Hi Bryan!Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our hotel's excellent location, which provided convenient access to restaurants, local sightseeing, and tours. We're also glad that you were able to take advantage of the Tepid Baths located just across the street.We apologize for any inconvenience caused by the noise from nearby surroundings. We understand that a peaceful environment is essential for a comfortable stay, and we will take your comments into consideration as we strive to improve our guests' experience.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Kind regards,Nikaela S de BelenAssistant Manager

Hi Evelyn!Thank you for giving us a 5 star rating, we hope you had a wonderful stay with us. We look forward to welcoming you again.Kind regards,Nikaela S de BelenAssistant Manager

Dear Rachel,Thank you for sharing your feedback following your recent stay with us. We sincerely apologize for the inconvenience caused by the taxi drivers hassling you outside the hotel and occupying the loading zone.Your comfort and safety are our top priorities, and we will address this issue with the relevant parties to ensure a smoother experience for our guests. We appreciate your patience and understanding.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm Regards,Andrean LimFront Office Manager

Dear Rhonda,Thank you for sharing your feedback following your recent stay with us. We're truly sorry to hear about the issues you encountered during your stay and that your experience did not meet your expectations.We apologize for any inconvenience caused by the lack of reception for Spark and the discrepancies between the room and the photos. Your comments regarding the room's view and condition are duly noted, and we will address these concerns with our team to ensure improvements are made.Your feedback is invaluable to us, and we sincerely apologize for falling short of your expectations. We understand your disappointment and regret any inconvenience caused. We hope you will reconsider and give us another opportunity to provide you with a more enjoyable stay in the future.Warm Regards,Andrean LimFront Office Manager

Hi Cindy!Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay at with us and that our prime location on the Viaduct provided you with easy access to the attractions in the area.It's wonderful to hear that you were able to take advantage of the stunning views of the harbor from your room's balcony and that you received outstanding service from our front desk team.We truly appreciate your kind words and recommendation. It would be our pleasure to welcome you back for another enjoyable stay in the future.Kind regards,Nikaela S de BelenAssistant Manager

Dear Kathleen,Thank you for taking the time to share your experience following your recent stay with us. We're thrilled to hear that you enjoyed your time in our roomy, clean, and well-equipped apartment, and that you appreciated the balcony overlooking the beautiful harbor.It's wonderful to know that you found our location convenient for exploring nearby attractions such as the maritime museum and Auckland museum. We're especially delighted that you enjoyed the Maori cultural performance, and that you felt perfectly safe despite the lively nightlife nearby.We truly appreciate your kind words and are honored that you would choose to stay with us again. We look forward to welcoming you back for another memorable stay in the future.Warm Regards,Andrean LimFront Office Manager

Dear Alicia,Thank you for sharing your feedback following your recent stay with us. We sincerely apologize for the negative experience you had during your time at our property. It's disheartening to hear that your stay did not meet your expectations, and we deeply regret any inconvenience caused.We understand your frustrations regarding the noise from nearby venues, and we apologize for the disturbance it caused during your stay. We will review our procedures to ensure that all guests are provided with a comfortable and peaceful environment.Additionally, we apologize for any confusion regarding the Wi-Fi charges and the inconvenience with parking. Your comments regarding the tiredness of the rooms are noted, and we will work diligently to address these issues to enhance the overall experience for our guests.We truly appreciate your feedback as it helps us identify areas for improvement. We hope you will reconsider and give us another opportunity to provide you with a better stay in the future.Warm Regards,Andrean LimFront Office Manager

Dear Malcolm,Thank you for sharing your feedback following your recent stay with us. We're pleased to hear that you enjoyed the great views from the harbour side and the easy access to the marina.However, we apologize for any inconvenience caused by noise, especially during weekends with live bands playing below. Your comments regarding the need for an upgrade and the condition of the mattress are duly noted, and we will address these concerns with our team to ensure improvements are made.Your feedback is invaluable to us as we strive to enhance the overall experience for our guests. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm Regards,Andrean LimFront Office Manager

