Front of property

Reviews of Base Auckland

2 out of 5
Base Auckland
Level 3, 229 Queen Street, Auckland

Reviews

6.4
Rating 10 - Excellent. 85 out of 676 reviews" "
Rating 8 - Good. 218 out of 676 reviews" "
Rating 6 - Okay. 190 out of 676 reviews" "
Rating 4 - Poor. 111 out of 676 reviews" "
Rating 2 - Terrible. 72 out of 676 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

Reviews

4/10 Poor

Nunia

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
My review
Their were alcohol cans / cigarettes packs hidden under beds , which was disgusting ,no enough air conditioning windows aren’t able to open and also beds were broke and cheap ripped at the bottom just major health and safety issues I will not recommend and also a pain waking up having to go to use the bathroom on the 3rd floor
Stayed 2 nights in Sep 2020

10/10 Excellent

Linda, Whangarei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This time women attended to me and they do the little things and very pleasant
Stayed 1 night in Nov 2020

6/10 Okay

Verified traveller

Cheap - had the basics. Needs a bit of a spruce up.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2020

4/10 Poor

Verified traveller

I know backpackers are meant to be a bit more casual but this was on the lower end of that. Upon arriving my bathroom had dried up blood stains on the tiles, the shower curtain and floor had black mould as well ad the carpet inbetween.
Stayed 3 nights in Jul 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The price was super cheap but the base truly is budget. Rooms & bathroom was tired. Beds -comfortable. Magnetic lift cards - very temperamental. Kitchen was very average.. Staff-pleasant
Stayed 2 nights in Jul 2020

6/10 Okay

Albert

Disliked: Cleanliness
Average hostel, reasonable cost in the CBD centre.
Stayed 1 night in Jun 2020

10/10 Excellent

Jade, Hawkes Bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service :) Paid for what I got, recommended
Stayed 1 night in Jun 2020
Response from Reception Crew on 2 Jul 2020
Hey thanks for your great review! Reception Crew Base Auckland

6/10 Okay

Kathryn

Liked: Staff & service
Disliked: Cleanliness
Lady at check in was really friendly Rooms seem to have been let go a little bit since our last stay Didn’t seem to have been properly cleaned by
Stayed 1 night in Jun 2020
Response from Base Crew on 11 Jun 2020
Kia Ora, Thank you for taking the time to leave us a review! We have taken note of your suggestions and will be following up with our housekeeping team. Regards

10/10 Excellent

Razif

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Base Crew on 21 May 2020
Hey Razif! Thanks for the Review! Safe Travels!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hi there, our room was nice, the shower great but a bit old. We enjoyed our stay, but found using our swipe cards really difficult, and got stuck in the lift at least 3x (scary!). The other problem for us was people hanging out in the hallway on our floor in the middle of the night (3-4am, Thursday night) and the nightclub, which was almost drowned out by our lovely air conditioner :) If we stay again perhaps we will try a higher floor. Thanks and keep safe :) Fiona Jay and Jason Goodman
Stayed 1 night in Feb 2020
Response from reception on 18 Mar 2020
Thank you for your review! We are currently updating the hostel! We hope you enjoyed your stay! Safe travels :) Reception staff

8/10 Good

Whoever, Auckland

Travelled with partner
Liked: Staff & service, amenities
Stayed a couple times here and each stay is different. Sometimes we get a good room and sometimes we don’t but love the location and stuff
Stayed 1 night in Mar 2020
Response from reception on 15 Mar 2020
Thanks for your feedback! We are in the process of updating the hostel. We hope you enjoyed your stay! Thanks, Reception staff

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Loved the breakfast option, loved the location, loved the roof top bar. Didnt love the smell of mould in the room and no windows that opened And 2 out of 3 lifts didnt work.
Stayed 2 nights in Feb 2020
Response from Reception staff on 25 Feb 2020
Thank you for your feedback! We are currently updating the hostel. We hope you enjoyed your stay! Safe travels!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Backbenders
The people running Base were friendly & tried to be helpful but the bed was a shocker! After the fourth night ( 7 nights total) my back was so painful it made walking around Aucklands sights very slow so it really put a dampener on our holiday!
Stayed 7 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Well from the photo we got shown of room on the website was completely different to the room we actually got. The photo on the website showed that we would be getting a window, and other things but instead we basically got a box.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 1 night in Feb 2020

