Twin Room, 2 Single Beds
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Reviews of YMCA Hostel

2 out of 5
YMCA Hostel
20 Pitt Street, Auckland

Reviews

8.0

Very good

Rating 10 - Excellent. 138 out of 429 reviews" "
Rating 8 - Good. 177 out of 429 reviews" "
Rating 6 - Okay. 80 out of 429 reviews" "
Rating 4 - Poor. 28 out of 429 reviews" "
Rating 2 - Terrible. 6 out of 429 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

CHUNG-YUEN JOHNNY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Just 15min walk downhill to downtown
Stayed 3 nights in Mar 2024

8/10 Good

lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is near many restaurants and bars. Bus stop is just outside the door. Staff are very friendly. The only downside is that the bed is somewhat comfortable
Stayed 6 nights in Mar 2024

4/10 Poor

John

Disliked: Cleanliness, amenities, property conditions & facilities
shabby. way overpriced
Stayed 3 nights in Mar 2024

4/10 Poor

Nikita

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Check in staff could have been more helpful.
Stayed 1 night in Mar 2024

6/10 Okay

Mariah-Jane

Stayed 3 nights in Mar 2024

10/10 Excellent

Sharmila

Stayed 1 night in Feb 2024

4/10 Poor

Sara

Liked: Cleanliness
Disliked: Staff & service, room comfort
Parking is only available from 5 pm until 7 am. When I arrived at 3, I was unable to check in because they were unable to offer me parking. When I came back at 5, I was told I could only park if I moved my car by 7, creating an unexpected early morning for me. There is no A/C in the rooms. It was 95 that day and I was given a northwestern room on the fourth floor that no one had bothered to close the blinds on. They also prevent the windows from opening fully. It was so insufferably hot that I lay on the bed in my underwear with the door propped open - so much for a private room. I didn't fall asleep until 3 because of the heat. The staff were also rude when I checked in. The bedding and showers were clean. Without a car and with a room on the other side of the building and/or not at the height of summer, I'm sure staying here would be fine.
Stayed 1 night in Jan 2024

10/10 Excellent

Nidhal

Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

cheap and cheerful
Great place
Stayed 1 night in Feb 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

LiLiane

Disliked: Cleanliness
Stayed 1 night in Nov 2023

6/10 Okay

Thyron

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jason

Travelled with family
Liked: Amenities, property conditions & facilities
It was a safe clean hostel right near the K Road.
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It a nice affordable stay. No outside visitors. Communal restrooms. Very nice staff and guest.
Stayed 3 nights in Oct 2023
Response from Krishna - Accommodation Manager on 3 Nov 2023
Dear Anthony,Thank you for your feedback. We're pleased to hear that you had a nice and affordable stay with us.We understand the importance of security and privacy for our guests, and we appreciate your understanding of our policy regarding outside visitors.It's great to know that you found our communal restrooms to be suitable and that you had a positive experience with our staff and fellow guests. Providing a friendly and welcoming atmosphere is important to us.We look forward to the opportunity to host you again in the future. If there's anything specific you'd like to see or experience during your next stay, please feel free to let us know. Safe travels and best regards!Best Regards,

10/10 Excellent

Leigh

Stayed 1 night in Sep 2023
Response from Krishna - Accommodation Manager on 19 Oct 2023
Dear Guest,Thank you for your continued support and for taking the time to provide feedback. We're delighted to hear that your experience was very good.Your satisfaction is important to us, and we're committed to maintaining the high standards that you've come to expect from us. If there's anything specific you'd like to see or any way we can make your next stay even better, please don't hesitate to let us know.We look forward to welcoming you back for another excellent experience in the future. Safe travels and best regards!Best Regards,

8/10 Good

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great for pretty much everything.
Stayed 2 nights in Aug 2023
Response from Krishna - Accommodation Manager on 1 Sept 2023
Dear Bradley,Thank you for your feedback.

6/10 Okay

Luz

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Smelly room, tiny kitchens
Stayed 5 nights in Jul 2023
Response from Krishna - Accommodation Manager on 1 Sept 2023
Dear Luz,Thank you for your feedback.I am sorry you found your room to be smelly. We would have appreciated it if you could have come to the reception and reported the issue. We would have offered you a different room.

6/10 Okay

Reon

Stayed 1 night in Jul 2023
Response from Krishna - Accommodation Manager on 31 Aug 2023
Dear Reon,Thank you for your feedback,

10/10 Excellent

Reon

Stayed 1 night in Jul 2023
Response from Krishna - Accommodation Manager on 31 Aug 2023
Dear Reon,Thank you for your feedback.

8/10 Good

Togarepi

Liked: Staff & service, property conditions & facilities
Staff keep the place as clean as possible.
Stayed 2 nights in May 2023
Response from Krishna - Accommodation Manager on 6 Jun 2023
Dear Togarepi,Thank you for your feedback. We have a great housekeeping team who is very passionate about their work.We hope to see you back at the hostel soon.Regards,

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and cheap if all you want is a place to sleep for one person. My single room was spartan and the single bed was too short for an adult male, but the faculties were clean. So
Stayed 1 night in Mar 2023
Response from Monica on 16 May 2023
Dear Mike, Thank you for taking the time to share your feedback with us. We appreciate your valuable input and are glad to hear that you found our facilities clean and the overall environment quiet. We understand that you found our single room to be spartan, and we apologize for any inconvenience caused by the bed size.At City Lodge, we strive to offer a comfortable experience for all our guests, and we regret that the length of the bed did not meet your expectations. We appreciate you bringing this to our attention, as it allows us to address and improve such concerns in the future. Your feedback is valuable to us, and we will take it into serious consideration as we work on enhancing our accommodations.Thank you once again for choosing City Lodge as accommodation, and we hope to have the opportunity to welcome you back and provide you with an improved experience in the future.Warm regards,Monica DAIReservations Manager

