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Reviews of Freemans Bay Three Bedroom with a View

Freemans Bay Three Bedroom with a View
15 Hopetoun Street, Auckland

Reviews

5.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 1 out of 2 reviews" "
Rating 4 - Poor. 1 out of 2 reviews" "
Rating 2 - Terrible. 0 out of 2 reviews" "

4.0/10

Cleanliness

4.0/10

Staff & service

5.0/10

Property conditions & facilities

Reviews

6/10 Okay

Margarita

Disliked: Cleanliness, staff & service
Little bit tricky with the pickup of keys downtown first, not an easy experience. The apartment was roomy, not particularly clean , not quite enough towels, hand towels etc for three people.
Stayed 3 nights in Nov 2017
Hi Margarita, Thank you for taking the time to share your experience. First of all we would like to apologize for the inconvenience and that your overall experience was not exceptional. Your feedback is very important to us as it is the starting point we use to act on improvements. We hope you will choose to stay with us in the future, where we will strive to restore your faith in us. Best, John

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - needs some work, deceptive
I booked this luxury 3 bedroom sweet having reviewed the pictures and checked its location. We were travelling with our twins, our 5 year old and 2 grandfathers so the 3 bedrooms and the living space plus laundry etc was ideal. It was disappointing to get to the apartment and find that the pictures that had been put up were misleading. There should have been a TV in each room and in the living room. Only one bedroom had a TV, when i enquired i was told that no there was no supposed to be a tv in each room, contrary to ad, strange that there was an extra remote control but no TV. There was an iron, but no ironing board. No toaster, no lamps in the bedrooms. It should have been cleaned before we arrived but if it was it must have been a very quick job. I sent no less than 3 emails about issues and got no reply. Well no reply until i checked out following their procedures only to get an abrupt text message asking me when i was going to check out after i already had hours earlier. And then i finally get a reply from Pelican Executive Suites saying that i had only left one key behind...we only got one key, another inconvenience when i told them in advance how many people were staying! Oh and the knuckle dusters and anti depressant medication in one of the kitchen cupboards was a nice touch! Somone in mgt needs to lay eyes on this place. Its a great building, a nice new apartment and a great location. Dropping the ball on these things that could so easily be fixed makes no sense.
Stayed 6 nights in Oct 2017
Response from John on 9 Nov 2017
Hi Anonymous, I am sorry to learn that your stay with us is not to the level you expected. We strive to ensure that all of our guests have an exceptional experience and I am not proud when we fail to delight a guest, however, I am grateful for the opportunity to know about any shortcomings, so that we can learn and do better next time.