Privilege, Double Room, 1 Double Bed, Sea View
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Reviews of Mercure Ayr Hotel

3 out of 5
Mercure Ayr Hotel
Dalblair Road, Ayr, Scotland

Reviews

7.6

Good

Rating 10 - Excellent. 169 out of 536 reviews" "
Rating 8 - Good. 190 out of 536 reviews" "
Rating 6 - Okay. 99 out of 536 reviews" "
Rating 4 - Poor. 51 out of 536 reviews" "
Rating 2 - Terrible. 27 out of 536 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

CAROLINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel friendly staff
Stayed 1 night in Mar 2024
Response from lindsay on 4 Apr 2024
Dear Caroline,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards

6/10 Okay

Alan

The hotel was ok rooms were a good size , clean
Stayed 1 night in Mar 2024
Response from lindsay on 30 Mar 2024
Dear Alan,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Kind Regards

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff nothing was a bother we just had breakfast which was fine
Stayed 1 night in Mar 2024
Response from lindsay on 3 Mar 2024
Dear James,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travelled from Fife by bus and the hotel is 5 mins from the bus station. It is also close to the town centre and all its amenities. The hotel may be tired in places but is good value and is run by professional staff
Stayed 1 night in Mar 2024
Response from lindsay on 2 Mar 2024
Dear James,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from lindsay on 26 Feb 2024
Dear Lorraine,Thank you for your comments. We really appreciate you taking the time to write about your experience. We are very lucky to have such great team members here at Mercure Ayr who all care passionately about providing fabulous service to our guests.We hope to welcome you again in the future.Kind regards.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from lindsay on 8 Feb 2024
Dear Victoria,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards

10/10 Excellent

Irene

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Lovely room, warm and cosy
Stayed 1 night in Jan 2024
Response from lindsay on 31 Jan 2024
Dear Irene,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
It was warm and comfortable
Stayed 2 nights in Jan 2024
Response from lindsay on 10 Jan 2024
Dear John,Thank you sincerely for this wonderful review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr. Im truly sorry that on this occasion the swimming pool was closed for some needed upgrades.Kind regards.

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from lindsay on 23 Dec 2023
Dear Guest,Thank you sincerely for this wonderful review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr. Im truly sorry that on this occasion the swimming pool was closed for some needed upgrades.Kind regards.

10/10 Excellent

Ann marie

Liked: Cleanliness, staff & service, room comfort
Fab stay
Great stay, staff very friendly and helpful.
Stayed 3 nights in Dec 2023
Response from lindsay on 21 Dec 2023
Dear Ann,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards

8/10 Good

lilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lils
Everyone at the Mercure are great from the manager to the cleaner can't do enough for you very helpful all the time. The room was good but cold not enough heat for a large room the pillows were not great the ones that were ment to be soft were quite hard time to renew the pillows, also for a premium room a king size bed would have been better. Had dinner in the hotel one night which was good but a bit expensive. Also really dissapointing the the leisure area is still not available one of the main reasons that we go to the mercure.
Stayed 2 nights in Dec 2023
Response from gordon on 12 Dec 2023
Dear lilian, Thank you for taking the time to review your stay at Mercure Ayr Hotel. We are delighted to hear that you found our staff helpful and attentive during your stay. We sincerely apologize for the coldness of your room and that the pillows did not provide adequate comfort for a restful sleep. Here at Mercure Ayr Hotel, we strive to create an ideal home away from home experience for all our guests and we regret coming short in your case. We are sorry to hear that you found the dinner a bit pricey but we continuously refine our services to better serve the preferences of our guests like yourself. We hope you will be able to give us another chance when leisure area is available again so that you can enjoy all the amenities we have on offer. Thank you for your feedback and we look forward to welcoming you back soon!

10/10 Excellent

BRYDON

Stayed 1 night in Oct 2023
Response from gordon on 12 Dec 2023
Dear Guest,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in AyrKind Regards

10/10 Excellent

S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from gordon on 14 Nov 2023
Dear Guest,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely stay! got upgraded to a superior room which was lovely. Welcoming reception from the gentleman that was working there in the early hours as we stayed here after flying back from spain, he was super helpful and couldn’t do enough for us. Overall 5*
Stayed 1 night in Oct 2023
Response from lindsay on 23 Oct 2023
Thank you for your wonderful review. We appreciate your kind words about the gentleman at reception and are delighted that you were upgraded to a superior room. It's great to know you had a lovely stay with us here at Mercure Ayr Hotel and we hope you will continue to make us your favoured accommodation choice in the future

