In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Wingate by Wyndham Duluth/Atlanta

2.5 out of 5
Wingate by Wyndham Duluth/Atlanta
3450 Venture Pkwy, I-85 at Exit 104-Pleasant Hill, Duluth, GA

Reviews

6.8
Rating 10 - Excellent. 301 out of 1003 reviews" "
Rating 8 - Good. 243 out of 1003 reviews" "
Rating 6 - Okay. 163 out of 1003 reviews" "
Rating 4 - Poor. 128 out of 1003 reviews" "
Rating 2 - Terrible. 168 out of 1003 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Lovina

Travelled with family
Disliked: Property conditions & facilities
Bathroom faucet didnt seem to work properly and the shower didnt work properly. Some lights flickered.
Stayed 1 night in May 2024
Response from Hotel Manager on 27 May 2024
Dear Lovina,We apologize for the inconvenience you experienced with the bathroom faucet and shower during your stay. Your comfort and satisfaction are important to us, and we regret that we fell short of ensuring these amenities worked properly. Additionally, we apologize for the issue with the flickering lights. We take maintenance issues seriously and will address these promptly to ensure a more enjoyable experience for our guests in the future. Sincerely, Hotel Manager

2/10 Terrible

Colton

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room smelled strongly of cigarettes and had a leaking, clogged tub that was filling up. Second room was very dirty with a missing fan cover in the bathroom that revealed the electrical covered with duct tape.
Stayed 1 night in May 2024
Response from Hotel Manager on 27 May 2024
Dear Colton,We're deeply sorry for the multiple issues you encountered during your stay. It's unacceptable that your first room smelled of cigarettes and had a leaking, clogged tub, and that your second room was dirty with maintenance issues in the bathroom. Your comfort and safety are our top priorities, and we apologize for falling short in these areas. We take matters like these very seriously and will address them immediately to ensure they are rectified. Sincerely, Hotel Manager

6/10 Okay

Pha

Travelled with family, Travelled with group
In the midnight when I slept I hard the noise from elevators. One off the elevator make a noise
Stayed 2 nights in May 2024
Response from Hotel Manager on 22 May 2024
Dear Pha,We apologize for any disruption caused by the noise from the elevators during your stay. Your comfort is important to us, and we regret any inconvenience this may have caused. We'll investigate the issue with our maintenance team to address the noise and ensure a peaceful environment for all our guests. We hope to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Melvina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained and maintenance. Rooms are absolutely beautifully spacious with added touch of home like. I love it!!!
Stayed 1 night in May 2024
Response from Hotel Manager on 21 May 2024
Dear Melvina,Thank you for your wonderful feedback! We're thrilled you enjoyed our well-maintained property and spacious rooms with a home-like touch. Your satisfaction is our top priority, and we're delighted you had such a positive experience. We look forward to welcoming you back soon. Sincerely, Hotel Manager

4/10 Poor

Meng

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
There were only two sets of towels for three people. One of the power strips at the head of the bed was broken. There was no hair dryer.
Stayed 1 night in May 2024
Response from Hotel Manager on 22 May 2024
Dear Meng,We apologize for the inconvenience you experienced during your stay. Providing adequate amenities and ensuring everything is in working order is important to us. Your feedback regarding the towels, power strip, and hair dryer will be addressed with our team to prevent similar issues in the future. We appreciate your patience and hope to have the opportunity to improve your experience on your next visit.Sincerely, Hotel Manager

8/10 Good

Dana

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Manager on 17 May 2024
Dear Guest,Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

2/10 Terrible

Veronica, East Orange

Disliked: Cleanliness, staff & service, property conditions & facilities
My room was dirty and there were bugs in the room. Worst experience ever
Stayed 4 nights in May 2024
Response from Hotel Manager on 15 May 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience at our hotel. Please accept our sincerest apologies for the cleanliness issues you encountered during your stay. We take your feedback seriously and will immediately address these concerns to ensure they do not happen again. We truly value your patronage and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Devin, Lawrenceville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 16 May 2024
Dear Devin,Thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children, Travelled with partner
Fast and easy check in
Stayed 1 night in May 2024
Response from Hotel Manager on 10 May 2024
Dear Michael,Thank you for the fantastic feedback! We're thrilled to hear that your check-in process was smooth and efficient. Providing a fast and easy check-in experience is a top priority for us, and we're delighted that we hit the mark for you. We look forward to welcoming you back soon.Sincerely, Hotel Manager

