Lobby lounge

Reviews of Austin Marriott North

3.5 out of 5
Austin Marriott North
2600 La Frontera Blvd, Round Rock, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 644 out of 1000 reviews" "
Rating 8 - Good. 184 out of 1000 reviews" "
Rating 6 - Okay. 81 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 47 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen, Bedford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice convenient place to stay.
Stayed 1 night in May 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

steven, Beavercreek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for wat we do
Stayed 4 nights in May 2024

8/10 Good

COURTNEY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are not comfortable. Pillows not comfortable, very nice staff. Nice indoor pool as well.
Stayed 1 night in May 2024
Response from Jerome Hopkins on 6 May 2024
Hi Courtney,Thanks for your response and rating!! We hope to serve you again soon.Regards,Jerome Hopkins

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Raquel

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Apr 2024
Response from Jerome Hopkins on 23 Apr 2024
Dear Raquel Thanks so much for your review and rating. We hope to serve you again in the future.Warm Regards,Jerome HopkinsAssistant General Manager

10/10 Excellent

ReJeana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and fantastic! What was not was Expedia I will be contacting the corporate.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 23 Apr 2024
Thank you for your kind words about our team here at Austin Marriott North, ReJeana! We're thrilled to hear that you found everyone warm and helpful. We're sorry to hear about your issues with your booking process though, and we hope that your concerns are resolved swiftly and satisfactorily. We look forward to welcoming you back soon and providing another excellent experience.

10/10 Excellent

Misty J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable but there was no robs like advertised was disappointed on that
Stayed 1 night in Apr 2024
Response from Jerome Hopkins on 15 Apr 2024
Dear Misty,Thanks for your feedback. We appreciate your comments and have noted your concerns related to the Robes.Respectfully,Jerome Hopkins, CHA Assistant General Manager Austin Marriott North

10/10 Excellent

Marie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from Jerome Hopkins on 15 Apr 2024
Dear Marie,We appreciate your review and rating!! We hope to serve you again in the future.Respectfully,Jerome Hopkins, CHA Assistant General Manager Austin Marriott North

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel near north Austin. I was surprised at the size.
Stayed 1 night in Apr 2024
Response from Jerome Hopkins on 15 Apr 2024
Dear Peter,Thanks for your feedback! We are very glad that you had a great stay.Respectfully,Jerome Hopkins, CHA Assistant General Manager Austin Marriott North

8/10 Good

Keith

Stayed 3 nights in Apr 2024
Response from Hotelmgmt on 30 Apr 2024
Keith, it was wonderful having you here and we can't wait to welcome you back to win you over and earn your five-star praise. Thank you!

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HotelMgmt on 9 Apr 2024
Thank you for your five-stars. We look forward to your return and hope it's soon, Derek.

10/10 Excellent

chinnaraj

Liked: Cleanliness, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from HotelMgmt on 2 Apr 2024
Thank you for choosing Austin Marriott North! We are glad your stay was impeccable and hope you will be back whenever you are in town.

10/10 Excellent

MARK

Stayed 1 night in Mar 2024
Response from Hotelmgmt on 1 Apr 2024
Thank you for taking a moment to leave us this five-star rating, Mark. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

10/10 Excellent

Atit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Austin Marriott North is centrally located within Round Rock and driving distance to plenty of restaurants and activities. I'd recommend this property to individuals and families who prefer stay outside of the city.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 19 Mar 2024
Thank you for your recommendation, Atit! We're delighted to hear that you enjoyed your stay at the Austin Marriott North and found our location convenient for exploring Round Rock and its surrounding attractions. We strive to provide a comfortable and convenient experience for all our guests, and we're glad to hear that you would recommend our property to others. We appreciate your feedback and hope to welcome you back for another seamless trip!

4/10 Poor

Gopichandra

Business traveller
Disliked: Cleanliness
Gave a room with a stupid tub shower with pathetic function. Later apologized for giving accessible room without my asking for it and not informing me about it. Was not equipped with all the toiletries
Stayed 1 night in Mar 2024
Response from HotelMgmt on 15 Mar 2024
We regret your room was not what you anticipated. Please know that when reservations are not made through us, we are not aware of the details prior to guest arrival. Therefore, room types are based on availability. We hope to assist you in the future to ensure a seamless experience all around and restore your trust.

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HotelMgmt on 12 Mar 2024
Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon, Evan!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was quick to check us in.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 14 Mar 2024
We are pleased we could offer you a seamless and swift arrival to start your stay off right, Jose. Thanks for sharing your compliments and for choosing Austin Marriot North. Until next time!

10/10 Excellent

Benjamin, Round Rock

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, quiet and conveniently located
Stayed 1 night in Mar 2024
Response from HotelMgmt on 12 Mar 2024
Offering you a peaceful and convenient location was a pleasure, Benjamin! We are happy we could make your trip seamless all around and hope you will be choosing Austin Marriott North again!

