10/10 Excellent
Kathryn
Travelled with group
20 Mar 2024
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed staying in this hotel. The rooms and facilities were really nice as well as clean. All of the staff were really friendly, lovely and helpful. They were quick to respond to any issue we had. One of which was the fact that the bedrooms didn't have a mirror near to a plug socket. Maybe not used to western women staying. However they quickly found us a mirror for each bedroom. When we seemed to have a problem with the air con late at night, again someone was quick to come and help us. The cleaners used to leave us sculptures made from towels. The porter on realising that one of our rooms had a double bed and the other one had a connecting door, was ahead of us in asking reception to switch the room so that we were in adjoining rooms with twin beds. The restaurant food was very tasty. However the idea of using a QR code to scan a lengthy menu is painful. The list is so long and there is no quick way to jump up or down the list without a lot of scrolling. That really needs re-thinking. Either create a paper menu or improve the website.