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Reviews of Caesars Atlantic City Resort & Casino

4 out of 5
Caesars Atlantic City Resort & Casino
2100 Pacific Ave, Atlantic City, NJ

Reviews

7.8

Good

Rating 10 - Excellent. 725 out of 1667 reviews" "
Rating 8 - Good. 385 out of 1667 reviews" "
Rating 6 - Okay. 230 out of 1667 reviews" "
Rating 4 - Poor. 162 out of 1667 reviews" "
Rating 2 - Terrible. 165 out of 1667 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Desarrie, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was honestly surprised at the quality of the room and restaurants. I usually stay at Ocean, Hard Rock or Harrah’s but I will definitely add Caesars to my list of preferred hotels in AC. The Ramsey restaurants are top notch. The food and service were excellent. I mean really, some of the best I have ever had.
Stayed 1 night in May 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
At the desk l was met by Denzel he was very helpful and pleasant me and my family rave about how much he help us thank you Denzel
Stayed 1 night in May 2024
Response from customer relations on 26 May 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

8/10 Good

Kaseem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Josue

Disliked: Staff & service
Stayed 2 nights in May 2024
Response from Jasmine on 26 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

6/10 Okay

Monica

I was really upset that I found out if you don’t call housekeeping they don’t clean your room at all. That’s really bad they’re trying to be cheap on that really disappointing, we needed to ask for towels everything garbage bad really bad!! And the rooms are so old I’m not coming back to that hotel at all
Stayed 3 nights in May 2024
Response from Jasmine on 25 May 2024
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

6/10 Okay

Daminca

Stayed 2 nights in May 2024
Response from Jasmine on 26 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

2/10 Terrible

Ayush

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
The room was stinky The washroom had dirt in it The check in process was terrible. We arrived at 4pm and got our room at 8 pm.
Stayed 1 night in May 2024
Response from Rob on 24 May 2024
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

Shirley

Liked: Cleanliness, amenities
Al ost all shops closed
Stayed 3 nights in May 2024
Response from customer relations on 24 May 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

8/10 Good

Maritza

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When checking in, they did not have a reservation for me. When I showed them Expedia confirmation # they then said a room was not ready for me and they will text me when ready. 31/2 hrs later went back to concierge where Sonya said I was not registered, I would of never gotten a text or call. Thank god for Sonya.!
Stayed 1 night in May 2024
Response from customer relations on 24 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

8/10 Good

Voua

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from Angel on 24 May 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

6/10 Okay

Dwight

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
This could have been a wonderful overall experience. The room was ok but the min I stepped in the shower there was a used condom in the shower corner. We checked in on Sunday and out on Thursday and our room saw not one cleaning staff member. Because of this we were given a $25 gift certificate to use anywhere in the building. Not good enough! To top it off we were in forum tower south and we didn't even have a window! It was covered with a stick on covering. In my opinion just not good enough. The staff was friendly, the hotel beautiful but the stay could have been so much more with just a little bit extra.
Stayed 4 nights in May 2024
Response from Angel on 23 May 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service
Convenient for Hell’s Kitchen
Stayed 1 night in Mar 2024
Response from Angel on 23 May 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

10/10 Excellent

gilda

Very clean
Stayed 2 nights in May 2024
Response from Rob on 23 May 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to park and get to the room.
Stayed 1 night in May 2024
Response from Rob on 23 May 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

10/10 Excellent

Tyrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Angel on 24 May 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

8/10 Good

Sarah, Farmington

Liked: Cleanliness, staff & service, amenities
Staff was friendly and lots of security so I felt safe. Only thing was not good eating places…so many closed or boarded up places.
Stayed 2 nights in May 2024
Response from Angel on 22 May 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All in one resort
Stayed 1 night in May 2024
Response from Rob on 22 May 2024
Great feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

Niravkumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent family resort and Amazing experience staying 1 night, we will definitely visit again for longer staycation! I would definitely recommend.
Stayed 1 night in May 2024
Response from Jasmine on 22 May 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

4/10 Poor

Reda, Arlington

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Jasmine on 22 May 2024
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

Asa

Stayed 1 night in Mar 2024
Response from Jasmine on 21 May 2024
Amazing score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

8/10 Good

Andrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centurion ocean view newly renovated room was great. We will come again
Stayed 1 night in May 2024
Response from Jasmine on 21 May 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, solid restaurants, and good location for gambling.
Stayed 1 night in May 2024
Response from customer relations on 20 May 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

8/10 Good

Yuri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that staff is willing to help at all time. I did not like the checking in was horrible, long waiting and gave us a smoking allowed room, we do not smoke.
Stayed 2 nights in May 2024
Response from customer relations on 20 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

