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Reviews of The Westin Buckhead Atlanta

4 out of 5
The Westin Buckhead Atlanta
3391 Peachtree Rd Ne, Atlanta, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 657 out of 1002 reviews" "
Rating 8 - Good. 157 out of 1002 reviews" "
Rating 6 - Okay. 84 out of 1002 reviews" "
Rating 4 - Poor. 40 out of 1002 reviews" "
Rating 2 - Terrible. 64 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

rosmund

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 3 nights in May 2024
Response from Front Office Staff on 22 May 2024
Thank you for staying with us

8/10 Good

Deven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Front Office Staff on 20 May 2024
Thanks for staying with us

8/10 Good

Joe

Travelled with family, Travelled with pets
Very nice. Secure
Stayed 1 night in May 2024
Response from Front Office Staff on 19 May 2024
Thank you for staying with us

10/10 Excellent

Mathew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Front Office Staff on 22 May 2024
Thanks for staying with us

10/10 Excellent

Kalyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at the Westin was amazing. From the staff to the cleanliness, and the relaxed atmosphere. I would definitely stay again.
Stayed 2 nights in May 2024
Response from Front Office Staff on 13 May 2024
Thank you for staying with us

10/10 Excellent

Rey, Caguas

Liked: Staff & service, amenities, property conditions & facilities
Excellent location and services
Stayed 3 nights in May 2024
Response from Front Office Staff on 13 May 2024
Thank you for staying with us

10/10 Excellent

Dana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with very friendly and helpful staff. Would definitely stay here again.
Stayed 1 night in May 2024
Response from Front Office Staff on 13 May 2024
Thank you for staying with us

10/10 Excellent

WenHui

Liked: Cleanliness, staff & service, property conditions & facilities
It was great!!
Stayed 2 nights in Apr 2024
Response from Front Office Staff on 13 May 2024
Thank you for staying with us

8/10 Good

Nigel

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Front Office Staff on 13 May 2024
Thank you for staying with us

8/10 Good

Amy

Stayed 2 nights in Feb 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Property Management on 6 May 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Nakaia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Property Management on 6 May 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Gayle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about it , the workers was very nice view was beautiful
Stayed 3 nights in Apr 2024
Response from Front Office Staff on 30 Apr 2024
Thank you for staying with us!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Staff on 30 Apr 2024
Thanks for staying with us!

6/10 Okay

Sweet Edible Treats

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice property. Food was nasty. Service was amazing nice size rooms
Stayed 3 nights in Apr 2024
Response from Front Office Staff on 29 Apr 2024
Thank you for staying with us!

10/10 Excellent

Kareem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating when i needed an early check in..room was very clean and cozy
Stayed 1 night in Apr 2024
Response from Front Office Staff on 29 Apr 2024
Thanks for staying with us!

8/10 Good

Jheanell

Travelled with family and small children
I celebrated my daughter’s 11th birthday and the staff was welcoming from the moment we pulled up to the moment we left. The pool was under renovation so we went to the Whitley and had a fantastic time.
Stayed 1 night in Apr 2024
Response from Front Office Staff on 21 Apr 2024
Thank you for staying with us!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and professional staff. I love this hotel ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Apr 2024
Response from Front Office Staff on 21 Apr 2024
Thank you for staying with us!

10/10 Excellent

Nia

Stayed 1 night in Apr 2024
Response from Front Office Staff on 13 May 2024
Thank you for staying with us

10/10 Excellent

Janeiro

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 3 nights in Apr 2024
Response from Front Office Staff on 16 Apr 2024
Thanks for staying with us!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property. Westin Buckhead is always my go to spot when visiting Atlanta ⭐️⭐️⭐️⭐️
Stayed 1 night in Mar 2024
Response from Front Office Staff on 10 Apr 2024
Thank you for staying with us!

10/10 Excellent

Dariyhn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Staff on 11 Apr 2024
Thank you for staying with us!

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely coming back , it was super clean and the staff was prompt and professional 💕
Stayed 3 nights in Apr 2024
Response from Front Desk on 8 Apr 2024
Thank you for staying with us!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay. Staff always friendly & courteous & facility is always clean. Valet personnel always a pleasure. Great location.
Stayed 1 night in Apr 2024
Response from Front Office Staff on 8 Apr 2024
Thank you for staying with us!

