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Pelicanstay at Auckland Viaduct Harbour

4.0 star property
Upscale Auckland apartment in Auckland Central Business District with 24-hour front desk
your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Pelicanstay at Auckland Viaduct Harbour

Marina
Front of property
2 bedrooms, desk, iron/ironing board, free WiFi
View from room
Lobby
Reviews
6.8

Popular amenities

  • Free WiFiFree WiFiFree WiFi
  • Parking availableParking availableParking available
  • KitchenKitchenKitchen
  • Air conditioningAir conditioningAir conditioning
  • WasherWasherWasher
  • DryerDryerDryer

Explore the area

Map
99 Customs Street West, Auckland, 1010
  • Popular LocationAuckland Ferry Terminal6 min walk
  • Popular LocationSky Tower9 min walk
  • Popular LocationSkyCity Casino9 min walk
  • AirportAuckland (AKL-Auckland Intl.)28 min drive
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Room options

View all photos for 1 Bedroom Apartment - 85 Customs Street West

In-room dining

1 Bedroom Apartment - 85 Customs Street West

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Washer/dryer
  • 82 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for 2 Bedroom Apartment - 99 Customs Street West

Flat-screen TV

2 Bedroom Apartment - 99 Customs Street West

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Washer/dryer
  • 100 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 2 Single Beds and 1 Single Futon

About the area

Auckland

Located in Auckland, Pelicanstay at Auckland Viaduct Harbour is in the business district. Princes Wharf and Queen Street Shopping District are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Auckland Zoo and Rainbow's End. Looking to enjoy an event or a game? See what's going on at Spark Arena or Eden Park.
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What's nearby

  • Princes Wharf - 4 min walk
  • Queen Street Shopping District - 5 min walk
  • Auckland Ferry Terminal - 6 min walk
  • Sky Tower - 9 min walk
  • SkyCity Casino - 9 min walk

Getting around

  • Auckland Britomart Station - 7 min walk
  • Halsey Street Tram Stop - 9 min walk
  • Auckland Intl. Airport (AKL) - 29 min drive

Restaurants

  • Dr Rudi's Rooftop Brewing - 2 min walk
  • Monsoon Poon - 1 min walk
  • Andrew Andrew - 4 min walk
  • Ronnie's Cafe & Bakery - 4 min walk
  • Mo's Bar - 4 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Pelicanstay at Auckland Viaduct Harbour

Upscale Auckland apartment in Auckland Central Business District with 24-hour front desk
Self parking, a 24-hour front desk and free WiFi in public areas are available at this apartment building. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. For a bit of entertainment, a flat-screen TV comes with cable channels, and guests can also appreciate conveniences, such as a washer/dryer and a dining area. Housekeeping is not available.
Pelicanstay at Auckland Viaduct Harbour offers 5 air-conditioned accommodations with washers/dryers and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels.

Languages

English

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (NZD 25.00 per day)

Kitchen

  • Fridge (full size)
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Cookware/dishes/utensils
  • Electric kettle
  • Coffee/tea maker

Bathroom

  • 1 bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Living spaces

  • Living room
  • Dining room
  • Sitting area

Entertainment

  • Flat-screen TV with cable service

Laundry

  • Washer/dryer

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Lift
  • Designated smoking areas

Services and conveniences

  • Iron/ironing board
  • 24-hour front desk
  • No housekeeping

Location highlights

  • In the business district

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 5 rooms

Policies

Check-in

Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cleaning fee: NZD 105 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: NZD 25.00 per day
  • Late check-in fee: NZD 25 for check-in between 9 PM and midnight
  • Credit card charges are subject to a surcharge of 3.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

Property is also known as

Furnished Suites Auckland Waterfront Apartment
Furnished Suites Waterfront Apartment
Furnished Suites Auckland Waterfront
Furnished Suites Auckland Waterfront Apartment
Furnished Suites Auckland Waterfront
Furnished Suites Waterfront
Apartment Furnished Suites in Auckland Waterfront Auckland
Auckland Furnished Suites in Auckland Waterfront Apartment
Apartment Furnished Suites in Auckland Waterfront
Furnished Suites in Auckland Waterfront Auckland
Furnished Suites Waterfront Apartment
Pelicanstay at Auckland Viaduct Harbour Auckland
Pelicanstay at Auckland Viaduct Harbour Apartment
Pelicanstay at Auckland Viaduct Harbour Apartment Auckland

Frequently asked questions

Is Pelicanstay at Auckland Viaduct Harbour pet-friendly?

No, pets are not allowed at this property.

