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Reviews of Residence Inn by Marriott Austin Downtown/Convention Center

3.5 out of 5
Residence Inn by Marriott Austin Downtown/Convention Center
300 E 4th St, Austin, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 622 out of 925 reviews" "
Rating 8 - Good. 208 out of 925 reviews" "
Rating 6 - Okay. 47 out of 925 reviews" "
Rating 4 - Poor. 24 out of 925 reviews" "
Rating 2 - Terrible. 24 out of 925 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tien, Denver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to the river broadwallk, 6th street and Congress bridge. Friendly staff and clean rooms. Excellent breakfast!! Only negatives are that we were awoken 2 nights by weird intermittent clanging noises but not present on 3rd night. The onsite parking was expensive, $62/night tax. Wish they would have coffee and tea in the lobby during the day and evening.
Stayed 3 nights in Mar 2024

10/10 Excellent

Gautam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2024

6/10 Okay

Angela

Travelled with family
Liked: Cleanliness, staff & service
The pullout bed mattress was very uncomfortable, could feel every spring and metal bars. They brought a rollaway bed - not much better. The fridge was leaking and froze the food in the fridge section. A lot of homeless people near hotel especially in the evening, night time.
Stayed 3 nights in Mar 2024

10/10 Excellent

michel

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Rene

Stayed 1 night in Mar 2024

10/10 Excellent

BRIAN

Stayed 1 night in Feb 2024

10/10 Excellent

LeRoy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best breakfast buffet I've seen at a hotel like this. Also, staff were super friendly and helpful.
Stayed 4 nights in Feb 2024
Response from Front Desk Team on 23 Feb 2024
Thanks so much!

10/10 Excellent

wieslawa

Business traveller
Liked: Cleanliness, staff & service, amenities
It’s very convenient to the convention center
Stayed 3 nights in Feb 2024
Response from Front Desk Team on 17 Feb 2024
Thank you!

10/10 Excellent

FRANK J, Staten Island

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was oddly configured in the room - but the location of the hotel was very convenient
Stayed 1 night in Feb 2024
Response from Front Desk Team on 17 Feb 2024
Thank you!

10/10 Excellent

Therese

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Clean and comfortable. We needed extra pillows and water and the staff was very generous and accommodating.
Stayed 1 night in Dec 2023
Response from Front Desk Team on 17 Feb 2024
Thank you!

8/10 Good

LUIS A, Spring

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price. Conveniently located, clean, comfortable. Expensive parking.
Stayed 3 nights in Jan 2024
Response from Front Desk Team on 17 Feb 2024
Thank you!

8/10 Good

Alan, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Team on 17 Feb 2024
Thank you!

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front Desk Team on 17 Feb 2024
Thank you!

10/10 Excellent

MARIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has become my favorite hotel.
Stayed 1 night in Jan 2024
Response from Front Desk Team on 17 Feb 2024
Thank you!

10/10 Excellent

Rachel

Stayed 3 nights in Dec 2023
Response from Front Desk Team on 17 Feb 2024
Thank you!

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Team on 3 Jan 2024
We appreciate your feedback!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
First time but will be back.
Stayed 1 night in Dec 2023
Response from Front Desk Team on 3 Jan 2024
We appreciate your feedback!

10/10 Excellent

Edwin A

Stayed 3 nights in Dec 2023
Response from Front Desk Team on 3 Jan 2024
We appreciate your feedback!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Front Desk Team on 3 Jan 2024
We appreciate your feedback!

10/10 Excellent

Andrea, Riverside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 5 nights in Dec 2023
Response from Front Desk Team on 3 Jan 2024
We appreciate your feedback!

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There parking was expensive $55.00 a night
Stayed 3 nights in Dec 2023
Response from Front Desk Team on 3 Jan 2024
We appreciate your feedback!

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Team on 3 Jan 2024
We appreciate your feedback!

8/10 Good

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Front desk was amazing checking us in and hotel and room were great but the valet parking was outrageously over priced. I got a great rate for the room only for it to be negated by $110 to park.
Stayed 2 nights in Dec 2023
Response from Front Desk Team on 3 Jan 2024
We appreciate your feedback!

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Team on 3 Jan 2024
We appreciate your feedback!

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the very best, and the food was soooo delicious.
Stayed 1 night in Dec 2023
Response from Front Desk Team on 3 Jan 2024
We appreciate your feedback!

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff always pleasant and attentive. Nice complimentary breakfast.
Stayed 1 night in Dec 2023
Response from Front Desk Team on 3 Jan 2024
We appreciate your feedback!

