun 2019
Dear Anonymous, Salud, buena vida - Mabuhay! Thank you for sharing your experience at Las Casas Filipinas de Acuzar. We’re delighted to know that you enjoyed your stay at our resort. We look forward to welcoming you back soon. Sincerely, Las Casas Filipinas de Acuzar Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall ok but think check in and out procedures need to be reviewed.
Stayed 1 night in Jun 2019
Response from Las Casas Filipinas de Acuzar Team on 21 Jun 2019
Dear Anonymous, Salud, buena vida - Mabuhay! We appreciate you taking your time to evaluate your recent stay. Rest assured, we are doing our best to further improve the Las Casas experience including the food served at our restaurants. Thank you for choosing Las Casas Filipinas de Acuzar and we hope that you’ll continue to choose us again in the future! Sincerely, The Las Casas Filipinas de Acuzar Team

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not your typical beach resort
It was amazing
Stayed 1 night in Jun 2019

10/10 Excellent

Giancarlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A blast from the past!!
Everyone was very accommodating no one to hassle you, service is great!!! A blast from he past!!!only concern was check in is @ 3pm but you can walk around the resort to kill time!
Stayed 2 nights in Jun 2019
Response from Las Casas Filipinas de Acuzar Management on 7 Jun 2019
Dear Gian Carlo, Salud, buena vida - Mabuhay from Las Casas Filipinas de Acuzar! Thank you for your wonderful feedback. It warms our hearts that you enjoyed your recent trip to our heritage community. We hope to welcome you again soon! Sincerely, Las Casas Filipinas de Acuzar Team

8/10 Good

Bienvenido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Architectural Digest Resirt
Amenities need a little upgrading considering the price tag, but the hotel is designed and built exquisitely like a fort.
Stayed 2 nights in May 2019
Response from Las Casas Filipinas de Acuzar Management on 7 Jun 2019
Dear Bienvenido, Salud, buena vida - Mabuhay! We appreciate you taking your time to evaluate your recent stay. Rest assured, we are doing our best to further improve the Las Casas experience including the food served at our restaurants. Thank you for choosing Las Casas Filipinas de Acuzar and we hope that you’ll continue to choose us again in the future! Sincerely, The Las Casas Filipinas de Acuzar Team

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Everything
Stayed 1 night in May 2019
Response from Las Casas Filipinas de Acuzar Management on 7 Jun 2019
Dear Anonymous, Salud, buena vida - Mabuhay! It’s heartwarming to know that you enjoyed your stay with us. We look forward to welcoming you back soon. Sincerely, Las Casas Filipinas de Acuzar Team

8/10 Good

Johanne May

Liked: Cleanliness, room comfort
Happy & contented but not in all.
Not so good experience. Front desk staff not so accomodating. Keep us wait in one side for room transportation without giving any welcome drinks. Paid 650 pesos per person for buffet dinner only to queu in the long line only eating pancit bihon and okra as no more food. Problem is they let paying guess fall in line with other non paying visitor for the their event of flores de mayo.
Stayed 1 night in May 2019
Response from Las Casas Filipinas de Acuzar Management on 7 Jun 2019
Dear Johanne, Salud, buena vida - Mabuhay! Thank you for taking your time to share your feedback with us. We value each review we get and we will always strive to improve the resort based on our guests’ feedback. It is with sincere regret that we note your experience at our resort. Rest assured, we will continue to aim to be better as a destination and as a heritage community. Our guests are our number one priority and your feedback will surely drive us into a better direction. We will make sure that your concerns will be properly cascaded to the rest of the team. Sincerely yours, The Las Casas Filipinas de Acuzar Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place and it’s worth seeing for the richness of culture and heritage.
Stayed 1 night in May 2019
Response from Las Casas Filipinas de Acuzar Management on 7 Jun 2019
Dear Anonymous, Salud, buena vida - Mabuhay! We are pleased to hear that you have enjoyed travelling back in time and experiencing the best of Filipino heritage and culture. Thank you for choosing to stay with us and we are happy that you got to enjoy your time here at Las Casas Filipinas de Acuzar. Sincerely, Las Casas Filipinas de Acuzar Team

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good side: We’re very impressed with the surroundings. The concept of the place is really nice. The staff was good. The bathroom is big. Downside: They need to do something about the people who are visiting the place. We’ve seen so many plastic trash (candy wrappers, sachets of shampoo) at the beach area. People have thrown also bags of potato chips near the hotel rooms. The room is not that spacious for five people.
Stayed 1 night in May 2019
Response from Las Casas Filipinas de Acuzar Team on 13 May 2019
Dear Anonymous, Salud, buena vida - Mabuhay! Thank you for sharing your experience at Las Casas Filipinas de Acuzar. We’re delighted to know that you enjoyed your stay at our resort. Cleanliness is always a priority in our resort. We'll make sure to look into your concerns and cascade them to the relevant departments. We look forward to welcoming you back soon. Sincerely, Las Casas Filipinas de Acuzar Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2017
Response from Las Casas Filipinas de Acuzar Team on 13 May 2019
Dear Anonymous, Salud, buena vida - Mabuhay from Las Casas Filipinas de Acuzar! Thank you for your wonderful feedback. It warms our hearts that you enjoyed your recent trip to our heritage community. We hope to welcome you again soon! Sincerely, Las Casas Filipinas de Acuzar Team

