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Reviews of Kiwi Airport Backpackers

2 out of 5
Kiwi Airport Backpackers
144 McKenzie Road, Auckland, North Island

Reviews

6.0
Rating 10 - Excellent. 3 out of 49 reviews" "
Rating 8 - Good. 18 out of 49 reviews" "
Rating 6 - Okay. 12 out of 49 reviews" "
Rating 4 - Poor. 9 out of 49 reviews" "
Rating 2 - Terrible. 7 out of 49 reviews" "

6.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Backpackers small building was crowded (taken over) by a bunch of thugs, having meetings inside.
Stayed 1 night in Nov 2020
Response from Reservation Team on 31 Dec 2020
Dear guest, thank you for your feedback, every feedback helps us to be better. Thanks

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Horrible bunk rooms. Smelled. Dungy mattresses. Nice free shuttle
Stayed 1 night in Feb 2020
Response from Reception team on 8 Mar 2020
Dear Guest, Apologies for the inconvenience caused. we will pass this comments to Housekeeping supervisor

6/10 Okay

Renee

Liked: Staff & service
Disliked: Cleanliness
Room for improvement
The staff were great and the hostel rooms were clean, but the rooms were cramped (you could barely open the door to get in for the bed posts) and there was nowhere really in the rooms to store your luggage that wasn't in the way. The room setup meant you practically woke people up every time you entered. The bathrooms were not very clean and by having the toilet and showers in the same room it seemed to lack enough amenities for the number of rooms. Great location for proximity to the airport which was all i needed at the time. I wouldnt like to stay for longer then 1 night.
Stayed 1 night in Feb 2020
Response from Reservations Team on 20 Feb 2020
We will look into the feedback you have provided.

4/10 Poor

Ash, Beijing, China

Liked: Staff & service
Disliked: Cleanliness
Great location and transfers for Auckland airport. Very cheap. Very dirty mattresses and mattress covers. Clean sheets.
Stayed 1 night in Jan 2020
Response from Receptions on 2 Feb 2020
Thanks for staying with us. We appreciate your feedback! we will pass this feedback to Housekeeping supervisor

4/10 Poor

Mary

Disliked: Cleanliness
The bathrooms were filthy and there wasn’t even soap in the bathroom to wash your hands. The bed was comfortable enough. I would only recommend staying here if you are flying in late and just need a bed to sleep. The bathrooms were so bad I didn’t shower here.
Stayed 1 night in Jan 2020
Response from Reservations Team on 9 Jan 2020
Thank you for sharing your feedback. We will look into the feedback you have provided and pass it onto the relevant departments.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Nov 2019
Response from Reservations Team on 2 Dec 2019
Thank you for your feedback.

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2019
Response from Reservations Team on 27 Nov 2019
Thank you for your feedback

8/10 Good

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what you want from an inexpensive accommodation, for a single night, near the airport.
Stayed 1 night in Nov 2019
Response from Reservations Team on 6 Nov 2019
Thank you for reviewing our property after your stay. We hope to welcome you back in the near future!

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2017
Response from Reservations Team on 25 Sept 2019
Thank you for sending us your feedback.

6/10 Okay

Verified traveller

First of all, I had a super difficult time finding this place as I didn't have a map or any navigational aids. The check in and check out was very easy. The parking area is adequate if not a bit lacking, but I didn't have to walk far if I didn't find a spot in front. My 7 person room was full for the three days I stayed but the TV and kitchen area were always open and had space available to seat or make food to eat. Beds were comfortable and clean, although I had the top bunk for all three days. Bathrooms were private and showers had plenty of hot water. Now that I know my way around the Mangere area in Auckland a little better, the place is not so difficult to find and since I was there to go sightseeing, my stay was good enough for what I paid to have a place to sleep and shower.
Stayed 3 nights in Sep 2019
Response from Reservations Team on 24 Sept 2019
Dear Valued Guest, Thank you for taking the time out to review our property. We appreciate your providing your feedback to us in regards to your recent stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
I stayed in a dorm room, and it was fine for one night. Not glam, but you wouldn’t expect it to be! Bathroom, kitchen and bedrooms all clean and tidy. Everyone in my dorm room was just doing the one night before setting off to the airport.
Stayed 1 night in Sep 2019
Response from Reservations Team on 19 Sept 2019
Thank you for leaving your feedback. We are glad to see all went well with your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Reservations Team on 27 Aug 2019
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Reservation Team on 5 Aug 2019
Dear Valued Guest, I would like to thank you for taking out your time and commenting you your recent stay with us. Please stay in touch with us and we look forward to welcoming you again in the near future! It is a true reward to receive such an amazing review like yours. Thank you very much for that.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Reservations Team on 6 Jul 2019
Thank you for leaving your feedback.

