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Reviews of LyLo Auckland

2 out of 5
LyLo Auckland
54 Cook Street, Auckland, Auckland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 79 out of 116 reviews" "
Rating 8 - Good. 25 out of 116 reviews" "
Rating 6 - Okay. 9 out of 116 reviews" "
Rating 4 - Poor. 2 out of 116 reviews" "
Rating 2 - Terrible. 1 out of 116 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

San

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, spacious private room! Super comfortable bed and pillows. Very walkable area and the staff are so helpful. Love that there’s always an event the staff put on in case you run out of ideas on what to do. :)
Stayed 2 nights in Apr 2024
Response from Adi on 28 Apr 2024
Hi ,We're thrilled that you had a brilliant stay with us at Lylo, and that you like our vibe and concept!We thank you for choosing us and for your feedback, we're elated that you found it convenient to stay with us. We wish you the best and look forward to hosting you again in the future!Regards,AdiLylo Reception

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Miss Lucys is fun and the place is a convenient walk to CBD
Response from Audrey - Reception Team on 7 Apr 2024
Hey there Amy, thank you for sharing your experience with us. We're thrilled to hear that you enjoyed your time at Miss Lucy's and found it to be a fun place to stay. We take pride in creating a lively and enjoyable atmosphere for our guests. Additionally, we're glad to hear that you found our location to be convenient for exploring the CBD. Providing easy access to nearby attractions and amenities is important to us, and we're pleased that our location met your needs.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for more fun times at Miss Lucy's. Kind regards

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, roomy, comfortable queen studio, just perfect for my solo over-nighter. Staff were friendly and helpful.
Stayed 1 night in Mar 2024
Response from Siteri on 29 Mar 2024
Hi Barbara, thank you for this lovely review! We're so glad to hear that you were able to comfortably enjoy your stay with us. We're also very delighted to hear that our staff were accommodating and welcoming. We do hope to host you again in the future and we wish you all the best with your travels! Warm regards, Reception Lylo

10/10 Excellent

Venkatraman

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from Mathew on 21 Mar 2024
Hey thereVenkatraman,Thank you for taking the time to leave us a review. We are delighted that you had a great time with us Thank you again for your feedback and we hope to see you again in the future. Kind regards, Mathew- Reception Team

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Lylo, have stayed here a few times and always have a great experience. Staff are always friendly and accommodating, great location, car park next door and a bar joined to the hostel (a nice bar too not a grotty hostel bar). The pod beds mean it isn’t the most social hostel but they make up for this with all the events they run and the day trips they have started organising. I wouldn’t stay anywhere else whenever I come to Auckland again!
Stayed 1 night in Mar 2024
Response from Audrey - Reception Team on 15 Mar 2024
Hey there, thank you so much for your glowing review! We're absolutely thrilled to hear that you love Lylo and that you've had great experiences with us each time you've stayed. It's wonderful to know that our staff have consistently been friendly and accommodating, and that you've found our location convenient. We're glad that you appreciate the adjacent car park and the bar joined to the hostel, which adds to the overall experience. While we understand that the pod beds may create a slightly less social atmosphere, we're delighted to hear that you've enjoyed the events and day trips we organize to foster connections among guests. Your loyalty means the world to us, and we're truly honored to be your go-to accommodation whenever you visit Auckland. We can't wait to welcome you back for many more memorable stays in the future!

10/10 Excellent

Sara

Liked: Staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Clean, neat room
Stayed 1 night in Mar 2024
Response from Audrey - Reception Team on 15 Mar 2024
Hey there Sara, thank you for your kind words! We're thrilled to hear that you found our staff friendly and helpful, and that your room was clean and neat. Providing excellent service and a comfortable environment for our guests is our top priority, so it's wonderful to know that we met your expectations in these areas. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Kind regards

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pods were very comfortable. I also felt very safe with the key card entry.
Stayed 1 night in Mar 2024
Response from Audrey - Reception Team on 15 Mar 2024
Hey there Angela, thank you for sharing your experience with us! We're delighted to hear that you found our pods to be very comfortable and that you felt safe with our key card entry system. Ensuring the comfort and security of our guests is always our top priority, so it's fantastic to know that we met your expectations in these areas. We appreciate your feedback and hope to have the pleasure of welcoming you back for another comfortable and secure stay in the future. Kind regards,