6/10 Okay

Christine

Liked: Staff & service
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were fantastic, so friendly. But the base music in reception could be heard before the elevator doors even opened. Room clean, little dated. Bathroom awful! No one had cleaned behind door, roof paint peeling badly, fire sprinkler rusted and mould discoloration along bottom of shower curtain; even though it sat 2feet off the floor. Could hear every door, every footstep down the entire corridor and the aircon, though perfect room temp, was very loud, 24/7. Missed out on breakfast I had included in my booking because no one gave me vouchers etc at check in. Was told this at checkout.
Stayed 3 nights in Feb 2020

4/10 Poor

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need better staff, have of them dont care. Service has slipped since last there.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020
Response from reception on 27 Jan 2020
Thank you for your review. We hope you enjoyed your stay! Reception Staff

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
DIRTY!!! They did not vacuum the floor, the pillow case and the bed sheets are NOT change. Room Smells like sweat. Not enough key card to access the lift. NEEDS IMPROVEMENT.
Stayed 1 night in Jan 2020
Response from Reception on 22 Jan 2020
Hey thanks for your review, We are sorry to hear this, we would like to reassure you our housekeeping team do clean the hostel on a daily basis and the bed linen is changed after every guest leaves and on request during the guests stay. We apologies for the lack of key cards during your stay, this was due to an unforeseeable amount of guests not returning their key cards on check out. We would like to reassure you we are moving away from this system, and will be using GOKI throughout the hostel, this means you will be able to use your phone as a key. Had we known your concerns we could have dealt with them at the time. Safe travels Reception Crew Base Auckland

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Reception on 20 Jan 2020
Thank you for your 5 star review. We hope you enjoyed your stay! Safe travels :) Reception staff

2/10 Terrible

Roger L.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely Disappointed in both.
This is the worst hotel/hostel we have ever stayed at. This is not even a hostel but a backpacker hideout. When we asked for a refund we were told we had already checked in and no refund possible. Therefore, we had to rent at another hotel and spend considerably more due to the fact we had no phone and no computer. Hotels.com did nothing to help us out except to contact the hotel and they told them no refund. After having booked over 35 different hotels all over the world, we received no satisfaction from Hotels.com. They did not even ask us if we wanted a refund for our earned free nights, which would have eased the financial blow we took at this dump. Buyer beware of the pictures on Hotels.com and the no help Customer Service Team.
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Amenities
Stayed 2 nights in Dec 2019
Response from Base Crew on 6 Jan 2020
Thank you for your review. We hope you had a great stay! Safe travels :) Reception staff

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed bugs bed bugs bed bugs, BED BUGS BED BUGS Showed our bites to staff who did not seem surprised or apologetic
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Shared bathroom was further away than expected but view was awesome.
Stayed 1 night in Dec 2019
Response from Base on 6 Jan 2020
Thank you for your review. We hope you enjoyed your time with us! Safe travels :) Reception Staff

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities
Much cleaner than last time I stayed there Great location
Stayed 1 night in Dec 2019
Response from Base Crew on 17 Dec 2019
Hey thanks for your review! Safe travels Reception Crew Base Auckland

4/10 Poor

SH

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Bed is unclean, there is hair stuck on the bed. Music can be heard in the dorms.
Stayed 1 night in Dec 2019
Response from Base Crew on 8 Dec 2019
Hey thanks for your review, We're sorry to hear this! Had we known your concerns we could have dealt with them at the time. Reception Crew Base Auckland

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent for the price, room was comfy and good size. Only issues were with my card not working in the elevator or the elevator stopping all together and the wifi not working well in my room
Stayed 3 nights in Nov 2019
Response from Base Crew on 4 Dec 2019
Hey thanks for your review! Reception Crew Base Auckland

4/10 Poor

Verified traveller

Won’t stay there again
I was in an en-suite room on third floor. It was noisy coming from the reception playing loud music till midnight.
Stayed 1 night in Nov 2019
Response from Base Crew on 30 Nov 2019
Hey thanks for your review, We're sorry to hear this, unfortunately we are a hostel in the CBD with 2 bars and a resident DJ, so the hostel can be a little noisy at times. In concern to music from reception we do normally turn the music down in reception at night from 10pm. Had we known your concerns we could have dealt with this at the time. Reception Crew Base Auckland

