Property amenity

Reviews of W Austin

4.5 out of 5
W Austin
200 Lavaca Street, Austin, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 507 out of 865 reviews" "
Rating 8 - Good. 184 out of 865 reviews" "
Rating 6 - Okay. 84 out of 865 reviews" "
Rating 4 - Poor. 50 out of 865 reviews" "
Rating 2 - Terrible. 40 out of 865 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Joyce

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Jeremy

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Dona

Stayed 1 night in Feb 2024

6/10 Okay

Larry

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good location for acl live music venue. Staff was very courteous and helpful. Property under construction so arrival area trimmed down to basics. No coffee available, limited options. GFI in bathroom bad.
Stayed 1 night in Feb 2024

6/10 Okay

Yvette

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Z
Stayed 3 nights in Feb 2024

6/10 Okay

Mario

Travelled with family
Liked: Cleanliness, staff & service
No door to bathroom.
Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, it wasnt within walking distance to Moody Center. My bad.
Stayed 1 night in Feb 2024

10/10 Excellent

J.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the perfect place to stay if you were going to see a concert at Austin city limits.!
Stayed 1 night in Jan 2024
Response from W Austin on 24 Jan 2024
We appreciate you coming to visit, and are so glad that you enjoyed a show as well! Thank you for sharing your feedback, and we can't wait to see you again!

6/10 Okay

Keith

Travelled with group
Liked: Staff & service, property conditions & facilities
The property was convenient to my destinations. I give the staff the highest rating. However, the hotel itself is not a 4-star hotel. It's way too expensive for what you get—small rooms with few amenities and weird, impractical design. Stuff for sale in the room everywhere made it feel like some cheap Vegas dump. The air filter in the room was accessible, and it was filthy. There are too many good hotels around for me to go back here.
Stayed 2 nights in Dec 2023

8/10 Good

khosravi

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The swimming pool area was not accessible
Stayed 1 night in Dec 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Brian

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Disappointed
Hotel room was good. Hotel is currently undergoing remodel which was not disclosed at time of booking. The booking was also non-refundable. If we were to have knowledge of the ongoing remodel we would not have booked this location. As stated, the remodel should have been disclosed by both the W Hotel and Hotels.com.
Stayed 3 nights in Dec 2023
Response from W Austin on 19 Dec 2023
We appreciate you staying! We are excited to unveil the new look for our restaurant and bar, and have also posted a notice on our website to alert guests of this. We are still happy to serve breakfast, lunch and dinner daily and offer In-Room Dining 24/7 to meet the needs of our guests. We hope to welcome you back again soon!

10/10 Excellent

Tem

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from W Austin on 7 Jan 2024
We appreciate you choosing W Austin, and sharing your great feedback! Can't wait to have you back again soon!

10/10 Excellent

Vincent L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great! Easy walk to Moody Theater
Stayed 1 night in Nov 2023
Response from W Austin on 30 Nov 2023
We appreciate you sharing your great feedback! Please come back and see us again soon.

10/10 Excellent

Barbara J

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s across the street from Eddie Vee’s!
Stayed 1 night in Nov 2023
Response from W Austin on 3 Dec 2023
Thanks so much for the high remarks, see you again soon!

10/10 Excellent

David, Chatham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and the staff was very kind i would come here again the next time I’m i. Austin!
Stayed 2 nights in Nov 2023
Response from Brian on 14 Nov 2023
Thank you so much for your kind words. We will be sure to share your compliments with our team! We're looking forward to your return to Austin so we can host you again!

10/10 Excellent

Chung Huei

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, walkable to great restaurants and great amenities!!! Got upgraded to a corner suite that's super deluxe and comfortable!!!
Stayed 1 night in Nov 2023
Response from Brian on 14 Nov 2023
We appreciate you sharing your wonderful feedback and are thrilled that you enjoyed your experience at W Austin! We are looking forward to your next visit, see you soon!

10/10 Excellent

H David

Stayed 1 night in Oct 2023
Response from W Austin on 7 Nov 2023
Thanks so much for the great feedback!

2/10 Terrible

George

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Avoid this place 2024
The property is undergoing construction. They have NO business charging that much $$ with little to no services. No bar, no lounge and a weird second floor setup with virtually nothing. WAY overpriced for what you get
Stayed 2 nights in Oct 2023
Response from W Austin on 7 Nov 2023
We appreciate your feedback, and thank you for choosing W Austin. We are still offering breakfast, lunch and dinner service, as well as a bar for our guests to enjoy. Additionally, In Room Dining is available 24/7. We hope you'll give us the opportunity to serve you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from W Austin on 7 Nov 2023
We appreciate your positive review. Hope to see you again soon!

