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Reviews of Mount Roskill Guesthouse

3.5 out of 5
Mount Roskill Guesthouse
410 Mount Albert Road, Auckland, Auckland

Reviews

2.6
Rating 10 - Excellent. 0 out of 12 reviews" "
Rating 8 - Good. 1 out of 12 reviews" "
Rating 6 - Okay. 0 out of 12 reviews" "
Rating 4 - Poor. 1 out of 12 reviews" "
Rating 2 - Terrible. 10 out of 12 reviews" "

3.0/10

Cleanliness

2.8/10

Staff & service

2.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Garry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT BOOK THIS PLACE
they took my money back in June 2017 and then told us 1 day before due that they are no longer doing it on the other hand a big thanks to Hotel .com they came to the party and sorted it all out

2/10 Terrible

Nicola, Levin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Take it off your stay list
This is a sham, no accommodation here, No one to contact, they take your money and add a cleaning bill and offer no where for you to stay - I would advise nobody to ever stay here, Expedia and Wotif need to go view these properties before recommend dig them!!!
Stayed 1 night in Mar 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from here
Owner on site so shared facility so extremely false advertising. No info given on how to get in despite repeated contact this caused significant stress as we were going to an event & short on time. Found house is left unlocked so not secure. Doors hard to open as broken. Bathroom filthy ironically I was told we couldn'tget in early as they need time to clean what a joke!! No door on the shower. Bedrooms are obviously hired out separately but not advertised as such I took it that we would have the house to ourselves otherwise I wouldn't have booked it..rooms are very dated with wallpaper coming off. Beds are rock hard and pillows flat lumpy & no support..
Stayed 1 night in Mar 2018

2/10 Terrible

Mike, Kondratiew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ALL LOCKED UP NO ONE AROUND HAD TO FIND OTHER ACCO
do not use we had to find alternative accommadation as no one was about
Stayed 1 night in Feb 2018

2/10 Terrible

Tammy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend this to anyone.
The door was chained from the inside so we wete bot able to gain entry. There was no lock on the bedroom door, curtain tracks were brocken, cobwebs in the room. The kitchen had dirty dished and mouldy breadrolls. We slept for 4 hours and left, didnt want to spend any extra time than absolutely necessary.
Stayed 1 night in Nov 2017

4/10 Poor

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what is advertised
I booked 3 rooms in this 4 bedroom house primarily as it was advertised that there was a free shuttle to the airport. Unfortunately for us, this was not the case as we found out when I went to book the times. The house was of average condition. Didn't look as though it had been cleaned in some time. Ironically even though we booked 3 rooms, and there was already guests in the 4th bedroom, we had another person turn up saying that they had booked a room as well. Go figure! Bags of rubbish were in a kitchen cupboard, and we had to BYO toilet paper! The location was pretty good. A bus stop out side the front door (which did get a bit noisy), but there was a selction of asian restaurants and dairys just a short walk away. Dirty water was in the bottom of the spa which was the first thing that saw when you entered the fenced area. The bed was shocking.. rocked everytime we moved and only a 3 seater couch for a potential of 8 people. Basic, Dry, but not cosy.
Stayed 1 night in Oct 2017

2/10 Terrible

madhav

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
haunted house
horrible
Stayed 1 night in Nov 2017

8/10 Good

Patrick, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located, spacious, and near the city centre. Was great for our family trip.
Stayed 1 night in Oct 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price advertised was incorrect, actual price was 10 x more. Room didn't have working lights, didn't bother staying.
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They stole $1000 of my credit card
Not good they stole $1000 without permission just yuk all around
Stayed 3 nights in Aug 2017

2/10 Terrible

susan, wellington

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What the hell a Scam
Message: Mount Roskill Questhouse We never heard from this booking phoned the number 20 times, we went there today the house was all closed up and nothing like the photos, I book about 5 hotels a week and have never had this happen I like it's a scam and I'm not happy I hope they haven't taken funds off our credit card please look into this as it's URGENT thanks
Stayed 1 night in Aug 2017

2/10 Terrible

suzuki, japan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loose monet
I payed 6month before check in,but never tell me how to go in this house.not refound.So I loose 4 night pay ment.Fortunately We arrive early we can find another place to stay.
Stayed 4 nights in Jan 2018