4/10 Poor

Grethel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 3 May 2024
Dear Grethel,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This may have been the worst hotel experience I have ever had. When I first arrived in the room there was a strong smell of bleach as the cleaning staff had left bleach in the shower without draining it. The toilet seat had significant pieces missing and there were many missing light bulbs throughout the room as well. There were two days the trash wasn’t collected and the room was very dirty including dirty towels being moved from the floor to the counter in the bathroom and left there. The hotel staff was not friendly and at check out the individual spent five minutes telling me how terrible their software was. However, the worst part of the stay was that there was an incredibly bright light outside my window that couldn’t be blocked by the blinds. This, coupled with the regular groups of people partying with alcohol and drugs, behind the hotel, which was also right below my window, made it impossible to sleep during my stay. This hotel should be closed due to the horrible quality, condition, and experience offered to guests. If you are considering a stay in this area, the price isn’t worth it as this hotel is terrible.
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 6 May 2024
Dear James,We are truly sorry to hear about the numerous issues you encountered during your stay. Your experience does not reflect the standard of service and comfort we aim to provide for our guests, and we apologize for falling short in so many areas. We take cleanliness and maintenance seriously, and we're addressing the issues you mentioned with our housekeeping and maintenance teams to ensure improvements are made. Additionally, we apologize for any inconvenience caused by the bright light outside your window and the disturbances from other guests. Your feedback is invaluable, and we'll consider it as we strive to provide a better experience for all our guests in the future. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 Good

sun

Stayed 1 night in Apr 2024
Response from Hotel Manager on 16 May 2024
Dear sun,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

4/10 Poor

Shelly-ann

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel has guests who are extremely noisy, smoking Marijuana inside the room and playing very loud music at 2 am. I will not stay here again.
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Shelly-ann,We are truly sorry to hear about the disturbance caused by other guests during your stay. Maintaining a peaceful and comfortable environment for all our guests is a top priority, and we apologize for any inconvenience or discomfort you experienced due to noise and other disturbances. Your feedback is important to us, and we'll address these issues with our team to ensure that appropriate measures are taken to prevent such incidents in the future. We understand your decision not to stay with us again, but if you ever reconsider, please don't hesitate to reach out to us directly, and we'll do our best to ensure a more pleasant experience for you. We apologize for any inconvenience caused.Sincerely, Hotel Manager

4/10 Poor

IL HWAN

Stayed 1 night in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear IL HWAN,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

Jingyu

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Jingyu,Thank you for your great feedback! We're delighted to hear that you enjoyed your experience. We strive to provide exceptional service and products, and it's always rewarding to receive positive feedback like yours. We appreciate your support and look forward to serving you again soon!Sincerely,Hotel Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 8 Apr 2024
Dear Kevin,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager

6/10 Okay

harold

Stayed 2 nights in Feb 2024
Response from Hotel Manager on 8 Apr 2024
Dear harold,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

2/10 Terrible

Daphne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are old. The elevator smelled like throwup in the morning. During the day, it smell like weed. The phone does not work in the room. Not even to call the reception. The bathroom doors in the room do not lock. The staffs were not friendly. My reservation checkin stated 2 pm. I got there at 2 and they stated I would have to pay $35 to checkin at 2 or wait until 3. I felt that was unfair especially my reservation says 2 pm. Eventually, I waited for 3 pm. Room service never came even though I was there 2 nights. When I asked the room service person for towels when I saw them in another room, they said go to the front desk. The breakfast is basically bagel and cream cheese and small muffins. There was cereal but no milk. Will never come back. So disappointing on my first time in wingate. I will stick to Marriott or Hilton.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Daphne,We are truly sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is deeply concerning, and we apologize for the numerous issues you encountered, including the condition of the rooms, elevator odor, phone functionality, bathroom door locks, staff demeanor, check-in experience, housekeeping service, and breakfast offerings. This is not reflective of the standards we strive to uphold, and we understand your frustration and disappointment. Please know that we take your comments seriously, and we will address each of these issues promptly with our management team to ensure improvements are made. We apologize for failing to meet your expectations and for any inconvenience caused. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, amenities
Great property
Stayed 1 night in Mar 2024
Response from Hotel Manager on 6 Apr 2024
Dear Guest,Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Apr 2024
Dear Monica,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us againSincerely, Hotel Manager

