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Reviews of Parakai Springs Lodge

4 out of 5
Parakai Springs Lodge
153 Parkhurst Rd, Helensville

Reviews

8.4

Very good

Rating 10 - Excellent. 73 out of 151 reviews" "
Rating 8 - Good. 50 out of 151 reviews" "
Rating 6 - Okay. 18 out of 151 reviews" "
Rating 4 - Poor. 4 out of 151 reviews" "
Rating 2 - Terrible. 6 out of 151 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, amenities
Beautiful established gardens leading in to front main entrance. Welcoming and friendly reception, thank you Maureen & Bronwyn. We were in unit 6 was clean and tidy with fresh linen sheets towels. Couple of things: When you open the front door straight ahead on wall you see black marks. Have stayed many times here but there were no outside table & chairs to sit on while enjoying outside view having a spa. Pool area stunning garden pots with beautiful tropical plants shrubs & flowers. Very inviting and lovely. There are broken and loose tiles at the top deep end of pool that need immediate repair for the safety of our children and elderly. While my children were swimming for hours until dark we also noticed for safety of others wouldn’t be bad idea to put more lighting opposite laundry room to the left the step and ramp need to be made visible at night also walking up the ramp and around the whole perimeter of the pool make it brighter and easier to see. Last but not least the whole outside exterior needs a good clean water blasted from top to bottom the entire property fences decks annual spring clean thanks. We thoroughly enjoyed our stay at Parakai Lodge hope you don’t mind our feedback look forward to our next visit thank you.
Stayed 1 night in Apr 2024
Response from Maureen on 22 Apr 2024
Hi AngelaThankyou!WE appreciate your feedback

6/10 Okay

Verified traveller

Liked: Cleanliness
Ideal location for thermal pools
The ladies there were super helpful when we only had one glass and the toaster was broken, but the air con didn’t work and the cooker hob was broken so that it would be dangerous to use two of the rings. We couldn’t use the guest laundry so had to use a laundromat nearby and the swimming pool was being treated and out of action during our stay. Good location - walking distance to thermal pools. Would recommend Palm Springs as Parakai Springs needs attention.
Stayed 2 nights in Feb 2024

2/10 Terrible

Shantarn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

William

Business traveller
Liked: Cleanliness, room comfort
Hot Tub Time Machine
Great private hot tub with geothermal spring water. Comfy bed that you will want to take home
Stayed 1 night in Dec 2023

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness
We hadn't been to the area before and had a very enjoyable stay. The room was spacious and clean. The grounds are lovely, and the hot pool was a bonus. The rooms and the room servicing could use some attention to detail but when we asked for supplies, the staff were really helpful and friendly. Would stay there again.
Stayed 2 nights in Nov 2023

2/10 Terrible

Paige

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
One of the worst places i’ve ever stayed. The room had holes in the walls, bugs everywhere and was very dirty. The ‘premium hot tub’ was empty and dirty. We requested late check in and were told the wrong room number, having to chase staff down at 9:30pm because the man who answered the reception phone had not communicated to the staff on site. Additionally no one was at reception for check out. We requested a seperate bed and when we got there it was just one bed. Every single part of this stay was disappointing and I would not recommend any one stay here unless you want unacceptable service, a dirty room and no communication. Unbelievable.
Stayed 1 night in Nov 2023

10/10 Excellent

Cole

Liked: Cleanliness, amenities, property conditions & facilities
The pool and hot tub were great
Stayed 1 night in Nov 2023

6/10 Okay

Jandy

Stayed 1 night in Sep 2023
Response from Maureen on 24 Sept 2023
Thankyou JandyWe appreciate your feedback

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was very quiet, i enjoyed that most. Very clean, .. only thing our room was missing was a tea towel
Stayed 1 night in May 2023
Response from Maureen on 22 May 2023
Thankyou Amanda!We appreciate your feedback

2/10 Terrible

scott

Disliked: Cleanliness, amenities, property conditions & facilities
I arrived at parakai springs the lady at counter had taken the full 280.00 dollers out of my accountas i was only supposed to be charge177.00 from you guys ,when questioned about it she said we had to sort it with exspedia and would not give her bosses number or would not make contact with exspedia,she then payed the 280.00 back in cash, we did not stay we were very angry as it was my partners 50th birthday,she had taken money 280.00 dollers out of my account with out my approval. As i said she then gave it back in cash i not happy
Stayed 1 night in May 2023

2/10 Terrible

Renee

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Inoke

Stayed 1 night in Nov 2022
Response from Maureen on 27 Nov 2022
Thankyou!we appreciate your feedback

