Standard Apartment, 2 Bedrooms, City View | View from room
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Reviews of Quest On Nelson

3.5 out of 5
Quest On Nelson
90-92 Nelson Street, North Island, Auckland

Reviews

7.6

Good

Rating 10 - Excellent. 115 out of 454 reviews" "
Rating 8 - Good. 181 out of 454 reviews" "
Rating 6 - Okay. 100 out of 454 reviews" "
Rating 4 - Poor. 42 out of 454 reviews" "
Rating 2 - Terrible. 16 out of 454 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Amanda

Liked: Cleanliness, room comfort
The Apollo on Nelson
The Apollo is extremely well positioned ,we had views of the harbour bridge from the balcony and the Sky Tower from the bedroom. Fantastic! The apartment itself was well laid out and immaculate, very spacious. Check in was efficient and the staff were very pleasant and helpful ,especially when we checked out and required a taxi. Would highly recommend this hotel /serviced apartments to anyone staying in Auckland.
Stayed 2 nights in Mar 2020
Response from vg on 17 Mar 2020
Dear Amanda, Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020
Response from vg on 17 Mar 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Hannah

Liked: Room comfort
Disliked: Cleanliness
Disappointed not like pictures
Bed was comfortable. Shower had geout mould that was able to be removed easily. There were cracks in the lining of bath edges and the cupboards in bathroom and kitchen had residue from goodness knows what but it came off easy with a tissue. Plenty of extras but i wouldnt stay again
Stayed 1 night in Feb 2020
Response from vg on 17 Mar 2020
Dear Hannah, Thanks for staying with us. We appreciate your feedback and this has been looked into and got it resolved.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely, tidy and clean. My only real complaint would be that only a small amount of milk was supplied in the fridge, 6x15ml pottles, i could barely make 2 coffees. Other than that it was great!
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Steve, Palmerston North

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities
It is not a 24 hour desk and so when you come in on an early flight there is nonwhere to stash your bags until checknin. That said. Agmed, the manager was incredibly flexible and once the desk openes got us right into our room. So the issue is small and a nicety. The apartment has a fantastic view and central to everything. If parking is required it is fair and located underground. Fantastic spot.
Stayed 2 nights in Jan 2020
Response from Aman on 17 Jan 2020
Dear Guest, Thank you for staying with us. We welcome your feedback and hope to serve you again in the near future.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Ok stay, but great friendly service
Check in was awful, no one was there as it was past business hours. The intercom to check in went in and out and was difficult to understand the agent in the other end. There is no parking, making check in even more difficult, not even a single temporary spot. You are literally at the mercy of the road and other drivers. After checking in, we received a key with a key card, where we were able to finally drive into a small parking garage (though we did not park overnight). The hotel had issues with the room we booked, so they ended up giving us a different room which was not as expected. However, the agent on call was extremely nice and provided accommodations to make up for the loss. The view is pretty good from the hotel (you can see the skytower from the balcony). And it's a quick (kind of lengthy) walk from the viaduct.
Stayed 1 night in Dec 2019
Response from Aman on 17 Jan 2020
Dear Guest, Thank you for staying with us. We welcome your feedback and hope to welcome you back in near future.

8/10 Good

Fitri, Brisbane

Travelled with family
Liked: Cleanliness, amenities
Good, near the city centre. Overlooking the harbour (farther than the picture shows).
Stayed 2 nights in Dec 2019
Response from Aman on 17 Jan 2020
Dear Guest, Thank you for staying with us. We welcome your feedback and will take necessary steps to avoid in future

2/10 Terrible

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

Jodie

Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old and a bit run down , single glazing - quite noisy from traffic
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Hotel Management on 17 Jan 2020
Dear Guest, Thank you for your feedback and we hope to serve you in the near future. Have a great day.

8/10 Good

michael a

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really Cozy perfect size close to restaurants lovely customer service not enough bedding was a little bit cold but all in all had a lovely stay
Stayed 1 night in Sep 2019
Response from vg on 3 Oct 2019
Dear Guest, Thank you for your feedback and we hope to serve you in the near future. Have a great day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Sep 2019
Response from vg on 10 Sept 2019
Dear Guest, We appreciate your feedback and trust to serve you in the near future.

