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Reviews of Sandspit Lodge

3 out of 5
Sandspit Lodge
1234 Sandspit Road, RD2, Sandspit

Reviews

7.4

Good

Rating 10 - Excellent. 3 out of 11 reviews" "
Rating 8 - Good. 5 out of 11 reviews" "
Rating 6 - Okay. 1 out of 11 reviews" "
Rating 4 - Poor. 1 out of 11 reviews" "
Rating 2 - Terrible. 1 out of 11 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden treasures
Great little get away , secluded but not too far from all amenities. Lovely service as well.
Stayed 1 night in Jan 2021
Response from Tricia on 4 Mar 2021
Wonderful to receive such a lovely review. We are so happy that you enjoyed your stay at our little piece of Paradise! Best regards, Tricia and John, and Tinkerbell

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The bathroom and toilet for our room are downstairs which is not very convenient especially at night time, you have go downstairs for it. I don’t feel people reception us there welcome us at all,no smile at all during the whole time of our stay, we are late for the breakfast because we have a 2 years old, the guy seems to not happy about it. When we left, we tell him that we are going, he just said ok, then go back to his work. It’s the first time we stay at bed and breakfast and we are not planning to do it again, the lodge says itself its a luxury stay, but be able to say that not only the facilities but also needs to have a great service to be able to call itself luxury. I also hope this have nothing to do with races, we are Asian. But seems like the service is quite different with the British people who stay at the same time with us.
Stayed 1 night in Jan 2021
Response from Tricia on 5 Feb 2021
Firstly, I am sorry you were unhappy with your facilities. However you did book the Mezzanine room with SEPARATE BATHROOM. As I was in hospital at the time you checked in, I never got to meet you, but I did meet your husband when he came to the kitchen to wash your dinner dishes. He did not express any problems at the time. At no time during your stay did I even get to meet you. Why was that??? Secondly, there were no British guests here while you were here! They were all Kiwis! We are certainly not racist, and we have had many Asian guests over the 16 years of being in this business. None have been as scathing as you in their reviews.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners SMOKE in the house and outside the house absolutely STINKS of cigarette smoke, not suitable for non smokers and certainly not kids. We had 3 kids and were appalled. Our clothes stunk. Pleased to leave in the morning. Glad we only booked 1 night. If WOT IF advertises this property they should make clear that the owners SMOKE inside.
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet B&B in Sandspit but wouldnt necessary call it "luxury".
Stayed 1 night in Jan 2021
Response from Tricia on 4 Mar 2021
We're sorry to hear you would not consider our facilities luxurious. We certainly believe they are. Better luck next time. Regards, Tricia

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible views, great location, brilliant sized room with comfortable beds and good breakfast selection. We loved and appreciated the noon check out. Unfortunately, none of us slept at all, as we were absolutely attacked by mozzies all night. I'm guessing it was because we arrived back to our room too late to close all the windows and doors before dusk. Perhaps make sure to do that!!
Stayed 1 night in Jan 2021
Response from Tricia on 8 Jan 2021
Pity we weren't advised of your problem on night one; however, I'm sure you were a lot more comfortable the 2nd night with flares and zapper in operation. We have a problem at this time of year with the mozzies due to the mangroves nearby, and it is always adviseable to shut windows before venturing out for dinner. We look forward to being able to welcome you again. Best regards and thank you for your review. Tricia and John

8/10 Good

Verified traveller

Stayed 1 night in Oct 2020

8/10 Good

Anonymous, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice place — only not my type of accommodation (not used to being in a suite inside a B&B house where you could see other guests that often) . Great view from the deck, the room is tidy and clean. Tricia was friendly.
Stayed 1 night in Jul 2020
Response from Tricia on 7 Aug 2020
Thank you so much for taking the time to comment. We are advertised as a Bed and Breakfast, and they are normally in somebody's house. Hope we see you again and hope you enjoyed your breakfast. Best regards, Tricia

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome spa with a view. Lovely location and nice house. Thank you!
Stayed 1 night in Jul 2020
Response from Tricia on 7 Aug 2020
Thank you for your kind comments. Yes, the spa and its views are great, Best wishes, Tricia

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
Stayed 3 nights in May 2020
Response from Tricia on 4 Jun 2020
Thank you Doug and Vicki - it was a pleasure to have you with us, especially for three days!!!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly hosts and comfortable room Delicious continental breakfast. Every amenity
Stayed 1 night in May 2020
Response from Tricia on 1 Jun 2020
It was a pleasure to meet you, Liam and the lovely Judith. Especially to meet others in the same business. Best regards and good luck with your Waiheke bookings! Tricia and John