10/10 Excellent

Brian, CHICAGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If not the lap of luxury it’s the hip! Totally encapsulates the cool Austin vibe—centrally located at a luxe location. Quiet, sumptuous, clean, and discreet. The Living Room bar vinyl turntable for the win!
Stayed 2 nights in Sep 2023
Response from W Austin on 22 Nov 2023
It's great to hear your feedback, and we appreciate you sharing your experience. We can't wait to welcome you back again!

8/10 Good

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from W Austin on 22 Nov 2023
Thank you for the great score!

10/10 Excellent

Theresa J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really Enjoyed our stay and we will be staying with y'all again Thank You.
Stayed 1 night in Sep 2023

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

patrick

Stayed 2 nights in Aug 2023

2/10 Terrible

Tyler

Travelled with group
Disliked: Staff & service, amenities
BEWARE!!! They will charge you $62 per night for your car to be in valet even as a hotel guest. This is outrageously absurd and is not in line with other downtown hotels of this caliber or higher. Stay anywhere else as most of the comparable hotels will either comp your valet if you are a hotel guest or charge somewhere in the ballpark of $30/night. Or they’ll charge a single fee for your entire stay with unlimited in and out privileges. I called to question the high charges, was transferred to the manager, who argued with me that the price is in line despite my having stayed at Fairmont two weeks ago and having my valet comped as a hotel guest. I then asked if he has the authority to comp at least one night to which he replied “I do but I’m not going to”. !! Other notes: They forgot our room service order one night so they did comp the order but it took 90 mins to arrive. I would have rather paid and gotten my dinner on time (as expected). I ordered an americano from the on site restaurant Trace one morning, it took 10 mins for the bartender to bring it and when she did she just brought straight espresso. I asked her if she had hot water and she said she didn’t but she could get some. Took another 5 mins. Personally I will never be back knowing all the other great options in town- Proper, Fairmont, Thompson, Westin, JW Marriot. ANYWHERE but here.
Stayed 1 night in Aug 2023

8/10 Good

Theresa J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and we will be staying again in September
Stayed 1 night in Aug 2023

10/10 Excellent

Carole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Tanya

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the decor and staff was awesome. Only disappointment was that the pool was overused and murky from humans.
Stayed 2 nights in Aug 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Top notch service.
Stayed 1 night in Jun 2023

10/10 Excellent

Gianni

Stayed 3 nights in Apr 2023

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service
Very convenient next door to Austin City Limits!
Stayed 4 nights in Apr 2023

10/10 Excellent

Gus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing as Always!
Stayed 1 night in Apr 2023

6/10 Okay

Joel

Business traveller
Stayed 1 night in Apr 2023

2/10 Terrible

Ebony

Disliked: Cleanliness, staff & service
Wouldn’t stay here again
Stayed 2 nights in Mar 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the property, the vibe was cool and laid back, the staff was warm and friendly, the listening room and secret bar were awesome features. The room was comfortable and I loved the nesresso in room, would have loved ceramic cups and a couple of extra pods on hand. I enjoyed the Massage services at the Spa while staying on site and felt pampered while there. My let down was the food, we ate at Trace and had room service also, in both cases found the food mediocre at best. Not well cooked or seasoned.
Stayed 2 nights in Mar 2023

10/10 Excellent

Daniel F.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was exceptional. Suzanne at the front desk was super friendly and helpful. Her dining recommendation turned out to be one of the best meals ever
Stayed 1 night in Mar 2023

10/10 Excellent

Arjun

Stayed 3 nights in Feb 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Beautiful view. Amazing staff.
Stayed 2 nights in Feb 2023

10/10 Excellent

Paul

Travelled with family
Liked: Staff & service
Very good and quick
Stayed 1 night in Feb 2023

6/10 Okay

Deborah

Stayed 1 night in Jan 2023

10/10 Excellent

Nagib

Travelled with partner
Liked: Cleanliness, staff & service
Great
Stayed 1 night in Jan 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Biljana

Response from W Austin on 7 Nov 2023
Thank you for the great feedback. Looking forward to seeing you again soon!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel, Bedding, Nah!
Bed was not comfortable at all, very hard. The eco-friendly A/C is not what we like. It said it was 65 degrees, it felt more like 75 degrees.
Stayed 1 night in Dec 2022

10/10 Excellent

Beverly A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is remarkably hospitable - such a lovely welcome. The room was sized nicely with water bottles (free) and standard coffee service and amenities. We’ve stayed here before due to the proximity to ACL Live. It’s a great area. Beautiful hotel and lovely staff.

10/10 Excellent

Dennis

Stayed 2 nights in Nov 2022

2/10 Terrible

Ryan

Stayed 1 night in Nov 2022