I am sorry about that. Thank you very much

Thank you very much

thank you

Thanks for your feeback. we have change the duvet .

This is not true. When the lady checked in with her daughter, she told me that her daughter's study would end on February 28, not March 1 as originally scheduled. So she requested that the 14-day booking be reduced to 12 days and refunded to her for the last two days of accommodation. I told her that you could cancel for free 168 hours before you check-in. Now that you have checked in, you can’t change or refund in accordance with the rules, and asked her to check the conditions and promises when she booked the room. On February 28, she found me and said she was leaving on the 29th and asked for a refund, and show me the words as you see. She also said that if I did not refund thelast two days of accommodation to her, she would put the words online. I rejected her threat, so she did what she said . New Zealand is entering a dry and dry summer this time, and I don't understand why the room where this lady lives is humid and musty. I opened the window and clean the room after she left and the , unpleasant musty smell she caused also disappeared. I am regrets what she try to do to get the refund.