8/10 Good

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt know i would be charged a security fee between the amount of $70-$250 until after i checked my bank statement and saw that i was charged an additional $231.98. Apparently its just in case my room had some type of damage and it would automatically take it out. And supposedly, I'll have the funds refunded back when i check out. Still waiting....
Stayed 2 nights in Apr 2024
Response from Front Office Staff on 8 Apr 2024
Good MorningThank you for staying with us and it will take 7-10 business days for any refund to be added back to you card you used to check in

2/10 Terrible

Myeisha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Front Office Staff on 8 Apr 2024
Thank you very much for choosing us and offering your feedback.We want every guest who stays with us to have a comfortable visit and to depart with a lasting favorable impression. We are disappointed if we did not make that happen for you. Please accept our apologies for any inconvenience you experienced. We are also sorry for the service issues that impacted your visit. Our primary focus is on outstanding hospitality to every guest; therefore, we have addressed this with the appropriate individuals to ensure we better serve our guests.We would welcome another opportunity to show you our commitment to exceptional experiences the next time you are in the area.

10/10 Excellent

Lamar

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Property Management on 4 Apr 2024
Thank you so much for your 5-star review, Lamar! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Berthana, Irving

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was wonderful made sure I had an excellent stay
Stayed 3 nights in Mar 2024
Response from Front Desk Agent on 27 Mar 2024
Thank you for choosing to stay with us

10/10 Excellent

Dharik

Stayed 2 nights in Mar 2024
Response from Front Office Staff on 16 Apr 2024
Thank you for staying with us

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel from the parking attendants to the front desk clerks and housekeeping. Everyone was professional, pleasant, accommodating and friendly. The room I had was beautiful and comfortable and clean and the layout was perfect. Having a restaurant onsite was a bonus although the hotel was surrounded by many eateries. I’m well pleased with my stay and would give it the highest ratings.
Stayed 4 nights in Mar 2024
Response from Erichards on 23 Mar 2024
Thank you very much for staying with us and for your positive feedback

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Very upscale
Stayed 1 night in Mar 2024
Response from Erichards on 23 Mar 2024
Thank you very much for staying with us and for your positive feedback

6/10 Okay

Lasandra

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Desk Agent on 24 Mar 2024
Thank you for staying with us!

10/10 Excellent

Demarius

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Erichards on 23 Mar 2024
Thank you very much for staying with us and for your positive feedback

10/10 Excellent

Kareemah, Oakland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, our stay at the hotel was lovely. The accommodations were comfortable, and the staff was friendly and attentive. However, we found the restaurant in the area lacking in flavor and customer service. For the price paid, we expected better quality. Surprisingly, the food at the mall was more satisfying and better value for money.
Stayed 2 nights in Mar 2024
Response from Erichards on 23 Mar 2024
Thank you very much for staying with us and for your positive feedback

10/10 Excellent

Jevon Hicks

Stayed 2 nights in Mar 2024
Response from Property Management on 4 Apr 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

william

Travelled with group
Easy check in/out
Stayed 1 night in Mar 2024
Response from Front Desk on 14 Mar 2024
Thank you for staying with us!

8/10 Good

Teresa

Liked: Amenities
Loved it
Stayed 1 night in Mar 2024
Response from Front Desk Agent on 9 Mar 2024
Thank you for staying with us here at the Westin Buckhead Atlanta location.

10/10 Excellent

J Theodore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Westin in the heart of Buckhead. Great product for the price.
Stayed 1 night in Mar 2024
Response from Erichards on 5 Mar 2024
Thank you very much for all your feedback and for staying with us.

2/10 Terrible

Michael

Stayed 1 night in Feb 2024
Response from Property Management on 25 Mar 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

Shane

Stayed 1 night in Mar 2024
Response from Erichards on 23 Mar 2024
Thank you very much for staying with us and for your positive feedback

10/10 Excellent

April

Liked: Staff & service, property conditions & facilities
Gary in valet was phenomenal! He gave recommendations for restaurants and events happening around the city during our stay. Check in and check out were a breeze. If only you added a spa I may never leave!
Stayed 2 nights in Feb 2024
Response from Erichards on 5 Mar 2024
Thank you very much for all your feedback and for staying with us

10/10 Excellent

Autumn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how up to date the rooms are
Stayed 1 night in Feb 2024
Response from Erichards on 27 Feb 2024
Thank you very much for your feedback. It was great having you here with us.

10/10 Excellent

Abdul Naseer

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to everything nice. Hotel was absolutely stunning, clean and spacious
Stayed 1 night in Feb 2024

8/10 Good

Luis

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Erichards on 27 Feb 2024
Thank you very much for your feedback. It was great having you here with us.

10/10 Excellent

Fnu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Feb 2024
Response from Hotel Management on 21 Feb 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Bruno Da

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Management on 21 Feb 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hotel Management on 21 Feb 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Management on 21 Feb 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 Excellent

Sunday Kayode

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and well maintained hotel. It felt totally like home.
Stayed 3 nights in Feb 2024
Response from Hotel Management on 21 Feb 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Jennifer

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Friendly staff. Would recommend!
Stayed 3 nights in Feb 2024
Response from Hotel Management on 21 Feb 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!