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Reviews of Tropicana Atlantic City

3.5 out of 5
Tropicana Atlantic City
2831 Boardwalk, Atlantic City, NJ

Reviews

6.8
Rating 10 - Excellent. 3856 out of 12188 reviews" "
Rating 8 - Good. 2701 out of 12188 reviews" "
Rating 6 - Okay. 1973 out of 12188 reviews" "
Rating 4 - Poor. 1579 out of 12188 reviews" "
Rating 2 - Terrible. 2079 out of 12188 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Janae

Travelled with family and small children
This was the worst experience we ever had , room was gross and it took us over 2 hours to check in
Stayed 2 nights in May 2024

8/10 Good

Mikhail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of stuff to do
Stayed 1 night in May 2024
Response from customer relations on 24 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

2/10 Terrible

Hemal, King of Prussia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the place to live, very hard to find a front desk, once you find front desk there are only 2 person for check in and check out which takes hours to finish your transaction. Will not recommend to my friend or family.
Stayed 1 night in May 2024
Response from customer relations on 24 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

6/10 Okay

Sacred

Liked: Cleanliness, staff & service
It was nice because i was with family
Stayed 1 night in May 2024
Response from customer relations on 24 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

2/10 Terrible

ayleen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property is clean
Stayed 2 nights in May 2024
Response from customer relations on 24 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

10/10 Excellent

Mandy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice place
Stayed 1 night in May 2024
Response from Angel on 23 May 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from customer relations on 24 May 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

4/10 Poor

Jesse

Travelled with family
Liked: Staff & service, property conditions & facilities
I stayed for the weekend in a suit and when i walked into the bathroom, the toilet bowl was dirty. I confronted the front desk they gave me a $50 comp to any of the restaurants. I went to carmine's the next following day and they had nothing on file, making me feel silly in front of my server. I have pictures of the bathroom and was never compensated for my stay
Stayed 3 nights in May 2024
Response from Angel on 23 May 2024
Thank you for bringing your concerns to our attention. We are concerned that your overall expectations were not met and are very sorry that you were disappointed with your experience. We will take your feedback into consideration and make the adjustments needed.

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in May 2024
Response from Rob on 23 May 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

2/10 Terrible

chanthal

Business traveller
Bad experience
Stayed 3 nights in Apr 2024
Response from Rob on 22 May 2024
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything!!
Stayed 2 nights in May 2024
Response from KW on 22 May 2024
Thank you for your valuable feedback. We truly appreciate your business and hope that we may have the pleasure of serving you soon.

4/10 Poor

ShaMayra

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The property was simply unclean. Around the property if you pay attention to elevators and floors and the rooms. The room we had in the Chelsea tower was full of dust and other unclean areas. Nothing was offered to accommodate besides coming to clean and they came, but to “clean,” not so much.
Stayed 2 nights in May 2024
Response from Jasmine on 22 May 2024
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

bob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking garage walls were power washed or painted, nice the elevator inside doors need to be replaced in the Havana Building. The back and side walls are fine
Stayed 2 nights in May 2024
Response from Jasmine on 22 May 2024
Amazing feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Angel on 23 May 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

6/10 Okay

John

Disliked: Cleanliness, staff & service
I was charged by the hotel AND Expedia. I would like to receive a refund of $189.
Stayed 1 night in May 2024
Response from Jasmine on 22 May 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, but very difficult to find your way around the property! People were helpful. The casino allows smoking in many areas, of which I am not a fan. Restaurant options and amenities were plentiful.
Stayed 2 nights in May 2024
Response from Jasmine on 22 May 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

8/10 Good

Rasheda

Liked: Property conditions & facilities
Smoking rooms need to be updated or cleaned, I had to stay a night in one until my room was available and I didn't even want to touch or sit anywhere in the room
Stayed 4 nights in May 2024
Response from Jasmine on 22 May 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

8/10 Good

Verna

Stayed 1 night in May 2024
Response from Rob on 22 May 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

10/10 Excellent

Anyelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tropicana was very nice and clean. My boyfriend and I we stood at the Chelsea Tower side and I love It, it was very nice.
Stayed 2 nights in May 2024
Response from Jasmine on 22 May 2024
Amazing feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

8/10 Good

rayna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in for this hotel was horrendous! No staff!! No where to sit in their lobby! Line wrapped around forever!! No one came near our room to clean! An entire werkend! My husband had to hunt down staff just to get some vlean towels! Unacceptable! Not even valets be prepared to wait good 45 mins to get your car..the entire place is under staffed!!
Stayed 2 nights in May 2024
Response from Jasmine on 22 May 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

10/10 Excellent

Yvonne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Jasmine on 22 May 2024
Amazing feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

4/10 Poor

Debbie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We did not get the room I scheduled.
Stayed 1 night in May 2024
Response from KW on 22 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic weekend!