2/10 Terrible

Halie

Stayed 1 night in Apr 2024
Response from Hotel Manager on 23 Apr 2024
Dear Halie,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

8/10 Good

Ki

Liked: Cleanliness
근처에 한국 식당이 있어서 좋았어요.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Ki,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location convenient and close to your areas of interest. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

2/10 Terrible

Yong

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 28 Mar 2024
Dear Yong,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 Terrible

Cambria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold all over the ceilings
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Cambria,We're truly sorry to hear about the issue you encountered with mold on the ceilings during your stay. This does not meet our standards of cleanliness and comfort, and we apologize for any inconvenience or discomfort it may have caused you. Please rest assured that we take matters like this very seriously, and we will address them immediately to ensure it doesn't happen again in the future.Sincerely, Hotel Manager

4/10 Poor

Joseph

Stayed 2 nights in Mar 2024
Response from Hotel Manager on 15 Apr 2024
Dear Joseph,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely,Hotel Manager

10/10 Excellent

Dongsook

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and clean
Stayed 1 night in Mar 2024
Response from Hotel Manager on 22 Mar 2024
Dear Dongsook,Thank you for your wonderful feedback. We're delighted to hear that you found our hotel quiet and clean during your stay! Providing a peaceful and comfortable environment for our guests is one of our top priorities. Your satisfaction is important to us, and we're glad that we could meet your expectations. We look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 Okay

Tomas

Stayed 3 nights in Mar 2024
Response from Hotel Manager on 22 Mar 2024
Dear Tomas,Thank you for the feedback. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

6/10 Okay

Tameka

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The front desk at night was very racist . Wasn’t professional at all. No one was at the front desk when we Check out
Stayed 1 night in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Tameka,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager

8/10 Good

Devin, Lawrenceville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Devin,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Excellent

Devin, Lawrenceville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 15 Mar 2024
Dear Devin,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Terrible

Kaila

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at this hotel was a complete inconvenience and disgusting mess. We arrived, checked in, but the elevators smelt of raid like they had smudged it on the walls. You could tell that they tried to do some renovation, but the hotel was still nasty on the inside. When we got to our room, we were there for an hour before we started to see roaches at the door. We immediately checked out and requested a full refund, but was told we would get one, but then turned around and denied the request because we booked through a third-party company. The third-party company reached out and tried to get us a refund, but the manager Al denied such. This was a big inconvenience to get up in the middle of the night, and have to find somewhere else to stay because of a hotel being infested with roaches! I plan to go to corporate of Wingate by Wyndham, because these people were very rude to us, and kept lying to us about the refund process. I will never stay in a room that is infested with roaches. And neither should you all.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 14 Mar 2024
Dear Kaila,We are sincerely sorry to hear about your terrible experience at our hotel. Your feedback is deeply concerning, and it's clear we failed to meet both your expectations and our standards. Please know that we take such matters extremely seriously, and we're investigating this issue thoroughly to prevent it from happening again. Your comfort and satisfaction are our top priorities, and we deeply regret that we let you down. Sincerely, Hotel Manager

10/10 Excellent

tum

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Guest, Thank you for the 5-Star rating. We believe in providing a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you make being in this business a true pleasure. We look forward to serving you again.Sincerely, Hotel Manager

2/10 Terrible

Baekjoong

Stayed 2 nights in Mar 2024
Response from Hotel Manager on 30 Mar 2024
Dear Baekjoong,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

Devin, Lawrenceville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very quiet and clean but nothing spectacular
Stayed 1 night in Mar 2024
Response from Hotel Manager on 12 Mar 2024
Dear Devin,Thank you for your kind feedback. We're glad to hear that you found our hotel quiet and clean. While we aim to provide a comfortable and pleasant experience for all our guests, we understand that there's always room for improvement. Your feedback is valuable, and we'll use it to continue enhancing our services. We hope to welcome you back for an even more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price made the difference!
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 5 Mar 2024
Dear Eric,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager

6/10 Okay

Antonio

Disliked: Amenities
Bathroom old and not much for breakfast, coffee bad and muffins stale.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 4 Mar 2024
Dear Antonio,We're sorry to hear about your less-than-satisfactory experience. Your feedback is important, and we apologize for the issues with the bathroom and breakfast. We'll address these concerns with our team to improve the quality of our offerings. Please consider giving us another chance in the future, and we'll strive to provide you with a better experience. We appreciate your input and value your perspective.Sincerely, Hotel Manager

