Lunch and dinner served, British cuisine
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Reviews of Best Western Webbington Hotel & Spa

3.5 out of 5
Best Western Webbington Hotel & Spa
Webbington Road, Loxton, Axbridge, England

Reviews

7.8

Good

Rating 10 - Excellent. 225 out of 754 reviews" "
Rating 8 - Good. 314 out of 754 reviews" "
Rating 6 - Okay. 133 out of 754 reviews" "
Rating 4 - Poor. 49 out of 754 reviews" "
Rating 2 - Terrible. 33 out of 754 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gaynor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go-to hotel when want a few days away. It’s location is perfect for visits to Cheddar Gorge, Wookey Hole, Bath and many of the other beautiful area’s around this hotel. The staff are really lovely and nothing is too much trouble. The food was really good and has a varied menu to suit all tastes. Our room was spacious, comfortable and clean. The Spa is welcoming and relaxing. The pool is warm and has set times for children and never gets overcrowded as there’s a booking system. The gym has all the equipment you would ever need. All in all a great place to stay.
Stayed 3 nights in Feb 2024

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely setting.
Stayed 1 night in May 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Oliver

Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel had holes in the bedding actual tears and then the towel were like old rags with 2 holes as big as my head.... breakfast already overdone when we went at 7.30am also no one to greet us at breakfast waited then went to reception..... i did alert the hotel twice to issues they said head office would contact me but they havent....
Stayed 2 nights in Apr 2024

8/10 Good

Bee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The helpful and laid back attitude by the team made this a lovely stay.
Stayed 1 night in Mar 2024

8/10 Good

antony

Liked: Staff & service, property conditions & facilities
Out of the way ztarf very good.
Stayed 2 nights in Mar 2024
Response from Reception on 13 Mar 2024
Thank you for your review, and choosing our hotel. we hope to welcome you again.

8/10 Good

Gurdip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed overnight at this gorgeous Edwardian hotel to celebrate my wife's birthday. There are lovely features throughout, including the bedrooms. Dinner was lovely and unhurried and the staff very considerate. Breakfast the next day was good. The spa facilities looked good but treatments needed to be booked in advance. The age and style of the property means there are no lifts. This was something of a challenge with luggage etc but we did have help when checking in. Looking forward to returning in the summer.
Stayed 1 night in Mar 2024
Response from Reception on 13 Mar 2024
Thank you for your kind review, we look forward to welcoming you back in the summer!

6/10 Okay

Richard

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Cold in dining area and lounge and in the room, limited spa options. Limited menu, staff were great,
Stayed 2 nights in Mar 2024
Response from Reception on 5 Mar 2024
Thank you for taking the time to leave a review. we appreciate your comments, and will look at the mentioned areas for review.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
This was one of the best value holidays I have ever been on. The breakfast was one of the nicest breakfast I have had and the sauna steam room and swimming pool and gym are all good. I thoroughly recommend this hotel.
Stayed 4 nights in Feb 2024
Response from Reception on 2 Mar 2024
Thank you for your kind review, and choosing our hotel! We hope to welcome you in the future!

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Reception on 15 Feb 2024
Thank you for your review, and choosing our hotel! we hope to welcome you in the future.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Barely passable
Start with the positives; all staff were lovely and the room and pool area were clean. Now to the negatives; uncomfortable worn mattress (needs a new one!), bright light outside window all night, curtains inadequate to keep out (install a blind), walls between rooms paper thin (could clearly hear phone conversations and lights being switched on) sauna and steam room were a walk through the gym and if you'd been in the pool that's a walk in your towel...
Stayed 1 night in Feb 2024
Response from Reception on 13 Feb 2024
Thank you for your feedback, this will be passed to management for review.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff where great again, at the pool main reception desk and restaurant. I stay a lot so a menu change would be great, the specials seem to last the week which does not help a block booking.
Stayed 3 nights in Feb 2024
Response from Reception on 13 Feb 2024
Thank you for your review, and feedback. we appreciate your loyalty to the hotel.

10/10 Excellent

Emmanuel

Stayed 1 night in Jan 2024
Response from Reception on 13 Feb 2024
Thank you for your review, and choosing our hotel.

6/10 Okay

Andrew

Liked: Staff & service
Not too good
The building is worn out in a lot of areas. The breakfast was cold and uninviting. The beds hard and uncomfortable. Fortunately we only stayed one night. The view from the building was good. There is a lot of history in the building. On the whole it could do with a really good clean and a revamp.
Stayed 1 night in Jan 2024
Response from Reception on 13 Feb 2024
Thank you for your feedback, this will be passed to management for review. we encourage guests to report any issues at the time of stay, and our management will be happy to investigate and come to a resolution.

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reception on 13 Feb 2024
Thank you for your review, and choosing our hotel. We hope to welcome you again in the future!

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Reception on 13 Feb 2024
Thank you for your review, we hope to welcome you in the future!

10/10 Excellent

Julie

Stayed 1 night in Feb 2024
Response from Reception on 13 Feb 2024
thank you for your review, and choosing our hotel! we hope to welcome you in the future.