10/10 Excellent

Tomomi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the room was exactly as pictured, lovely and clean. However I didn’t realize there were no windows
Stayed 1 night in Mar 2024
Response from Audrey - Reception Team on 10 Mar 2024
Hey there Tomomi, thank you for taking the time to share your feedback. We're glad to hear that your room met your expectations in terms of cleanliness and matched the pictures. We apologize for any inconvenience caused by the lack of windows in your room. Your feedback is important, and we understand the impact natural light can have on the overall experience. We'll consider how we can better communicate this aspect to future guests. We appreciate your insights and hope to have the opportunity to welcome you back in the future. Kind regards

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Audrey - Reception Team on 10 Mar 2024
Hey there Sonya, thank you so much for the stellar 5/5 review! We are thrilled to hear that you had a fantastic experience during your stay with us. It's our goal to provide top-notch service and amenities to our guests, and we're delighted to know we hit the mark with your visit. If there's anything specific that stood out to you or if there are ways we can make your next stay even more enjoyable, please feel free to share your thoughts. We appreciate your positive feedback and look forward to welcoming you back in the future. Kind regards

10/10 Excellent

kelsy, Sylvan Lake

Liked: Cleanliness, property conditions & facilities
Met so many great people! Felt safe, and for a girl who is 5'11 the pods were pretty spacious!
Stayed 2 nights in Feb 2024
Response from May, Lylo Auckland on 28 Feb 2024
It's great to hear that you had a positive experience at the accommodation and felt safe during your stay. It's also fantastic that the pods were spacious enough for your comfort, especially being a taller individual. Meeting new people and feeling comfortable in your surroundings can truly enhance a stay. We hope to have the opportunity to host you again :)

10/10 Excellent

casey

Liked: Cleanliness, staff & service, property conditions & facilities
Location , price, cleanliness and friendly staff were all great - would recommend it.
Stayed 1 night in Feb 2024
Response from Mathew on 24 Feb 2024
Hi Casey,We're absolutely thrilled that you had a brilliant stay with us at Lylo, and that you love our vibe & concept. We thank you for choosing us and for your feedback, we're especially elated that our staff showed you the best that Lylo has to offer, it was a pleasure having you with us, we wish you the best and look forward to hosting you again in the future!Regards,MathewLylo Reception

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Mathew on 24 Feb 2024
Hi Jennifer, We're elated that you had a great stay with us at Lylo, we thank you for choosing us and for your feedback, we wish you the best and look forward to hosting you again in the future!Regards,MathewLylo Receptiom

8/10 Good

yani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mathew on 23 Feb 2024
Hi Yani,We're elated that you had a great stay with us at Lylo, we thank you for choosing us and for your feedback. We wish you the best and look forward to hosting you again in the future.Regards,MathewLylo Reception

10/10 Excellent

monte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pods are great but a bit warm due to minimal airflow. I had to slide the privacy partition open at night to stay cool. There is an exhaust fan but it is small and there isn’t much air flow.
Stayed 2 nights in Feb 2024
Response from Audrey - Reception Team on 19 Feb 2024
Hey there Monte, thank you for sharing your feedback about our pod accommodations. We appreciate your positive remarks about the pods and are pleased to hear that you found them great. We apologize for any discomfort you experienced with the temperature inside the pods. Your observation about the minimal airflow and the size of the exhaust fan is valuable feedback. We will certainly look into ways to improve the ventilation in the pods to ensure a more comfortable and pleasant stay for our guests. Your insights help us identify areas for enhancement, and we appreciate your understanding as we work towards creating a better experience. We hope to have the opportunity to welcome you back in the future. Kind regards