8/10 Good

Angela

Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Angela,Thank you so much for your amazing four-star rating! We are thrilled to hear that you had an exceptional experience at our hotel. We pride ourselves on providing top-notch service and amenities to our guests. Your satisfaction is our priority, and we are grateful for your recognition. We look forward to welcoming you back in the future for another outstanding stay.Sincerely, Hotel Manager

10/10 Excellent

Brittney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service & room
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 27 Feb 2024
Dear Brittney,Thank you for your glowing feedback. We're thrilled to hear that you experienced great service and enjoyed your room! Providing excellent service and comfortable accommodations is our priority. We look forward to welcoming you back for another positive experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice
Stayed 1 night in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Cristina,Thank you so much for your kind words. We are so pleased that you liked our hotel rooms. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay till breakfast
Enjoyed stay, everything was pleasant, clean and staff was friendly. Only drawback was breakfast was advertized, but its only sugar pastries, bread and cereal. Was looking for eggs,sausage, bisquits and gravy? Like most hotels offer
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear James,Thank you for your kind feedback. We're glad to hear that you enjoyed your stay overall and found everything pleasant and clean with friendly staff. However, we apologize for any disappointment with the breakfast offerings not meeting your expectations. Your feedback is important, and we'll consider it as we work to enhance our services. We hope to have the opportunity to welcome you back for another positive experience in the future.Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room had foul smell . Rust , mold in bathroom.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Guest,Thank you for your kind feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager

4/10 Poor

Teara

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Older than the pictures and staff was terrible. Check in time on my email said 2, but when I got there he said it’s a 3 so we had to wait.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Teara,We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the discrepancy in the check-in time and the less-than-satisfactory interaction with our staff. Your feedback is important, and we'll address these issues to ensure a more seamless experience for future guests. We appreciate your understanding and hope you'll consider giving us another chance to provide a better stay in the future.Sincerely, Hotel Manager

4/10 Poor

nigel

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear nigel,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 Terrible

Dez

Business traveller, Travelled with group
The hotel was noisy. I heard screaming and loud music from the other rooms that were on the same floor as me. There were also some sketchy people just loitering on the floor and it made me really uneasy and uncomfortable.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 24 Feb 2024
Dear Dez,We apologize for the disturbance and discomfort you experienced during your stay. Your feedback is crucial, and we take it seriously. We will address the noise issues and look into the presence of any disruptive individuals to ensure a safer and more serene environment for our guests.Sincerely, Hotel Manager

10/10 Excellent

Amy

Stayed 1 night in Feb 2024
Response from Hotel Manager on 24 Feb 2024
Dear Amy,It's great to hear that you had an excellent stay at our hotel. We are committed to providing the highest level of service to our guests. Your wonderful perfect review is an acknowledgment of our team's hard work, and it motivates us to sustain our efforts on your behalf. We look forward to seeing you soon and providing you with an unparalleled hotel experience once again.Sincerely, Hotel Manager

2/10 Terrible

Julio

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Horrible hotel nothing is as described property is old and very dirty lobby smell like marijuana strong the rooms looks unsafe locks didnt work good bathroom was very dirty hot tub is false
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 22 Feb 2024
Dear Julio,Thank you for your kind feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager

10/10 Excellent

Devin, Lawrenceville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very quiet.The room I booked was also clean. The location is great for nearby stores and restaurants.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 22 Feb 2024
Dear Devin,Thank you for your great feedback. We're thrilled to hear that you enjoyed a quiet and clean stay at our hotel. It's great that our location was convenient for nearby stores and restaurants. We look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager

6/10 Okay

Anophia

Travelled with partner
Disliked: Amenities
Hotel isn’t the cleanest
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Anophia,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed the maintenance department. We will surely work on it. Please visit us again.Sincerely, Hotel Manager

2/10 Terrible

Brandon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled bad did even feel comfortable staying so I checked out same day I don’t recommend
Stayed 1 night in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Brandon,We're truly sorry to hear about your unpleasant experience during your stay. Your comfort is our top priority, and we apologize for any inconvenience caused by the unpleasant smell. We appreciate your feedback, and we will investigate the matter to address and rectify the issue promptly. We understand your decision to check out, and we sincerely apologize for falling short of your expectations. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Deokhyun, Ridgefield

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Hotel Manager on 26 Feb 2024
Dear Deokhyun,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager