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Response from Blair Morten - Hotel Manager on 25 Mar 2024
Dear Bradley,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your ratings and comments has also been shared with the team who were very happy to have been able to contribute to your comfort during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
2/10 Terrible
Jason
16 Mar 2024
Disliked: Staff & service, amenities
I had the worst experience with the receptionist at this hotel during my stay in Auckland. The receptionist was rude and completely ignored me when I arrived at the desk. His attitude didnt improve when there was a mistake with my booking and he made it seem as if I was stupid for not knowing the rules. The mistake was easily resolved when a different receptionist intervened eventually. Perhaps the guy was having a bad day or something but making a customer feel uncomfortable and stupid is probably the least I expected when I decided to stay at Ibis budget. The Hotel itself was ok perhaps a bit old but it is the poor level of service that I wouldnt recommend this Hotel.
Jason
Stayed 1 night in Mar 2024
Response from Blair Morten - Hotel Manager on 18 Mar 2024
Dear Jason,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.Please accept my sincere apologies for the negative attitude displayed on arrival. This is certainly unacceptable and the team have been spoken to and they have shown genuine regret for the poor impression made. Our team usually receives high scores and very positive comments on their service and demeanour and have assured me it was not their intention to be rude. I am certain you will find this issue rectified on your return visit.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
8/10 Good
Marsha
Travelled with partner
10 Mar 2024
Liked: Cleanliness
Disliked: Amenities
If you are after a no nonsense place to stay in the centre of the city, somewhere to just sleep then this is your place. Budget - still seemed pretty expensive for what it was! Great location, clean but very compact
Marsha
Stayed 2 nights in Mar 2024
Response from Blair Morten - Hotel Manager on 14 Mar 2024
Dear Marsha,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
6/10 Okay
Nic
10 Mar 2024
Nic
Stayed 3 nights in Mar 2024
Response from Blair Morten - Hotel Manager on 14 Mar 2024
Dear Nic,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
We arrived and were nearly charged an extra $100 for the room and had to show the booking again for that to be manually changed. When we got up to the room, it stank of urine. Hands down the worse place I’ve stayed.
Teri
Response from Blair Morten - Hotel Manager on 8 Mar 2024
Dear Teri,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
2/10 Terrible
Lynn Toaylen
Travelled with family
5 Mar 2024
I am trying very hard to say something good about the facility, but is not able to find a word. Over all the facility is not matching the price.
Lynn Toaylen
Stayed 3 nights in Mar 2024
Response from Blair Morten - Hotel Manager on 6 Mar 2024
Dear Lynn,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
Response from Blair Morten - Hotel Manager on 6 Mar 2024
Dear Tammy,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your ratings and comments has also been shared with the team who were very happy to have been able to contribute to your comfort during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
Everything was good, except the room was very small.
Peng
Stayed 4 nights in Feb 2024
Response from Blair Morten - Hotel Manager on 3 Mar 2024
Dear Peng,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your ratings and comments has also been shared with the team who were very happy to have been able to contribute to your comfort during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
8/10 Good
Adrienne
22 Feb 2024
Adrienne
Stayed 1 night in Feb 2024
Response from Blair Morten - Hotel Manager on 20 Mar 2024
Dear Adrienne,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your ratings and comments has also been shared with the team who were very happy to have been able to contribute to your comfort during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
4/10 Poor
Kevin
18 Feb 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Starting with a couple of positives, we arrived late(ish) and the staff were very helpful, arranged us an airport transfer for the following day whilst checking us in. Beds comfy with good cotton linen. The rest of the set up is weird, like prisoner in cell block H. Tiny too hot room with no Aircon. They managed to fit it two cooker hotplates and microwave but no pots, crockery of cutlery. ( I can't imagine anyone wanting to cook in there anyway). Bathroom like I last experienced on a ferry, tiny. Lots of late night noise from the streets outside. I won't be staying again.
Kevin
Stayed 1 night in Feb 2024
Response from Blair Morten - Hotel Manager on 19 Feb 2024
Dear Kevin,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.I do apologise that you were not informed upon arrival that you could request pots pans etc from our friendly team at reception.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
Good central location, concierge staff good.
