Desk, blackout curtains, soundproofing, free WiFi
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Reviews of Auckland Airport Motel

3 out of 5
Auckland Airport Motel
138 Mckenzie Road, Auckland, Auckland

Reviews

8.6

Excellent

Rating 10 - Excellent. 163 out of 311 reviews" "
Rating 8 - Good. 101 out of 311 reviews" "
Rating 6 - Okay. 30 out of 311 reviews" "
Rating 4 - Poor. 7 out of 311 reviews" "
Rating 2 - Terrible. 10 out of 311 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jackson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place so much and will always book there when i need💯💯💯
Stayed 1 night in May 2024
Response from Reservations on 11 May 2024
Thank you for your review Jackson :)

8/10 Good

STEUART

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint we had was that the air con wasnt adjustable and was pre set to about 20 deg c , and wasnt warm enough .Old people need to be warm
Stayed 1 night in May 2024
Response from Reservations on 9 May 2024
Hi Steuart, thank you for your review. The air con is able to be adjusted on the remote which have the temperature buttons and mode settings.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to Auckland International Airport. Clean and tidy.
Stayed 1 night in May 2024
Response from Reservations on 6 May 2024
Thank you for your review

10/10 Excellent

Tapaita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservations on 3 May 2024
Thank you for your review

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when arriving or departing from Auckland Airport. Thoroughly recommend. Thank you
Stayed 1 night in Apr 2024
Response from Reservations on 29 Apr 2024
Thank you for your review

6/10 Okay

Mike

It was handy to the airport but the office closed at 5 . It was supposed to Be two beds but was one bed and a fold out couch , which we discovered by accident. There was no bedding for this so ended using towels . There was no one in the office to help sort it out . Pretty poor.
Stayed 1 night in Apr 2024
Response from Reservations on 28 Apr 2024
You booked a queen studio which entails a queen bed only! If you wanted a room with 2 beds then that is the room type you should of booked, thats a pretty poor decision on your end.

6/10 Okay

Alison

Stayed 1 night in Apr 2024

10/10 Excellent

Jackson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservations on 20 Apr 2024
Thank you for your review

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservations on 10 Apr 2024
Thank you for your review

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservations on 9 Apr 2024
Thank you for your review

10/10 Excellent

Jackson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another awesome stay😁Just love this place, friendly staff and the rooms are always clean and tidy.💯
Stayed 1 night in Mar 2024
Response from Reservations on 5 Apr 2024
Thank you for your review

8/10 Good

DAHIANA, san juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
is a great hotel for the price
Stayed 2 nights in Mar 2024
Response from Reservations on 3 Apr 2024
Thank you for your review

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and affordable for family of 5.
Stayed 1 night in Apr 2024
Response from Reservations on 2 Apr 2024
Thank you for your review

10/10 Excellent

Sharlet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful with taking care of my luggage and the reminder of the desk hours for my check in.
Stayed 1 night in Mar 2024
Response from Reservations on 2 Apr 2024
Thank you for your review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Reservations on 29 Mar 2024
Thank you for your review

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from Reservations on 17 Mar 2024
Thank you for your review

6/10 Okay

Davida

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place is a bit dated and was dirty. The carpets are stained, it is a bit of a different set up. It isn’t just a motel, there are people who also appear to be living in some of the units. Some might see the place as a bit sketchy, but it was an okay place to lay our head for the night.
Stayed 1 night in Mar 2024
Response from Reservations on 13 Mar 2024
Thank you for your review

8/10 Good

Sheri Louise

Travelled with partner
Liked: Staff & service, property conditions & facilities
Highly convenient for an overnight stay before catching an international flight. Loved the easy parking and access to the room. The queen bed was extremely comfortable and the suite exceptionally clean. However there was an overpowering chlorine smell when we arrived and we had to immediately air out the room. Nice new kitchen sink and counter. Amenities would benefit from a few wine glasses, a sharp knife for food prep and some hand towels. The morning shuttle service was excellent. Thank you!
Stayed 1 night in Mar 2024
Response from Reservations on 12 Mar 2024
Thank you for your review

8/10 Good

Kenji

Travelled with family
Liked: Cleanliness, property conditions & facilities
Conveniently located to Auckland International Airport (about a 10-15 minute drive). The rooms are quite spacious and convenient if you are traveling as a family. Check-in was quick and easy, and check-out was as simple as dropping the key into a return box. I am not sure of the after-hours service as the front office was often closed (I would call them in advance).
Stayed 1 night in Mar 2024
Response from Reservations on 11 Mar 2024
Thank you for your review

10/10 Excellent

Christine L

Travelled with group
Liked: Cleanliness, staff & service, amenities
Motel was convenient to airport. Easy after hours check-in. The only complaint I have was the noise in the next unit. Walls are very thing. Overall, a great stay.
Stayed 1 night in Mar 2024
Response from Reservations on 7 Mar 2024
Thank you for your review

8/10 Good

Lynley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reservations on 6 Mar 2024
Thank you for your review

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would go back there very convenient. Might be a motel but beds are like 5 star hotels comfy .would stay there again !
Stayed 1 night in Feb 2024
Response from Reservations on 4 Mar 2024
Thank you for your review

10/10 Excellent

Kaatje

Stayed 1 night in Mar 2024
Response from Reservations on 25 Mar 2024
Thank you for your review

2/10 Terrible

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spotless - room decorated and maintained to high standard. Useful having a mini kitchen area with fridge and basics.
Stayed 1 night in Feb 2024
Response from Reservations on 4 Mar 2024
Thank you for your review

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just like this place because of the service and convenience. Great rooms.
Stayed 1 night in Feb 2024
Response from Reservations on 27 Feb 2024
Thanks for staying with us Jackson. We appreciate your feedback!

8/10 Good

Renuka

Liked: Cleanliness, staff & service, property conditions & facilities
Good basic accommodation close to airport. Friendly staff and easy check-in. Parking onsite.
Stayed 2 nights in Feb 2024
Response from Reservations on 26 Feb 2024
Thank you for your review

6/10 Okay

Stacy Rouse

Travelled with partner
You always had to go to the front desk and ask for more pass words for the Wi-Fi. Instead of just one password for the Wi-Fi.
Stayed 7 nights in Feb 2024
Response from Reservations on 24 Feb 2024
Thank you for your review

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff very pleasant and helpful
Stayed 1 night in Feb 2024
Response from Reservations on 22 Feb 2024
Thank you for your review

10/10 Excellent

Robert, Weston

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our only disappointment is that the advertised airport shuttle had limited hours and we had to get a taxi ride (cost $65 NZD) to get to the motel.
Stayed 1 night in Feb 2024
Response from Reservations on 18 Feb 2024
Thank you for your review

10/10 Excellent

Judith

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Close to the airport, dining options limited, but easy to get an uber or sich to other dining option. Clean and spacious
Stayed 1 night in Feb 2024
Response from Reservations on 17 Feb 2024
Thank you for your review

8/10 Good

Susan, Kula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was good for our 5 person family. Little tight space but ok and clean.
Stayed 3 nights in Feb 2024
Response from Reservations on 17 Feb 2024
Thank you for your review

6/10 Okay

Giles

Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Jan 2024
Response from Reservations on 17 Feb 2024
Thank you for your review

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great airport hotel for quick stay
Very clean for an airport hotel, we had a late arriving flight and ane early campervan pickup nearby so this was perfect to shower and get some horizontal rest in between. Big enough for three adults to share for the night, late check-in was perfect and very quiet area. Only complaint is the wifi times out.
Stayed 1 night in Jan 2024
Response from Reservations on 6 Feb 2024
Thank you for your review

4/10 Poor

Travis

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Sketchy property. Literally did not see one employee the entire stay. Don't be fooled by "airport shuttle" unless you need to leave for the airport between 9am and 5pm and hope the guy is willing to break away from whatever they do. Dirty and dark outside. I wouldn't let my wife walk the property without me. Comfy bed if that is all you are looking for.
Response from Reservations on 17 Feb 2024
You arrived after office hours and checked out early outside office hours.Reception hours and shuttle hours are clearly stated on all booking sites. Thank you for choosing to book and stay.