8/10 Good

Robert, Punta Gorda

Liked: Cleanliness, staff & service, property conditions & facilities
Best hostel I've been too!
Stayed 1 night in Feb 2024
Response from Audrey - Reception Team on 19 Feb 2024
Hey there Robert, thank you for your fantastic feedback! We are thrilled to hear that our hostel left a lasting impression on you and that you consider it the best you've ever been to. Our team is delighted to have contributed to your positive experience. If there's anything specific that stood out to you or if there are areas where we can further improve, please feel free to share your insights. We appreciate your kind words and look forward to hosting you again in the future. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay very clean and modern, but also well organised too. Fantastic queen room with lots of space and facilities. Only negative was design of shower tray, would overflow sometimes but this is a tiny issue. All staff really really helpful. Would have liked a later checkout time than the 1pm extra I paid for, but understand required to get the room clean for next stay. Would definitely stay again and recommend.
Stayed 1 night in Feb 2024
Response from May, Lylo Auckland on 12 Feb 2024
Thank you for sharing your detailed feedback with us. We are pleased to hear that you enjoyed your stay at our hostel and found the rooms to be clean, modern, and well-organized. We appreciate your positive comments about the Queen room's spaciousness and facilities. Your feedback about the shower tray design is noted, and we will look into addressing this issue to enhance our guests' experience. It's great to hear that our staff were helpful during your stay. We understand your desire for a later checkout time, and we appreciate your understanding of the need to prepare the room for the next guest. We are grateful for your recommendation and look forward to welcoming you back for another enjoyable stay. Thank you for choosing to stay with us!

6/10 Okay

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As someone 185 cm tall, the pods were a bit too short and I needed to either be diagonal or bend my legs to fit. The pods are also very hot and only have a very loud small fan that blows very little air from the also hot room. I ended up leaving my door cracked but there is also an always on light in the room that we can’t turn off. Other than the pod, the toilets and showers were nice and clean.
Stayed 2 nights in Feb 2024
Response from Audrey - Reception Team on 11 Feb 2024
Hey there Gregory, thank you for taking the time to share your feedback with us. We appreciate your detailed comments regarding your recent stay at our hostel. We sincerely apologize for any discomfort you experienced due to the size of the pods. We understand that each guest has unique preferences and requirements, and we regret that the pod dimensions did not meet your expectations. Our team will certainly take your height into consideration for future improvements and modifications. Regarding the ventilation and temperature in the pods, we apologize for any inconvenience caused. We are continuously working on enhancing the ventilation system to ensure a more comfortable stay for our guests. Your feedback on the fan and room temperature will be instrumental in guiding our efforts to make necessary adjustments. We also appreciate your mention of the light in the room. We are actively exploring solutions to address this concern, as we understand the importance of providing a good sleep environment for our guests. On a positive note, we're delighted to hear that you found the toilets and showers to be nice and clean. Maintaining a hygienic and pleasant environment is a top priority for us, and we're pleased to know that aspect of your stay met your expectations. We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future, providing you with an enhanced and more comfortable experience. Kind regards

10/10 Excellent

casey

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location , clean and helpful staff
Stayed 2 nights in Feb 2024
Response from May, Lylo Auckland on 8 Feb 2024
Thank you for your feedback! We're delighted to hear that you found our location convenient, our facilities clean, and our staff helpful. Customer satisfaction is our top priority, and we strive to create a positive experience for all our guests. We appreciate your kind words and hope to welcome you back soon for another pleasant stay. Thank you for choosing us!

10/10 Excellent

Ronelle

Stayed 2 nights in Jan 2024
Response from Mathew on 21 Mar 2024
Hi Ronelle,We're absolutely thrilled that you had a brilliant stay with us at Lylo, We thank you for choosing us and for your feedback. We wish you the best and look forward to hosting you again in the future!Regards,MathewLylo Reception

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Good
Stayed 4 nights in Jan 2024
Response from May, Lylo Auckland on 31 Jan 2024
Thank you for your positive feedback Lindsay! We're glad to hear that you had a good experience at our hostel. We aim to provide our guests with a cost-effective and convenient stay, and we're delighted that we met your expectations. We hope to have the opportunity to host you again in the future for any events or trips you may have in the area.

