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Reviews of Clarion Suites Augusta

2.5 out of 5
Clarion Suites Augusta
3038 Washington Rd, Augusta, GA

Reviews

5.8
Rating 10 - Excellent. 20 out of 144 reviews" "
Rating 8 - Good. 35 out of 144 reviews" "
Rating 6 - Okay. 33 out of 144 reviews" "
Rating 4 - Poor. 21 out of 144 reviews" "
Rating 2 - Terrible. 35 out of 144 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsatisfactory stay.
The bedsheet has unwash blood stain in it and reported to the desk clerk but no action was done. He offered to give me a new sheet but why do I have to do that. Did not get a good night sleep because the guest conversations and arguments went on up to wee hours in the morning.

4/10 Poor

Tonya, Jacksonville

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tonya Family Weekend
The hotel elevator was broken and I had to walk up 3 flight of stairs with my suitcases. Room was not clean my whole stay and call for housekeeping no respond. The room carpet was soak from a leak in the room. Terrible experience

8/10 Good

Clinton, Knoxville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right.
We were able to check in early and that wes a plus since we arrived in town around. It was quiet and we were able to get plenty of sleep.

2/10 Terrible

timothy, Covington

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
bad experience
No reservation per the hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay... Great breakfast

8/10 Good

Roy, Florida

Liked: Cleanliness, staff & service, room comfort
I will be back
2 nights. Older property but clean. Happy hour beer/wine and good hot breakfast

8/10 Good

Jo, Kingsland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
This motel is in what appears to be an older area of town. It also appears to be one of the nicest motels in this area. The exterior is well maintained. The exterior is very nice with a nice courtyard and swimming pool. The room we stayed in had a large bathroom with a lot of counter space. The room was clean, decorated nicely, but needed renovating. The motel has a nice hot breakfast with eggs, very good biscuits, gravy, etc. The bed and pillows were comfortable. It was a good value.

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Arnold, SC

Disliked: Cleanliness
Hotel was nice, facilities was nice, rooms was nice but when I pull the sheets down to go to bed ants was in the bed, so I when to the front desk and they change my room and the room was nice until the next morning when I woke up and saw ants on top of the nightstand, glad I was leaving, but besides that it was nice

4/10 Poor

E, NV

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the time or price
Upon arrival the hotel clerk stated "the elevator may or may not be working you'll just have to wait and see." It was not working. The bathroom was not very well cleaned. My towels were torn and frayed and the toilet took 2 or 3 tries to flush. I received only 2 of the three wake-up calls I had requested. The bed was comfortable and the t.v. worked. The location was very convenient. I will not stay here again nor will I recommend it.

4/10 Poor

Joel, Irving, TX

Disliked: Cleanliness, property conditions & facilities, room comfort
Too expensive for the quality of the property
Too expensive for the quality, status, and cleanliness of the property. The room smelled musty and all surfaces (desk, counters, etc) were sticky. Disappointed

8/10 Good

Avid Vacationer

Liked: Staff & service
Close Location for Masters Tournament
Other than the location for a stay during the Masters tournament, this hotel is not worth the money. The staff is nice but the rooms and the hotel is dated. The breakfast is okay but not worth the $200+ per night during Masters week.

6/10 Okay

Nathan, comer, ga

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel
the lady was really rude to my girlfriend who was trying to check in early and was nice to me. The best thing about this hotel is 2 free drinks per person, we have stayed here a few times. The breakfast is really good. The worst part was all the kids running around till 2 in the morning. By the way they told us that they are about to start charging for breakfast.

6/10 Okay

Ingrid P.

Liked: Staff & service
Disliked: Room comfort
clarion review
Room was affordable. Room needs to be renovated. The staff was friendly and very helpful.

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

william, Hanover pa

Disliked: Cleanliness, property conditions & facilities
It only ok
Pool wasnt clean and room wasnt as clean as could be upon check in

6/10 Okay

Keith

Liked: Staff & service
Disliked: Room comfort
Not to bad beds need to be updated.

2/10 Terrible

Aaron, Indiana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poorly maintained- better options nearby
two night stay, reservation not received by hotel. Room door damaged/ difficult to open. Electric outlets not working. Sink drain plug would not open/ drain. Phone not working, so couldn't use to call front desk. After first night, maintenance repaired electric outlets, but when we returned to room the second evening, other problems remained. Took a few minutes (yes minutes) to open door from inside the second morning. Lots of cheaper/ cleaner/ better maintained hotel options on the same street.

