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The unhoused around the hotel and lack of parking under $40/day were detractors for sure but the staff, accommodations, convenience, and overall cleanliness- made it a great stay! We would certainly stay again. I just hope someone can get the unhoused the help they need. Many were naked and near the entrances of the hotel and I had my two kids with me
Tia
Stayed 3 nights in May 2024
10/10 Excellent
Betty
27 May 2024
Liked: Amenities
Amazing property. Super comfortable beds and super helpful stuff
We stayed for 3 days 2 nights and it was such a pleasant stay from check in to checkout. Ashley noticed my Proud Mom of a Grad and had a brownie and ice cream sent up for my son! We enjoyed the view of Atlanta up at the Sundial and cooled down at the pool. Many food options close by and public transportation made it a Breeze to get around town. There was no issue at all that we had during our stay. We will definitely be returning again.
Isabel Adriana
Stayed 2 nights in May 2024
Response from Director of Rooms Operations on 27 May 2024
Dear Ms. Adriana, Thank you for choosing The Westin Peachtree Plaza, Atlanta, and for your excellent review. We are thrilled to learn we exceeded your expectations and that our energizing views of downtown Atlanta and extra touches by Ashley helped elevate and optimize your stay. We are also glad our location just moments from some of Atlanta's most popular attractions added to the enjoyment of your visit. It was our pleasure accommodating you and your son, and we love knowing you plan to return; we look forward to it.Be Well,Shamir Joseph,Director of Rooms Operations
Response from Director of Rooms Operations on 27 May 2024
Dear Reginald, Thank you for taking the time to rate your experience; we love that you could join us. However, we are sorry if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Be Well,Shamir Joseph,Director of Rooms Operations
8/10 Good
Melissia
24 May 2024
Liked: Cleanliness
Great staff amazing view
Melissia
Stayed 3 nights in May 2024
Response from Director of Rooms Operations on 25 May 2024
Dear Melissia, Thank you for choosing The Westin Peachtree Plaza, Atlanta. It is lovely to read that you were pleased with our devoted associates and energizing views of downtown Atlanta. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Be Well,Shamir Joseph,Director of Rooms Operations
The immediate area around the hotel is very sketchy. Aggressive homeless people everywhere outside the main entrance. I checked in Friday and house cleaning finally came at 6:30 pm on my LAST night when I was getting ready for dinner. The cleaner acted put out that she had to wait ! So rude !!Trash bags and cleaning carts lined the hallways all three days I was there. The views were awesome and front desk staff was very hospitable
Dianne
Stayed 3 nights in May 2024
Response from Director of Rooms Operations on 25 May 2024
Dear Dianne, Thank you for taking the time to share your valuable feedback. We are truly sorry we did not meet some of your expectations during your visit. Please accept our sincere apologies for any concerns you had with certain individuals outside our hotel. We will address this appropriately, and we are very grateful for your patience. Furthermore, we were disappointed to read about the unsatisfactory housekeeping service you received from us. Please be assured we will follow up on your comments with the appropriate individuals and will take the necessary measures to ensure we focus on providing attentive, thoughtful hospitality to all of our guests. On a positive note, we are glad to know you liked our breathtaking views and devoted front desk associates. We hope you will consider us again so we may have the opportunity to better your stay.Be Well,Shamir Joseph,Director of Rooms Operations
6/10 Okay
Alisha
23 May 2024
Liked: Staff & service
Alisha
Stayed 2 nights in Feb 2024
Response from Director of Rooms Operations on 24 May 2024
Dear Alisha, Thank you for choosing us and for rating your experience. We regret if we missed any opportunities to provide you with a perfect stay. We hope you will give us another chance to prove that we are committed to providing an exceptional visit to each of our guests.Be Well,Shamir Joseph,Director of Rooms Operations
Response from Director of Rooms Operations on 19 May 2024
Dear Silvia, Thank you for being our guest and for your high rating. It is always exciting to know that we exceeded your expectations, and we are pleased you enjoyed your stay. Rising 73 floors above the heart of the city, we offer our guests attentive service, thoughtful amenities, and an exceptional location. It was our pleasure serving you at The Westin Peachtree Plaza, Atlanta, and we hope to see you again soon. Be Well,Shamir Joseph,Director of Rooms Operations
6/10 Okay
Romane Janvier
Travelled with group
16 May 2024
Liked: Property conditions & facilities
Disliked: Cleanliness
the cleanliness was awful. i had stains on my towels and hair in my bathtub.