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cost effective and close to harbour for the Red Bull Cliff Diving event.
Stayed 5 nights in Jan 2024
Response from May, Lylo Auckland on 31 Jan 2024
We're glad to hear that you found our hostel to be cost-effective and conveniently located near the harbour for the Red Bull Cliff Diving event. We strive to provide value for money and a convenient location for our guests, and we're pleased to hear that we met your expectations in these regards. Thank you for your feedback Malcolm, and we hope to have the opportunity to host you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and well looked after room, but was a little bit weird getting used to zero natural light in the room. The Queen double with private en suite was in great condition and cleaned well during stay. Check in was easy, although would’ve appreciated someone showing where could use kitchen facilities. Restaurant next door very good quality. Overall good for the price paid in Auckland.
Stayed 2 nights in Jan 2024
Response from Lylo Auckland on 24 Jan 2024
Thank you for your feedback. We're glad to hear that you found our new and well-maintained room in great condition, with regular cleaning during your stay. We apologize for the lack of natural light and understand that it may take some adjustment. We appreciate your suggestion about someone showing you the kitchen facilities, and will pass it along to our team for improvement. It's great to hear that you enjoyed the quality of the restaurant next door. Thank you for choosing to stay with us and we hope to welcome you again in the future.

8/10 Good

Des

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lylo Auckland on 23 Jan 2024
Thank you for you rating Des! We hope you enjoyed your stay with us and we hope to have the opportunity to host you again! Safe travels!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Pros - clean and comfortable with easy check in/out. - good kitchen to cook in and store food. - nice chill out areas. - lots of available tours and assistance with bookings etc. Cons - room had no window so a bit dark and hard to get up without natural light. - our floor had only 3 showers but I think some rooms were en-suite as we never had to wait.
Stayed 2 nights in Jan 2024
Response from Mathew on 20 Jan 2024
Hi Alexander,We're absolutely thrilled that you had a brilliant stay with us at Lylo, and that you love our vibe and concept! We thank you for choosing us and for your feedback, we do advise that you let us know in advance and we will try to accommodate your request of a Room with windows as these are limited. With regards to the Showers, rest assured that the Second and Third floors are connected and the restrooms are available to use on both floors.We wish you the best and look forward to hosting you again in the future!

6/10 Okay

Jonathan

Liked: Cleanliness, property conditions & facilities
Lylo is clean hostel offering a very social atmosphere. I stayed here for a few nights during the new year and found the space to be adequate. Personally, I was a bit put off by some of the front desk staff who seemed annoyed by being asked questions or just not very friendly. Overall, a good place to stay for a quick visit.
Stayed 4 nights in Dec 2023
Response from Lylo Auckland on 13 Jan 2024
Thank you for your feedback Jonathan. We're glad to hear that you found Lylo to be a clean hostel with a social atmosphere that suited your needs during your stay. We apologize for any negative interactions you had with some of our front desk staff and will address this issue to ensure a more friendly and helpful experience for all guests. We appreciate your comments and hope to welcome you back for another visit in the future.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lylo Auckland on 13 Jan 2024
Thank you for your outstanding rating on your stay Nathan! We hope to know more about your stay with us and we hope to have you stay with us again!Safe travels!

8/10 Good

Megan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Cute wee vibe. Was quiet didnt hear other guests. Close to CBD was all we needed for our weekend away.
Stayed 2 nights in Nov 2023
Response from Lylo Auckland on 12 Dec 2023
Thank you for your feedback Megan! We are glad to hear that you enjoyed your stay at our property and found the vibe to be cute and quiet. Our location near the CBD is definitely a plus for those looking for a weekend getaway. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lylo Auckland on 12 Dec 2023
Hi Jason!Thank you for your rating! We hope you enjoyed your stay with us and we look forward to having you stay with us again. Feel free to let us know if there was something you particularly enjoyed about your stay or if there is anything we can improve on please do let us know!We hope to see you again soon!

6/10 Okay

Addyson

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lylo Auckland on 12 Dec 2023
Hi Addyson we thank you for your rating! We hope you enjoyed your stay with us - feel free to let us know how your stay went with us and if there are any issues regarding your stay let us know as well please.We hope to have you stay with us again!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lylo Auckland on 12 Dec 2023
Thank you for your rating! Please let us know if there was a highlight of your stay or if there is anything we can improve on for your next stay with us!We hope to see you again soon!

10/10 Excellent

Wael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the private pod
Stayed 3 nights in Nov 2023
Response from Lylo Auckland on 9 Dec 2023
Thank you for your feedback Wael! I'm glad to hear that you enjoyed the private pod. Is there anything in particular that stood out to you or made your experience better? We always appreciate hearing from our customers. Thank you for choosing our private pod. We hope to see you again soon!