8/10 Good

Verified traveller

Liked: Staff & service
The receptions was quick and were very pleasant
Stayed 1 night in Apr 2019
Response from Reservations Team on 20 Apr 2019
Thank you for your feedback. Glad to see the reception staff was helpful.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Reservations Team on 2 Apr 2019
Thank you for your feedback.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were lovely and helpful. The kitchen was clean, the bathroom was very worn and not super clean. The bed was worse than a pull out couch, with springs sticking out of it hurting my back. I wasn’t able to sleep at all which was pretty frustrating considering I had to leave for the airport at 5am. Also the linen was stained. I wasn’t expecting anything fancy for the price but a bed you can actually sleep in is important.
Stayed 1 night in Feb 2019
Response from Reservations Team on 5 Mar 2019
Thank you for sharing your feedback. We are sorry to see your stay was not as expected. We will discuss your feedback with the relevant departments to ensure further improvements to our property.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I only stayed overnight, arriving late but it seemed ok value for money.
Stayed 1 night in Feb 2019
Response from Reservations Team on 28 Feb 2019
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Reservations Team on 2 Apr 2019
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
good value hostel for a nights sleep near the airport... yellow bus free pickup worked well... staff friendly ... dorm room and bathroom a bit musty but ok for the price.
Stayed 1 night in Jan 2019
Response from Reservations Team on 3 Feb 2019
Kia Ora Thank you for your review & for choosing to stay with us. We look forward to welcoming you again in the near future. Regards, Auckland Airport Kiwi Hotel Team.

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Reservations Team on 31 Jan 2019
Dear Gillian Thank you for your feedback. We hope to welcome you again in the near future. Regards, Auckland Airport Kiwi Hotel Team

8/10 Good

ZHI, Dunedin, NZ

Liked: Cleanliness, staff & service, room comfort
Great staff and service, the Backpackers just need new blankets that aren't itchy or irritating on the skin, new toilets sliding door and sprucing up a little on decor for toilet and bathroom for both bathroom in the unit I stayed in. Otherwise, it's a decent place to stay and extra marks for great staff.
Stayed 2 nights in Jan 2019
Response from Reservations Team on 28 Jan 2019
Thank you for your feedback

4/10 Poor

Gill, Uk

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom was dirty and in great need of repair/upgrade. Beds were unmade on arrival and covers were woollen scratchy with no middle sheet for hygiene. Beds had not be cleared for new guests being allocated bunk.
Stayed 1 night in Jan 2019
Response from Reservations Team on 25 Jan 2019
Thank you for taking the time out to review our property. We will discuss your feedback with the relevant departments for further improvement.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Really good value as an overnight bed between flights. Just a bit short of space for luggage.
Stayed 1 night in Dec 2018
Response from Reservations Team on 11 Dec 2018
Thank you for your feedback. We hope to welcome you back in the near future!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Value for money. Clean, comfortable. Friendly staff and restaurant on site.
Stayed 1 night in Dec 2018
Response from Reservations Team on 4 Dec 2018
Thank you for the positive feedback, we are happy to see you enjoyed your stay with us.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
You had to give the bathroom door a full body shove to close it. Then the toilet door felt as if it was going to fall off it’s rail. I didn’t even try closing that door I just locked the bathroom door instead as I felt that door would have less of a chance of breaking apart. The bed was comfy but it is Auckland and still the cold season they should be giving you more than one thin scratchy blanket and a fitted sheet as well as the flat sheet. You either had the choice of sleeping straight on top of the mattress with the sheet protecting you from the scratchy blanket or sleeping on the sheet and being attacked by itchiness all night. That being said the staff were amazing 😊
Stayed 1 night in Oct 2018
Response from Reservations Team on 14 Oct 2018
Thank you for taking the time out to review our property. We will pass your feedback onto the relevant departments at hand to ensure improvement for the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property
Everything's in good condition, quick and easy checkin checkout.. room all good very comfort andclean
Stayed 1 night in Aug 2018
Response from Reception Team on 5 Aug 2018
Thank you for your feedback, Looking forward seeing you in the future.