Romane Janvier
Stayed 2 nights in May 2024
Response from Director of Rooms Operations on 17 May 2024
Dear Ms. Janvier, Thank you for taking the time to evaluate our hotel. First impressions are vital for setting the tone for an exceptional stay, and we are disappointed with the issues you experienced. We focus on rejuvenating and recharging our guests with fresh and thoughtful accommodations; therefore, we want to apologize for the oversights with your guestroom. We hope you will return for the seamless hospitality for which we are known. Be Well,Shamir JosephDirector of Rooms Operations
Response from Director of Rooms Operations on 16 May 2024
Dear Guest, Thank you for your recent stay at The Westin Peachtree Plaza, Atlanta and for posting a generous review of our hotel. It is a pleasure to know that we exceeded your expectations and that you left with replenished spirits. We enjoyed having you as our guest, and we hope to see you again on your next visit to our city. Be Well,Shamir Joseph,Director of Rooms Operations
Response from Director of Rooms Operations on 15 May 2024
Dear Jihyun, Thank you for choosing The Westin Peachtree Plaza, Atlanta, and for your positive rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well,Shamir Joseph,Director of Rooms Operations
2/10 Terrible
Mario
12 May 2024
No shampoo. No conditioner. No body wash. Pool was close (the purpose of the trip was a weekend with the kids). Electrical outleet in the room were not working (some).
Mario
Stayed 1 night in May 2024
Response from Director of Rooms Operations on 13 May 2024
Dear Mario, We appreciate you for being our guest and for taking the time to review our hotel. We want to thoughtfully craft experiences to ensure our guests rise refreshed every day. Therefore, we hope you will accept our apologies for the inconvenience and frustration you and your family experienced due to the concerns in your guestroom. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable, we are always here to help. We invite all of you to revisit for the integrated, revitalizing experience you deserve the next time you are in Atlanta. Thank you for choosing Westin, a place where together we rise.Be Well,Shamir Joseph,Director of Rooms Operations
6/10 Okay
James
12 May 2024
Liked: Staff & service
James
Stayed 2 nights in May 2024
Response from Director of Rooms Operations on 14 May 2024
Dear James, Thank you for taking the time to rate your experience; we love that you could join us. However, we are sorry if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Be Well,Shamir Joseph,Director of Rooms Operations
Response from Director of Rooms Operations on 13 May 2024
Dear Seth, Thank you for being our guest and for the generous review. It is always exciting to know that we exceeded your expectations, and we are pleased you enjoyed your stay. Rising 73 floors above the heart of the city, we offer our guests attentive service, thoughtful amenities, and an exceptional location. It was our pleasure serving you at The Westin Peachtree Plaza, Atlanta, and we hope to see you again soon. Be Well,Shamir Joseph,Director of Rooms Operations
10/10 Excellent
Dina
12 May 2024
Liked: Cleanliness
Dina
Stayed 1 night in May 2024
Response from Director of Rooms Operations on 14 May 2024
Dear Dina, Thank you for choosing us and for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure hosting you at The Westin Peachtree Plaza, Atlanta, and we hope to see you again soon.Be Well,Shamir Joseph,Director of Rooms Operations
Didn’t like that they charge guests of hotel a daily fee of 60 dollars to park sundial restaurant was 45 min sitting before food was brung out and 2 waiters
Andraya
Stayed 3 nights in May 2024
6/10 Okay
Jamie
10 May 2024
Disliked: Cleanliness
Jamie
Stayed 2 nights in May 2024
Response from Director of Rooms Operations on 12 May 2024
Dear Jamie, Thank you for your review and for letting us know you enjoyed your overall visit. We are grateful for your feedback as we continually strive to strengthen our guest experience. It was our pleasure accommodating you, and we hope you will stay with us again whenever your travels bring you to the area.Be Well,Shamir Joseph,Director of Rooms Operations
Response from Director of Rooms Operations on 14 May 2024
Dear Cortez, Thank you for being our guest and for the gracious review. It is always exciting to know that we exceeded your expectations, and we are pleased you enjoyed your stay. Rising 73 floors above the heart of the city, we offer our guests attentive service, thoughtful amenities, and an exceptional location. We loved serving you at The Westin Peachtree Plaza, Atlanta, and we look forward to welcoming you again soon. Be Well,Shamir Joseph,Director of Rooms Operations
Response from Director of Rooms Operations on 10 May 2024
Dear Christie, Thank you for choosing The Westin Peachtree Plaza, Atlanta. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love knowing you had a rejuvenating experience with us. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well,Shamir Joseph,Director of Rooms Operations
Very nice hotel. The room was spacious, clean & comfortable. Housekeeping was a problem because I requested two days of cleaning and they never cleaned the room. Super convenient to the Americasmart. I definitely will stay again.