6/10 Okay

Ngaire

Liked: Property conditions & facilities
The pod doesn't have adequate ventilation, the fan wasn't cutting it so I had to sleep with the door partially open. The sanitary bins in all the toilets I used were so full they were almost overflowing, but facilities were otherwise fairly clean.
Stayed 1 night in Nov 2023
Response from Lylo Auckland on 9 Dec 2023
Thank you for bringing this issue to our attention Ngaire. We apologize for the inconvenience you experienced with the ventilation and sanitation at our facilities. We will address these issues immediately to ensure a more comfortable and clean experience for our guests. We appreciate your feedback and hope to provide a better stay for you in the future.

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great location. Everyone seems friendly and easy going. Bar staff downstairs are helpful and welcoming. Rooms were quiet and dark - had the best sleep in ages. Loved it all.
Stayed 2 nights in Nov 2023
Response from Lylo Auckland on 9 Dec 2023
Thank you for your positive feedback Brendan! We are glad to hear that you enjoyed our location and found our staff to be friendly and welcoming. We take pride in providing a comfortable and peaceful stay for our guests, so we're happy to hear that you had a great sleep. We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Abby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a queen en-suite and it was very updated and clean. It was a convenient location with a good price.
Stayed 1 night in Nov 2023
Response from Sheldon T on 21 Nov 2023
Hi Abby!! We are absolutely thrilled that you enjoyed your stay with us. We pride ourselves on keeping your space as clean as possible. Trendy and update is who we are!We look forward to seeing you again.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sheldon T on 21 Nov 2023
Hi Andrew, That 5 out of 5 tells me that you enjoyed your stay with us, which is top notch! We hope to see you again in the future and deliver an off the scale experience.

10/10 Excellent

Ricardo, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lylo Auckland on 9 Dec 2023
Thank you for your 5 star rating for us!Feel free to let us know what you enjoyed most about your stay and we hope to have you stay wiht us again!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sleep in a quiet room.
Stayed 1 night in Nov 2023
Response from Audrey - Reception Team on 15 Nov 2023
Hey there, Thank you for taking the time to leave us a review. We are glad to see that you had a great stay with us. We always strive to provide the best to our dear guest, and we are delighted that it met your expectations. Thank you for your feedback and we hope to see you again in the future.

10/10 Excellent

Kwok Yat

Stayed 2 nights in Oct 2023
Response from Lylo Auckland on 9 Dec 2023
Thank you so much for the 5/5 rating Kwok Yat! We are thrilled to hear that you had a positive experience with us. We strive to provide top-notch service and it means a lot to us that you have recognized our efforts. We hope to continue exceeding your expectations in the future. Thank you again for your support!

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good size rooms for what it is. Common area's are spacious with plenty of seating. At times it didn't particularly feel like you were in a hostel
Stayed 4 nights in Oct 2023
Response from Audrey - Reception Team on 24 Oct 2023
Hey there Jack, thank you for taking the time to leave us a review. We are so happy to hear that you enjoyed our facilities and the seating space we had to offer. We'd like to thank you for taking the time to leave us a review, we really appreciate your feedback. We hope to see you again in the future. Kind regards

10/10 Excellent

KYLIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so good!!! Great value. Nice clean tidy and Miss lucy was a great vibe
Stayed 1 night in Oct 2023
Response from Mathew on 22 Oct 2023
Hi Kylie!We're absolutely thrilled that you had a brilliant stay with us and that you love our vibe and concept! We thank you for staying with us and for your feedback, we wish you the best and look forward to hosting you again in the future!

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mathew on 7 Oct 2023
Hi Wilson,We're absolutely thrilled that you had a great stay with us at Lylo, we thank you for your feedback and for choosing the Lylo! We wish you the best and look forward to hosting you again in the future!