10/10 Excellent

Raymond

Stayed 1 night in Nov 2022

8/10 Good

ANN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was have nice just need to be aired out a bit
Stayed 1 night in Sep 2022
Response from Maureen on 1 Oct 2022
Thankyou!We appreciate your feedback

8/10 Good

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was we expected it clean the bed was comfortable and the Lady at the front desk was very pleasant.
Stayed 1 night in Aug 2022
Response from Maureen on 4 Sept 2022
Thankyou JohnWe appreciate your feedback

8/10 Good

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The spa was an absolute winner. Kithchen and equipment... stove, fridge and cutlery.... dismal. Would go again for the sia... I'd take my own utensils.
Stayed 3 nights in Aug 2022

10/10 Excellent

Nicolette

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I love the private pools outside room
Stayed 1 night in Aug 2022
Response from Maureen on 7 Aug 2022
Thankyou! We appreciate your feedback

8/10 Good

louie

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022
Response from Maureen on 3 Aug 2022
Thankyou We appreciate your feedback

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room, the natural private pool The noise from the room above was a downer. Finding it in the falling light not clearly marked not so easy.
Stayed 1 night in Jul 2022

6/10 Okay

Karen

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This property needs work it’s a bit tired. The I internet is not good.
Stayed 3 nights in Jul 2022

8/10 Good

Manami

Stayed 1 night in Jun 2022

2/10 Terrible

Richard

Travelled with partner
This property looks great, unfortunately when we arrived there was no one in the office, no one available on phone. Hung around for a bit trying to sort it out. Finally got a call later but it was getting late so we had to find somewhere else. They agreed to refund booking. Still no refund. Wotif impossible to get a hold of on chat or phone. Heard nothing. A total lack of care on both parts.
Stayed 1 night in May 2022

8/10 Good

Josephine

Business traveller
Liked: Cleanliness
Parakai retreat
Room clean, selection of good bath towels. AMAZING private spa bath - very relaxing. Fairly quiet considering property was full for a long weekend. Bed just a bit too soft for me. Property hard to find - the signage is flush against the building and blocked from view by large Palm Fronds. Recommend change the sign so that it can be easily read by someone in a car driving to the property.
Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice room, but no private spa
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Handy place to stay while working out that way. Super comfortable bed. Needed a warmer duvet though as it got fairly cold. A tad expensive for what it was but it was a nice quiet stay. Thank you
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
I love everything about it.nothing bad to say about the place except my partner and I had to share a knife as there was only one.cutlery and crookery need to be updated
Stayed 1 night in Jun 2021
Response from Maureen on 16 Jun 2021
Thankyou We appreciate your feedback

8/10 Good

Verified traveller

Stayed 1 night in Jun 2021
Response from Maureen on 9 Jul 2021
Thankyou we appreciate your feedback

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Wont try again. Thanks
Room was not ready, waited for 15 mins. No extra towels. Smell of cleaning cloth odor in the room. Spa water not hot neither it was clean. At the time of checkout waited for reception from 8 am to 8:20am but no one assisted. Does not worth what they charged seemed too high for what they offered.
Stayed 1 night in Jan 2021

10/10 Excellent

Janice, Nz

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Always refreshing staying here. Had an absolutely amazing sleep, with great air con & amenities. The staff are great & very helpful.
Stayed 3 nights in Jan 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Facility was nice but trying to contact someone at reception was very difficult
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The hot pools were great, but for the price, the room had very basic amenities. The room had no coffee mugs and when we went to reception around 6pm, there was no one around. We stayed in a downstairs room and the noise from upstairs was terrible when people are walking around or have their spa bath on, especially at 4 am.
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, modern and spacious rooms. Nice large mineral pool. A short drive to eat houses.
Stayed 1 night in Mar 2020
Response from Maureen on 22 Mar 2020
Thankyou We appreciate your feedback

6/10 Okay

NOMURA

Travelled with group
Liked: Staff & service
Stayed 1 night in Feb 2020
Response from Maureen on 22 Mar 2020
Thankyou We appreciate your feedback

6/10 Okay

Verified traveller

Liked: Cleanliness
I stayed in room 9 the noise from the road was horrendous in the late evening the cooker had four controls 2 of the knobs where missing the room was in general was good and the outside mineral pool was nice.A little overpriced for my liking.
Stayed 4 nights in Jan 2020
Response from Maureen on 17 Feb 2020
Thankyou We appreciate your feedback

