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Reviews of InTown Suites Extended Stay Auburn AL - Auburn University

2 out of 5
InTown Suites Extended Stay Auburn AL - Auburn University
1188 Commerce Dr, Auburn, AL

Reviews

6.8
Rating 10 - Excellent. 65 out of 272 reviews" "
Rating 8 - Good. 73 out of 272 reviews" "
Rating 6 - Okay. 64 out of 272 reviews" "
Rating 4 - Poor. 29 out of 272 reviews" "
Rating 2 - Terrible. 41 out of 272 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy your stay!
Well kept hotel. Friendly desk help, super clean room and facilities.
Stayed 11 nights in Jan 2023

10/10 Excellent

Eliana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
InTown Suites is a quiet and nice place to stay. The Staff is friendly and the room is clean and cozy. This place is highly recommended.
Stayed 7 nights in Aug 2022

6/10 Okay

Maisha

Travelled with family
Disliked: Amenities
Our reservation had to be changed due to a maintenance issue. So our party of 4 had to move to a single bed room. They did call ahead of time and let us know. The guy that checked us in was very nice and helpful with the room change. We checked in on Saturday and that was the last time we saw the office open. Only 1 roll of toilet paper and 2 sets of towels in the room. You better ask for extra at check-in. Office was closed but a staff member was present the next day. She told us we were unable to get any extra towels or tissue while the office was closed. Other than that it was a decent stay for a last minute trip.
Stayed 3 nights in Apr 2022

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2021

4/10 Poor

Helen

Disliked: Cleanliness, property conditions & facilities, room comfort
Check in was messed up. Charged twice for a one night stay. Room was not clean. Looked like there had been an animal in the room prior to our stay and there were fur balls everywhere.
Stayed 1 night in Apr 2021

6/10 Okay

Rodolfo

Stayed 14 nights in Jul 2020

4/10 Poor

Verified traveller

Business traveller, Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
UPSET CUSTOMER
I had to cancel my reservation because i received information from my family in California, my mother got sick and i had to return to California. I wasn't given any assistance with the daily rate i was charged. I was charged $298. I felt it should have been lowered due to circumstances.
Stayed 3 nights in Aug 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room needs to remodel, and not patched up. I would never stay at that location.
Stayed 8 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
clean, reasonable priced lodging for extended stays. You get pretty much exactly what they advertise.
Stayed 7 nights in Feb 2020

10/10 Excellent

Dorcey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Jimmy on 14 Nov 2019
Thank you for your feed back. We look forward to seeing you again. Thank You

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019
Response from Jimmy on 14 Nov 2019
Thank you for your review. We will handle any inconvenience that you may have had. We look forward to seeing you again. Thank You

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was ordinary. Pleasant environment. Outside was clean. Neighborhood was mainly other businesses.
Stayed 1 night in Nov 2019
Response from Jimmy on 14 Nov 2019
Thank You for your feed back. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was more convenient than a hotel. Park at your door, two full rooms, full kitchen, full bath, room to move around, unlike a cramped hotel room. I'll use them again. Reasonable rates, too! Plus, they have a nice pool.
Stayed 1 night in Sep 2019
Response from Jimmy on 9 Nov 2019
Thank You. Jimmy Moss

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Jimmy on 9 Nov 2019
Thank You. Jimmy Moss

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All was clean and good. The staff was so kind and helpful. The only thing i would mention is that it’s a little dated and i thought it odd that they don’t come in til 11am on Sunday. No one was there to check us out; we just put keys under the door.
Stayed 1 night in Sep 2019
Response from Jimmy on 15 Nov 2019
Thank You for the review. We are working on to update our rooms. We look forward to seeing you in the future.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff at the front desk was very nice and helpful. The cleaning staff could do a much better job, the rooms were filthy
Stayed 1 night in Aug 2019
Response from Jimmy on 14 Nov 2019
Thank You for your feed back.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Jimmy on 15 Nov 2019
Sorry for the bad visit. We will fix the situations here. Hope to see you in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and within walking distance of several restaurants.
Stayed 1 night in Jul 2019
Response from Jimmy on 14 Nov 2019
Thank You for your feed back we look forward to seeing you again.

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gotta Move to a more comprable hotel....
Always an enjoyable experience. The only unsatisfactory Items are that I can't redeem my Hotel.com rewards at the In Town Suites, and the price seems to have gone up to the point where I can stay at a comparable hotel so much cheaper, that the price difference basically earns me 2 free nights for every 7 days I stay, booking outside of Hotels.com.....
Stayed 7 nights in Jun 2019
Response from JImmy on 15 Nov 2019
Thank you for your review. we look forward to seeing you again.

