Front of property

Reviews of SkyCity Hotel

4.5 out of 5
SkyCity Hotel
Corner Victoria and Federal Streets, Auckland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 803 out of 1349 reviews" "
Rating 8 - Good. 358 out of 1349 reviews" "
Rating 6 - Okay. 135 out of 1349 reviews" "
Rating 4 - Poor. 31 out of 1349 reviews" "
Rating 2 - Terrible. 22 out of 1349 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

JOYCE

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
For the price not good value. Dont have the breakfast. Plates cold food cold. Towels off white and worn thin. Service in room good when done but not daily.
Stayed 3 nights in Mar 2024
Response from Coleen Colita on 26 Mar 2024
Dear Joyce, Thank you for taking the time to share your feedback regarding your recent stay with us at SkyCity. We truly appreciate your comments, as it gives us the opportunity to understand where we can do better in the future to ensure we are delivering an exceptional experience to our guests. I do hope we are able to welcome you back to SkyCity in the future and if there is anything else I can assist with, please do not hesitate to get in touch. Warm Regards, Guest Services

10/10 Excellent

Thomas, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Jennifer on 23 Mar 2024
Hi Thomas, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

10/10 Excellent

Jennings

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location in Auckland CBD!
Stayed 3 nights in Mar 2024
Response from Coleen Colita on 22 Mar 2024
Greetings from Skycity, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennings

10/10 Excellent

Catherine Jeanne

Travelled with partner
Liked: Amenities
Welcoming, helpful staff. Great location. Comfortable room. Would recommend.
Stayed 3 nights in Feb 2024
Response from Tae - Guest Relations Executive on 21 Mar 2024
Thank you for the amazing review, Catherine! We hope to welcome you back in the near future. :)

8/10 Good

Judith

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from SkyCity Front Office Team on 21 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

HARSH

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 1 night in Mar 2024
Response from Jennifer on 21 Mar 2024
Hi harsh, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended hotel. Rooms, staff, and location were top notch!
Stayed 2 nights in Mar 2024
Response from Jennifer on 19 Mar 2024
Hi Ricardo, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay
Stayed 2 nights in Mar 2024
Response from Jennifer on 17 Mar 2024
Hi Glenn, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

10/10 Excellent

Kyran

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay, no complaints.
Stayed 1 night in Mar 2024
Response from SP on 15 Mar 2024
Hi Kyran, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. If there is any feedback you wish to share, please contact us directly. Kind regards, SkyCity Hotel Duty Manager

10/10 Excellent

Teenica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from staff as always. Enjoyed the live music and meals.
Stayed 1 night in Mar 2024
Response from SP on 14 Mar 2024
Hi Teenica, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. If there is any feedback you wish to share, please contact us directly. Kind regards, SkyCity Hotel Duty Manager

8/10 Good

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SP on 15 Mar 2024
Hi Lynne, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. If there is any feedback you wish to share, please contact us directly. Kind regards, SkyCity Hotel Duty Manager

8/10 Good

Cara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and easy to check in. Parking was expensive
Stayed 2 nights in Mar 2024
Response from SP on 13 Mar 2024
Hi Cara, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards, SkyCity Hotel Duty Manager

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from SP on 14 Mar 2024
Hi Stephanie, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. If there is any feedback you wish to share, please contact us directly. Kind regards, SkyCity Hotel Duty Manager

8/10 Good

Kok Wai Peter, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of the city.
Stayed 2 nights in Mar 2024
Response from Jennifer on 13 Mar 2024
Hi Peter, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

6/10 Okay

Robert

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from SP on 14 Mar 2024
Hi Robert, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. If there is any feedback you wish to share, please contact us directly. Kind regards, SkyCity Hotel Duty Manager

10/10 Excellent

Kirstin

Stayed 2 nights in Mar 2024
Response from Jennifer on 25 Mar 2024
Hi Kirstin, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Feb 2024
Response from Coleen Colita on 3 Mar 2024
Hi Dylan, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,

8/10 Good

Hannah

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Jennifer on 4 Mar 2024
Hi Hannah, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Jennifer on 3 Mar 2024
Hi Michael, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