Dear Christopher,Thank you for taking the time to share your feedback following your recent stay with us. We're pleased to hear that you found our location great.However, we apologize for any disappointment caused by the charges for parking and WiFi. Your feedback is important to us, and we will take it into consideration as we review our policies to ensure they align with the expectations of our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for another stay in the future.Warm Regards,Andrean LimFront Office Manager

Dear John,Thank you for sharing your feedback regarding our hotel's location. We're pleased to hear that you found it satisfactory.Your satisfaction is important to us, and we're glad that our location met your expectations. Should your travels bring you back to our area, we would be honored to welcome you back for another pleasant stay.Warm Regards,Andrean LimFront Office Manager

Dear Kyle,Thank you for sharing your feedback following your recent stay with us. We appreciate your rating and your valuable input.We're glad to hear that you had a positive experience overall. Your satisfaction is important to us, and we will continue to strive to provide even better experiences for our guests in the future.We hope to have the pleasure of welcoming you back for another enjoyable stay soon.Warm Regards,Andrean LimFront Office Manager

Dear Sean,We are thrilled to hear that you had such a positive experience during your stay. It's our goal to provide the best possible service, and your feedback reaffirms that we're on the right track.If there's anything specific you loved about your stay or if you have any suggestions for us to make your next visit even more enjoyable, please let us know. We look forward to welcoming you back for another exceptional stay.Best Regards,Andrean Lim,Front Office Manager

Dear Paul,Thank you for taking the time to share your positive experience. We're delighted to hear that you enjoyed the great atmosphere, the nice view of the harbor, and that our staff was helpful.Your feedback is greatly appreciated, and we look forward to the opportunity to welcome you back for another enjoyable stay.Best Regards,Andrean Lim,Front Office Manager

Dear Peter,Thank you for taking the time to provide your feedback. We value your input, and we would love to hear more about your experience. Your insights are important to us as we continually strive to enhance our services.We appreciate your patronage and hope to have the opportunity to make your next stay even more enjoyable.Best Regards,Andrean Lim,Front Office Manager

Dear Rayna,Thank you for sharing your feedback with us, and we sincerely apologize for the disappointing experience you had during your stay. Your concerns are taken seriously, and we regret that we fell short of meeting your expectations.We apologize for the issues you encountered with the room, including the unpleasant smell, unclean carpets, and the condition of the bathroom. This is certainly not the standard we aim to uphold. Rest assured, your comments will be thoroughly investigated, and corrective measures will be taken.We appreciate your mention of the positive aspect regarding the location. However, it is disheartening to learn that the actual experience did not align with the online portrayal. Your feedback is invaluable as we continuously work to improve our services.Best Regards,Andrean Lim,Front Office Manager

Dear Stanley,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our staff extremely friendly and helpful. It's wonderful to know that you enjoyed the spectacular views from your room and appreciated the convenience of our central location. We look forward to welcoming you back for another enjoyable stay.Best Regards,Andrean Lim,Front Office Manage

Dear Darren,Thank you for your fantastic rating! We're thrilled to hear that you had a wonderful experience during your stay. Your positive feedback is truly appreciated.If there's anything specific that made your stay exceptional or if you have any preferences for future visits, please let us know. We look forward to welcoming you back for another outstanding stay.Best Regards,Andrean Lim,Front Office Manager

Dear Penny,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our lovely staff, the cleanliness of the room, and the great location.However, we sincerely apologize for the issues you encountered during your stay, particularly with the wear and tear in the room, the condition of the blackout curtains, and the non-functional phone. Your concerns are noted, and we will address these matters promptly to enhance the overall guest experience.We value your feedback and hope to have the opportunity to improve on these aspects for your future visits.Best Regards,Andrean Lim,Front Office Manager