6/10 Okay

Xin Mei

Liked: Staff & service
Disliked: Cleanliness
Meh...
We stayed in the dorm. It was okay.. clean, small, with heater. However the kitchen only have two electric stoves so makes it hard when there are a lot of people. And the kitchen basin was clogged (only one basin). Only Two toilets/bathrooms available. One of the toilet was clogged during my stay. Supermarket is located 7mins walk away. There are free parking at the premise. Overall it was ok since it was the cheapest I could find near airport so no complaint.
Stayed 1 night in Jun 2018
Response from Aman on 15 Jun 2018
Thank you for you feedback

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
I wouldn't stay again
It just seems like it was a converted staff quarters. Not well designed. Bunk numbers written on the walls. Not many eating places around it. I'd only stay there again if I was desperate.
Response from Aman on 14 May 2018
Thank you for your feedback

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Aman on 3 May 2018
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Aman on 29 Apr 2018
Dear Valued Guest, Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again in the near future! Warm regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty, not clean seen better hostel in third world.
Stayed 1 night in Mar 2018
Response from Gul on 6 Sept 2018
Dear Valued Guest, Thank you so much for your feedback. Any feedback we receive helps to make us better. There are a number of issues raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address. Warm regards

2/10 Terrible

Phil, Wellngton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
SHOCKING !
DON’T STAY HERE !!! This place is a rip-off and the room was NOWHERE LIKE THE PICTURE ADVERTISED !!!
Stayed 4 nights in Feb 2018
Response from Rochelle on 18 Feb 2018
Dear Valued Guest, Thank you so much for your feedback. Any feedback we receive helps to make us better. I have passed on your feedback to the relevant department heads to address.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely AWFUL. The hostel doesn't have AC so the rooms are extremely hot. In an attempt to try and cool the room down, you must open the windows but there isn't a screen, which resulted in my legs and arms being devoured by bugs while I slept. They advertise 'Free Wifi' but in reality you have to pay $5NZ for 200mg which is highway robbery. The conditions of the room are horrible, the blanket and pillow were about 20 years past their prime and the bathroom looked like it had not been properly cleaned in some time. The staff were not friendly nor approachable, especially in the restaurant, which also happens to serve very low quality dishes. I honestly believe I would have had a much more pleasant 'Auckland layover' had I just slept in the airport, what a pathetic excuse for a hostel/hotel.
Stayed 2 nights in Jan 2018
Response from Rochellew on 17 Jan 2018
Dear Valued Guest, Thank you so much for your feedback. Any feedback we receive helps to make us better. I have passed on your feedback to the relevant department heads to address.

4/10 Poor

Alix, Portland, OR

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no towels or soap, the breakfast cost $10 extra, the staff didn’t care, the beds were uncomfortable with no fitted sheets, my pillowcase was stained.0
Stayed 1 night in Jan 2018
Response from Rochelle on 17 Jan 2018
Dear Valued Guest, Thank you so much for your feedback. Any feedback we receive helps to make us better. I have passed on your feedback to the relevant department heads to address.

2/10 Terrible

Rama, Palmerston North

Disliked: Cleanliness, property conditions & facilities, room comfort
A hostel or a bunk accommodation?
I know that backpacker hotel means a low budget hotel, but this presence like unreal. Even the allocated bed number was written by a marker and it just unbelievable. They really need to be refurbished as it’s more less like abandoned really.
Stayed 1 night in Dec 2017
Response from Aman on 31 Dec 2017
Thank you so much for your feedback. Any feedback we receive helps to make us better. There are a number of issues raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.

6/10 Okay

Santosh George, Kaitaia

Liked: Staff & service
Good Place to stay close to the Airport
I got on the yellow bus from the Auckland Airport to this Motel as directed by friendly hotel staff, who on arrival assisted me to my room after making arrangements for my airport transfer for the next day. The room, bathroom and toilet were clean, tidy and smoke free.
Stayed 1 night in Dec 2017
Response from Naaz on 24 Dec 2017
Dear Santosh, Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again in the near future! Warm regards,

4/10 Poor

Traveler2017

Disliked: Cleanliness, property conditions & facilities, room comfort
Wifi is NZD 5, NOT FREE!!!
Plus their airport ride is NZD 5, not NZD 2. For your information, if not much luggage, you may catch the local bus # 380 nearby, (Opp 12 Idlewild Ave Stop ID: 2037, on Google Map) every 30 minutes.
Stayed 1 night in Nov 2017
Response from Rochelle on 24 Nov 2017
Dear Valued Guest, Thank you so much for your feedback. Any feedback we receive helps to make us better. I have passed on your feedback to the relevant department heads to address.

