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Reviews of Hostal Restaurante Puerta del Alcázar

2 out of 5
Hostal Restaurante Puerta del Alcázar
C/ San Segundo, 38, Ávila, Avila

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 77 reviews" "
Rating 8 - Good. 37 out of 77 reviews" "
Rating 6 - Okay. 11 out of 77 reviews" "
Rating 4 - Poor. 5 out of 77 reviews" "
Rating 2 - Terrible. 4 out of 77 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
This room was huge! It was above the restaurant directly across from the cathedral. Our stay included breakfast and was right in the heart of all the action.
Stayed 1 night in Apr 2024

10/10 Excellent

Yamila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio.
Antes que cualquier cosa debo decir que amo Avila. El Hostal nos encanto Muy amables en especial a la Dama de la limpieza Siempre estuvo pendiente de hacernos sentir bien. El lugar muy limpio, espacioso en fin muy agradable. Definitivamente la proxima vez regrese a Avila, alli llegare.
Stayed 1 night in Jan 2024

10/10 Excellent

Melina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to thank to Monica at the front desk because she was very professional, kind and friendly when I needed it. Also, the lady of the breakfast was very kind , what a nice people I found in this place , they made me feel like home and this is something very important when you are traveling solo and very far from home. Definitely, I will recommend this place because it was very clean, very close to many attractions and the staff gave me a warm welcome . Quiero agradecer a Mónica, en la recepción, ella fue muy professional, amable y muy amigable cuando lo necesité. También, quiero agradecer a la señora del desayuno (la de las gafas) ella fue muy amable. Que gente para increible encontré en este lugar , quienes me hicieron sentir como en casa , algo que es muy importante cuando estás viajando sola y lejos de casa. Definitivamente, voy a recomendar este lugar, el cual estab muy limpio, muy cerca de varias atracciones turisticas y por los que trabajan ahi pues me dieron una calurosa bienvenida.
Stayed 3 nights in Dec 2023
Response from MONICA on 18 Dec 2023
Hola No podemos agradecerle lo suficiente por sus gentiles palabras acerca de nuestro Hostal Puerta Del Alcazar. Su reseña significa mucho para nosotros y nos hace ver, ¡que vamos por el buen camino!Muchas gracias reciba un cordial saludo MONICA

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, basic room but location makes it perfect.
Stayed 2 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location facing one of the main gates to the old city, to Avila Cathedral and to the entrance to access the top of the city walls.
Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location great, staff very friendly especially reception and helpful, View from room very special.
Stayed 1 night in May 2019

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view,friendly people
Stayed 1 night in Jul 2017

10/10 Excellent

Fr. Hector, Aurora, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, wonderful staff!
Wonderfully helpful and kind staff. Amazing location, right in downtown Avila, behind the Cathedral. Breakfast buffet is good.

10/10 Excellent

David, Oklahoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
Great location. Exactly what we were looking for.

10/10 Excellent

Michael, carson, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basque yourself!
Remodeled old mansion, it was awesome. Far from the city, which may turn some off, but the large grassy park like area in front of the place was great. the village (Basque) was walking distance, and very quaint.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location
Excellent location and very good price.

10/10 Excellent

moises

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusta
Stayed 1 night in Apr 2024

8/10 Good

Manuel José

Liked: Cleanliness, property conditions & facilities
Nada
Stayed 1 night in Feb 2024

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Isabel

Stayed 1 night in Dec 2023

8/10 Good

Javier

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena relación calidad precio
Stayed 3 nights in Nov 2023

8/10 Good

Katheryne

Stayed 1 night in Nov 2023

10/10 Excellent

Praxedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Claudia

Stayed 1 night in Oct 2023

8/10 Good

Isabel

Stayed 1 night in Oct 2023

8/10 Good

María del Valle

Stayed 1 night in Oct 2023

8/10 Good

Roxana

Stayed 1 night in Oct 2023
Response from MONICA B.RECEPCION on 10 Oct 2023
Muchas gracias por compartir su valoración con los demás viajeros y por elegirnos para su visita a Ávila.

