Ratings based on 1,531 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

Filthy & no value for money

Posted 22/04/2015
Pros: Nothing
Cons: Make over on all rooms
Horrible experience - would not recommend to anyone especially if traveling with infant/kids
1 out of 5
by A verified travellerfrom Wellington nz

Hotel hell

Posted 19/04/2015
Unclean Dirty bedding and toilet Useless staff Lack of utensils Noisy Worst 3 star hotel ever
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19/04/2015
Good location but slightly run down in areas. Clean and comfortable though
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Sydney

Rate Bianco off Queen

Posted 16/04/2015
Pros: Location is in the CBD
Cons: Hope they could upgrade to a larger screen size TV would even be better
Location: Near resturants
It meet our expectation and value for money, it is in the centre so day tripper is really good
2 out of 5
by A verified travellerfrom Hawkes Bay

felt alike a student appartment

Posted 15/04/2015
Pros: Location
Cons: Just about everything!
Location: Queen Street, getting on and off motorway.
Entering the room all you notice is the stained dirty carpet in lounge.Walls scuffed and marked. Blinds in bedroom broken. Dishes in dishwasher dirty and not enough dishes for three people in apartment. Room also smelt of cigarette smoke. There was also no room service.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Kapiti

Nice Hotel for a short stay

Posted 15/04/2015
Pros: The staff and the room itself was good, the shower was amazing!
Cons: The bed was unfortunately really hard but that's probably personal choice. The couch was hard as rock and very uncomfortable.
Location: Real Groovy Records close and Queen Street right there. Good restaurants in the area.
Hotel was in a good location, and the desk staff were friendly although we didn't have much interaction with them.
2 out of 5
by A verified travellerfrom New Zealand

Close to city centre

Posted 14/04/2015
Pros: The location was the only good thing
Cons: everything
Location: Shopping
Stayed here for 2 nights as we attended a concert, when we first arrived and checked into our room it was extremely disappointing. As soon as we walked in to our room there was a horrible smell and we saw water or some sort of liquid on the tiles coming from the fridge. We went into one of the bedrooms and the light did not work. We then tried to call down to the reaction several times and the phone did not work. While all of this was going on there was a horrible beeping noise coming from somewhere in the room. I went down to the reception and complained about the above problems the receptionist advised he sound send somebody up, a repair guy came up changed the light bulb, mopped up the floor and stopped the beeping noise. The repair guy said the fridge was broken and it needed to be turned off for a few hours, we had milk and drinks we needed to keep cold anyway he was not able to fix the fridge and it remained broken for the 2 nights we stayed there. We also found out that the door that joined our apartment to the nest rooms apartment had been unlocked, luckily we noticed and no one was staying on the next room. The repair man had to come back up and lock the door. Overall it was extremely dispiriting and I would not recommend the hotel to anyone.
2 out of 5
by A verified traveller

Posted 03/04/2015
Cons: Dirty and old carpets, poor vacuuming; the sitting room was poorly lit and dingy.
The room was disappointing: an old stove, dingy room, old and dirty carpets.
3 out of 5
Recommended
for Everyone
by A verified traveller

good location away from all the action

Posted 30/03/2015
noise from air conditioning from building opposite all night tends to wake you up and the room smelled bad when we first got there
2 out of 5
by A verified travellerfrom Christchurch

Very disappointed with studio room on Tower B

Posted 18/03/2015
Pros: Easy walk to central city
Cons: Room needed a spruce up and air conditioner.
Studio room very small, only really big enough for a bed. Stated king size bed but no way was it a king. Room needed a spruce up and lacked an air conditioner which should be standard. Would not stay here again.