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Reviews of Tropicana Atlantic City

3.5 out of 5
Tropicana Atlantic City
2831 Boardwalk, Atlantic City, NJ

Reviews

6.8
Rating 10 - Excellent. 3840 out of 12176 reviews" "
Rating 8 - Good. 2701 out of 12176 reviews" "
Rating 6 - Okay. 1976 out of 12176 reviews" "
Rating 4 - Poor. 1577 out of 12176 reviews" "
Rating 2 - Terrible. 2082 out of 12176 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Eat, play and sleep.
Stayed 2 nights in May 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved every single thing about this place
Stayed 1 night in Apr 2024

10/10 Excellent

Romel

I had a great experience
Stayed 2 nights in May 2024

10/10 Excellent

Mitch

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 3 nights in May 2024

10/10 Excellent

Jodi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel because you don't have to leave. Tons of restaurants and bars and one club. LOVE THAT!
Stayed 1 night in May 2024

8/10 Good

yaovi

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
A fun stay. Great options for drinking & dining. I didnt like that room service never attended to our room during our stay. They did not change the trash which caused our trash to overflow before the end of our stay. They asked us to only request towels via front desk but front desk never answered our call.
Stayed 2 nights in May 2024

10/10 Excellent

Betsy, West Palm Beach

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very impressed on how clean this hotel is kept. Also staff was very nice and helpful.
Stayed 3 nights in May 2024

4/10 Poor

Marquetta

Disliked: Cleanliness, property conditions & facilities
The room was dirty
Stayed 2 nights in May 2024

10/10 Excellent

LaVettee

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in May 2024

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities
i stayed around the safe property
Stayed 1 night in May 2024

8/10 Good

Regina

Stayed 1 night in Apr 2024

8/10 Good

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relatively quiet area on boardwalk off season and plenty of beach access.
Stayed 1 night in May 2024
Response from customer relations on 9 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in habana tower 6611. Nice city view.nice and clean room.
Stayed 2 nights in May 2024
Response from customer relations on 9 May 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Mazda

Liked: Staff & service
Stayed 3 nights in May 2024

4/10 Poor

Shivani

Check in was extremely difficult because there were many extra service charges plus a deposit that I was not aware of via Expedia or Tropicana prior to arriving. Everything was closed which sucked, the pool was closed. Very limited activities
Stayed 1 night in May 2024
Response from customer relations on 9 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

6/10 Okay

David, ENGLWOOD

Liked: Property conditions & facilities
Overall my room was clean and proper BUT THERE WERE BLOOD STAINS ON THE CARPET and they should have cleaned that up but they did not!!!
Stayed 1 night in May 2024
Response from customer relations on 8 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

8/10 Good

Sonya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I ordered dinner from PG Chang on Sunday night tired from a day of traveling. My food specifically my egg roll I eat a round black piece of rubber.
Stayed 3 nights in May 2024
Response from customer relations on 8 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

6/10 Okay

Donna

I didn’t like the fact that we didn’t have maid service. I want clean towels every day. Also, $43 for room service for 5 cups of coffee is ridiculous. I won’t ever use room service at your hotel again.
Stayed 2 nights in May 2024
Response from customer relations on 8 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel at the last minute, not knowing what to expect with a little concern with lower rating. But it was beyond our expectation. We stayed in Havana tower, which was new, clean, and charming! Ocean view room was amazing and could see sweeping view of the city, board walk and ocean. Casino is fun and it was accompanied by lots of beautifully manicured shopping area and superb dining option. We had an amazing time. Parking was $10, but they gave us $5 dollar off coupon, so $5. Yes, that’s all day. Cheaper than any street parking you will ever find. Thanks Tropicana! Loved your hotel.
Stayed 1 night in May 2024
Response from customer relations on 8 May 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the night action with out having to leave the hotel.
Stayed 1 night in Apr 2024
Response from Jasmine on 8 May 2024
Amazing feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

Ania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from customer relations on 9 May 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

2/10 Terrible

Terence

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
poor customer service
Stayed 2 nights in Apr 2024
Response from Jasmine on 8 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

8/10 Good

Joyce

Liked: Amenities
Very nice
Stayed 1 night in May 2024
Response from Jasmine on 8 May 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

10/10 Excellent

Ruby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The places to eat and the clubs
Stayed 1 night in May 2024
Response from Jasmine on 7 May 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

2/10 Terrible

Melissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jasmine on 8 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

Maegen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Fun stay. A lot to do in the hotel. Very clean but could use a couple upgrades
Stayed 3 nights in Apr 2024
Response from Jasmine on 7 May 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