6/10 Okay

Julie

Travelled with family
Disliked: Property conditions & facilities
Found the hotel average and expected more to reflect on the price. Walking to the room the corridors smelt damp and musty, thankfully the room didnt which was a releif. The room was clean however the bathroom could do with an update and attention to detail was needed outside the bedroom window as clothing and cigarette ends were a bit of an eyesore. The staff were friendly, helpful and well presented. We chose to eat dinner in the restaurant and thoroughly enjoyed that and the breakfast the next morning. We were subjected to loud dance music in the afternoon coming from the surrounging area of the hotel and i undersatnd this was something outwith the hotels control but later in the evening the music from the event in the hotel was pretty loud in the room. We did eventually fall asleep and found the beds extremely comforable.
Stayed 1 night in Oct 2023
Response from gordon on 9 Oct 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Kind regards

8/10 Good

M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointing Room
My wife and I were in separate rooms, both meant to be doubles. There was not really enough space for the double bed hence not much room for anything else and it was right against the wall on one side. No bedside table, not much of a dressing table just a rectangular slab. Not enough storage space. No grab rail in the bathroom and not very good lighting in the bathroom. Certainly not an ideal room for two!
Stayed 3 nights in Sep 2023
Response from gordon on 3 Oct 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Kind regards

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit to Ayr
Although we were disappointed that the pool was closed this didn’t effect our stay at Mercure Ayr Hotel. We were impressed with the size of the room with a great sea view. Beds were very comfy. Tea and Coffee were available in the room. The staff were welcoming and friendly especially Gordon at the front desk. Breakfast was good lots to choose from. Hotel is within walking distance from shops and restaurants. Would highly recommend
Stayed 3 nights in Sep 2023
Response from gordon on 18 Sept 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Kind regards

8/10 Good

Trevor

Stayed 1 night in Aug 2023
Response from gordon on 4 Sept 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

10/10 Excellent

James

Location great
Stayed 1 night in Aug 2023
Response from gordon on 30 Aug 2023
Dear Guest,Thank you for your comments. We really appreciate you taking the time to write about your experience. We are very lucky to have such great team members here at Mercure Ayr who all care passionately about providing fabulous service to our guests.We hope to welcome you again in the future.Kind regards.

10/10 Excellent

Harry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from gordon on 21 Aug 2023
Dear Guest,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.

4/10 Poor

Scott

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from gordon on 18 Aug 2023
dear guest thank you for your response

10/10 Excellent

Minehiko

Stayed 1 night in Aug 2023
Response from gordon on 9 Aug 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

6/10 Okay

Lisa

Stayed 2 nights in Jul 2023
Response from gordon on 2 Aug 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

6/10 Okay

Sam

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Disappointing stay - carpet stains, no fridge and wooden surround not intact. Everything looked a little bit tired.
Stayed 3 nights in Jul 2023
Response from gordon on 2 Aug 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

4/10 Poor

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from gordon on 31 Jul 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Kind RegardsGordon Baillie

10/10 Excellent

Douglas

Stayed 5 nights in Jul 2023
Response from gordon on 30 Jul 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Guest Services Manager

6/10 Okay

Dan

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Premium pricing for a very worn hotel. Noisy , ugly building, needs and overhaul.
Stayed 1 night in Jul 2023
Response from gordon on 22 Jul 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Kind Regards

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from gordon on 19 Jul 2023
Dear Guest,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.

8/10 Good

Harry

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2023
Response from gordon on 14 Jul 2023
Dear Guest,Thank you sincerely for this wonderful review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from gordon on 13 Jul 2023
Dear Guest,Thank you for your comments. We really appreciate you taking the time to write about your experience. We certainly hope to look forward to welcoming you on your next visit to Ayr.Kind regards.

8/10 Good

Louisa

Travelled with partner
Liked: Staff & service
We had a lovely weekend at this hotel Staff were friendly and helpful. The Hotel was very centrally located for getting out and about,but could do with a freshen up and a few touch ups hear and there. Just a little tired in some areas,The breakfast was good.
Stayed 3 nights in Jul 2023
Response from gordon on 11 Jul 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised
It was a great holiday the upgrade my partner asked for and got was a great surprise as it was my birthday great holiday and a great pleasure to be at the Mercure
Stayed 4 nights in Jun 2023
Response from gordon on 19 Jun 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Gordon BaillieGuest Services Manager

2/10 Terrible

Craig

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful value for money
The room didn't have air con as advertised. White curtains, so was wide awake at 4am. Zero sleep, would not return.
Stayed 1 night in Jun 2023
Response from gordon on 17 Jun 2023
dear guest thank you for taking the time to tell us about your stay unfortunately we do not advertise that our rooms have air conditioning on any of our websites we also have black out curtains in all our bedrooms i have asked the team to look into this kind regards

6/10 Okay

Lilian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lil's review
I have stayed at the mercure many times but found that it was not as good as before. The bed was very hard and the pillows were of inferior quality 2 of the lights in the room did not work but my bad I did not report it. The location is great and the staff are very friendly and helpful. Swimming pool and health suite still closed after more than a year this is not good enough this was one of the main reasons that we have stayed here in the past, also no air con in the rooms. This hotel is far too expensive for what you get.
Stayed 2 nights in Jun 2023
Response from gordon on 14 Jun 2023
Dear Guest,Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We are in the middle of a soft refurbishment of the hotel at the moment and hope you will give us the chance to redeem ourselves when this is done.Kind regards