8/10 Good

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Fortuna buffet had vegan options for breakfast which were great!! Kudos to the chef! Loved the robot serving food @ Andy’s burgers. WiFi could be bit sporadic.
Stayed 3 nights in Feb 2024
Response from Jennifer on 2 Mar 2024
Hi Denise, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,

8/10 Good

Christine

Travelled with group
Internet connectivity-wi fi was bad. Concierge personnel were great. Andy's was good and convenient and gave tower attractions discount. Breakfast buffet was great.
Stayed 3 nights in Feb 2024
Response from Coleen Colita on 7 Mar 2024
Dear Christine, Thank you for taking the time to share your feedback regarding your recent stay with us at SkyCity. We truly appreciate your comments, as it gives us the opportunity to understand where we can do better in the future to ensure we are delivering an exceptional experience to our guests. I do hope we are able to welcome you back to SkyCity in the future and if there is anything else I can assist with, please do not hesitate to get in touch. Warm Regards, Guest Services

10/10 Excellent

William, Cincinnati

Travelled with family
Liked: Amenities, property conditions & facilities
Sky City Hotel was excellent in many ways from checking-in staff to the awesome concierge staff to the large rooms and convenient location. It was a thoroughly enjoyable stay!
Stayed 4 nights in Feb 2024
Response from Coleen Colita on 2 Mar 2024
Dear Honoura,Thank you for taking the time to give us your feedback.I am very pleased that you enjoyed your time with us here at SkyCity Hotel.If you wish to discuss your stay further, please do not hesitate to contact us.We look forward to welcoming you back in the near future.Take care, stay safe.Warm Regards,Guest Services

6/10 Okay

Julie, Orlando

Liked: Cleanliness, property conditions & facilities
Pro: close to bus,shopping, ferry, and rooms good size, clean, eating options there are a million. con: have to watch the charges on bill, and you get a discount if you do sky tower when staying there but only one person knows about it . Staff worked it out on bill charges and other concerns. I had provided review the staff does not tell you where elevators are, options for restaurants, casino, skytower, etc. They did address and left a nice note in my room and fruit.
Stayed 1 night in Mar 2024
Response from Coleen Colita on 3 Mar 2024
Hi Julie, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards, SkyCity Guest Services

6/10 Okay

Keelan

Travelled with partner
Liked: Cleanliness
Property was clean. There was an unexpected $200 security deposit on arrival at the hotel which was not advertised, so our $300 room became $500. This was returned at the end of our stay. Parking on site was handy but the fee should be included in your stay. Overall it was an average stay but I would most likely not stay there again.
Stayed 1 night in Feb 2024
Response from MY on 29 Feb 2024
Dear Keelan, Thank you for taking the time to share your feedback regarding your recent stay with us at SkyCity. We truly appreciate your comments, as it gives us the opportunity to understand where we can do better in the future to ensure we are delivering an exceptional experience to our guests. I do hope we are able to welcome you back to SkyCity in the future and if there is anything else I can assist with, please do not hesitate to get in touch. Warm Regards, Guest Services

10/10 Excellent

Corrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room nice and big airy good view excellent buffet breakfast helpful when we arrived
Stayed 1 night in Feb 2024
Response from David Ngin on 28 Feb 2024
Hi Corrina,We appreciate your feedback.We are glad to hear that you have enjoyed your stay with us.Looking forward to seeing you again soon.Kind Regards,David NginDuty Manager

10/10 Excellent

Janet

Stayed 3 nights in Feb 2024
Response from SkyCity Front Office Team on 21 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

VALERIE, Mahina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff -very helpful and at guests’ disposal, spacious and modern rooms, complete range of services offered
Stayed 2 nights in Feb 2024
Response from SP on 23 Feb 2024
Dear Valerie,Thank you for taking the time to give us your feedback.I am very pleased that you enjoyed your time with us here at SkyCity Hotel.If you wish to discuss your stay further, please do not hesitate to contact us.We look forward to welcoming you back in the near future.Take care, stay safe.Warm Regards,Guest Services

10/10 Excellent

Wijono

Response from SkyCity Front Office Team on 21 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Daniela, Las Vegas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dc
Stayed 2 nights in Feb 2024
Response from Jennifer on 20 Feb 2024
Hi Daniela, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,