Room servicing ok until last day when someone accessed my room whilst I was out in the evening. I reported this to 2 concierge, but got the impression I was not believed. I was told the report would be passed to the housekeeper, but I have heard nothing since.
Edith
Stayed 5 nights in Feb 2024
Response from Blair Morten - Hotel Manager on 18 Feb 2024
Dear Edith,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
6/10 Okay
Jon
16 Feb 2024
Liked: Cleanliness, staff & service, amenities
Accommodation clean, unfortunately air con not operating.
Jon
Stayed 1 night in Feb 2024
Response from Blair Morten - Hotel Manager on 18 Feb 2024
Dear Jon,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
Response from Blair Morten - Hotel Manager on 14 Feb 2024
Dear Walter,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your ratings and comments has also been shared with the team who were very happy to have been able to contribute to your comfort during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
Very very budget hotel , rooms are tiny but clean. Staff weren’t overly friendly
For a quick overnight stay hotel would be fine but wouldn’t recommend for an extended stay
lee
Stayed 3 nights in Feb 2024
Response from Blair Morten - Hotel Manager on 8 Feb 2024
Dear lee,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
10/10 Excellent
GORGEES
28 Jan 2024
Liked: Cleanliness, staff & service
Stuff
GORGEES
Stayed 4 nights in Jan 2024
Response from Blair Morten - Hotel Manager on 29 Jan 2024
Dear Gorgees,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your ratings and comments has also been shared with the team who were very happy to have been able to contribute to your comfort during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
Rude, unwelcoming staff. Room was tiny and extremely unclean and crammed.
ella
Stayed 2 nights in Jan 2024
Response from Blair Morten - Hotel Manager on 29 Jan 2024
Dear Ella,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.Rest assured that the Executive Housekeeper has been informed of your comment regarding the cleanliness of the room and she has spoken to her entire team since to remind them of the importance of immaculate cleaning, without singling out the room attendant on your floor. I do apologise for the shortcomings during your stay and I am certain you will find this issue rectified on your return visit.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
Response from Blair Morten - Hotel Manager on 14 Jan 2024
Dear Ross,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your ratings and comments has also been shared with the team who were very happy to have been able to contribute to your comfort during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
Location was excellent. It is close to main attractions and public transport including ferries. The room was small but have all necessary to stay there. Even a little kitchen.
Haydee
Stayed 4 nights in Dec 2023
Response from Blair Morten - Hotel Manager on 8 Jan 2024
Dear Haydee,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your ratings and comments has also been shared with the team who were very happy to have been able to contribute to your comfort during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
2/10 Terrible
Nathan
5 Jan 2024
Nathan
Stayed 1 night in Dec 2023
Response from Blair Morten - Hotel Manager on 29 Jan 2024
Dear Nathan,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
My stay in iBis Budget Auckland Central was lovely. The place is located in walkable distance from most attractions and there are ample shops and restaurants around. The staff were very friendly and helpful. Would definitely recommend.
Amrutha
Response from Blair Morten - Hotel Manager on 3 Jan 2024
Dear Amrutha,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your ratings and comments has also been shared with the team who were very happy to have been able to contribute to your comfort during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
6/10 Okay
Seth
19 Dec 2023
Seth
Stayed 1 night in Dec 2023
Response from Blair Morten - Hotel Manager on 3 Jan 2024
Dear Seth,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
10/10 Excellent
Jerry
17 Dec 2023
Liked: Cleanliness, staff & service
I really enjoyed my time at this hotel. The location is absolutely perfect for a first time visit to Auckland. You can walk to everything.
The only reason I didn’t give it a five star review is that some of the common spaces in the hotel could use some maintenance/updating but nothing major. The rooms are very basic, but I like the mini refrigerator and the microwave.
The mini balconies are nice for fresh air into the room.
The place is exactly as advertised. I would definitely recommend and stay there again.