8/10 Good

V

Liked: Cleanliness, property conditions & facilities, room comfort
Good basecamp for exploring Auckland
A very convenient centtrally located base for exploring Auckland, a couple of blocks from the Sky Tower and a 15-minute walk to the quays. In what has become a very expensive country, a serviced apartment is a well-priced practical alternativei to over-priced full-service hotels. Our apartment at the Apollo was spacious, clean and very comfortable. The only negatives were (1) bed is double (4'6") not queen size (5') and (2) WiFi quality was variable - they have a number of networks and I often lost a connection and had to try one of their other lines. This needs upgrading. All else was very satisfactory. Reception staff helpful when asking for advice.
Stayed 4 nights in Aug 2019
Response from Aman on 5 Sept 2019
Dear Guest, Thank you for staying with us. We welcome your feedback and will take necessary steps to avoid in future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is perfect but there is too noise about the windows
Stayed 5 nights in Aug 2019
Response from vg on 1 Sept 2019
Dear Guest, Thank you for taking time to provide the review and giving 5 out of 5. Have a great week ahead.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The situation is the apartment is perfect but to noisy.
Stayed 1 night in Aug 2019
Response from vg on 1 Sept 2019
Dear Anonymous, We appreciate your feedback and will take necessary steps to avoid in future.

8/10 Good

Suchin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from vg on 16 Jul 2019
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2019
Response from vg on 9 Jul 2019
Dear Guest, Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It had a kitchen... serviced daily.... close to amenities Didnt like the fact I was charged $30 a day for parking.
Stayed 2 nights in May 2019
Response from Aman on 25 Jun 2019
Hi There, Thanks for your feed back and appreciate the rating. The parking in the city is expensive and is also optional but ours is secure and covered.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice place to stay although very noisy because of the traffic and construction but only double glazing would sort that out.
Stayed 1 night in May 2019
Response from vg on 9 Jul 2019
Dear Guest, Thank you for staying with us. We welcome your feedback!

6/10 Okay

Verified traveller

Disliked: Staff & service
Didn’t expect an extra fee of $30.00 a day for car parking. Be upfront and let the customer about all fees when booking. No plugs for bathroom or kitchen sinks.
Stayed 3 nights in Apr 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Amenities
One of our staff stayed and was disappointed to find that there was no air conditioning in the room?
Stayed 2 nights in Mar 2019
Response from Aman on 8 May 2019
Thanks for staying with us. We are in process of seeking the approval for the installation of air-con's in the building. We appreciate your feedback!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money and close to CBD. We were happy but the traffic on Nelson Street was a bit noisy throughout the night. Good bed made a difference though. Good shower and bathroom. We were happy there.
Stayed 1 night in Mar 2019
Response from vg on 26 Mar 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Dean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was generally good value but didn’t have air con and was very noisy in the morning from the traffic.
Stayed 1 night in Mar 2019
Response from vg on 26 Mar 2019
Thanks for staying with us. We are in process of seeking the approval for the installation of air-con's in the building. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room of certain era but well kept. Comfy bed. Lots of windows and great views of the bridge.
Stayed 1 night in Mar 2019
Response from vg on 26 Mar 2019
Thanks for staying with us. We appreciate your feedback! We hope to welcome you in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2019
Response from Aman on 8 May 2019
Thanks for staying with us. We appreciate your feedback! We hope to see you again here.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Not in great condition, and they had not catered to there being 3 Adults as booked. Definitely overpriced considering.
Stayed 1 night in Feb 2019
Response from vg on 26 Mar 2019
Thanks for staying with us. We appreciate your feedback! We will endeavor try to show you the true hospitality and the service if given a chance.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception/Manager easy to deal with. Continental breakfast in room.
Stayed 3 nights in Feb 2019
Response from Aman on 8 May 2019
Dear Guest, Thank you for taking out time to submit your feedback, we are pleased to hear you enjoyed our hospitality and look forward to welcoming you back again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man we dealt with at reception was incredibly helpful to us when we missed our ferry & couldn't pick our bags up in time. So grateful that he was so accomodating & helped us out.
Stayed 1 night in Feb 2019
Response from Aman on 5 Mar 2019
Dear Guest, Thank you for taking out time to submit your feedback, we are pleased to hear you enjoyed our hospitality and look forward to welcoming you back again in the near future.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

pascal

Liked: Cleanliness, staff & service
hi, good but very noisy on the night , the oven does not work and too much ants on the table thanks
Stayed 7 nights in Jan 2019
Response from vg on 26 Mar 2019
Thanks for staying with us. We appreciate your feedback and has been looked into right away. Once again, we apologize for the inconvenience this may caused during the stay. These ovens are equipped with child lock for safety reasons.

