Sundeck

Reviews of Koi Roc Waiheke Island Accommodation

4 out of 5
Koi Roc Waiheke Island Accommodation
50 Carsons Road, Omiha, Waiheke Island

Reviews

8.8

Excellent

Rating 10 - Excellent. 9 out of 20 reviews" "
Rating 8 - Good. 10 out of 20 reviews" "
Rating 6 - Okay. 0 out of 20 reviews" "
Rating 4 - Poor. 1 out of 20 reviews" "
Rating 2 - Terrible. 0 out of 20 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waiheke stay
Amazing views clean and comfortable room.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet with a fantastic view.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet, private, beautiful place
lovely to have a few days to ourselves, self- contained, so complete privacy and comfort.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great views
Very private out of the main towns. We loved Waiheke Island

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic spot,Stunning views
Perfect romantic getaway with Everything you need. Secluded yet still close enough to all the amazing vineyards. Stayed in a few places on the island and this place is definitely up there. Not rediculously priced either which is refreshing. Will be back!
Response from Jo on 14 Jul 2016
Thank you for your feedback, it is most appreciated and welcomed. We are pleased to hear that you had a most enjoyable stay with us and appreciated the romantic setting "the Pad" offers. We very much look forward to welcoming you back again!

8/10 Good

Wilee, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and private surrounded by excellent scenaries
The one room apartment is excellent very well furniture and very clean. Excellent kitchen facilities and staff very nice and helpful. The backyard is beautifully set with fantastic surrounding bush, enjoying view, and very private! Yet, it was very hot so a cooling system may be needed to think of. Or less expensive solution, install screens on doors and windows so they can be opened without insects bothering residents. Overall rating is 4.5
Response from Jo on 14 Jul 2016
Thank you for your feedback. I am delighted to hear that you enjoyed everything about your stay apart from the temperature. I am pleased that you have brought this to our attention. Up until this point, a fan seemed to have been sufficient. So we are now exploring the feasibility of installing a air conditioning unit in the cottage which will help with the heating situation going forward. Many thanks once again. All the very best,

10/10 Excellent

D and C, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this accommodation
Well appointed accommodation in a stunning location. Lovely and peaceful - but not far to drive to the shops, wineries, cafes etc. Really appreciated the free wi-fi. Would definitely book here again. Recommend to all whom are looking for a relaxing, peaceful environment.
Response from Jo on 14 Jul 2016
Thank you for your feedback, it is much appreciated. We are delighted to hear that you enjoyed your stay and appreciated the peaceful and stunning surroundings. We look forward to welcoming you back again some day. All the very best, take care.

8/10 Good

Tom, Auckland, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
We were pleasantly surprised with the amazing view we saw when we first entered the cottage. Beautiful bush surrounds the cottage so we were greeted with the sound of tuis nearby. The cottage is very modern with everything you could need.
Response from Jo on 14 Jul 2016
Thank you for your feedback. We are pleased to hear that you enjoyed the stunning sea views, peaceful and tranquil surroundings. The photos never seem to quite capture the beauty of the place, so most guests comment on how much better the views are. As a standard offering, when guests depart, cleaners spend several hours cleaning the cottage to a 5* standard. As a standard we do not offer cleaning service during guests stay, but we are more than happy to accommodate such request (at a cost) if guests would like this level of service.

10/10 Excellent

Sam, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend getaway
Loved our time staying here, perfect place for a weekend getaway. Private, secluded and a great view. 'The Pad' was beautifully presented and the whole experience was hassle free.
Response from Jo on 14 Jul 2016
Thank you for your feedback. We are delighted to hear that you had a most enjoyable stay with us, in "the Pad". All the best,

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful private spot for a couple!
We loved this place, it was very romantic with a great view of the water and a large comfortable bed. The only issue was that it was very cold the weekend we stayed, and there was a lot of condensation on the windows after just one night. It would be really good if there was a dehumidifier or better insulation in the house as we had to have all the heaters on full the whole time.
Response from Jo on 14 Jul 2016
Thank you for your feedback. We are delighted to hear that you enjoyed the romance setting, views and bed comforts. We are currently assessing the feasibility of installing a heat pump into the cottage. This may help with the condensation that you mentioned. So thank you for bringing this to our attention, much appreciated. Kindest regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend on waiheke
Beautiful setting, peace and quiet and a home away from home. BBQ area sun deck awesome facilities would and have recommended to everyone. It is away from the ferrys so would recommend a car which we had. Wineries down the road though so had everything we wanted and more. Would stay again
Response from Jo on 14 Jul 2016
Thank you for your feedback. We are so very pleased to hear that you not only enjoyed the peace and quiet but also managed to explore the local surroundings including the neighboring winery. We very much look forward to welcoming you back again one day!

8/10 Good

chris, New Zealand - Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
great escape

10/10 Excellent

Beeba, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Amazing; Service: Go the extra mile; Cleanliness: Immaculate; Shayne and Jo are extremely welcoming and loving people; and its obvious that they enjoy sharing the happiness that their abode brings to others.

8/10 Good

Sally, New Zealand - Auckland

Facilities: Typical; Value: Reasonable; Service: Basic; Cleanliness: Hygienic ; Ensure you have a vehicle if staying here

10/10 Excellent

Laura, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities
helpful folk

10/10 Excellent

Pete, New Zealand - Bay of Plenty

Liked: Cleanliness, property conditions & facilities
Value: Moderate;

8/10 Good

Leanne, New Zealand - Auckland

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Alan, New Zealand

Liked: Cleanliness

4/10 Poor

Oliver

Disliked: Staff & service
Null Service und Stechmücken
Der Service war nicht vorhanden. Man wollte möglichst wenig tun und nichts mit den Gästen zu tun haben. Die Räumlichkeiten lagen im Wald. Abends gab es eine Moskitoplage. Leider gab es auch keine Klimatisierung, so dass es entweder sehr heiß war oder die Fenster geöffnet werden mussten. Dann war nach etwa Stunden Jagd die Mehrzahl der Stechmücken im Raum beseitigt.
Response from Jo on 14 Jul 2016
Thank you for your feedback it is much appreciated. We offer guests a private/tranquil offering and as such enable guests to not have to adhere to a formal check in process. In saying that, as per the welcome note, we are on the property and are always available to assist if you require any service. It is a shame that you did not make contact during your stay as we would have welcomed the opportunity to have rectified some of your complaints i.e. advised you where to locate the fan, mosquito spray, mosquito repellent plug in etc, within the cottage. We always like to encourage guests to close up the cottage prior to sunset else mosquitoes will make there way into the cottage. Note - We are currently investigating the feasibility of installing an air conditioning unit, so this should help alleviate the issue with cooling the cottage down at night. Many thanks once again for your feedback, regards