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2019
Response from Jimmy on 15 Nov 2019
Thank you for your review. We look forward to seeing you again.

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2019
Response from Jimmy on 15 Nov 2019
Thank you for your review we look forward to seeing you again.

2/10 Terrible

Verified traveller

Liked: Cleanliness
i was given a room with a " beeping" fire alarm. They said to just take thw battery out, but it helped for just a while. Didnt sleep well and just got up early and left. Bummer trip and waste of money
Stayed 1 night in Apr 2019
Response from Jimmy M on 15 Nov 2019
I'm sorry for the fire alarm. We will take care of this issue. we look forward to seeing you again.

8/10 Good

stephanie

Liked: Staff & service, room comfort
Stayed 8 nights in Apr 2019
Response from Jimmy on 15 Nov 2019
Thank You for the review. Hope to see you in the future.

8/10 Good

MattOliveira

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The room doesn't smell clean. But still, fair for the price.
Stayed 7 nights in Apr 2019
Response from Jimmy on 15 Nov 2019
Thank you for you review. We will fix this issue. We hope to see you again.

2/10 Terrible

Aaron

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Staff & service
This hotel cancelled my reservation because I wasn’t there by 7 pm and then would not give me a room because they said they’re office was closed. Expedia should not offer this as a hotel option since they do not really operate like a hotel
Stayed 1 night in Apr 2019
Response from Jimmy on 15 Nov 2019
I'm sorry for the cancellation. We will fix this problem. I hope to see you in the future.

4/10 Poor

E.Chancey, Headland, Al.

Travelled with partner
Disliked: Amenities, property conditions & facilities
Liked the location. Did not like parking situation, dirty rooms especially bathroom. Outside walkways had cigarette ashes and butts, empty beer cans . The only amenity was toilet tissue, thankfully. Not even soap.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 2 rooms days in advance and the day of my reservation I received a call confirming that I actually wanted 2 rooms.. I said yes... a few hours later I received a call saying they were over booked and had been cancelled. I was left without anyplace to stay in town that night for me and my family due to their error.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
They wouldn't check ne in after making a reservation.
Stayed 7 nights in Mar 2019

6/10 Okay

connie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2019

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Stay Here. !!!!!!!
Awful. Room we reserved was not what we got. Reserved a king and a queen bed. Got stuck with 2 full beds in a room barely big enough for one bed. Stunk. Plastic bag over smoke dector. Just didn't feel clean. Couldn't stay there. We left. Tried to call all day on way down. Nobody would answer phone. I should have been called about our room change. Breech of contract. I should get my money back back.
Stayed 1 night in Mar 2019

10/10 Excellent

Jody, Auburn, Al

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, Manager has been helpful in every possible way, With laundry on-site for guest is perfect for an extended stay or someone just needing to help get back on track with a budget.
Stayed 7 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Stayed 7 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
It was ok for what we needed. The lighten was a little shouty and they don't take out your trash daily or at all. The
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Property a bit run down. Could use some fresh paint They do have new tvs and room furniture.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Decent place if you need to stay somewhere a while and don’t want to spend a ton of cash
Stayed 10 nights in Aug 2018

2/10 Terrible

Francis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sloppily managed and dirty!
I have already posted a comment! The rooms are cleaned once a week, in my case, on Wednesday. The last week, the cleaners failed to clean my room, in spite of 4 or 5 requests. On Thursday, I asked the manager to, at least, provide me with clean towels and was told that my room cleaning was not on that day's schedule. I would certainly recommend a stay at In Town Suites Auburn to my most disliked contacts, but to nobody else. Take it off your list as it makes Hotels.com look bad to be associated with such a poorly-managed place.
Stayed 8 nights in May 2018

6/10 Okay

Francis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty in Auburn!
The front desk staff is friendly and helpful. Unfortunately, the cleaning staff is the worst. Cleaning is a once-a-week luxury ... new towels, bed sheets. Today, Wednesday, June 6, I had requested that my room be cleaned at 11 am. Around 2 pm, the cleaner was cleaning an empty room next to mine, was supposed to come but didn't. By 4 pm, I asked the office to send a cleaner, again at 4:45 pm. I walked and saw the cleaner and asked him to come ... "when I have time" was his reply. By 5:15 he was gone, having told the front desk people that I didn't want my room cleaned. The front desk assured me that someone would come ... 8 pm, nobody has! My advice to all, avoid this place at all costs! Not worth it, in the end!
Stayed 7 nights in May 2018