10/10 Excellent

Cecilia

Stayed 3 nights in Sep 2023
Response from Audrey - Reception Team on 18 Oct 2023
Hi there, we hope you enjoyed your stay here at Lylo. We are so thrilled that you enjoyed the rooms and the other facilities we have to offer. We are also glad to hear that we were able to provide a enjoyable atmosphere for you as well. Thank you for taking the time to leave us such a lovely review, we really appreciate your feedback. We hope to see you again in the future. Kind regards,

8/10 Good

Baylee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Mathew on 15 Sept 2023
Hi Baylee! We're thrilled you had a good stay with us at Lylo, we thank you for choosing us and look forward to hosting you again in the future!

10/10 Excellent

Minwoo

Stayed 1 night in Sep 2023
Response from Mathew on 15 Sept 2023
Hi Minwoo,We're absolutely thrilled that you had a brilliant stay with us at Lylo, we thank you for choosing us and we look forward to hosting you again in the future!

10/10 Excellent

Rene, Santa Fe Springs

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Audrey - Reception Team on 12 Sept 2023
Hey there, thank you for taking the time to leave us a review. We are glad to see that you had a great time with us and enjoyed everything that we offered, from facilities to services. We will definitely keep up the good work and hope to see you again in the future. Kind regards

8/10 Good

Riya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 1 night in Aug 2023
Response from Audrey - Reception Team on 30 Aug 2023
Hey there, Thank you for taking the time to leave us a review. We are glad to see that you had a great stay with us. We will submit your feedback to our team to keep up the good work! Kind regards,

10/10 Excellent

Linh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is amazing, so clean. Staffs are super helpful and friendly. Only thing is the people around slamming doors loudly. Otherwise it’s great.
Stayed 2 nights in Aug 2023
Response from Audrey - Reception Team on 23 Aug 2023
Hey there, thank you for taking the time to leave us a review. We are glad to see that you enjoyed your stay with us and that our staff was helpful. We are also thrilled to know that you found our place clean and amazing! For the slamming door problems, we will definitively look into that matter and hopefully find a solution soon. We hope to see you again in the future ! Kind regards

10/10 Excellent

Kate

Stayed 4 nights in Aug 2023
Response from Audrey - Reception Team on 7 Sept 2023
Hey there Kate, thank you for taking the time to leave a review. We are glad to see that you had an awesome stay with us. We will definitely keep up the good work and continue to provide you with outstanding services. Thank you again for your feedback and we hope to see you again in the future. Kind regards.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had several pluses. Having an eatery and bar on site was a plus. The lobby and eatery area were welcoming and convenient for newcomers as a retreat. It was easier to settle in and chill out after a long day. The kitchen allowed for the storage of food items but didn't allow for cooking beyond the hot plate level. The community events were good for encouraging social interaction among residents. More things like trivia night would be great. The bathroom and shower facilities were clean, but the space for toiletries while using them left much to be desired. The front desk was available and willing to help as long as they knew you were coming. If you have to check in late, LET THEM KNOW IN ADVANCE. Pay laundry services were easy through the front desk. Wifi was good in the building. Negatives: This complaint appears in other reviews, but the pod system has inadequate ventilation and cooling. In the four pod rooms and the eight pod rooms in which I stayed, other residents had to ask for extra fans in the pod to deal with this issue. During times when there was a rush or a lot of patrons, the restaurant and bar were ill-equipped to handle the volume of guests. Suggestions: If you have multiple electronics and need more than two NZ plugs, two USBs, and one C cable port, you might want to bring a charge port expander that works with your specific electronics from your country. If you plan to use the bathing facilities, be sure to bring your own towels otherwise, you pay.
Stayed 10 nights in Jul 2023
Response from Audrey - Reception Team on 8 Aug 2023
Hey there Lisa, Thank you for taking the time to leave us a review. We always like to read what our guests think and feel about our hostel. We are glad to see that there was many positive points to your stay such as the lobby, our bar and our social events. We are also glad to see that you receive good customer service from our staff. However, we are sorry to hear that you experience some issues in the pods. We will definitely take into account your comments about the plugs and the temperatures in our pods and the bar facilities when we have a big number of customers. Thank you again for your feedbacks and we hope to see you again in the future. Kind regards

6/10 Okay

Mauro Sebastian

Stayed 21 nights in Jul 2023
Response from Audrey - Reception Team on 9 Sept 2023
Hey there, Thank you for taking the time to leave us a review. We are always willing to improve so don't hesitate to let us know how we can do better! Kind regards