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The machines was paying.
Stayed 1 night in May 2024
Response from Eva Snowden on 20 May 2024
Thank you for your review! We're glad to hear that the machines were paying during your visit.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was tough finding our building but besides that all was great
Stayed 1 night in May 2024
Response from Jasmine on 21 May 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

8/10 Good

walter

Liked: Cleanliness, staff & service
Property is too big. No transportation services from airport to property
Stayed 3 nights in May 2024
Response from Jasmine on 20 May 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

8/10 Good

Ashley

Stayed 2 nights in May 2024
Response from Jasmine on 21 May 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

4/10 Poor

Ramki

Travelled with family
Disliked: Staff & service, property conditions & facilities
We had booked the Tropicana for a night and the AC did not work in spite of calling Maintenance several times. After being promised that someone would be there to fix it within the hour, nothing had changed after 4-5 hours when we returned to the room after spending time at the casino. Management would not take responsibility and was willing to take off the resort fees of $39, when the room was sweltering at 76 degrees and we had paid close to 160$ for the night...rooms are dated and ACs dont work well in general....i shudder to think what it would be like in July / Aug
Stayed 1 night in May 2024
Response from Jasmine on 20 May 2024
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

2/10 Terrible

Surinder

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely rude employees. Long wait time for housekeeping/front desk
Stayed 4 nights in May 2024
Response from Jasmine on 20 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

2/10 Terrible

Monica

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Our room was overbooked and they gave us another room that was very dirty and had bugs in it. Very disappointed.
Stayed 2 nights in May 2024
Response from Jasmine on 20 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

Marybeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place for vacation
Stayed 2 nights in May 2024
Response from Jasmine on 20 May 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

2/10 Terrible

Bryant

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for a certain room, and tropicana gave my room away. I called to check in early they said no. When they told me to come in the next day to switch my room i did what they asked. Then when i went to switch the room they blocked for me, they gave it away. So i was stuck with a room that i should not have had. And did not get reimbursed or receive any accommodation. Terrible weekend experience, i was uncomfortable and upset that i was told they cannot do anything about it.
Stayed 2 nights in May 2024
Response from Jasmine on 20 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

Arlene

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 recommend i love it!!
Stayed 3 nights in May 2024
Response from Jasmine on 21 May 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

10/10 Excellent

Martin, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jasmine on 21 May 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

10/10 Excellent

Lashonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jasmine on 21 May 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

2/10 Terrible

Jimmy

Travelled with partner
Disliked: Amenities
The hotel did not have non-smoking rooms, and my wife had bad asthma. We tried, but the hotel couldn't provide anything that didn't pose a risk to my wife's health, so they refunded our stay. They said they would reach out to Expedia to initiate the refund.
Stayed 2 nights in May 2024
Response from Jasmine on 20 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

2/10 Terrible

Linda

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst casino in the country!
Stayed 1 night in May 2024
Response from Rob on 19 May 2024
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

2/10 Terrible

Tisha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When I arrived was told the room I book was taken was given another smoke room , horrible couldn’t breathe the smell of the cigarette smoke was so bad didn care nope still was forced till the next day for another room
Stayed 2 nights in May 2024
Response from Rob on 19 May 2024
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

6/10 Okay

Colin

Travelled with family and small children
Liked: Amenities
It took an hour to check in and I ordered a king size bed non-smoking they didn’t have it and I had to take two queen size beds instead.
Stayed 2 nights in May 2024
Response from Rob on 19 May 2024
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

8/10 Good

Salisa, West Chester

Travelled with partner
Liked: Cleanliness, staff & service
I like the Havana Tower. It's better than the other place I stayed in during my first visit. This by far was the easiest check in and outi have had. I managed to avoid the elevator crowd at checkout too.
Stayed 1 night in May 2024
Response from Jasmine on 20 May 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

2/10 Terrible

Gerrod

They gave my room away it was supposed to be a 1 bed but instead I got 2 beds. The carpet had stains and the sheets was dirty
Stayed 2 nights in May 2024
Response from customer relations on 19 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

2/10 Terrible

JASON

Travelled with partner
Liked: Amenities
Yup!
Stayed 2 nights in May 2024
Response from customer relations on 19 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

2/10 Terrible

Henry

Travelled with partner
I reserved a Deluxe King in the South Tower and they gave it away by the time I got to the hotel. All they had left was one room in the Chelsea Tower in which the room didn’t look like it’s been updated in 15 years. The Air Conditioner didn’t work properly and the TV was faulty. I complained about AC and was told someone would look at in an hour, that never happened. I paid $430 a couple hours of sleep. I have stay at the Trop a few times and I’ve always had a good experience until now. Sorry to say I’m very disappointed.
Stayed 1 night in May 2024
Response from customer relations on 19 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect has everyone you need to have a great time without going outside.
Stayed 1 night in May 2024
Response from Rob on 19 May 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

Harvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from customer relations on 19 May 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

8/10 Good

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Wet Willies! But we miss some of the older slot machines, but crazy about all the new video game-like slots. Bring back the good old Lucky 7s!
Stayed 1 night in May 2024
Response from customer relations on 19 May 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, lots of dining optiosn. Atlantice City boardwalk best enjoyed during the day
Stayed 1 night in May 2024
Response from Jasmine on 20 May 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

8/10 Good

Keosha, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jasmine on 20 May 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

6/10 Okay

Jamilia

Travelled with partner
We found a roach on our mattress the second night of our stay. Went down stairs to report the issue to the front desk they wouldn’t change our room
Stayed 2 nights in May 2024
Response from Jasmine on 19 May 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from customer relations on 19 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from customer relations on 19 May 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!