8/10 Good

David

Stayed 1 night in Jan 2024
Response from Reception on 13 Feb 2024
Thank you for your review, and choosing our hotel. we hope to welcome you in the future!

10/10 Excellent

Tibor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Algood
Stayed 1 night in Jan 2024
Response from Reception on 13 Feb 2024
Thank you for your review, we hope to welcome you in the future!

4/10 Poor

A

Stayed 1 night in Jan 2024
Response from Reception on 2 Mar 2024
thank you for taking the time to leave a review. if you wish to discuss further, please don't hesitate to reach out to us.

10/10 Excellent

Stewart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Check in with prompt and the man behind the desk was polite the distance to the room was quite far and up a steep Hill with my bags to get to the room but overall the room was a good size and the shower was hot
Stayed 2 nights in Jan 2024
Response from Reception on 13 Feb 2024
Thank you for your review, we hope to welcome you in the future!

10/10 Excellent

Rhys

Stayed 2 nights in Jan 2024
Response from Reception on 13 Feb 2024
Thank you for your review, we hope to welcome you in the future!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was a little crazy from Avonmouth once off the M5 but the hotel, pool staff restaurant where great. I stayed in room 8 in the old part of the hotel and I will be back down every other week.
Stayed 1 night in Jan 2024
Response from Reception on 19 Jan 2024
Thank you for your review, and choosing our hotel! we look forward to welcoming you back :)

2/10 Terrible

Adam

Stayed 1 night in Jan 2024
Response from Reception on 19 Jan 2024
Thank you for taking the time to leave us a review. We are sorry if your stay didnt meet expectations. Our duty management team are always on hand to discuss any issues during your stay.

10/10 Excellent

Brigitte

Stayed 1 night in Dec 2023
Response from Reception on 19 Jan 2024
thank you for your review and choosing our hotel, we hope to welcome you back in the future!

8/10 Good

Laurence

Liked: Cleanliness
Disliked: Property conditions & facilities
Excellent but tired
Really enjoyed our stay, the food was excellent and the gym and sauna and large pool was a bonus but the hotel was tired and needed a refurb, otherwise excellent location and we were happy with ur stay and it was a very reasonable price
Stayed 5 nights in Dec 2023
Response from Reception on 19 Jan 2024
Thank you for your review, and choosing our hotel! We hope to welcome you in the future :)

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and service
This hotel location is amazing. Located on a hilltop with an amazing view. The staff were very caring and helpful and even walked me to my room after I couldn’t find it. Yeah it’s a little difficult but once found…… The breakfast is worth every penny. Thoroughly enjoyed the breakfast and the hotel is clean (even smells clean!) FREE parking. Not greedy enough to charge like other hotels. Just a very nice place and location.
Stayed 2 nights in Dec 2023
Response from Reception on 19 Jan 2024
Thank you so much for your kind review, and choosing our hotel! We hope to welcome you back in the future!

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in the Hilton and other 4 star establishment's. Other than this hotel, the only time I was asked how was the service provided, was on a business class flight. All the hotel employees were both exceptional in the delivery of client satisfaction and professionalism. They actually cared. That was clearly evident. I shall most definitely return to this amazing hotel! I shall tell all my friends and colleagues to stay there, at least once, if not more!
Stayed 1 night in Dec 2023
Response from Reception on 19 Jan 2024
thank you so much for your kind review, and choosing our hotel! We hope to welcome you back in the future.

8/10 Good

Anton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cut short a long drive home and stayed here last minute. Although not the easiest to get to from the M5 the faff was worth it. Very efficient check-in, great amenities and a really comfortable bed. No complaints whatsoever.
Stayed 1 night in Dec 2023
Response from Reception on 19 Jan 2024
Thank you so much for your review, and choosing our hotel! We hope to welcome you back in the future!

10/10 Excellent

Olayinka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, though very short.
Stayed 1 night in Dec 2023
Response from Reception on 19 Jan 2024
Thank you for your review, and choosing our hotel! We hope to welcome you again in the future!

10/10 Excellent

Jonathan

Stayed 1 night in Dec 2023
Response from Reception on 19 Jan 2024
Thank you for taking the time to leave us a review, we hope to welcome you again in the future!

8/10 Good

Neil

Stayed 1 night in Dec 2023
Response from Reception on 19 Jan 2024
Thank you for leaving us a review, and choosing our hotel!

2/10 Terrible

Sara

Travelled with family
Disliked: Property conditions & facilities, room comfort
A very dated and uncomfortable hotel.
The bedroom was very smelly and dated. Too many stair to carry you luggage to get to yours bedroom.
Stayed 1 night in Dec 2023

8/10 Good

Charlotte

Liked: Cleanliness, staff & service
Spa
Stayed 2 nights in Oct 2023
Response from Reception on 5 Dec 2023
Thank you for your review and choosing our hotel! We hope to welcome you in the future!