Michelle
Stayed 1 night in Mar 2024
Response from Director of Rooms Operations on 5 May 2024
Dear Michelle, Thank you for choosing The Westin Peachtree Plaza, Atlanta, and for sharing your generous review. We are glad you had a pleasant stay and that our immaculate and thoughtfully crafted accommodations enhanced your visit. It was also a pleasure reading our location proximity to AmericasMart worked well for your travel plans. That said, we are sorry for the disappointment you experienced with our housekeeping service; we will address this with our team to ensure we are appropriately responding to every guest request. Thank you again for your feedback, and we love knowing you plan to return; we look forward to it.Be Well,Shamir Joseph,Director of Rooms Operations
Great Hotel in downtown Atlanta, walking distance to poultry show and other ammenities.
Alvaro
Stayed 1 night in Jan 2024
2/10 Terrible
Santonia
30 Apr 2024
Disliked: Cleanliness
Santonia
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on 2 May 2024
Dear Santonia, Thank you for being our guest and for your rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Be Well,Shamir Joseph,Director of Rooms Operations
2/10 Terrible
Ryan
Travelled with family, Travelled with family and small children
Checked in at 4pm. Room wasn’t ready until almost 7pm. Shower was dirty. We used to stay here every time we came to Atlanta, but unfortunately we will be finding another option moving forward.
Ryan
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on 30 Apr 2024
Dear Ryan, Thank you for staying with us and for sharing your feedback. We are very sorry that your guestroom was not ready upon your arrival and for any frustration and inconvenience this caused you. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We are grateful for your patience and understanding. We also offer our apologies for the cleanliness issues you had; we have shared your review with our associates as we continuously strive to enhance our guest services. Thank you again for your loyalty to our hotel, and we hope to welcome you back so we can provide you with the outstanding experience you always deserve and that you have come to expect from us.Be Well,Shamir Joseph,Director of Rooms Operations
The hotel property was beautiful, room was beautiful over looked the city, it was very convenient to most attractions so we were able to walk wherever we wanted to go. Also Uber was convenient to the hotel as well only down side is there’s a lot of homeless people around the building as you’re coming in and out on each entrance, other than that my stay here was amazing
Altramice
Stayed 2 nights in Apr 2024
Response from Director of Rooms Operations on 29 Apr 2024
Dear Altramice, Thank you for choosing The Westin Peachtree Plaza, Atlanta, and for the kind review. We are glad you loved our thoughtfully crafted property with energizing views and that our dynamic location just moments from some of Atlanta's most popular attractions added to the enjoyment of your visit. That said, we regret not meeting all of your expectations; please know our front desk is available at all times to help make you as comfortable as possible. Thank you once more for your feedback, and we look forward to welcoming you again soon.Be Well,Shamir Joseph,Director of Rooms Operations
Everything and everyone was very nice. Room was great, nice view, and very convenient.