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
The staff were helpful. The place was super loud but they did have a quiet area to do any work or just chill. The room could have been better eg. Individual lights at each bunk and even power points at each bed to charge your devices. The individual lights would be helpful as people came in at different times meaning if you were asleep early you were woken up by others turning on the light. The room would’ve been better if it had windows to open as we had windows but they couldn’t open and the room smelt of stinky feet and mildew. The breakfast should be included in the room price as its nothing special and the amount you pay to stay is pretty high for the condition of the property.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

4/10 Poor

Wang, Henan

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There is no windows, no TV in the room, no kettle.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
bathroom moulded up, room hadnt been cleaned, old fittings but could've used a wipe down at least.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness
Loved the location. Did NOT like the cleanliness of room & bathrooms ...not good.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The music in the communal area was very loud. After not being able to sleep due to location (Auckland CBD on a weekend - Bar noises) the thumping base in our room the next day was not appreciated.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2019
Response from Base Crew on 5 Nov 2019
Hi thanks for your review, Reception crew Base Auckland

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bare basics
Icture when booking showed a n ensuite with the room. Oom itself was bare basics
Stayed 1 night in Oct 2019
Response from Base Crew on 5 Nov 2019
Hi thanks for your review, We're sorry to hear this, we will look into it. Had we known we could have looked into this matter for you at the time. Reception crew Base Auckland

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Ideal location. Comfortable place. But key card wasn’t working a few times
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was only there for a night and it’s in the heart of the city close to everything. Room was lovely and shared bathroom was just down the hall and clean
Stayed 1 night in Oct 2019
Response from Base Crew on 11 Oct 2019
Kia Ora! Thanks for your review! Hope to see you again soon!

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Good social hostel, lots of events and chances to meet new people and a great location. Staff was very friendly and helpful. However not the most clean facilities, and our room was small and the walls are VERY thin. We had super noisy neighbors and we could hear everything, late into the night and early morning
Stayed 2 nights in Oct 2019
Response from Anthony on 9 Oct 2019
Hey thanks for your review, We're sorry to hear this and will look in to it! Reception Crew Base Auckland

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Busy staff but very helpful. I was at a conference and just needed somewhere close and safe to (try) to sleep the night.
Stayed 1 night in Sep 2019
Response from Base Management on 2 Oct 2019
Kia Ora, Thank you for leaving us a review today! We are glad to hear that our staff were very helpful! We love them! Please let us know if there is anything else we can do to help improve your stay next time!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
No airflow in the room at all. Windows inoperable No air conditioning Had to ask for a fan Great location during the day but not so safe when waiting for bus to airport T 4am
Stayed 1 night in Sep 2019
Response from Base Crew on 11 Oct 2019
Thank you for taking the time to leave us a review. We appreciate your feedback as we are always trying to figure out ways to improve on the guest experience. We hope we get the chance to improve your stay in the future!

6/10 Okay

Emily

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
spring
there was a spring in the bed
Stayed 1 night in Sep 2019
Response from Base Crew on 11 Oct 2019
Thank you for taking the time to leave us a review Emily. We have taken note of the issue in your room and actioned it. We hope to see you again in the future!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Not that great...
I’ve stayed at a lot of hostels, and I know you have to take the good with the bad, but... I wasn’t a fan of this place. It was dirty, everything from the bathrooms to the hallways was dirty. The bathrooms were in rough condition in general. The good parts-it’s RIGHT in the center of Auckland, so the location is great. And it has a good rooftop terrace. But other than that, I don’t know if I would recommend this place.
Stayed 2 nights in Aug 2019
Response from Reception Crew on 27 Aug 2019
Hey thanks for your review, We're sorry to hear this, if we had known your concerns at the time we could have dealt with them. Reception Crew Base Auckland

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2019
Response from Reception on 21 Aug 2019
Hey thanks for your review, shame you didn't let us know your concerns at the time, we could have tried to have resolved them! Reception Crew Base Auckland

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from Base Crew on 11 Oct 2019
Kia Ora, Thanks for your review! Hope to see you again!