6/10 Okay

Rachel

Liked: Cleanliness, staff & service
Staff were helpful (especially reception) and facilitated a birthday occasion.
Stayed 1 night in Nov 2023
Response from Reception on 30 Nov 2023
Thank you for your review, and choosing our hotel! we hope to welcome you in the future.

6/10 Okay

Dan

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Reception on 30 Nov 2023
Thank you for your review, and choosing our hotel! We hope to welcome you in the future!

8/10 Good

carl

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Reception on 16 Nov 2023
Thank you for your review and choosing our hotel. We hope to welcome you in the future!

2/10 Terrible

Zoe

Disliked: Cleanliness, staff & service, property conditions & facilities
Only allowed 30 mins in pool and it was cold. Pool manager argued it was 29c. No one to give towels and locker key so missed some oftime of slot waiting. Sauna and steam room you need to walk through gym and limited hours. Unable to go as not in 30min slot. Shuts at 8pm. Room unclean. Lock broken on door, heating turned off, mattress had wires sticking out and lumpy. Staff bought a heater, blanket over mattress and hoovered and cleaned room once flagged up. Asked for help carrying bags on way back as we have health conditions but help never came. Breakfast OK. Need to request Veggie food but came quickly. Wouldn't recommend experience or stay here again.
Stayed 1 night in Nov 2023
Response from Guest Relations on 16 Nov 2023
Dear Zoe,Thank you for your stay and I apologise that you found so many issues. We have received no similar feedback regarding the pool temperature, and our member of staff (who you could have asked for towels/locker keys) stated the temperature was 29c, not to argue, but as this would have been the temperature at the time. In addition our confirmation email which you received, contains information regarding our Leisure Club opening hours, including the opening times for the Sauna/Steam Room. I apologize for the other issues with your stay, however I understand that your room was cleaned once again and you were provided help with luggage upon check in. We wish you well but considering your plethora of issues, unfortunately I don't think this is the Hotel for you.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good and thorough welcome. Breakfast was excellent. Would definitely stay here again - and have!
Stayed 1 night in Nov 2023
Response from Reception on 8 Nov 2023
Thank you for your kind review and choosing our hotel! We hope to welcome you in the future.

10/10 Excellent

Rosa

Travelled with family and small children
Lovely stay. Would definitely recommend.
Stayed 2 nights in Oct 2023
Response from Reception on 27 Oct 2023
Thank you for your kind review, and choosing our hotel! we hope to welcome you back in the future!

6/10 Okay

Cormac

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Reception on 24 Oct 2023
Thank you for your review and choosing our hotel!

8/10 Good

Lady Yvonne, Glasgow

Stayed 1 night in Oct 2023
Response from Reception on 14 Nov 2023
Thank you for your review and choosing our hotel!

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
Worst Burger i have ever eaten!
The hotel was OK but the food was awful. I have a burger which smelt and tasted like feaces. I took 2 bites and pushed it to the other side of the table but could still smell it. The breakfast in the morning wasn't much better, Apple juice tasted like chemicals. If the food wasn't so bad i would possibly stay again.
Stayed 1 night in Oct 2023
Response from Reception on 19 Oct 2023
Thank you for your comments, we are sorry to hear of your experience. We always have a duty manager available to help with any issues on the day, if bought to our attention.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant one night stay. We didn’t use most facilities, but the room was good, clean and comfortable, the evening meal was very good, and the service from the staff was excellent. And good value. We would stay there again
Stayed 1 night in Oct 2023
Response from Reception on 19 Oct 2023
Thank you for your review, and choosing our hotel! we hope to welcome you in the future!

10/10 Excellent

MICHAEL

Stayed 1 night in Oct 2023
Response from Reception on 19 Oct 2023
Thank you for your review, and choosing our hotel! We hope to welcome you in the future!

6/10 Okay

tony

Liked: Cleanliness, staff & service
Car park poorly lit. Disappointed by lack of supervision over swimming pool, noisy children allowed during adult swim times which spoiled the experience.
Stayed 2 nights in Oct 2023
Response from Reception on 19 Oct 2023
Thank you for your comments, we will pass this to our leisure team for review.

4/10 Poor

Andrew

Disliked: Property conditions & facilities
Tired hotel
Very tired hotel in need of investment. Very noisy being close to M5 motorway.
Stayed 2 nights in Oct 2023
Response from Reception on 13 Oct 2023
Thank you for your review and comments.

10/10 Excellent

Heather

Stayed 1 night in Oct 2023
Response from Reception on 28 Oct 2023
Thank you for your review, and choosing our hotel! We hope to welcome you in the future!

8/10 Good

Emma

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very dated.
Very dated but if you expect that, it’s great value. Restaurant food is limited but breakfast is delicious!
Stayed 2 nights in Oct 2023
Response from Reception on 9 Oct 2023
Thank you for your comments, and choosing our hotel! we hope to welcome you in the future

8/10 Good

Chris, Falmouth

Stayed 1 night in Oct 2023
Response from Reception on 13 Oct 2023
Thank you for your review and choosing our hotel!