8/10 Good

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Las Casas Filipinas Experience
All the workers or staff were friendly or courteous. Our problem were the guests next door. It was almost 11 in the evening when my husband and I were awakened because they were noisy and loud. I don’t think they realized it was already late and they didn’t have any consideration for other people. I wish there were more restaurants. There were only 2 that were open when we were there. Also, it was disappointing that the swimming pool was not available because it was under maintenance. It was a nice 2 day getaway though, because it wasn’t a very long drive from home.
Stayed 1 night in Mar 2019

6/10 Okay

Carmen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Dissapointed
Reception s great, courteous and helpful. The place need abit more upkeep. We stayed at the beach front and there was a group of maybe a company get together and they were very loud . At 6 am in the morning they were having loud conversation from the beach to someone in their room. No courtesy. I suggest the managemwnt to put up signs, “ as courtesy to other guest please keep the noise down esp late at night and early morning” Did not sleep well.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Location is very beautiful and the properties are very interesting and also beautiful to view and tour around. Still some construction work going on in places which slightly diminishes the experience.
Stayed 2 nights in Jan 2019
Response from Las Casas Filipinas de Acuzar Team on 6 Feb 2019
Dear Anonymous, Salud, buena vida - Mabuhay! Thank you for taking your time to give us insightful feedback regarding your recent stay at our resort. We're glad that you have found it to be interesting. Rest assured, that the ongoing construction is a part of our efforts to continue to strive to give our guests the best Las Casas experience. Sincerely, Las Casas Filipinas de Acuzar Team

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019
Response from Las Casas Filipinas Acuzar Management on 23 Jan 2019
Dear Anonymous, Salud, buena vida - Mabuhay! It’s heartwarming to know that you enjoyed your stay with us. We look forward to welcoming you back soon. Sincerely, Las Casas Filipinas de Acuzar Team

8/10 Good

Mc edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Place to just sit back and relax while being educated about the cultural heritage of the PH
Stayed 2 nights in Jan 2019
Response from Las Casas Filipinas de Acuzar Team on 23 Jan 2019
Dear Mc, Salud, buena vida - Mabuhay! Thank you for sharing your experience at Las Casas Filipinas de Acuzar. We’re delighted to know that you enjoyed your stay at our resort. We look forward to welcoming you back soon. Sincerely, Las Casas Filipinas de Acuzar Team

6/10 Okay

Verified traveller

Nice place to relax. Huge room, but need good pest control. A lot of mosqitoes and flies. Breakfas buffet, food is average. Lot of flies inside restaurant. Would have been an outstanding stay with out those flies and mosquitoes flying around.
Stayed 2 nights in Dec 2018
Response from Las Casas Filipinas de Acuzar Team on 23 Jan 2019
Dear Anonymous, Salud, buena vida - Mabuhay! Thank you for your honest feedback regarding our restaurants. We sincerely apologize for the shortcomings in our service that made you feel very disappointed. Please note that we value your feedback and that your comments are our motivation to continuously improve how we serve you, our valued guests. We do hope there will be other opportunities to be of service to you again. Thank you very much and we hope to have you back again. Sincerely, Las Casas Filipinas de Acuzar Team

10/10 Excellent

PRISCILA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Las Casas: a must try!
Uniquely beautiful place, nice staff, great informative walking tour, fun activities & shows. A must try!
Stayed 1 night in Sep 2018
Response from Armie on 5 Oct 2018
Dear Priscila, Salud! Thank you for that word of encouragement. We hope to have you again in the future. Salamat

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Las Casas Filipinas de Acuzar, Luzon, Phlippines
We were a party of four: myself, my Filipina fiancee, her daughter and her brother, who is acting as our driver for the 16 day holiday. The weather was unfortunately dreadful: very heavy and persistent rain but we managed to take several photos of the historic houses in between the showers. The place itself is absolutely fascinating: a great estate of houses that were dismantled and moved from their original sites and reassembled at Bataan. The canal running through the middle of the estate is very Venetian in feel, given added authenticity by a series of small bridges. The houses themselves date from the 18th to 20th centuries and are mostly large, noble mansions of Spanish colonial design. We elected to take a guided tour, which was informative, if somewhat short and which only took in eight of the houses. All the staff were most attentive and obliging and the one night stay was good value at £93, which included a substantial Filipino buffet breakfast for four, plus the guided tour and the use of vehicles to transport us wherever we wished to go.. The room we were given was somewhat cramped and rain leaked in through the windows, causing a very humid and unhealthy atmosphere. The main bed was hard and I was unable to sleep at all. Overall it was a very worthwhile stay and I would recommend it wholeheartedly to any travellers with a genuine interest in Filipino culture and history.
Stayed 1 night in Aug 2018
Response from Las Casas Filipinas de Acuzar Team on 16 Aug 2018
Dear Julian, Salud, buena vida - Mabuhay! Thank you for taking time to share your experience with us. The Las Casas Filipinas de Acuzar team is committed in providing quality service to our guests. In line with this, we would like to extend our apologies for the experience you encountered during your stay at our resort. Please rest assured that your experience will be cascaded and discussed to the concerned departments. We hope that you can give us another opportunity to regain your confidence back on your next visit. Sincerely, Las Casas Filipinas de Acuzar Team