10/10 Excellent

Sunita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was amazing, very nice, clean and tidy. Enjoyed my stay and looking forward for another visit soon 😀
Stayed 1 night in Jan 2020
Response from Maureen on 16 Jan 2020
Thankyou We appreciate your feedback

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This place is a bargain. ( Some )of the staff were an absolute gem. Property is beautiful but just recommend they make minor adjustments, Like fixing amenities (outdoor pool & spa environment)- such as more pool cleaning and fixing the spa tub. Great Location, very Close to Helensville activities leisure shops Liquor store and take outs (walking distance). Rooms are spacious and well designed. I do recommend you take extra towels as you do only get the one towel which you have to use for both swimming and bathing. Overall We enjoyed ourselves.
Stayed 2 nights in Dec 2019
Response from Wesley on 4 Jan 2020
Thanks for staying with us. We appreciate your feedback! will definitely fix the problem accordingly, hope see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A home away from home
This is my preferred place to stay when I visit Parakai, which I do several times a year. It is modern, spacious and comfortable. I always wish I could stay longer.
Stayed 2 nights in Dec 2019
Response from Wesley on 4 Jan 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Tidy and clean.. Some areas need attention like loose door handles and sticking locks. Other than that pleasant evviroment
Stayed 1 night in Dec 2019
Response from Wesley on 4 Jan 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
The spa pools were lovely, except the button for the bubbles didn't work. And the beds were very comfortable. However the rest of the experience wasn't so good. When we checked in at 2.30pm our room wasn't ready and the staff were a bit putout that we were "early". The facilities in the room were very sparse and there was no TV remote.
Stayed 1 night in Oct 2019
Response from Maureen on 6 Nov 2019
Thankyou We appreciate your feedback

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Maureen on 6 Nov 2019
Thankyou We appreciate your feedback

6/10 Okay

Mark

Liked: Room comfort
Stayed 1 night in Oct 2019
Response from Maureen on 13 Oct 2019
Thankyou Mark We appreciate your feedback

4/10 Poor

K'lee63, West Harbour

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was fine, the private hot pool of course was the drawcard. What I didn't like about the overall room, amenities etc was: I booked the room 5 days in advance & had specifically asked for single beds which we did not get On arrival, we checked out the pool which had been filled for us. The surrounding panels were covered in cobwebs as was the bannister around the deck area. I personally cleared the area of cobwebs as there was no way I could sit in the pool for the afternoon looking at that..most disappointing!! The bath towels were good for using pool side but quite worn & old & made the beautiful bathroom look untidy. We (2 x females) could have done with 2 x bath towels & 2 x pool towels. 1 x towel per person for bathing & using pool side is pathetic! The heat pump worked but only blew cold air, we could not get any heat out of it & subsequently had to get into bed to keep warm The extractor fan in the bathroom did not work so had to open windows to clear the mist A couple of light bulbs had blown & needed to be replaced but had not A few scuff marks here & there on the walls made the place look old & scruffy.
Stayed 1 night in Sep 2019
Response from Maureen on 22 Sept 2019
Thankyou We appreciate your feedback

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was a short stay and very adequate. A little expensive
Stayed 1 night in Sep 2019
Response from Maureen on 14 Sept 2019
Thankyou We appreciate your feedback

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our second stay. Hot pool and private mineral spa are the attraction, and they are great. The room itself is clean, well appointed without being flashy. The free wifi was good enough to stream the footy and netflix. Only two small things. No spare toilet paper, which was annoying when we ran out right at the end of our stay. And the utensils were a bare minimum. Be nicer to have a couple of extra spoons for serving, and a smaller sharp knife, the only one being quite large.
Stayed 2 nights in Aug 2019
Response from Maureen on 26 Aug 2019
Thankyou We appreciate your feedback

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Maureen on 21 Aug 2019
thankyou We appreciate your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the spa outside, we weren’t so lucky with the weather though. Although there is a shelter of some sort it still dripped through the gap. Overall enjoyed the place. Nice place to escape from reality
Stayed 2 nights in Aug 2019
Response from Maureen on 21 Aug 2019
Thankyou We appreciate your feedback

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Clean modern motel, close to Hellensville. Quiet, with little road noise. However, inadequate parking, meaning I had to park on the road. Good, efficient check in, but front desk un manned, unable to discuss parking issues, office locked when checking out, effectively no check out.
Stayed 2 nights in Aug 2019
Response from Maureen on 15 Aug 2019
Hi Sorry about the parking situation..we were inundated with racing cars. The office was unmanned on checkout time as my sister had just passed away