6/10 Okay

Michelle

Liked: Cleanliness, property conditions & facilities
cost too much money for 1 night
Stayed 1 night in Apr 2024
Response from Jasmine on 7 May 2024
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

Rokia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Jasmine on 8 May 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jasmine on 8 May 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

8/10 Good

danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jasmine on 8 May 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

10/10 Excellent

James, Lindenwold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although they overbooked my room selection, the staff at check-in were able to make my stay even better!
Stayed 1 night in May 2024
Response from Jasmine on 7 May 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

10/10 Excellent

Jayna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how close by all amenities and stores were to this hotel.
Stayed 1 night in May 2024
Response from customer relations on 6 May 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

10/10 Excellent

Juana

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Not sure why we were placed in the property furthest away from casino and restaurants
Stayed 1 night in May 2024
Response from customer relations on 6 May 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from customer relations on 7 May 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

10/10 Excellent

JoeyMarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jasmine on 7 May 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

8/10 Good

ROSELYNE

Travelled with partner
Liked: Cleanliness, staff & service
The chelsea look like a old place but it was great nice view by the beach ⛱️ i have fun
Stayed 1 night in May 2024
Response from Jasmine on 6 May 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little confusing getting around.
Stayed 1 night in May 2024
Response from customer relations on 6 May 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

6/10 Okay

Michael, Bensalem

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
No water pressure in the room
Stayed 2 nights in May 2024
Response from Jasmine on 7 May 2024
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

6/10 Okay

Natasha

Travelled with family
Liked: Amenities
Disliked: Staff & service
We werent able to get anyone on the phone when we tried to call the front desk. Our room smelled like mildew. Apparently the chelsea tower is older so its likely the rooms all would have an odd scent. The manager on duty when we were checking out was really pleasant. A younger female with glasses. I cant remember her name. For future stays go to an upgraded tower like south.
Stayed 1 night in May 2024
Response from Jasmine on 6 May 2024
Thank you for bringing your concerns to our attention. We are concerned that your overall expectations were not met and are deeply sorry that you were disappointed with your experience. We will consider your feedback and make the adjustments needed.

6/10 Okay

Stephen

Liked: Amenities
I asked for a non smoking room and i didn’t get it. There was no alarm clock so I asked a maid to call to get me one and she also called about the hanging smoke alarm in the room and it was fixed
Stayed 3 nights in May 2024
Response from Jasmine on 6 May 2024
Thank you for bringing your concerns to our attention. We are concerned that your overall expectations were not met and are deeply sorry that you were disappointed with your experience. We will consider your feedback and make the adjustments needed.

8/10 Good

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size room with fridge
Stayed 2 nights in May 2024
Response from Jasmine on 6 May 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

2/10 Terrible

Teresa

Travelled with family
Disliked: Staff & service, property conditions & facilities
I got upgraded to a suite. I walked in and the rug was completely saturated with water. I called downstairs. The man insinuated it was something I did, meanwhile I had just walked in. He said he would send house keeping to the room to investigate. They never showed. He never notated I even called. So i had to stay in the room with a completely saturated rug. In the morning they offered me a $50 food credit. Poor overall service.
Stayed 1 night in May 2024
Response from Jasmine on 6 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

2/10 Terrible

Natashaleann

Travelled with partner
Disliked: Amenities
Check in and parking was horrible. I was over charged.
Stayed 2 nights in May 2024
Response from Jasmine on 6 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

Somchai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Jasmine on 5 May 2024
Amazing score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

Star, Penns Grove

Liked: Cleanliness, property conditions & facilities
Self parking wasn't good to far from everything
Stayed 1 night in Mar 2024
Response from Jasmine on 5 May 2024
Amazing score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

8/10 Good

Kelvin

Liked: Staff & service
*
Stayed 1 night in May 2024
Response from Jasmine on 6 May 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay here and loved it
Stayed 1 night in May 2024
Response from Jasmine on 5 May 2024
Amazing score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

2/10 Terrible

Adolfo

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Jasmine on 8 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

2/10 Terrible

Zain

Disliked: Cleanliness, staff & service, property conditions & facilities
Super unorganized. i think it’s not the staff fault but at the same time it is their fault. We had reservations for one night and when we checked in they gave us our first room and when we got to the room there were already people there ( staying for free I guess because in there system the room was checked out and cleaned ) and than we asked for a different and the staff was super helpful and nice and gave us another room and when we went to the other room that room was occupied too. At that point half of our night was ruined and wasted a lot of our time. And we didn’t even got the full refund. They gotta make sure people are actually checking out and the room is ready before giving that room to someone.
Stayed 1 night in May 2024
Response from Jasmine on 5 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!