8/10 Good

stephen

Liked: Staff & service, property conditions & facilities, room comfort
Very much worth a visit.
Great chance to see older buildings restored in a village format. Staff were very nice, grounds were very walkable and it appears they are in the process of enlarging the canals nd will be adding more houses as well. Buffet breakfast was not good but was ok, the temp of the hot food was way below the suggested 140 degrees. But pastries were very good and so was the coffee.
Stayed 2 nights in Jun 2018
Response from Las Casas Filipinas de Acuzar Team on 3 Jul 2018
Dear Stephen, Salud, buena vida - Mabuhay! Thank you for sharing your experience at Las Casas Filipinas de Acuzar. We’re delighted to know that you enjoyed your stay at our resort. We'll take note of your feedback. We look forward to welcoming you back soon. Sincerely, Las Casas Filipinas de Acuzar Team

8/10 Good

Nerissa

Liked: Staff & service, room comfort
Disliked: Cleanliness
Dirty beach front and lousy breakfast.
The beach front is so dirty, they only have one person sweeping the sand, i interviewed him and he said because of the typhoon. Garbage are being washed to their shore. I don’t belive him due the garbage on day 1 were stil the garbage on day 2. Please do something about it. Suggestion for breakfast: since we are promoting filipino heritage, why not serve filipino breakfast like danggit, tuyo, itlog na maalat at kamatis, daing na isda, enseladang talong etc. Instead of corned beef, friend chicken, pancit, disgusting sausage. Fruit in seasaon should be served, las casas served one fruit only - pakwan! There is no banana nor pineapple, avocado is in season also mango. The juice is so sweet very bad for diabetic. International breakfast should have cereals. Too many flies in the dining hall.
Stayed 1 night in Jun 2018
Response from Las Casas Filipinas de Acuzar Team on 3 Jul 2018
Dear Nerissa, Salud, buena vida - Mabuhay! Thank you for your honest feedback regarding our restaurants. We sincerely apologize for the shortcomings in our service that made you feel very disappointed. Please note that we value your feedback and that your comments are our motivation to continuously improve how we serve you, our valued guests. We do hope there will be other opportunities to be of service to you again. Sincerely, Las Casas Filipinas de Acuzar Team

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Nice property, lots of history. The room was in poor condition and bed was very uncomfortable. The breakfast was not very good, but very expensive. We got locked out of our room because the card lock on the door was dysfunctional and it took forever to be replaced. The grounds were very nice.
Stayed 1 night in Jun 2018
Response from Las Casas Filipinas de Acuzar Team on 3 Jul 2018
Dear Guest, Salud, buena vida - Mabuhay! Thank you for taking your time to give us insightful feedback regarding your recent stay at our resort. We will address the issue you brought up with the respective department concerned. Rest assured, we will continue to strive to give our guests the best Las Casas experience in the future. Sincerely, Las Casas Filipinas de Acuzar Team

8/10 Good

Jasmine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Las Casas Filipinas de Acuzar Team on 3 Jul 2018
Dear Jasmine, Salud, buena vida - Mabuhay! Thank you for sharing your experience at Las Casas Filipinas de Acuzar. We’re delighted to know that you enjoyed your stay at our resort. We look forward to welcoming you back soon. Sincerely, Las Casas Filipinas de Acuzar Team

8/10 Good

Giovanni Getulio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
back to the future
it's a treat to the past
Stayed 1 night in Jun 2018
Response from Las Casas Filipinas Management on 23 Jun 2018
Dear Giovanni, Salud, buena vida - Mabuhay! We are pleased to hear that you have enjoyed travelling back in time and experiencing the best of Filipino heritage and culture. Thank you for choosing to stay with us and we are happy that you got to enjoy your time here at Las Casas Filipinas de Acuzar. Sincerely, Las Casas Filipinas de Acuzar Team

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an awesome experience and stay.
Stayed 1 night in Jun 2018
Response from Las Casas Filipinas Management on 11 Jun 2018
Dear Joseph, Salud, buena vida - Mabuhay from Las Casas Filipinas de Acuzar! Thank you for your wonderful feedback. It warms our hearts that you enjoyed your recent trip to our heritage community. We hope to welcome you again soon! Sincerely, Las Casas Filipinas de Acuzar Team

10/10 Excellent

Maria Remedios Irma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should have stayed longer
Had a great time! The staff even offered raincoats when it started to rain. Also, the people are so friendly and very hospitable. Great food too! Will definitely come back. We should have stayed longer! Maybe longer hours at the beach. Like 5 in the morning to enjoy the morning breeze.
Stayed 1 night in May 2018
Response from Armie on 1 Jun 2018
Dear Valued Guest, Thank you for a good feedback. Rest assured that we will continue our good service and improvements. We love to have you again.