10/10 Excellent

Hugo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient in the heart of Austin.
Stayed 1 night in Nov 2023
Response from Front Desk Team on 30 Nov 2023
Thank you!

10/10 Excellent

Gregorio

Stayed 2 nights in Nov 2023
Response from Front Desk Team on 3 Jan 2024
We appreciate your feedback!

10/10 Excellent

Locke

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean, new rooms, excellent breakfast in the morning. Staff was very courteous and prompt especially Lei. Will stay again. The ONLY “bad” thing is parking. $50 valet with in and out privileges OR parking garage nearby.
Stayed 1 night in Nov 2023
Response from Front Desk Team on 30 Nov 2023
Thank you for the feedback.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk Team on 30 Nov 2023
Thank you!

8/10 Good

IZUMI

Stayed 1 night in Nov 2023
Response from Front Desk Team on 3 Jan 2024
We appreciate your feedback!

8/10 Good

Seth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, spacious and fit my family’s needs. Great price. It was right across the street from the convention center and 2 blocks off 6thSt. Walked everywhere. Breakfast was excellent. Parking was a bit stiff at $55 a day, but oh well. Would stay again.
Stayed 1 night in Nov 2023
Response from Front Desk Team on 23 Nov 2023
Thanks you!

10/10 Excellent

John

Stayed 2 nights in Nov 2023
Response from Front Desk Team on 20 Nov 2023
Thank you!

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
The suite we had was quite small and felt very old and run down. The bathroom in particular was small and bath/shower often omitted cold water. Lack of hooks in the bathroom. It felt very disappointing especially considering the rate
Stayed 7 nights in Nov 2023
Response from Front Desk Team on 16 Nov 2023
We're sorry to hear that you didn't enjoy your stay with us and that the room rate was higher than you expected.

10/10 Excellent

shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk Team on 8 Nov 2023
Thank you!

10/10 Excellent

Kay

Stayed 1 night in Oct 2023
Response from Front Desk Team on 25 Oct 2023
Thanks!

6/10 Okay

Kevin

Stayed 2 nights in Oct 2023
Response from Front Desk Team on 16 Nov 2023
Was there anything we could have done to improve your stay?

10/10 Excellent

Cobi

Stayed 6 nights in Oct 2023
Response from Front Desk Team on 8 Nov 2023
Thank you!

10/10 Excellent

ORNAN, CHARLOTTE

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Sep 2023
Response from Front Desk Team on 2 Oct 2023
Thank you!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
The hotel was beautiful with more than enough things we needed for an overnight stay. We enjoyed our walk to dinner. The high view overlooking the city was nice.
Stayed 1 night in Sep 2023
Response from Front Desk Team on 2 Oct 2023
Thank SO much!!

2/10 Terrible

Obdiel Eliud

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Front Desk Team on 2 Oct 2023
Was there anything we could have done to have improved your stay?

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely great stay
Amazing downtown views, friendly service from valet to the front desk, open, large room, soft bedding, great scents for shampoo, lotion, ect. 10/10
Stayed 1 night in Sep 2023
Response from Front Desk Team on 28 Sept 2023
Thanks so much!!

10/10 Excellent

Dezzaris

Stayed 1 night in Sep 2023
Response from Front Desk Team on 28 Sept 2023
Thanks so much!!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk Team on 28 Sept 2023
Thanks so much!!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect
Stayed 3 nights in Sep 2023
Response from Front Desk Team on 28 Sept 2023
Thanks so much!!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard to find at night, we drove past it a couple of times. Overall it was a great stay, easy to check in, comfortable and friendly staff
Stayed 1 night in Sep 2023
Response from Front Desk Team on 28 Sept 2023
Thanks so much!!

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Front Desk Team on 28 Sept 2023
Thank you!

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They overbook and cancel hours after check in time
They overbooked. Made me wait 3 hours after check in time of 4pm for a room. Then they confessed they didn’t have a room and canceled my reservation.
Stayed 2 nights in Sep 2023
Response from Front Desk Team on 28 Sept 2023
We apologize deeply for the inconvenience.

10/10 Excellent

Anastasios

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 4 nights in Sep 2023
Response from Front Desk Team on 28 Sept 2023
Thanks so much!

2/10 Terrible

Kesha

Stayed 2 nights in Sep 2023
Response from Front Desk Team on 28 Sept 2023
Was there anything we could have done to improve your stay?