Ratings based on 1,637 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
84% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Just OK

Posted 29/07/2015
Pros: Location
Cons: Beds need upgrading
We stayed in 2 bed apartment. The staff were efficient and friendly. Although modern the apartment was looking worn, cracked basin etc and there is only a view of other buildings. The bathrooms were clean. But the beds were uncomfortable, and the noise from the air con units across the street kept us awake. Although a good price for central Auckland. We won't be back.
4 out of 5
for Everyone
by A verified traveller from auckland


Posted 13/07/2015
They did stuff up my booking but the staff were helpful enough to get a room that suited me. Clean. Quiet. Would stay there again
2 out of 5
by A verified traveller from Auckland

Handy to shops in queen st shame that.......

Posted 14/06/2015
Toaster kept tripping circut breaker Dishwasher not working Shower door fell off track Washing machine took ages Staff at counter were rude as they started serving another customer whilst half way thru checking out, then tried to over charge me 2 nites thanks to video foot they were wrong.
1 out of 5
by A verified traveller from AUCKLAND


Posted 13/06/2015
Location: QUEEN ST
tried to overcharge us by 234 and keep money, lucky we had receipt. dishwasher broken washing machine doesnt spin clothes couch hard parking $25 no special services for expedia gold members offered even when asked would not recomend at all
2 out of 5
by A verified traveller

This is four and a half star hotel?

Posted 12/06/2015
Pros: Good location.
Cons: Needs to be refreshed.
Location: Great restaurants, shopping and entertainment nearby
Hotel was run down, and tired. The worlds tiniest television. Can't believe this was a four and a half star??!! Staff was fine. Room comfy enough. A bit too much noise from outside. Overall just not great.
5 out of 5
for Everyone
by A verified traveller

Gute Lage des Hotels

Posted 11/06/2015
Das Hotelzimmer hat eine sehr gute Ausstattung: Küche, Waschmaschine, Trockner, Balkon, WLAN. Es liegt unweit des CBD und des Hafens. Zum Bus, der vom/zum Flughafen fährt geht man 2 Minuten.
1 out of 5
by A verified traveller from Sydney

Don't be fooled by the nice photo's

Posted 05/06/2015
Pros: Nothing
Cons: Listed above
Location: Close by to everything in the city, and close to many great Chinese restaurants
This will be the first review I have ever posted as the many hotels I have booked with Expedia overseas and locally have been great except for this one. Check in went well staff were friendly and helpful, then we got to the room, keep in mind that my mate and I are tradies so we are not expecting the Hilton however a. The room stunk of cigarettes b. Every inch of the carpet was stained with red wine and other filth c. Shower head was broken d. Fridge leaked e. Bed base in the second room was missing slates so the mattress sunk and the slats that were left pushed through the mattress f. Blinds were broken g. Sofa base was broken, was for 2 but it sunk in the middle so only one person could sit on it h. TV was smaller than most desk top PC monitors.
3 out of 5
by A verified traveller from Melbourne

OK but could have been improved!!!

Posted 29/05/2015
Pros: near the city...
Cons: the facilities...
Location: it's near the city itself and walking distance..
Staff are friendly and helpful, but staying in short period is ok but longer than 3 nights is not. Very noisy environment...
3 out of 5
for Everyone
by A verified traveller


Posted 27/05/2015
5 out of 5
for Everyone
by A verified traveller from Gisborne

Excellent facilities right in city centre

Posted 23/05/2015
Pros: Central with parking.
Location: Public transport close by. Easy access to zoo, Motat. Queen Street.
Spacious room, comfortable bed. We would have liked instructions on how to use the washing machine and some cleaning product in the room to wash coffee cups rather than use dishwasher for two people when staying for more than one night. (tea towel, dishwashing liquid, wipe cloth.)