10/10 Excellent

Verified traveller

Stayed 7 nights in Jan 2019
Response from VG on 10 Jan 2019
Dear Anonymous, Thank you for staying with us. We appreciate you giving us five star feedback! Thank you

8/10 Good

Stanton

Travelled with family
Liked: Cleanliness, staff & service, amenities
he room was very spacious and comfortable. It did not have air conditioning, although opening the windows and using fan was fine. Only problem was that it must have been rubbish pickup day and we were awoke on 2nd floor with sound of crashing bottles and other city noise very early in the morning., The in room washer and dryer were a bonus and very helpful. It got really hot when washer was on. The walk to the main drain was pretty long.
Stayed 1 night in Dec 2018
Response from Aman on 8 May 2019
Dear Guest, Thank you for taking out time to submit your feedback, we are pleased to hear you enjoyed our hospitality and look forward to welcoming you back again in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to city centre.Ease of access for pick ups.Comfortable and private.
Stayed 3 nights in Dec 2018
Response from Q M on 2 Jan 2019
Dear, Thank you for sharing your recent experience at Apollo Auckland. We were delighted to read that you thoroughly enjoyed your stay especially in regards to our convenient central location and friendly efficient service. Positive feedback from our guests truly serves as an inspiration to my team. Thank you again for your positive feedback and my team and I look forward to welcoming you back to the Apollo Auckland. Yours Sincerely Qinish Manager Apollo Auckland

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was easy to find. The manager was very welcoming.
Stayed 1 night in Dec 2018
Response from Mee on 20 Dec 2018
Thank you for your Kind words, see you soon in the future.

2/10 Terrible

Verified traveller

Stayed 3 nights in Nov 2018

8/10 Good

Rae, Auckland

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice apartments, very hard to get to off the highway. No parking unless you pay $30 the price for the room was a bit steep considering it’s location, and difficulties getting in. Could get cheaper in easy to get area. Beautiful rooms, very clean.
Stayed 1 night in Nov 2018
Response from Mee on 14 Nov 2018
Hi Rae, Thank you for taking out time to submit your feed back, we are pleased to hear you liked the apartment but the parking in the city is expensive and look forward to welcoming you back again in the near future Regards

10/10 Excellent

Kohajap, Kuching Malaysia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a large room, convenient, amenities are available, in the city area, quiet place( night)
Stayed 4 nights in Nov 2018
Response from Mee on 14 Nov 2018
Dear Kohajap Thank you for taking out time to submit your feedback, we are pleased to hear you enjoyed our hospitality and look forward to welcoming you back again in the near future Regards

8/10 Good

James

Liked: Cleanliness, property conditions & facilities, room comfort
Good value.
Well situated for CBD activities. Good value for cost. More Sky TV chanels than other AKL hotels of similar cost offer. Downside is that reception, relative to other hotels,, closes early and opens late.
Stayed 1 night in Sep 2018
Response from Mee on 14 Nov 2018
Dear James Thank you for taking out time to submit your feedback, we are pleased to hear you enjoyed our hospitality.The reception has limited timings but the Duty manager is on site for our guests. Look forward to welcoming you back again in the near future Regards

4/10 Poor

Auckland, New Zealand

Liked: Cleanliness, property conditions & facilities, room comfort
All good. Except for the additional credit card fees charged by the hotel. On Wotif it states no additional fees, but the hotel charges you an extra fees and claims they are Wotif surcharges. This is totally mis-leading and needs to be fixed immediately.
Stayed 2 nights in Sep 2018
Response from Qunish on 30 Sept 2018
Dear Guest, Thank you for the recent stay and for reviewing us on wotif, furthermore our hotel charges the credit card surcharge like any other place. However paying by efpos and cash attracts no other fee. Regards Hotel Manager

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
We want accomodation where we can straight off motorway and park up for weekend. Quick walk to queen street and spark arena
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
What a view
The location was excellent and the design of the room was perfect for our stay. The condition of some furniture within the space was not ideal and the lack of cooking utensils made it pointless to book accommodation with a kitchen. The view from the hotel room however was impressive which made it worth spending extra to stay more central in the city.
Stayed 4 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

8/10 Good

Louise, Auckland

Liked: Cleanliness, staff & service, room comfort
Great central city location. Easy walking distances
Stayed 1 night in Aug 2018
Response from Meena on 30 Aug 2018
Thanks Louise, see you again in the future

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Good value for a quick stay
Spacious & good value but cleanliness of kitchen area not good. Grease still on stove top. Very friendly front desk manager.
Stayed 1 night in Jul 2018
Response from gv on 24 Jul 2018
Thank you for staying with us. We appreciate your feedback and this will be taken up with the staff concerned as this is not the standards at the Apollo Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious apartment with laundry and kitchen.Good value for money. Freindly front office staff.
Stayed 3 nights in Jun 2018
Response from vg on 14 Sept 2018
Thanks for staying with us. We appreciate your feedback and welcome you back in the near future.