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome and super nice. The hotel was super clean and my children loved the indoor pool which was 24hr fyi. Also the gym is too. Highly recommend
Response from Hotelmgmt on 12 Mar 2024
We loved reading your review, Crystal! Knowing you found everything from our charming team to our top-notch leisure amenities worthy of a perfect score is extremely rewarding! Thank you for sharing your compliments. We hope to see you again soon!

10/10 Excellent

Milam

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from HotelMgmt on 11 Mar 2024
We value and appreciate your five-star rating, Milam! Be sure to choose Austin Marriott North in the future!

10/10 Excellent

joe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024
Response from HotelMgmt on 8 Mar 2024
We are so glad you let us know your time at Austin Marriott North was five-star worthy! We hope to impress you again very soon, Joe!

4/10 Poor

Steven

Stayed 1 night in Mar 2024
Response from Hotelmgmt on 24 Mar 2024
It's disappointing for us to see your low marks, Steven. We hope you will give us another chance, as we wish to provide you with a more satisfying experience.

6/10 Okay

LaTonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I don't want to share here
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 6 Mar 2024
LaTona, we are sorry your stay was not satisfactory all around. We hope we will be able to connect and learn more about your experience as we are eager to improve your impression. Thank you.

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Hotelmgmt on 24 Mar 2024
It was a pleasure to have you as our guest, Michael, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Like it
Stayed 3 nights in Feb 2024
Response from Hotelmgmt on 6 Mar 2024
Jose, your warm compliments made our day! We hope you will return to Austin Marriott North for another fantastic stay!

8/10 Good

Bianca

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotelmgmt on 28 Feb 2024
Thank you for visiting, Bianca! We are grateful for your star-rating, please come back soon.

10/10 Excellent

Hilda

Travelled with family, Business traveller
Liked: Amenities
All perfect!
Stayed 1 night in Feb 2024
Response from HotelMgmt on 29 Feb 2024
Hilda, thank you so much for your positive feedback. We're delighted to hear that your experience with us at Austin Marriott North was impeccable! Our team strives to provide exceptional service and create memorable stays for all our guests, and knowing we've achieved this for you is incredibly rewarding. We look forward to the opportunity to welcome you back and deliver another flawless experience.

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service
Nice hotel and good location for St David’s Hospital. Our room wouldn’t cool and pillows were horrible. Other than that nice hotel
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 28 Feb 2024
Cynthia, it was a pleasure providing a convenient location while in town. However, we apologize for the unusual occurrence with your AC as well as your pillows. Your feedback is incredibly helpful and we would love a second chance to win you over entirely and show you what we are truly capabel of.

10/10 Excellent

Manuel, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Assistant General Manager was welcoming even after a late check in and very informative about amenities.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 27 Feb 2024
It's wonderful to hear that the Manager provided you with a warm welcome even after a late check-in, Manuel. Being informative about the amenities available to you is crucial for making the most out of your stay, and it's great that you were able to receive such helpful information. Thank you for sharing your experience, and we hope you enjoy all the amenities and have a fantastic rest of your stay with us at Austin Marriott North!

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hotelmgmt on 24 Feb 2024
We're grateful for your positive feedback! On your next trip to the area, we hope you'll stay with us again so we can strive to exceed your expectations even further.

6/10 Okay

constance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Hotelmgmt on 20 Feb 2024
Thank you for visiting, Constance. We hope to welcome you back to improve your experience.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice location that's clean, quiet, and conveniently located.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 21 Feb 2024
We're glad to hear that you enjoyed your stay at Austin Marriott North, Mike! Thank you for taking the time to share your positive feedback. We strive to provide a clean, quiet, and convenient location for our guests, and we're thrilled to hear that we met your expectations. We appreciate your review and hope to welcome you back again soon!

10/10 Excellent

Saikrishna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Feb 2024
Response from HotelMgmt on 21 Feb 2024
Thank you, Saikrishna! We are thrilled your experience was impressive here at Austin Marriott North and hope to welcome you again in the near future!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 20 Feb 2024
Daniel, it was a pleasure to serve as your home-away-from-home and we thank you for taking a moment to share your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stay was decent for price point location was amazing for our visit.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 22 Feb 2024
We're pleased to hear that you found your stay with us at Austin Marriott North pleasant, especially considering the price point and our location's convenience for your visit. We strive to offer our guests a valuable experience that combines comfort, service, and an ideal location at a competitive rate. Your feedback is appreciated as it helps us understand what we're doing right and where we might improve. We hope to welcome you back in the future for another visit that exceeds your expectations.

10/10 Excellent

Amy

Stayed 1 night in Feb 2024
Response from HotelMgmt on 21 Mar 2024
We're grateful for your time in giving us a five-star rating. It's wonderful to know we delivered a perfect stay, and we look forward to welcoming you back, Amy.