10/10 Excellent

PHILIP

Stayed 1 night in May 2023
Response from gordon on 15 Jun 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Guest Services Manager

10/10 Excellent

Lesley

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from gordon on 11 May 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.Kind Regards Gordon Baillie

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly people. Amenities could be improved.
Stayed 3 nights in Apr 2023
Response from gordon on 26 Apr 2023
Dear Guest,Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We are in the middle of a soft refurbishment of the hotel at the moment and hope you will give us the chance to redeem ourselves when this is done.Kind regardsGordon Baillie

6/10 Okay

david

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
OK
I give My review an "OK" because that is what it was. Good location, attentive and friendly staff. average food. But, C' mon Mercure, the place needs an uplift, the whole hotel is very tired and for the price I paid I would have expected better.
Stayed 2 nights in Apr 2023
Response from gordon on 26 Apr 2023
Dear Guest,Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We are in the middle of a soft refurbishment of the hotel at the moment and hope you will give us the chance to redeem ourselves when this is done.Kind regardsGordon Baillie

8/10 Good

Jordan

Business traveller
Liked: Cleanliness, staff & service, room comfort
ideal for a solo stop
Great Location, easy to navigate from the hotel. great service and even got an upgraded room. Decor a little tired.
Stayed 1 night in Apr 2023
Response from Gordon on 16 Apr 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Gordon BaillieGuest Services Manager

6/10 Okay

Bruce

Liked: Staff & service, room comfort
Stayed 1 night in Apr 2023
Response from Gordon on 10 Apr 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Guest Services Manager

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
Stayed for 2nights, check in was fast and the receptionist was lovely. From check in till we left the staff were all very helpful and nothing was too much bother. Breakfast was varied and plenty, dinner at night was also enjoyable. Will probably return in a couple of months for another stay for a wedding. Thanks to all staff.
Stayed 2 nights in Mar 2023
Response from Gordon on 5 Apr 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Guest Services Manager

8/10 Good

Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love staying at Mercure Ayr, very central, clean and helpful staff, only grip is the doors when people go in and out of the rooms they bang something terrible.
Stayed 3 nights in Mar 2023
Response from Gordon on 22 Mar 2023
Dear Guest,Thank you for your comments. We really appreciate you taking the time to write about your experience. We are very lucky to have such great team members here at Mercure Ayr who all care passionately about providing fabulous service to our guests.We hope to welcome you again in the future.Kind regards.Guest Services ManagerGordon Baillie

8/10 Good

Evgeny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honest brutalist style and a nice view!
Stayed 1 night in Mar 2023
Response from Gordon on 22 Mar 2023
Dear Guest,Thank you for your comments. We really appreciate you taking the time to write about your experience. We are very lucky to have such great team members here at Mercure Ayr who all care passionately about providing fabulous service to our guests.We hope to welcome you again in the future.Kind regards.Guest Services ManagerGordon Baillie

10/10 Excellent

Mary

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Pleased with all of the accommodation and no other complaints
Stayed 2 nights in Feb 2023
Response from Gordon on 21 Feb 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service
Staff great hotel a little tired looking could do with being freshened up - doors needed painted .
Stayed 2 nights in Feb 2023
Response from Gordon on 21 Feb 2023
Dear Guest,Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We are in the middle of a soft refurbishment of the hotel at the moment and hope you will give us the chance to redeem ourselves when this is done.Kind regards

8/10 Good

Graham

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel, convenient for town centre and food in restaurant was good. Only grumble was pillows are not very comfortable.
Stayed 1 night in Feb 2023
Response from Gordon on 13 Feb 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Guest Services Manager

2/10 Terrible

emma

Stayed 1 night in Jan 2023
Response from Gordon on 9 Feb 2023
Dear Guest,Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies.

10/10 Excellent

Frank

Stayed 1 night in Dec 2022
Response from Gordon on 31 Dec 2022
Dear Guest,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.

2/10 Terrible

Robert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the stay I wanted.
Mercure do not tell you that the hotel is used for Ukrainian refugees. Not a problem, but they do not know how to be quiet in a hotel. Doors banging all night. Up talking. Had to move rooms due to noise. Rooms not clean. Bogys adorned the bathroom walls. Pubic hairs in the bath. They didn’t even come and clean our room the one day!!! Boy racers up and down the road outside. Noisy pub next door. I didn’t really sleep. My 9 year old daughter was distressed. Not at all happy as I used 2 of my free stays that I had built up with you. I will be complaining directly to Mercure about it.
Stayed 5 nights in Dec 2022
Response from Gordon on 29 Dec 2022
Dear Guest,Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence.

8/10 Good

Ann

Stayed 3 nights in Dec 2022
Response from Gordon on 17 Dec 2022
dear guest thank you for taking the time to tell us about your stay we hope to see you again in the near future kind regards