2/10 Terrible

Carly

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities
The manager told me that Expedia is a scam and never to book through Expedia.
Stayed 2 nights in May 2024
Response from Rob on 19 May 2024
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

MICHAEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Caesars is one of my favorite hotels in Atlantic City. Great location good amenities clean rooms if Atlantic City finally goes non-smoking it would be great.
Stayed 2 nights in Mar 2024
Response from customer relations on 19 May 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

6/10 Okay

Fabian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurants in the hotel is not good
Stayed 1 night in May 2024
Response from customer relations on 19 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from customer relations on 20 May 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

10/10 Excellent

Joseph Randy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in May 2024
Response from Jasmine on 19 May 2024
Amazing score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

8/10 Good

susana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Jasmine on 19 May 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

Paulette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Nobu is fantastic. We will certainly be back!
Stayed 2 nights in May 2024
Response from Jasmine on 21 May 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

2/10 Terrible

Seeta

Didn’t get to check in had to cancel my trip
Stayed 1 night in May 2024
Response from Rob on 16 May 2024
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

8/10 Good

Karina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean but didn't have great rated restaurants. Area off the hotel felt very unsafe!
Stayed 1 night in May 2024
Response from Rob on 16 May 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

10/10 Excellent

Na'Lon

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
The rooms were beautiful!! Quiet & comfortable. We just thought the room would have microwaves ! But we really enjoyed our stay !!!
Stayed 1 night in May 2024
Response from customer relations on 15 May 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

10/10 Excellent

Pallavi

Website says wheelchairs available but they are actually scooters , not helpful for me
Stayed 1 night in May 2024
Response from Rob on 16 May 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

10/10 Excellent

nadeem

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff amazing
Stayed 2 nights in May 2024
Response from Angel on 15 May 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

10/10 Excellent

Jogie Ruth

Everything is excellent except front desk doesn’t answer calls.
Stayed 1 night in May 2024
Response from Angel on 15 May 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

10/10 Excellent

Jelissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean, quiet and close to a lot of convenient places. Will definitely be back!
Stayed 1 night in May 2024
Response from Angel on 15 May 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking and check-in were quick and convenient. The staff and services were great. We had a wonderful stay!
Stayed 2 nights in May 2024
Response from Angel on 15 May 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

8/10 Good

Calen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a room for the night and selected non smoking. When I checked in they gave the room away. As a courtesy they upgraded us to a suite but still smoking. For that I gave them 4 stars. If you pay for a room you should get that room.
Stayed 1 night in May 2024
Response from Angel on 15 May 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

2/10 Terrible

Jessica

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in May 2024
Response from Angel on 15 May 2024
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

6/10 Okay

Kaberah

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
My main concern was all my towels was dirty as well as the sheets. Staff didn’t do a good job cleaning my room
Stayed 2 nights in May 2024
Response from customer relations on 14 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of things to do and a staff member was always available and ready to help.
Stayed 1 night in Feb 2024
Response from Jasmine on 14 May 2024
Amazing score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was really nice
Stayed 2 nights in May 2024
Response from Jasmine on 14 May 2024
Amazing score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

4/10 Poor

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't expect much, but I at least hoped for average service. Unfortunately, the hotel fell short of even that low bar. Disappointing stay due to subpar customer service and cleanliness. Upon arrival, the front desk agent was not welcoming at all. A simple smile would have made the interaction better.our rooms were inconveniently located far apart, and when I called to request a room change or shorter route, the agent was unhelpful and unaccommodating. Despite my request to check availability and potentially switch rooms, I was told to come downstairs to the front desk - a significant hurdle given my grandmother's mobility issues with her wheelchair. As a former hotel agent and current manager, I expected more proactive problem-solving and empathy from the staff. Instead, we decided not to bother. Furthermore, the room's cleanliness was unacceptable. The toilet seat had dried urine on it, and the area behind the nightstand was not vacuumed. As a former housekeeping manager, I know that attention to detail and thorough cleaning are essential. It's disappointing that this hotel fell short of these basic standards. Overall, this experience left a sour taste, and I would hesitate to return or recommend this hotel to others.
Stayed 1 night in May 2024
Response from Jasmine on 13 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel and statues
Stayed 1 night in May 2024
Response from Jasmine on 14 May 2024
Amazing score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from customer relations on 13 May 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

8/10 Good

Tatiana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place, would stay here again when in a concert
Stayed 1 night in May 2024
Response from Jasmine on 12 May 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Rob on 13 May 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

8/10 Good

Alejandro

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Rob on 13 May 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience
Stayed 1 night in Apr 2024
Response from Jasmine on 11 May 2024
Amazing score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!