Jerry
Stayed 3 nights in Dec 2023
Response from Blair Morten - Hotel Manager on 17 Dec 2023
Dear Jerry,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your ratings and comments has also been shared with the team who were very happy to have been able to contribute to your comfort during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
They limit the wifi usage to 2 GB in total. They provide you with these ridiculous codes that you have to enter after certain amount of MB are used so essentially every 5 minutes you are having to enter another code and after all 4 codes are used, you're done with wifi. As an international visitor with limited data usage, this was a huge pain. Wouldn't stay here for this reason alone. Unless you have a SIM with unlimited data, this hotel isn't for you.
Nicole
Stayed 4 nights in Dec 2023
Response from Blair Morten - Hotel Manager on 14 Dec 2023
Dear Nicole,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.I do appreciate your comment in relation to the wifi. you are more than welcome to get more codes if you need. Next time please just see the friendly team at reception and they would assist you.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
Well situated in auckland so can walk to sights.
Room was clean well presented refreshed each day. Layout was good .
Verified traveller
Stayed 2 nights in Dec 2023
Response from Blair Morten - Hotel Manager on 14 Dec 2023
Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your ratings and comments has also been shared with the team who were very happy to have been able to contribute to your comfort during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
I had a truly bad stay at this property. My expectations weren't high as I was purely looking for a cheap one night hotel room before a conference the next day, and yet somehow i was unpleasantly blown away.
Started off poorly when the front desk asked me to sit in the lobby for a moment whilst they sorted out my check-in - fifty minutes later I was still there and she came and handed me the key card, there were two others given this treatment whilst I was there and I'm still unsure what we were waiting for.
The room was very small and smelt like a caravan bathroom (specific but accurate), the kitchenette was not clean at all, I opened the fridge and then promptly closed it after two baby cockroaches crawled out. The bathroom is a complete joke.
The room was dirty and dusty. Freezing cold but the heater didn't work.
I did go back down to the front desk but the lady working didn't want to hear any of it, and it was too late in the evening at that point to find anywhere else without paying through the nose.
For my experience I would've expected to have paid less than $60 as I've been in hostels that are nicer, so feeling completely ripped off by the $143 price tag.
The only thing this property has going for it is the location.
Verified traveller
Stayed 1 night in Dec 2023
Response from Blair Morten - Hotel Manager on 14 Dec 2023
Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.Thank you again for taking the time to share your experience.
It was booked as it seemed not too expensive, and convenient, and the staff were effective, friendly and polite, the room however very small, and the view into a carpark from one window, and a wall a metre away from another, was less than perfect
Mark
Stayed 4 nights in Nov 2023
Response from Blair Morten - Hotel Manager on 14 Dec 2023
Dear Mark,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.I do appreciate your comment in relation to the size of the room. We do mention the size of the room in all our room descriptions.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
8/10 Good
Peter
Business traveller
4 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room small but OK for a one night. Good price.
Peter
Stayed 1 night in Nov 2023
Response from Blair Morten - Hotel Manager on 14 Dec 2023
Dear Peter,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your ratings and comments has also been shared with the team who were very happy to have been able to contribute to your comfort during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
8/10 Good
Jasmine, Brighton East
Travelled with partner
30 Nov 2023
Liked: Cleanliness, staff & service, amenities
Location, location, location - Ibis is centrally located and only a stone’s throw away from Queen St.
Jasmine
Stayed 1 night in Nov 2023
Response from Blair Morten - Hotel Manager on 30 Nov 2023
Dear Jasmine,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your ratings and comments has also been shared with the team who were very happy to have been able to contribute to your comfort during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
6/10 Okay
Kenxs
27 Nov 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Small room
Kenxs
Stayed 2 nights in Nov 2023
Response from Blair Morten - Hotel Manager on 30 Nov 2023
Dear Kenxs,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.I do appreciate your comment in relation to the size of the room. We do mention the size in all our room descriptions. Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
8/10 Good
HAMISH
Travelled with group
27 Nov 2023
Liked: Cleanliness, staff & service, amenities
A bit noisy if you wanted an early night on a Saturday from outside the hotel.