4/10 Poor

George, Georgia

Disliked: Staff & service, property conditions & facilities, room comfort
Despite what they claim, this room was NOT accessible! The toilet reminded me of a child's toilet from an elementary school. The carpet was old and worn, but generally clean. Even though they are advertised as efficiency suites, there was no dished or utensils in the unit, only a couple of coffee mugs. On the positive side, the bed was quite good and the air conditioning system worked properly. This not the worst place I have ever stayed in, by far, but it's also not a great value for the price.
Stayed 2 nights in May 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Wouldn’t recommend
The room appeared as it hasn’t been cleaned prior to me checking in. There were crumbs all over the sink and the bathtub was dirty. The counters in the kitchen appeared to have something spilled on it. There was also dust in different places as if it hasn’t been cleaned in awhile. Throughout the night the other guests were extremely loud
Stayed 1 night in May 2018

2/10 Terrible

Dave

Disliked: Staff & service, property conditions & facilities
Overbooked
The hotel overbooked. Told me they had no room for us as someone already there decided to extend their stay. Isn't that the point of a reservation? you don't let them extend their stay if the room is already reserved! The young woman at the desk wasnt there when we got there, waited 25 minutes for her to return and then, although apologetic, was rude and did nothing to even try and correct the situation. Says she called me, but i had no messages or calls on my phone.
Stayed 4 nights in May 2018

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting rooms, avoid at all costs!
We reserved a non-smoking room and the room reeked of smoke, like someone had smoked years in the room. The room had a moldy small sample shampoo and there was old soap caked in the bathtub. The other inhabitants of this long-stay hotel were very intimidating and almost hostile. We feared our vehicles would be broken into. There was a car in the parking lot with the most foul language emblazoned across the rear windshield. Most spoke Spanish and no English. We cut our stay short and left after one night. We will avoid In-Town suites from here on out!

6/10 Okay

Verified traveller

Staff was unbelievably friendly and courteous. However, the non-smoking room smelled heavily of smoke and the overall cleanliness was not great.
Stayed 2 nights in Feb 2018

6/10 Okay

Mari

Liked: Staff & service
Disliked: Room comfort
Location is great! But my reservation was for a king and queen bed and the room only had a king and twin size pullout coach. The carpet smelled and made the atmosphere a tad hard to deal with.
Stayed 2 nights in Feb 2018

2/10 Terrible

audrey, auburn al

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty
no hot water due to water pump being replaced, cold water was also muddy, room smelled, floor dirty, bathroom nasty. .staff suggested to put us in a room where the remote for TV didn't work..we opt to get refund and leave but was told since they offered us another room..no refund.. needless to say after about 20 min of customer rampage. .we were told it takes 3-4 days for a credit..waiting for credit
Stayed 2 nights in Dec 2017

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel off the beaten path.
The hotel is a little out of the way. The office staff was great. The staff went way beyond to fix an issue that came up. The room was clean and quiet. I would stay here again.
Stayed 1 night in Nov 2017

4/10 Poor

Kyle

Disliked: Cleanliness, property conditions & facilities
Won’t be back.
Room was dirty and not a well maintained unit. Coffee maker and coffee but no cups. Only two towels and washcloths for a family of 4 as I indicated in my reservation.
Stayed 1 night in Nov 2017

8/10 Good

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was very good. The room was clean, the amenities were good, and the location was good. The only issue we had was the water. For some reason the water had an odd smell. It smelled a little sour. They probably just needed to replace some filters. I will definitely recommend this place to others and we will stay here again. Thank you.
Stayed 2 nights in Nov 2017

4/10 Poor

cindy, Alabama

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Wanted a room close to the football game we were attending. Was happy to find the room. I understand it’s more of a longer stay hotel, but was very unhappy with the condition of the room. Supposed to be nonsmoking- could smell smoke when the air was turned on, and found a cigarette package wedged at the head of the bed. Walls of the bathroom and outside of tub were dingy; lots of dust on baseboards and cobwebs on ceiling. Box spring cover needed to be replaced -and mattress was not comfortable. Had to pay ahead of time or would have likely looked for another location.
Stayed 1 night in Nov 2017