4/10 Poor

nicole, Baton rouge

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
our stay
It was a great location and everyone was really nice. Unfortunately the reason I went with that hotel was for the pool and it broke on our second day there and was down the whole time we were there

2/10 Terrible

Yolanda, Augusta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Not Stay Again
When I checked in the receptionist didn't mention that the pool was not open. The hotel lobby was clean but after being in the room for a couple hours we found bugs and what looked like some type of worm (there was two of them) crawling on the floor. They did offer happy hour which was nice. When I informed the front desk the receptionist was nice and explained what I needed to do. I would not stay here again.

8/10 Good

Robert, Warwick, RI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would book again
Better than expected. Good staff. Upgraded us to a suite on the first floor. Clean. Good hot breakfast. No complaints

2/10 Terrible

D, Parkersburg, West Virginia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
I went there with my 11 year old son and mother. The first thing I noticed was a condom on the floor. I was livid. The rooms were not cleansed properly. I asked if housekeeping would change our bedding and room and she hesitated and then said " what's wrong with the bedding? I want to make sure everything is clean !The building was in bad condition. It looked like it could fall at any minute.. If I would have had the extra money I would have went somewhere else. The free breakfast was a joke. They only had one cook with a bad attitude. We went to McDonalds because they didn't have any food ready. The cook didn't have a net covering her hair. My overall experience was bad. I could not get comfortable and could not wait to leave.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in was easy, the main room was pretty clean. The bathroom was a little old looking and had scuffs, stains, etc, but was clean otherwise. The fridge did not work, but didn't ruin my stay there. The complimentary breakfast was pretty tasty. I had scrambled eggs, breakfast potatoes and a biscuit. The coffee wasn't 5-star, but it was good. I didn't recall getting a breakfast ticket but all they had to do was look me up. For what I paid, this was a very good experience. If I wanted a perfect hotel experience, I would have gotten a room at a Hilton Garden Inn. I didn't feel like paying that much.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad encounter with associates
I was working in Augusta hoping to return home that same day after work. It did not happen so I looked up the hotel on line, reserved it and paid for it. On getting to the hotel, I presented the Tax-exempt form from the State of Georgia. The check in associate told me she would not take it and that I have to get with Hotels.com. The room assigned was in very bad shape and the room was next to a laundry room. I asked to get another room and she told me that the amount I paid for called for that room. The associate standing behind the counter was goggling and mumbling some words under her breath implying that I was asking for too much. This was my worst experience in hotel accommodation by hotel associates.

2/10 Terrible

John, Augusta, GA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Clarion ever. Everything is in disrepair and dirty. Stay away!

4/10 Poor

Ingrid, Milton FL

Disliked: Cleanliness, property conditions & facilities, room comfort
Its ok for the price :/
Beds were clean but uncomfortable the rest of the room was not clean very well... Breakfast was very good buffet type (scramble eggs, sausage, biscuits and gravy, waffles etc.) I would say for the night and the price was right..... When we arrived they couldn't find my reservation but after a little bit they did and due the situation they upgrade my room into a "suite"

6/10 Okay

Zhaoxin, Johns Creek, GA

Liked: Cleanliness, staff & service, room comfort
2 days stay.
Room is clean and comfort bed.

2/10 Terrible

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Bobby, Lithonia Ga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was very comfortable,thanks to your staff.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

single parent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertising no pool or hot tub
staff was rude didn't feel welcome None of the commodities we were expecting

2/10 Terrible

iris, myrtle beach, sc

Disliked: Cleanliness, property conditions & facilities, room comfort
Was very UNPLEASANT
Hotel was not clean at all. Hair was found in the bed and on the pillows.. Foreign stain marks on sheets and other bedding. Cable was loose on the TV which caused frowning and cable going in and out. Worst of all I booked through Expedia, I was charged $134 and I only stayed one night.. Can't reach a real person to get this corrected. However upon check in and check out I was told that I was only being charged for the one night. The cashier was friendly but over all I was had. If you are a clean person like me please do not stay here. Pay the extra for the other hotels they were cleaner and the cable actually worked

4/10 Poor

Valerie, Greenville

Disliked: Cleanliness, staff & service, property conditions & facilities
A little more improvement needed
Beds were comfortable and overall cleanliness was fine. Bathroom not so great. Toilet wouldn't flush properly and shower rod was coming out of wall.