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Todo correcto y muy bien. El único inconveniente fue que se fundió la luz del baño y aunque avisamos no la cambió.
Stayed 1 night in Sep 2023
Response from RECEPCION on 10 Sept 2023
Gracias por su valoración!! Un cordial saludo

8/10 Good

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Todo correcto. Calidad precio
Stayed 1 night in Jul 2023
Response from MONICA on 10 Sept 2023
Gracias por su valoración!! Un cordial saludo

8/10 Good

Francisco

Liked: Cleanliness
No tiene ascensor
Stayed 2 nights in Jun 2023

8/10 Good

Teresa Cristina Brandão

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom custo beneficio.
O hotel é bem agradável. O quarto bem limpo, boas roupas de cama e banho.O café da manhã simples, porém bem satisfatório. Destaco a senhora que fica no café da manhã pela simpatia e gentileza. O hotel tem uma excelente localização. Foi bom!!
Stayed 1 night in May 2023

2/10 Terrible

Carita

Stayed 1 night in Mar 2023

10/10 Excellent

Tereza J V

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom, o café da manhã fraco, mas valeu.
Stayed 1 night in Feb 2023
Response from Hostal Puerta del Alcazar on 4 Mar 2023
Gracias por su valoración-

6/10 Okay

Verónica

Liked: Cleanliness
Stayed 1 night in Jan 2023

8/10 Good

Alvaro

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
.
Stayed 1 night in Jan 2023

10/10 Excellent

Paula Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El mejor del centro
Excelente atención de todo el equipo en el hostal. La ubicación es la mejor.
Stayed 1 night in Dec 2022
Response from Hostal Puerta del Alcazar on 27 Dec 2022
Muchas gracias por su valoración.Un saludo

6/10 Okay

VICENTA

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Hostal Restaurante Puerta del Alcázar on 17 Nov 2022
Agradecemos el tiempo que ha empleado en puntuarnos, y si quiere hacernos llegar más comentarios sobre cómo pudo ser más agradable su estancia.un saludo

2/10 Terrible

Antonio

Stayed 1 night in Oct 2022
Response from Hostal Restaurante Puerta del Alcázar on 17 Nov 2022
Agradecemos el tiempo que se ha tomado en poner una reseña, nos gustaría tener más información sobre su estancia y saber cómo pudo ser más agradable.Un saludo,

8/10 Good

Nieves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una ciudad bonita y con muchisimo encanto
Stayed 1 night in Sep 2022
Response from Hostal Restaurante Puerta del Alcázar on 17 Nov 2022
Gracias por alojarse con nosotros. estaremos encantados de volver a recibirle.

6/10 Okay

ADRIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Maria Jesús

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubicación
Sencillo, pero limpio y genial ubicación. Muy recomendable.
Stayed 1 night in Jul 2022
Response from Hotel Puerta del Alcázar on 20 Jul 2022
Muchas gracias por su comentario María Jesús. Esperamos volver a verle pronto. Un saludo

8/10 Good

stephane

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Hôtel basique bien situé
Stayed 2 nights in May 2022

8/10 Good

Diego

Stayed 1 night in Apr 2022

4/10 Poor

pedro pablo

Disliked: Property conditions & facilities, room comfort
No creo que vuelva
La habitación muy pequeña, con un escalón dentro y en malas condiciones, y se ve que no cobran por la simpatía, está muy bien situado, es lo único destacable, el desayuno tampoco destacaba en nada, escaso y la cafetera sin café u no sabían cómo ponerlo
Stayed 1 night in Apr 2022

6/10 Okay

Ana Maria

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2022

8/10 Good

Luis María

Stayed 1 night in Mar 2022

6/10 Okay

Gustavo

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Raquel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2022
Response from Hostal Puerta del Alcazar on 16 Mar 2022
Muchas gracias por su comentarios. Le esperamos pronto. Un cordial saludo

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

2/10 Terrible

Massilon

Disliked: Room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
No hay nadie en el hotel huele mal hasta las 12 no puedes desayunar
Stayed 1 night in Aug 2020

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Miguel, Sevilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cama muy cómoda, habitación espaciosa y confortable, vistas magníficas. El hotel, aunque consta de dos plantas, no dispone de ascensor.
Stayed 1 night in Jan 2020

8/10 Good

GONZALO JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hostal agradable y muy bien situado para realizar la visita a pie.
Stayed 1 night in Nov 2019