2/10 Terrible

Caleb, Canberra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was presented and maintained like a pri
Not working cards, disgusting room condition, , , misleading info about free wifi, no soap just to name a few things... AVOID AT ALL COSTS.
Stayed 1 night in Nov 2017
Response from Gul on 11 Nov 2017
Dear Caleb, Thank you so much for your feedback and please accept my sincere apologies that your experience was less that top notch. Any feedback we receive helps to make us better. Kindly, read before booking, we don't advertise for free WIFI. Warm Regards,

6/10 Okay

Lars, New Zealand

Liked: Cleanliness
Disliked: Staff & service
It's a backpackers
The hostel is as you would expect for a backpackers. The bedding was insufficient and everyone in my dorm was cold through the night. The consensus in my dorm of 5 was that the staff were rude. I found them not so bad but they gave incomplete information causing me to buy excess shuttle tickets and waste money. I would stay again, don't forget to bring your own towel.
Stayed 1 night in Oct 2017
Response from Gul on 23 Oct 2017
Dear Lars, Thank you for your feedback. I appreciate your kind comments about our staff. I am sorry that we did not meet your expectations throughout your stay. we do provide the heater in the room. Warm Regards,

8/10 Good

Janni Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Reservation Team on 23 Jan 2020
Dear Guest Thanks for you feedback and giving us 8 star Review

10/10 Excellent

Atsuko

Liked: Staff & service, property conditions & facilities
また使うと思います
とにかく空港からのバスが便利。イエローバスです。予約いらない！運転手に宿を言うだけ
Stayed 1 night in Mar 2019
Response from Reservations Team on 26 Mar 2019
素敵なご意見ありがとうございました。あなたが滞在を楽しんだことを嬉しく思います

2/10 Terrible

匿名, Japan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
空港からの送迎バス(有料)の使い方も迷い、往復分のチケットを購入したのにホテルから空港に向かう際は無料のバスチケットをホテル側から出してくれました。事前に空港送迎についてメールで連絡のやり取りをしてたのにその詳細がなくて6ドル無駄にしてしまった事に多少不満はありました。 部屋はドミトリーに宿泊しましたが、とても狭く荷物を広げられるスペースもなくコンセントももちろん人数分もなければロッカー等も一切なし。エアコンもなく蒸し暑く窓が開いていましたがものすごい蚊で不眠と蚊の餌食でした。 掃除もシーツの交換のみなのか床・窓等とても汚く安やだけの魅力でもう次は泊まらないと思いますしおススメはできないホテルです。
Stayed 1 night in Feb 2019
Response from Reservations Team on 4 Mar 2019
Kia Ora , Thank you for your feedback.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Das letzte Hostel auf der Reise...das teuerste und qualitativ schlechteste Hostel. Bad veraltet...aber sauber. Bett muss man selber beziehen. Das ist nicht toll, wenn die Leute zu unterschiedlichen Zeiten und vor allem spät abends vom Flug kommen. Küche mäßig eingerichtet aber okay. Sofas und TV im Gemeinschaftsraum/ Küche. Im 2.Bad ist die Toilette vom Bad durch eine Schiebetür getrennt...diese ist aber defekt und aus den Angeln gerissen
Stayed 1 night in Feb 2019
Response from Reservations Team on 25 Feb 2019
Dear Valued Guest, Thank you for your feedback. We will pass these comments onto the relevant departments for further improvements. Warm Regards, Reservations Team

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019
Response from Reservations Team on 3 Jan 2019
Thank you

6/10 Okay

IVIANE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local sujo e longe
Local afastado do centro e longe do aeroporto, quanto sujo, banheiro sujo, cozinha compartilhada suja.
Stayed 1 night in Jul 2018
Response from Doreen on 30 Jul 2018
Hi There Thanks for taking your time and reviewing our Hostel.

6/10 Okay

hyung choon

Disliked: Property conditions & facilities, room comfort
남여 공용이긴 하지만 시설도 낧고 화장실 겸 샤워장도 1개라 불편
Stayed 1 night in Jun 2018
Response from Doreen on 17 Jun 2018
Thanks for sharing your experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適でした
施設もキレイで、寝坊するくらい快適に過ごせました。送迎バスも分かりやすく、迷わずに乗れました。
Response from Aman on 22 Mar 2018
Dear Valued Guest, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Aman

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
空港アクセス良好。
空港から近く、エアポートバスもあるのでアクセスが良い。キッチン、バスルーム、部屋共にきれいでした。貴重品をしまう個人用のセーフボックスはない。
Stayed 1 night in Nov 2017
Response from Dorin on 13 Nov 2017
Dear Valued Guest, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Rochelle