10/10 Excellent

Jacquelyn

Liked: Amenities
Kind and respectful staff, very helpful and accommodating!
Stayed 5 nights in Feb 2024
Response from Hotelmgmt on 21 Feb 2024
Thank you for your kind words, Jacquelyn! We're delighted to hear that you found our team to be kind, respectful, helpful, and accommodating. Providing excellent service to our guests is our top priority here at Austin Marriott North, and it's always rewarding to receive positive feedback like yours. We appreciate your reviewand hope to welcome you back again soon!

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable, clean and great staff!
Stayed 1 night in Feb 2024
Response from HotelMgmt on 13 Feb 2024
Winning you over in every area of your stay was a pleasure, Monica. Your rave remarks fill us with pride and we hope for the honor of welcoming you back to Austin Marriott North in the near future!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 12 Feb 2024
It's exciting to learn that you had a great stay! Please revisit soon, Michael!

10/10 Excellent

June

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay just here for work n last minute stay due to weather so far so good surroundings r excellent
Stayed 1 night in Feb 2024
Response from HotelMgmt on 14 Feb 2024
Thank you for sharing your positive experience, June! It's great to hear that your last-minute stay due to weather conditions turned out to be a wonderful experience and that the surroundings of our property have contributed to making your work stay enjoyable. We're glad to know that everything has met your expectations so far. We strive to provide a comfortable and welcoming environment for all our guests, regardless of the circumstances that bring them to us. We hope the rest of your stay continues to be just as excellent, and we look forward to the opportunity to serve you again in the future here at Austin Marriott North!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 6 Feb 2024
Your perfect score is a source of great pride for our team. We're so glad you enjoyed every aspect of your stay. Thank you, John, and we hope to see you again soon!

8/10 Good

Beatriz, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to change the shower curtain. It got pink mold. And the faucet was leaking.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 8 Feb 2024
Thank you for bringing this to our attention, Beatriz. We apologize for the issues you experienced with the shower curtain and faucet. Maintaining cleanliness and functionality is crucial for our guests' comfort, and we will address these concerns promptly. Your feedback is invaluable, and we appreciate your understanding. We're committed to ensuring a better experience for you on your next visit.

10/10 Excellent

Scott, Houston

Stayed 1 night in Feb 2024
Response from HotelMgmt on 21 Mar 2024
Knowing you had a wonderful stay is truly gratifying! Thank you, and we eagerly await your next visit, Scott.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hotelmgmt on 5 Feb 2024
Thank you for your top score! We look forward to your next stay with us at Austin Marriott North.

10/10 Excellent

Robert

Travelled with family
Hotel is nice, clean and the staff very accommodating!!
Stayed 1 night in Feb 2024
Response from HotelMgmt on 8 Feb 2024
Thank you for your positive feedback, Robert! We're glad to hear that you found Austin Marriott North beautifully pristine and the team impressive! Your satisfaction is our priority, and we appreciate your kind words. Looking forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasant last minute stay. Staff was wonderful and the hotel was nice and quiet
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 13 Feb 2024
We are excited your travel plans brought you to Austin Marriott North to experience our warm hospitality and peaceful accommodations, Elizabeth. Thank you for your awesome review. We hope to see you again!

2/10 Terrible

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is not bad but terrible experience with staff at check in and getting few minor items lined outnonce in the room. Did not expect to get this type of treatment at this hotel. Should have set up through Marriott account...may have received better service.
Stayed 1 night in Jan 2024
Response from HotelMgmt on 26 Jan 2024
Thank you for your feedback, Benjamin. It's disheartening to hear that your experience with our team at check-in and with addressing the items in your room did not meet your expectations. We strive to provide exceptional service to all our guests, regardless of how their booking is made, and it's concerning to learn that we fell short in delivering this to you. We sincerely apologize for any inconvenience or discomfort you faced. Your comments are taken seriously, and we will look into these issues to ensure our service quality aligns consistently with the high standards we aim to uphold. We value your choice to stay with us and hope to have another opportunity to provide you with a much better experience in the future, reflecting the true quality of service we are committed to offering.

10/10 Excellent

Edgar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grate location, stuff very helpful, ambience very pleasant
Stayed 2 nights in Jan 2024
Response from HotelMgmt on 26 Jan 2024
How amazing to know your entire experience at Austin Marriott North was perfect! Thank you for your rave review and for choosing our property, Edgar. We hope to host you again soon!

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, room comfort
Good hotel but no hot water
Hotel was great but had no hot water either day of my stay. Reported on first day.
Stayed 2 nights in Jan 2024
Response from HotelMgmt on 23 Jan 2024
Thank you, Michael, for your feedback on your stay. We're pleased to hear that you had a positive overall impression of the hotel. However, we sincerely apologize for the inconvenience you experienced with the lack of hot water on both days of your stay, despite reporting it on the first day. This is certainly not the level of service we aim to provide, and your comments will be addressed with the appropriate teams to ensure that such issues are rectified promptly. We value your feedback, and it will be used to improve our services and facilities. We hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future.