Dear Anthony Peter,We appreciate your input and would love to hear more about your experience to ensure we continue to meet and exceed your expectations.Your satisfaction is important to us, and we hope to welcome you back for an even more enjoyable stay in the future.Best Regards,Andrean Lim,Front Office Manager

Dear Mark,We appreciate your input and would love to hear more about your experience to ensure we continue to meet and exceed your expectations.Your satisfaction is important to us, and we hope to welcome you back for an even more enjoyable stay in the future.Best Regards,Andrean Lim,Front Office Manager

Dear Paul,We appreciate your input and would love to hear more about your experience to ensure we continue to meet and exceed your expectations.Your satisfaction is important to us, and we hope to welcome you back for an even more enjoyable stay in the future.Best Regards,Andrean Lim,Front Office Manager

Dear Sayed, Thank you for your time for giving us a Good Ratings.Your feedback is greatly appreciated, and we look forward to providing you with another exceptional experience on your next visit.Kind Regards,Andrean LimFront Office Manager

Dear Heather,Thank you for taking the time to share your feedback. I'm Andrean Lim, the Front Office Manager, and I'm thrilled to hear that you enjoyed your stay with us.It's wonderful that you found our location to be good and that you appreciated the amenities in our studio room, including the kitchenette and laundry facilities. We aim to provide a comfortable and convenient experience for our guests, and I'm glad to hear that you were satisfied.Your kind words about our friendly staff are truly appreciated. We strive to create a welcoming and accommodating atmosphere for all our guests.We look forward to the opportunity to welcome you back for another enjoyable stay.Thank you for choosing us!Warm regards,Andrean LimFront Office Manager

Hello Joseph,Thank you for your time for giving us a Good Ratings.Your feedback is greatly appreciated, and we look forward to providing you with another exceptional experience on your next visit.Kind Regards,Andrean LimFront Office Manager

Dear Kim,Thank you for giving us the ratings.We look forward to welcoming you back for another enjoyable stay.Kind Regards,Andrean LimFront Office Manager

Dear Bruce,Thank you for taking the time to share your positive experience with us. I'm Andrean Lim, the Front Office Manager, and I'm delighted to hear that you enjoyed your stay.The marina view from your room sounds fantastic, and I'm pleased that our front desk staff were able to assist you during your visit. We strive to provide excellent service to make our guests feel welcome and taken care of.I appreciate your understanding regarding the lively atmosphere in the area. It's great to hear that closing the windows helped with soundproofing, allowing you to have a more peaceful experience in your room.Thank you for choosing us!Warm regards,Andrean LimFront Office Manager

Hello Michael,Thank you for your time for giving us a Good Ratings.Your feedback is greatly appreciated, and we look forward to providing you with another exceptional experience on your next visit.Kind Regards,Andrean LimFront Office Manager

Dear Christina,Thank you for taking the time to share your positive experience with us. I'm Andrean Lim, the Front Office Manager, and I'm thrilled to hear that you enjoyed your stay.It's wonderful that our property, complete with a kitchenette and small fridge, met your expectations. I'm glad you found the TV to be of good quality. Our location, providing easy access to restaurants, bars, and being within walking distance to Queen Street in Auckland, is something we take pride in.Your feedback is greatly appreciated, and we look forward to providing you with another exceptional experience on your next visit.Thank you for choosing us, and we can't wait to welcome you back!Warm regards,Andrean LimFront Office Manager

Dear Hardeep,Thank you for your time for giving us a Good Ratings.Your feedback is greatly appreciated, and we look forward to providing you with another exceptional experience on your next visit.Kind Regards,Andrean LimFront Office Manager