Jacqueline
Stayed 3 nights in Apr 2024
Response from Director of Rooms Operations on 30 Apr 2024
Dear Jacqueline, We are pleased to know you enjoyed your stay with us. It is always wonderful to hear that our guests were able to relax and feel at home in our well-appointed guestrooms, all of which offer beautiful views and our signature Westin Heavenly Bed. We are also glad our intuitive associates helped elevate and optimize your time with us. Thank you for the kind comments about your visit, and we look forward to welcoming you back to The Westin Peachtree Plaza, Atlanta.Be Well,Shamir Joseph,Director of Rooms Operations
It was a wonderful experience and the sun dial restaurants was heaven for our anniversary
Edna
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on 29 Apr 2024
Dear Edna, Happy Anniversary. We are thrilled that you chose The Westin Peachtree Plaza, Atlanta to be part of such a momentous occasion. It was a pleasure learning you had a great stay and that you were able to soak in the unrivaled 360 views of downtown Atlanta from The Sun Dial Restaurant, Bar & View. Thank you for your gracious feedback, and we look forward to exceeding your expectations again.Be Well,Shamir Joseph,Director of Rooms Operations
4/10 Poor
Adrienne
28 Apr 2024
Adrienne
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on 18 May 2024
Dear Adrienne, Thank you for choosing us and for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Be Well,Shamir Joseph,Director of Rooms Operations
Did not have room available 3 hours after check in time no notifications on when would be ready and still will charge for a night though they did not have rooms available.
Christopher
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on 29 Apr 2024
Dear Christopher, Thank you for being our guest and for sharing your thoughtful review. We sincerely apologize for any billing-related concerns you had and if these were not resolved to your satisfaction. We will follow up with the appropriate individuals as we want every guest to know their importance and our dedication to outstanding service. It was also disappointing to learn about the inconvenience and frustration you encountered upon arrival. This is certainly not the kind of experience we strive to provide our valued guests. We understand the importance of a smooth check-in process, and we will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless stay we are known for.Be Well,Shamir Joseph,Director of Rooms Operations
4/10 Poor
Joshua
28 Apr 2024
Joshua
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on 18 May 2024
Dear Joshua, Thank you for being our guest and for leaving a feedback of your stay. Please accept our apologies for any concerns that inconvenienced you during your visit. We regret not exceeding your expectations, and we hope you will give us another chance to provide you with the intuitive, meaningful service you should always expect from us. Be Well,Shamir Joseph,Director of Rooms Operations
Response from Director of Rooms Operations on 18 May 2024
Dear Ijah, Thank you for choosing our hotel and for sharing your rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Be Well,Shamir Joseph,Director of Rooms Operations
Response from Director of Rooms Operations on 26 Apr 2024
Dear Andrea, Thank you for leaving a positive rating about your stay at The Westin Peachtree Plaza, Atlanta, one of downtown's most iconic landmarks. We are pleased to know you enjoyed your overall time with us and hope to see you again soon.Be Well,Shamir Joseph,Director of Rooms Operations
Response from Director of Rooms Operations on 10 May 2024
Dear Kimberly, Thank you for your great rating of The Westin Peachtree Plaza, Atlanta. We are dedicated to making each guest's experience seamless and meaningful, and we are pleased to know how much you loved your time with us. We look forward to welcoming you again soon.Be Well,Shamir Joseph,Director of Rooms Operations
10/10 Excellent
Amiaya
Travelled with partner
21 Apr 2024
Liked: Cleanliness, staff & service, amenities
Everyone was very professional and polite
Amiaya
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on 22 Apr 2024
Dear Amiaya, Thank you for taking the time to share your feedback regarding your recent stay at The Westin Peachtree Plaza, Atlanta. Your compliments were a pleasure to read, and we enjoy knowing that our associates helped to enhance and optimize your stay. We will share your generous remarks with everyone, and we look forward to welcoming you back very soon.Be Well,Shamir Joseph,Director of Rooms Operations
Response from Director of Rooms Operations on 23 Apr 2024
Dear Anael, Thank you for choosing The Westin Peachtree Plaza, Atlanta. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well,Shamir Joseph,Director of Rooms Operations
Response from Director of Rooms Operations on 20 Apr 2024
Dear Kenya, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Peachtree Plaza, Atlanta. We look forward to your return and wish you all the best with your future travels.Be Well,Shamir Joseph,Director of Rooms Operations