6/10 Okay

Gerold

Travelled with partner
This is a very basic hotel. Nothing fancy but it was OK for one night before we flew out. Close to the airport but neighborhood is not great. Not really walkable and not much around for dining and shopping.
Stayed 1 night in Jan 2024
Response from Reservations on 30 Jan 2024
Thank you for choosing to Book and Stay

6/10 Okay

Yanqing

Travelled with family
Liked: Cleanliness
If there’s a shelf in the shower, it would be better. Plus, 2gb of internet access in 7 days is ridiculous! We paid $240 a night, we deserve a better service.
Stayed 1 night in Jan 2024
Response from Reservations on 28 Jan 2024
If you needed more WiFi access, You should've asked and it would of been provided.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty
This was truly the most disgusting place to stay. What you see in the pictures on line is far from what you get. I literally feared for my safety and when I asked for a refund so I could go stay somewhere else, clean and safe, they said no and that was after I pointed out all the nasty faults of this motel. Why the health department hasn't shut this place down shocks me or maybe it's because nobody has filed a complaint. Guess I'll be the one to do so!
Stayed 2 nights in Jan 2024

8/10 Good

Jill

Stayed 1 night in Jan 2024
Response from Reservations on 6 Feb 2024
Thank you for your review

10/10 Excellent

Deborah

Stayed 1 night in Jan 2024
Response from Reservations on 21 Jan 2024
Thank you for your review

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservations on 22 Jan 2024
Thank you for your review

8/10 Good

Chris

Stayed 1 night in Dec 2023
Response from Reservations on 21 Jan 2024
Thank you for your review

6/10 Okay

Rochelle, Tauranga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservations on 21 Dec 2023
Thank you for your review

8/10 Good

Marie

Travelled with partner
Liked: Cleanliness, staff & service
The motel was clean and staff were very freindly
Stayed 2 nights in Dec 2023
Response from Reservations on 21 Dec 2023
Thank you for your review

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another wonderful stay at the Auckalnd Airport Motel. I am a regular visitor to this motel now💯
Stayed 1 night in Dec 2023
Response from Reservations on 16 Dec 2023
Thank you for your review

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got more than I expected
The office manager / driver was wonderful. We were there for two nights before catching our flight out, and she made recommendations on where we could shop, eat, and where we should go for a treat. The area was a mixture of residential and industrial, so her advise was welcomed. This is not a 5-star resort, but for what I paid for I got much more than expected. We had a large room, with a kitchenette, queen bed, and sleeper sofa. Plenty of room for us to relax and decompress before heading back. Will definitely use them again if I need a stay in Auckland.
Stayed 2 nights in Dec 2023
Response from Reservations on 16 Dec 2023
Thank you for your review

6/10 Okay

Marilynn

Stayed 1 night in Dec 2023
Response from Reservations on 15 Dec 2023
Okay. Thank you for your review

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle was quick to arrive. Super friendly receptionist, room was clean. We enjoyed our stay. Thank you
Stayed 1 night in Dec 2023
Response from Reservations on 15 Dec 2023
Thank you for your review

10/10 Excellent

Moana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We found this accomodation excellent for the price, reception was great and welcoming the room size was good and it was clean definitely would recommend for value and proximity to airport
Stayed 1 night in Nov 2023
Response from Reservations on 5 Dec 2023
Thank you for your review

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean,quiet and close to the airport. Great to be able to leave our vehicle there while we were away for a few days.
Stayed 1 night in Nov 2023
Response from Reservations on 5 Dec 2023
Thank you for your review

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and rooms
Stayed 1 night in Dec 2023
Response from Reservations on 5 Dec 2023
Thank you for your review