10/10 Excellent

Sarah Ramsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our visit to the All Black Experience
Stayed 1 night in Feb 2024
Response from Jennifer on 19 Feb 2024
Hi Sarah, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us and your visit to the All Black Experience, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

10/10 Excellent

poliko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was mine & my partner's first time staying at your establishment & it was fantastic. Loved how everything we needed was under one roof. Looking forward to doing it again in the future.
Stayed 1 night in Feb 2024
Response from Jennifer on 18 Feb 2024
Hi Piliko, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Great facilities
Stayed 2 nights in Feb 2024
Response from MY on 14 Feb 2024
Dear Douglas,Thank you for taking the time to give us your feedback.I am very pleased that you enjoyed your time with us here at SkyCity Hotel.If you wish to discuss your stay further, please do not hesitate to contact us.We look forward to welcoming you back in the near future.Take care, stay safe.Warm Regards,Guest Services

10/10 Excellent

Deidra, Cleveland Heights

Stayed 3 nights in Feb 2024
Response from SkyCity Front Office Team on 21 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from SP on 12 Feb 2024
Dear Deborah,Thank you for taking the time to give us your feedback.I am very pleased that you enjoyed your and stay with us here at SkyCity Hotel. If you wish to discuss your stay further, please do not hesitate to contact us.We look forward to welcoming you back in the near future.Take care, stay safe.Warm Regards, SkyCity Hotel Duty Manager

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was great! Front desk staff seemed annoyed and did not smile.
Stayed 3 nights in Feb 2024
Response from SP on 12 Feb 2024
Dear Steven,Thank you for taking the time to give us your feedback.I am very pleased that you enjoyed your and stay with us here at SkyCity Hotel.And will ensure your feedback regarding of our reception team to improve our service. If you wish to discuss your stay further, please do not hesitate to contact us.We look forward to welcoming you back in the near future.Take care, stay safe.Warm Regards, SkyCity Hotel Duty Manager

10/10 Excellent

Bevan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Coleen on 11 Feb 2024
Hi Bevan, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future.Kind regards,Coleen

8/10 Good

Colin, Vernon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle bus & intercity buses are onsite. Hop On Hop Off bus stop & local bus stops are within 100m. Underground parking $35/day. Many nearby restaurants. Easy walk to Queen St shopping, Quay & Viaduct areas. Spacious, comfortable room.
Stayed 1 night in Feb 2024
Response from SP on 10 Feb 2024
Dear Colin,Thank you for taking the time to give us your feedback.I am very pleased that you enjoyed your and stay with us here at SkyCity Hotel.If you wish to discuss your stay further, please do not hesitate to contact us.We look forward to welcoming you back in the near future.Take care, stay safe.Warm Regards, SkyCity Hotel Duty Manager

10/10 Excellent

Tarun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Coleen Colita on 11 Feb 2024
Hi Tarun, thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards, Coleen

8/10 Good

Sharon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Feb 2024
Response from Verend on 10 Feb 2024
Hi Sharon,Thank you for your rating. We truly appreciate it! We hope to see you again soonWarm Regards,SkyCity Hotel

2/10 Terrible

Alfiero

Stayed 3 nights in Feb 2024
Response from SP on 10 Feb 2024
Hi Alfiero,Thank you for your time to share feedback to us and we are sorry that your stay was not up to the standard. We would like to hear more from you in regards of your stay.If you can contact us directly to share more feedback, would be much appreciated.Kind regards,SkyCity Hotel Duty Manager

8/10 Good

Norman, London

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
While the room upgrade was a great and welcome surprise, coming back to a room that had not been made up at 4.30 pm was certainly disappointing. Otherwise few complaints though I’d advise travellers to be quite sure they are getting the right price from cab drivers around the hotel.
Stayed 3 nights in Feb 2024
Response from SP on 4 Feb 2024
Dear Norman,Thank you for taking the time to give us your feedback. We will share your feedback with relative departments to ensure we improve our service. If you wish to discuss your stay further, please do not hesitate to contact us.We look forward to welcoming you back in the near future.Take care, stay safe.Warm Regards, SkyCity Hotel Duty Manager

10/10 Excellent

Christian Keola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was absolutely amazing we are Polynesian, which, doesn’t matter, but.. We felt right at home, in the middle of sea..!
Stayed 2 nights in Feb 2024
Response from Jennifer on 3 Feb 2024
Hi Christian, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the near future. Kind regards,Jennifer

10/10 Excellent

Roberta

Travelled with family
Liked: Amenities
The Young lady at reception was lovely and friendly. I was pleasantly surprised to receive complimentary wine waiting in the room upon my arrival. Thankyou for making my birthday weekend an enjoyable experience
Stayed 1 night in Jan 2024
Response from SP on 3 Feb 2024
Dear Roberta,Thank you for taking the time to give us your feedback.I am very pleased that you enjoyed your and stay with us here at SkyCity Hotel.If you wish to discuss your stay further, please do not hesitate to contact us.We look forward to welcoming you back in the near future.Take care, stay safe.Warm Regards, SkyCity Hotel Duty Manager

10/10 Excellent

Taina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Coleen Colita on 2 Feb 2024
Hi Taina, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future.Warm regards,Coleen

10/10 Excellent

Victoria M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at SkyCity Auckland back in November 2023. Our flight arrived in the morning, and even though we had a 3pm check the hotel made accomodations for us to check-in on arrival. That was a 10am check-in we got at no extra charge. We used the turn down service as much as possible since we didn't really need much cleaning, and we received a discount on our room service because of it. I can't tell you how much we enjoyed our stay. In the evenings we were within walking distance to many restaurants. The service was excellent. We used the concierge, and all the agents were spectacular. We were able to get in one evening at the Sky bar and our service was amazing and great recommendations on food and drinks. The view from up top was breathless! We got lucky a few times going to our room and saw a few people jumping from the tour ride. Our stay was excellent, I can't say enough about how much we love our stay. Thank you SkyCity Auckland.
Stayed 7 nights in Nov 2023
Response from SP on 31 Jan 2024
Dear Victoria,Thank you for taking the time to give us your feedback.I am very pleased that you enjoyed your and stay with us here at SkyCity Hotel.If you wish to discuss your stay further, please do not hesitate to contact us.We look forward to welcoming you back in the near future.Take care, stay safe.Warm Regards, SkyCity Hotel Duty Manager

8/10 Good

Miranda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access to everywhere you may want to explore in the central city.
Stayed 2 nights in Jan 2024
Response from Verend on 30 Jan 2024
Hi Miranda,Thank you for your feedback. We truly appreciate it! We hope to see you again soon.Warm Regards,SkyCity Hotel

8/10 Good

Monalisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff esp. Luka at concierge. The concierge staff are amazing and very attentive. They are prompt and look out for you. The girls at reception are ok though the one who checked me in was great. Thank you.
Stayed 2 nights in Jan 2024
Response from Verend on 29 Jan 2024
Hi Monalisa,Thank you for your feedback! We truly appreciate it. We hope to see you again soon.Warm Regards,SkyCity Hotel Team

10/10 Excellent

Bernard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel , excellent location. Very friendly and helpful staff.
Stayed 2 nights in Jan 2024
Response from SP on 29 Jan 2024
Dear Bernard,Thank you for taking the time to give us your feedback.I am very pleased that you enjoyed your and stay with us here at SkyCity Hotel.If you wish to discuss your stay further, please do not hesitate to contact us.We look forward to welcoming you back in the near future.Take care, stay safe.Warm Regards, SkyCity Hotel Duty Manager

6/10 Okay

Cindy

Liked: Staff & service
Not even a bottle of water for purchase in the room check in late had to boil the water 2 types of Tea bags to choice that’s it very limited for a 4 ⭐️ star hotel ??? The in room dining services was excellent very quick lovely service. The rooms very dark lighting can improve .
Stayed 1 night in Jan 2024
Response from SP on 29 Jan 2024
Hi Cindy, Thank you for taking the time to send us your valuable feedback. We appreciate your feedback and will share with our team to improve. We hope to see you again in the future. Kind regards, SkyCity Hotel Duty Manager

10/10 Excellent

Donnell

Stayed 1 night in Jan 2024
Response from Dewa on 20 Mar 2024
Hi Donnell, thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards, Dewa