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, an easy stay.
Stayed 1 night in Mar 2023

8/10 Good

Paul

Liked: Staff & service, room comfort
Fine
Small single room. Shared facilities. Bit like a small student hall room. Not particularly clean. Same for kitchen. Bathrooms clean though. Fine for a one night stopover on a budget but nothing more.
Stayed 1 night in Feb 2023

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great single room experience
I stayed in a single room on the first floor. The room was great (clean, comfortable). It had a twin bed, a desk, a closet, a fan, a heater, and a mini fridge! The bathrooms were clean too. It was a great stay!
Stayed 4 nights in Dec 2022

10/10 Excellent

ANSAR

6/10 Okay

Jeanette

Travelled with family
Liked: Staff & service
Excellent price and location. Clean and comfortable
Stayed 1 night in Dec 2022

2/10 Terrible

Sonia

Stayed 1 night in Nov 2022

10/10 Excellent

Lavesh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how inexpensive the stay was and how clean they kept everything, my only complain which I understand is out of control from the managment is that it was further away from shopping malls and stores plus free coffee along with the stay would've been very helpful.
Stayed 3 nights in Nov 2022

10/10 Excellent

IEUFAKA

Stayed 2 nights in Sep 2022

10/10 Excellent

IEUFAKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Auckland accomodation niche
This was a return visit while in Auckland. As a dite for accomodations, this establishment is top notch. Customer service is upmost from every drpartment. Very convenient to many aspects for a great stay in this part of New Zealand.
Stayed 6 nights in Aug 2022

8/10 Good

PRINCE

Stayed 7 nights in Jul 2022

10/10 Excellent

ZHI

Liked: Staff & service, property conditions & facilities
Staff was great, apart from being so close to the fire station which can be heard at night, it was great. Some of the toilet and bathroom facilities could use some maintenance and repair. Overall really good stay.
Stayed 2 nights in Jun 2022

10/10 Excellent

allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly adequate
Stayed 1 night in May 2022

6/10 Okay

Decharne

Travelled with family
Liked: Cleanliness, staff & service
I don’t have any likes for the property, the bed was a little uncomfortable, the people were loud-ish, the place was confusing, the room was really small. The price was definitely worth the room and amount of nights.
Stayed 2 nights in Jan 2022
Response from Krishna - Reservations Manager on 20 Feb 2022
Dear Decharne, Thank you for your feedback. I am disappointed to know that you did not like anything in our hostel but am pleased to know that you found our room to be value for money. Regards,

8/10 Good

Verified traveller

Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Helpful staff, friendly staff. Phoned me when I left driver license behind. quite affordable
Stayed 1 night in Nov 2020
Response from Krishna - Reservations Manager on 8 Dec 2020
Dear Guest, Thank you for your lovely feedback. I am pleased to know that you enjoyed your stay at the hostel and found our staff to be helpful and friendly. We hope to see you back at the hostel soon. Regards, Krishna

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely value for money - we got a private room that was very small but clean. Good for tight budgets and travellers passing thru.
Stayed 1 night in May 2020
Response from Krishna - Reservations Manager on 2 Jun 2020
Dear Guest, Thank you for your feedback and we appreciate your business. I am pleased to know that you enjoyed your stay at the hostel and found our rooms to be clean and value for money. We hope to see you back at the hostel soon.

8/10 Good

Tanapat

Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Mutsuhiro

Business traveller
Liked: Cleanliness, staff & service, room comfort
custom feeling
It was a short stay but relaxing. The room faced to Pitt St on fifth floor was very hot in this season especially in afternoon ;-(
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Krishna - Reservations Manager on 1 Mar 2020
Dear Guest, Thank you for your feedback. Regards,

10/10 Excellent

JULIUS W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place/nice-quiet location and safe
Incredibly friendly/knowledgeable/professional and able to answer all questions..
Stayed 2 nights in Feb 2020
Response from Krishna - Reservations Manager on 1 Mar 2020
Dear Julius, Thank you for your feedback. I am pleased to know that you enjoyed your stay at the hostel and found our team to be friendly, knowledgeable and professional. We have a great team at the hostel who is very passionate about customer service and hospitality. We hope to see you back at the hostel soon. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2020
Response from Krishna - Reservations Manager on 16 Feb 2020
Dear Guest, Thank you for your feedback. I am pleased to know that you enjoyed your stay with us. We hope to see you back soon. Regards, Krishna

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and close to the CBD. Also had everything in h
Stayed 1 night in Jan 2020
Response from Krishna on 4 Feb 2020
Dear Guest, Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Krishna on 4 Feb 2020
Dear Guest, Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Very good for solo travelers. Also TT & pool table was very useful.
Stayed 6 nights in Dec 2019
Response from Krishna on 17 Dec 2019
Dear Guest, Thank you for your feedback. I am pleased to know that you enjoyed your stay and found our hostel to be excellent value for money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hostel is close to J-Road which has a lot of food, Cafe's and night life. The location itself is fairly quiet, besides the nearby construction (was warned properly). The patio area had tables, hammocs and was a pleasant place.
Stayed 9 nights in Dec 2019
Response from Krishna on 17 Dec 2019
Dear Guest, Thank you for your feedback. I am pleased to know that you enjoyed your stay at the hostel and found us to be centrally located. We hope to see you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, the room was very clean and the staff was really friendly.
Stayed 2 nights in Dec 2019
Response from Krishna on 17 Dec 2019
Dear Guest, I am pleased to know that you enjoyed your stay at the hostel and found our team to be very friendly. We have a great team who are passionate about customer service.