Dear Jan,Thank you for sharing your thoughts on your recent stay with us. I'm Andrean Lim, the Front Office Manager, and I appreciate your feedback.It brings me joy to learn that you enjoyed our prime location. Your comments regarding the rooms are well-received, and I want to assure you that we take them seriously. We understand the importance of maintaining our accommodations to the highest standards.Rest assured, we will be looking into refreshing the bathrooms and carpets to enhance the overall guest experience. Your insights are invaluable to us as we strive for continuous improvement.I hope we can welcome you back in the future to showcase the positive changes we have made.Thank you for choosing us, and we look forward to serving you better in the future.Warm regards,Andrean LimFront Office Manager

Dear Amelia,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our great location and found our rooms to be comfortable. Our team is also pleased that their assistance contributed positively to your stay.We appreciate your understanding regarding the overall condition of the property. We are constantly working to improve and enhance our facilities to ensure a more enjoyable experience for our guests.We apologize for any inconvenience you experienced with the Wi-Fi billing. Your feedback is valuable, and we will address this issue to ensure that it is promptly resolved. It is our goal to provide a seamless and hassle-free experience for our guests, and we regret any frustration this may have caused.We are thrilled to learn that, despite the minor inconvenience, you would choose to stay with us again. We look forward to welcoming you back in the future and providing you with an even more enjoyable experience.Thank you for choosing us for your stay, and we appreciate your valuable feedback.Kind Regards,Andrean LimFront Office Manager

Dear Margret,Thank you for taking the time to share your feedback, and we sincerely apologize for any disappointment you experienced with the room not meeting your expectations based on the online photos.We understand the importance of accurate representations, and we regret any discrepancies that may have occurred. Your comments are valuable, and we will work to ensure that our online images better reflect the actual accommodations. Please know that this matter will be addressed to prevent similar experiences for our future guests.We hope to have the chance to welcome you back and provide you with a more accurate representation of our accommodations.Best regards,Andrean LimFront Office Manager,

Dear Guest,Thank you for sharing your feedback with us, and we sincerely apologize for the disappointment you experienced during your stay. We're truly sorry that the condition of the rooms did not meet the standards you expected, and we appreciate your patience as we addressed your concerns by moving you to another room.Your comments are taken seriously, and we will conduct a thorough review of the issues you've mentioned to ensure that necessary improvements are made promptly. Maintaining a high standard of quality is a priority for us, and we regret that we fell short of your expectations.We understand your frustration, especially considering the reputation of The Sebel. Please know that your feedback is invaluable, and it will be used to make the necessary adjustments to prevent such issues from occurring in the future.We hope to have the opportunity to welcome you back and provide you with a much-improved experience that reflects the level of service and quality we aim to deliver.Best Regards,Andrean LimFront Office Manager

Dear Mia,Thank you so much for your fantastic 5 out of 5 star rating! We're thrilled to hear that you had such a wonderful experience during your stay with us.Should you ever find yourself in the area again, we would be absolutely delighted to welcome you back for another great stay.Kind Regards,Andrean LimFront Office Manager

Dear Joseph,Thank you so much for your outstanding 10 out of 10 rating! We are absolutely delighted to hear that you had such a fantastic experience during your stay with us. Your feedback means a lot to us, and we truly appreciate your kind words.We hope to have the pleasure of welcoming you back in the near future.Kind Regards,Andrean LimFront Office Manager

Dear Sammie,Thank you so much for taking the time to rate us with a perfect score of 5 out of 5! We are thrilled to know that your experience at our hotel met or exceeded your expectations. It was our pleasure to have you as our guest.Best Regards,Andrean LimFront Office Manager

Dear Laki,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our location convenient to CBD and that our staff was friendly and helpful during your stay.We take great pride in providing excellent service and making our guests feel comfortable and valued. Your kind words are a testament to our efforts, and we're thrilled that we could contribute to your positive experience.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back in the near future.Warm regards,Andrean LimFront Office Manager

Dear iris,We're thrilled to hear that you had a fantastic experience with us and that you rated us a perfect 10 out of 10. It's our goal to provide exceptional service, and we're delighted to know that we hit the mark for you.hope to have the pleasure of welcoming you back in the future.Kind Regards,Andrean LimAssistant Manager