Pelicanstay at Auckland Viaduct Harbour Reviews

Reviews

6.8
Rating 10 - Excellent. 4 out of 10 reviews" "
Rating 8 - Good. 1 out of 10 reviews" "
Rating 6 - Okay. 2 out of 10 reviews" "
Rating 4 - Poor. 1 out of 10 reviews" "
Rating 2 - Terrible. 2 out of 10 reviews" "

7.6/10

Cleanliness

6.0/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Kerryn

Disliked: Staff & service, property conditions & facilities, room comfort
Warning. You are booking wth Pelican Stays.
Dreadful. Two days before arrived received an email wanting me to go onto an app for “verification” and enter my photo, photo of my passport, personal and credit card details. To get a ( single) key to the apartment I had to first go to an unrelated building Heritage Tours to meet a woman with no ID who did not introduce herself. She gave me a long document to sign but said just sign it. she also gave me a blank credit card page and said sign and date it “I’ll fill in the rest later”. I wrote across it no more charges and got her to sign it. She took a photo of me and of my passport ( I thought she was just looking at it- should have got her to delete it from her phone). we then had to make our way to the property. We opened the door onto the balcony and the lock fell off- it had just been sitting there- clearly not worked for ages. We had no security. the apartment 1Q was at the level of the umbrellas of restaurants below. There were nightclubs with DEAFENING sound that went until 4.00am. This stay has been a nightmare and there is still some woman out there with my passport on her mobile phone. The property should be removed from the hotel website. Book at your own peril!!!!!!
Stayed 3 nights in May 2019

8/10 Good

Kylie

Liked: Cleanliness, staff & service, room comfort
View was superb
Great location was close to all the places I wanted to see. A few broken chairs and outside chairs were very tied plus no tea or coffee provided - however the view made up for the issues.
Stayed 3 nights in Jan 2019

10/10 Excellent

Lyn, Ashburton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the location the apartment was fantastic the only issue we had was the fold out bed was broken so we just used the mattress by itself on pillows wonderful setting I have recommended the apartment to 3 other friends
Stayed 3 nights in Sep 2018

10/10 Excellent

Sandy, South Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location and beautiful apartment.
The views over the marina and harbour were fantastic. The apartment had everything you needed and was excellent. It had more to offer than what was in the description. Daisy was amazing and very helpful. We thoroughly enjoyed our stay and will definitely book this again. Thank you.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and close to everything.
Over all excellent experience, making a wonderful holiday.
Stayed 4 nights in Jul 2018

6/10 Okay

Asantha, Welington, New Zealand

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Modern and great location
While the accomodation and facilities were what we expected, I am very disappointed with how the booking was handled. There was a $250 deposit that was to be paid at check in. This was charged on the same day as the booking. I only noticed it when I saw my credit card had been charged for the deposit along with the fee for the accomodation. When I called, I was informed that this was the deposit that would be refunded when we checked out. We checked out on the 19th of April and at this morning the deposit has not been returned despite being informed by the company that the refund had been approved and was being processed. I am used to a hold being placed to cover a deposit on my credit card but this is the first time I was actually charged for it at the time of booking.
Stayed 2 nights in Apr 2018

6/10 Okay

D-Dog, australia

Disliked: Staff & service, property conditions & facilities
Auckland Vuaduct - Not a Hotel
Ok firstly, this is not a Hotel. It seemed to be privately owned. I was contacted by someone by email a couple of days before outlining the details of the Unit including cleaning, parking, wifi & key arrangements. It gave both a NZ number to ring along with what seemed like a US number to text along with an email address that didn’t seem to relate to anything Auckland. On the way to the departure airport I received a text asking when I would arrive and on arriva three calls from a number in the Netherlands. I answered the fourth of these and someone hard to understand wanted to know what time I was arriving. After waiting outside for about 15 minutes a random person arrived with keys and showed us to our room. The photos online were quite misleading both in terms of the size of kitchen and lounge as well as the view of the Marina/Harbour space. The Unit was comfortable if a little dated with damage to the carpet and lighting. Despite the cloak & dagger strange check in process which had us quite concerned the overal location near the Viaduct shops and restaurants was good. For $2050NZD 5 nights was expensive for the experience.
Stayed 5 nights in Dec 2017

2/10 Terrible

Traveller, New Zealand

Disliked: Staff & service, property conditions & facilities
Beware, these guys are dodgy!
Listed room rate was $149 (NZD) for the night. In fine print, there's an additional charge $100 for cleaning, but of course you don't read that. Why not list the room rate as $249?? A company called 'Pelican Stay' charged my card $499 two days before the stay. BTW, there's no mention of 'Pelican Stay' on Expedia. Standard procedure for hotels is to take a hold on your card, but only charge the full amount after your stay. These guys charge your card the full amount plus a 'deposit'. On the day of check-in, I was contacted by a woman (the call was from overseas I think) telling me I needed to meet a guy outside the property by 2.45pm, because their guy is leaving the area by 3pm. So I left my client meetings to meet him. He was fine, although I asked about the $499 they took from my card and when I'd get a refund etc, and he said he had no idea and that I should contact them. I called them but there was no answer. The room bore no resemblance to the pics on Expedia. Different room entirely. In saying that, the room was fine. After the stay, I received no emails, no communication whatsoever from these people about the refund of the 'deposit' they took. After waiting for almost a week, I sent them an email and called them. Finally got an email saying they would pass it on to their finance team. Two days later, I got an email saying the refund had been processed, but it would take 3 to 5 working days to show up in my account. Waiting patiently for the cash to show up...

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
very expensive for what you get.
There was no milk/tea/coffee left which was strange. The bed was hard and the cleaning fee extravagant. The reception person dropped the key off to me which was great but I didnt feel this was value for money. Also room was above a resturant so i got food smells and smoke all night through the apartment and it was noisy.No TV in the bedroom.