HAMISH
Stayed 2 nights in Nov 2023
Response from Blair Morten - Hotel Manager on 30 Nov 2023
Dear Hamish,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your ratings and comments has also been shared with the team who were very happy to have been able to contribute to your comfort during your stay.I do also appreciate your comment regarding the noise levels of your room. Unfortunately, as we are located in the heart of the CBD some levels of noise are out of our controlThank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
4/10 Poor
Jodie
Travelled with partner
24 Nov 2023
Liked: Staff & service
Very musty riom that smelt like stale pee. Bathroom is a joke and not practical if you need to do makeup. No mirror or bedside table. Is literally a bed and a so called bathroom. Linen was clean but cups were mismatched which i dont like.
Jodie
Stayed 1 night in Nov 2023
Response from Blair Morten - Hotel Manager on 27 Nov 2023
Dear Jodie,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
6/10 Okay
Jamie
18 Nov 2023
Jamie
Stayed 1 night in Nov 2023
Response from Blair Morten - Hotel Manager on 14 Dec 2023
Dear Jamie,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
2/10 Terrible
KENICHI
18 Nov 2023
KENICHI
Stayed 2 nights in Nov 2023
Response from Blair Morten - Hotel Manager on 14 Dec 2023
Dear Kenichi,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
8/10 Good
Lyn
17 Nov 2023
Lyn
Stayed 1 night in Nov 2023
Response from Blair Morten - Hotel Manager on 19 Nov 2023
Dear Lyn,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your ratings and comments has also been shared with the team who were very happy to have been able to contribute to your comfort during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
6/10 Okay
Verified traveller
12 Nov 2023
Liked: Cleanliness, staff & service
extremely noisy after midnight
Verified traveller
Stayed 1 night in Nov 2023
Response from Blair Morten - Hotel Manager on 19 Nov 2023
Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.I do also appreciate your comment regarding the noise levels of your room. Unfortunately, as we are located in the heart of the CBD some levels of noise are out of our controlThank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
Response from Blair Morten - Hotel Manager on 19 Nov 2023
Dear Liandro,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your ratings and comments has also been shared with the team who were very happy to have been able to contribute to your comfort during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
Great location, we used super shuttle when we landed to get to hotel (no booking, paid cash) the hotel booked our ride back with them, walked to beach, my eden(I wouldn’t suggest doing that unless you are a hiker or good with walking), quiet, clean and staff were ni e and helpful
patricia
Stayed 3 nights in Nov 2023
Response from Blair Morten - Hotel Manager on 9 Nov 2023
Dear Patricia,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your ratings and comments has also been shared with the team who were very happy to have been able to contribute to your comfort during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
PLEASE look for any other properties … this was the worse hotel! I stay at a lot of Ibis around the world - and this is definitely not even in or with the basics.
The location is horrible, dirty and homeless/ drugged just outside the door. The service was terrible - I stayed 3 nights and they NEVER cleaned my room nor refilled the soap even after multiple calls and front desk visits!m (they had me move rooms but I’m not going to move rooms everyday simply because they cannot clean).
The internet is ridiculous - they keep giving you little pieces of paper with passwords, and they don’t last much. The rooms are dirty and smelly - PLEASE PLEASE stay somewhere else.
Ricardo
Stayed 3 nights in Oct 2023
Response from Blair Morten - Hotel Manager on 5 Nov 2023
Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.Rest assured that the Executive Housekeeper has been informed of your comment regarding the cleanliness of the room and she has spoken to her entire team since to remind them of the importance of immaculate cleaning, without singling out the room attendant on your floor. I do apologise for the shortcomings during your stay and I am certain you will find this issue rectified on your return visit.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
Good, basic accommodation. Can be a bit noisy weekend nights
Jeff
Stayed 1 night in Oct 2023
Response from Blair Morten - Hotel Manager on 30 Oct 2023
Dear Jeff,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your ratings and comments has also been shared with the team who were very happy to have been able to contribute to your comfort during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
Response from Blair Morten - Hotel Manager on 30 Oct 2023
Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your ratings and comments has also been shared with the team who were very happy to have been able to contribute to your comfort during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
Response from Blair Morten - Hotel Manager on 25 Oct 2023
Dear Frances,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
In a good area...right in downtown Auckland. Parking is costly and you have to pay 30$ a day but not for multiple entries. Room is too small. Would I stay at this place again...the answer is NO!