10/10 Excellent

Cassandra, Augusta

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Easy lay
The bed was very comfortable not hard like most hotel beds. Best rest ever. The young lady who waited on me, excellent customer service! !!!!! I hate I didn't pay attention to her name
Response from carnetta on 2 Apr 2015
Thank you for choosing clarion suites by choice hotels

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great breakfast bar
It was nice

8/10 Good

larry, charleston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing
rooms where very comfort staff very polite looking forward to stayin again
Response from Carnetta on 6 Mar 2015
Thank you for choosing Clarion Suites by Choice Hotels.

10/10 Excellent

alfreda, califoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel stay
it was great

8/10 Good

Marcus, Columbus, ga

Liked: Cleanliness
Disliked: Staff & service, room comfort
if you have no other option
The price was great but the noise level from other guest was horrible. Everytime someone opened/closed their door we could hear it. The elevator was not operable. Had we not gone pass the cancellation Time we would have gone elsewhere as the desk clerk took forever to come to the door. She looked directly at us when we rung the bell and she continued to sit at her desk and eat! We were awakened by some guy blowing debris off of the walkway well before checkout. Overall the stay was horrible.

2/10 Terrible

Tim, monroe

Disliked: Cleanliness, property conditions & facilities, room comfort
ancient broken down furnishings!
furnishngs very, very old and falling apart. Bed was awful. Rims had new carpet and tile otherwise everything about the rooms was decrepit. Bathroom fixtures esp. Shower/tub should have been replaced 20 yrs ago. Even one of the tv's was from the last century. Can't believe Clarion hasn't taken their franchise away! Only positive was the front desk staff all very accommodating and polite.

10/10 Excellent

Tiffany , Augusta Ga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice mini Vaca
It was nice to relax in the suite and enjoy the complimentary drinks and also the breakfast was great I will definitely be spending another weekend there very very soon
Response from Carnetta on 3 Jan 2015
Thank you for choosing Clarion Suites by Choice hotels.

10/10 Excellent

Janice, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and Kind Staff
The room was clean, the breakfast was good, and the people who worked there could not have been more helpful. We'll use this hotel again when we return to Augusta for business.
Response from Carnetta on 3 Jan 2015
Thank you for choosing Clarion Suites by Choice Hotels.

6/10 Okay

lloyd, augusta

Disliked: Staff & service, property conditions & facilities
bad
we were put on the fourth floor, the room floor had holes under the carpet, the furntiure was messed up and the spread had rips in it

2/10 Terrible

regina, wpb

Disliked: Staff & service, property conditions & facilities, room comfort
horrible
I didn't stay

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Carnetta on 3 Jan 2015
Thank You

6/10 Okay

aiyda

Liked: Cleanliness, room comfort
satified
Overoll clean, but need to replace bathtup. Lot of dirty stain. Last day of staying did not clean my room. I saww one bed bug....

6/10 Okay

Myra H., Atlanta, GA

Liked: Cleanliness, staff & service
decent hotel for price
We stayed at this hotel the night before the Augusta Half-Ironman race. The check-in process was smooth but slow. We were surprised to receive tickets for complimentary drinks at happy hour, so that was a plus. There was also a complimentary breakfast, but we did not eat at the hotel because we had to leave before 5:00am. The room was clean and spacious but dated. There were two televisions in the room, but they were old and didn't work well. Overall, we were interested in an affordable, nonsmoking room with a king-size bed, fridge, and microwave, and this room satisfied those conditions. We felt that the room was what we would expect for the affordable price.

2/10 Terrible

Shirley, Buffalo Ny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointed
we had to get help unlocking our door for the room three times. we also did not have our room cleaned two days. no clean towels or coffee packets. we were told we had to pick up our towels and coffee products at the desk ourselves.

6/10 Okay

Daniel, Oviedo, FL

Disliked: Cleanliness, room comfort
Get what you pay for.
I was in Augusta for the Augusta Ironman 70.3 on 9/28/2014. Hotel location was convenient to get to the race venue while not having to pay for the convenience of being right downtown. The facility itself is OK with free hot breakfast available and many restaurants and amenities close by. Room was in need of a makeover. Beds were comfortable for sleeping but the couch in the room was dingy and had a hole in the cover. Carpet was dingy and the bathroom floor was slippery with what felt like soap that was not rinsed off after being mopped. Shower was OK as far as water pressure and hot water. OK place for a short stay where you won't be in the room very often and don't want to spend a lot of money.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
dated but clean and inexpensive
room was clean. breakfast better than most. quiet but bed was a bit lumpy. would stay there again.

6/10 Okay

chelle chelle chelle

Liked: Cleanliness, staff & service, room comfort
quick get away
My experience was good. Very clean hotel. People were nice. I love the food but more selection need to b on the buffet.