Dear Ian,Thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you found our location in downtown Auckland to be excellent. Being centrally located is something we take great pride in.We appreciate your recommendation regarding parking. While we do offer limited parking, we understand that alternative transportation options like buses, Uber, or even exploring on foot can be more convenient in the bustling downtown area.If your future travels bring you back to Auckland, we look forward to welcoming you again and providing you with another exceptional experience.Thank you for choosing The Sebel Auckland Viaduct Harbour, and please don't hesitate to reach out if you have any further comments or suggestions.Warm regards,Andrean LimAssistant Manager

DearTimothy,Thank you for sharing your feedback with us. We're truly sorry to hear that your experience did not meet your expectations.We apologize for any inconvenience you faced with the parking situation. We understand how important convenient parking can be, and we regret that we weren't able to provide a seamless experience in this regard. Your comments are valuable to us, and we will be reviewing our parking policies to ensure a smoother experience for our guests.We appreciate your patience and understanding, and we hope that the rest of your stay was comfortable. If you decide to give us another chance in the future, we will do our utmost to ensure a much more enjoyable experience.Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Warm regards,Andrean LimAssistant Manager

Dear David,Thank you for sharing your feedback! We're pleased to hear that you enjoyed our convenient location. We apologize for any inconvenience caused by the noise at night. We'll take your comments into consideration as we strive to improve the overall guest experience. We appreciate your feedback and hope to welcome you back soon!

Dear Nick,We're thrilled to hear that you enjoyed your stay and found the room to be great with a beautiful view. It's always wonderful to know that our guests appreciate the efforts we put into providing a comfortable and pleasant experience. We hope to have the pleasure of welcoming you back for another fantastic visit in the future!Kind Regards,Andrean LimAssistant Manager

Dear Britney, Thank you very much for sharing your positive experience at Sebel! We're delighted to hear that our communication and attentive service made your stay stress-free. Our team takes pride in being polite and always ready to assist, and it's wonderful to know that you felt well taken care of. With our round-the-clock reception, we aim to provide convenience and support whenever you need it. We look forward to welcoming you back for another enjoyable stay!Kind Regards,Andrean LimAssistant Manager

Dear Jan,Thank you for your review! We're thrilled to hear that you found our staff to be very friendly and helpful. Providing excellent customer service is a top priority for us, and it's always gratifying to know that our efforts are appreciated. We look forward to serving you again in the future!Kind Regards,Andrean LimAssistant Manager

Dear Scott,Thank you for taking the time to share your feedback with us. We deeply regret to hear that your recent stay did not meet your expectations, and for this, we sincerely apologize.Your comments regarding the condition of the room, the lack of extra touches, and the state of the kitchen are genuinely concerning. This falls short of the high standards we strive to maintain, and we are committed to rectifying these issues immediately. Our team will be addressing the maintenance concerns in the kitchen area to ensure a comfortable and pleasant stay for all future guests.We understand the importance of a comfortable bed for a good night's sleep, and we are truly sorry that we fell short in this regard.Your input is invaluable to us, as it guides our efforts to improve and provide a better experience for our guests. We sincerely appreciate your candor.Wishing you safe travels and hoping for the chance to welcome you back in the future.Warm regards,Andrean Lim,Assistant Manager

Dear SAY CHAN,Thank you for taking the time to leave us a perfect score. We're absolutely thrilled to hear that you had such a fantastic experience during your stay. we cannot wait to welcome back for another wonderful visit in the future.Kind Regards,Andrean LimAssistant Manager

Dear Stephen,Thank you for taking the time to share your feedback. We're absolutely thrilled to hear about your positive experience with us.We're delighted that you had such a fantastic stay, and we look forward to welcoming you back for another wonderful experience in the future.Kind Regards,Andrean LimAssistant Manager