Hoang D
Stayed 2 nights in Oct 2023
Response from Blair Morten - Hotel Manager on 24 Oct 2023
Dear Hoang,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.I appreciate your comment in relation to the parking. Unfortunately, this a public park in downtown Auckland and rate are costly and we are unfortunately hampered by the deal the parking building has offered us. We still believe it is much better value than the approximately 60 per 24 hours you would be paying if you parked there directly.I do also appreciate your comments in relation to the size of the rooms. We do mention the room size in all our descriptionsThank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
The rooms do NOT look like the pics posted on line! This is a budget hotel, very small dorm size room. The room was clean and the hotel is in a very good location. Staff was friendly and helpful. I do recommend for a 2 or 3 day stay. I would stay again.
Carolyn k
Stayed 2 nights in Oct 2023
Response from Blair Morten - Hotel Manager on 24 Oct 2023
Dear Carolyn,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your ratings and comments has also been shared with the team who were very happy to have been able to contribute to your comfort during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
Response from Blair Morten - Hotel Manager on 24 Oct 2023
Dear Shinji,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your ratings and comments has also been shared with the team who were very happy to have been able to contribute to your comfort during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
10/10 Excellent
Michaela
14 Oct 2023
Michaela
Stayed 2 nights in Oct 2023
Response from Blair Morten - Hotel Manager on 5 Nov 2023
Dear Michaela,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your ratings and comments has also been shared with the team who were very happy to have been able to contribute to your comfort during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
6/10 Okay
Penelope
14 Oct 2023
Liked: Cleanliness, staff & service
Good value for money in downtown Auckland, but definitely 'budget' rather than 'Ibis'. Very convenient for central city and Britomart. Helpful staff (appreciated luggage storage). Room very small and quite noisy (from outside hotel and inside hotel) .
Penelope
Stayed 1 night in Sep 2023
Response from Blair Morten - Hotel Manager on 19 Oct 2023
Dear Penelope,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
Hotel is handy location wise and cheap but I think below standard for an ibis budget. The room that I was in was run down and mouldy in the main room and the bathroom. The room didn’t look anything like the pictures on the website.
Katherine
Stayed 1 night in Oct 2023
Response from Blair Morten - Hotel Manager on 9 Oct 2023
Dear Katherine,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.Rest assured that the Executive Housekeeper has been informed of your comment regarding the cleanliness of the room and she has spoken to her entire team since to remind them of the importance of immaculate cleaning, without singling out the room attendant on your floor. I do apologise for the shortcomings during your stay and I am certain you will find this issue rectified on your return visit.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
Response from Blair Morten - Hotel Manager on 2 Oct 2023
Dear Tsz Kim,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.I do appreciate your comments in relation to the room size. We do mention the size of the room in all our room descriptionsThank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
6/10 Okay
Verified traveller
27 Sept 2023
a very small room
Verified traveller
Stayed 3 nights in Sep 2023
Response from Blair Morten - Hotel Manager on 28 Sept 2023
Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience, therefore it is disappointing to read that we have not quite met your expectations during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.
Excellent budget place to stay. Fantastic staff. Clean room and very easy walk to transport. Highly recommended. Note this is budget accommodation at an excellent price. Not a high class hotel. I will definitely be staying here again. Nice cafe a few doors away.
Martin
Stayed 1 night in Sep 2023
Response from Blair Morten - Hotel Manager on 30 Oct 2023
Dear Martin,Thank you for choosing to stay at ibis budget Auckland Central. I appreciate you taking the time to complete an online review.We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your ratings and comments has also been shared with the team who were very happy to have been able to contribute to your comfort during your stay.Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to ibis budget Auckland Central in the near future where there will always be a warm welcome awaiting your arrival.