Exterior

Reviews of La Quinta Inn & Suites by Wyndham Atlanta Airport South

2.5 out of 5
La Quinta Inn & Suites by Wyndham Atlanta Airport South
4820 Massachusetts Blvd, College Park, GA

Reviews

7.0

Good

Rating 10 - Excellent. 561 out of 1542 reviews" "
Rating 8 - Good. 327 out of 1542 reviews" "
Rating 6 - Okay. 199 out of 1542 reviews" "
Rating 4 - Poor. 166 out of 1542 reviews" "
Rating 2 - Terrible. 289 out of 1542 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Veronica

Travelled with pets
Liked: Property conditions & facilities
The staff is very professional and kind
Stayed 1 night in May 2024
Response from Hotel Management on 27 May 2024
I am delighted to know that our staff was welcoming and helpful. I will share your compliments with our team, who I am certain will feel encouraged. I hope that you will come back and visit us again soon.

8/10 Good

Victor

Easy checking
Stayed 1 night in May 2024
Response from Hotel Management on 27 May 2024
Thank you for sharing your feedback, Victor. I am pleased you enjoyed a quick check-in process and I do hope that you will visit us again soon, so we can provide an even superior stay next time.

4/10 Poor

Shirley

Travelled with family and small children
Disliked: Property conditions & facilities
The overall look of the hotel room was of a diy project in progress.
Stayed 2 nights in May 2024
Response from Hotel Management on 27 May 2024
I am saddened to know your experience was disappointing and commit to working on improvements. I do hope that you will give us another chance to better serve you the next time you visit Atlanta.

10/10 Excellent

kierone

Travelled with group
Nothing
Stayed 1 night in May 2024
Response from Hotel Management on 27 May 2024
I am happy to know that you enjoyed your stay and thank you for leaving us with a 5-star rating. I hope that you will come back and visit us again the next time your travels bring you to Atlanta.

10/10 Excellent

Tyrone

Business traveller
Liked: Cleanliness, amenities
Great
Stayed 1 night in May 2024
Response from Hotel Management on 27 May 2024
Thank you for this excellent feedback. I am so very pleased you enjoyed a great stay and I hope that you will visit us again soon.

10/10 Excellent

Haile

Liked: Staff & service, property conditions & facilities
the room doesn't have closet to put your clothes. and no sleeper shoes.
Stayed 1 night in May 2024
Response from Hotel Management on 27 May 2024
Thank you for sharing your feedback, Haile. I am pleased you enjoyed your stay and will share your comments with our team so we can work to make improvements. I hope you will visit us again so we can provide another exceptional stay in the future.

2/10 Terrible

luis

Travelled with family and small children, Business traveller
Disliked: Staff & service
We arrived late at night with 2 children and they had sold our rooms. The front desk receptionist did not know what to do and wasn't very helpful at all. Then, they charged us twice for the same reservation. I had to take an hour of my time to call and ask for a refund. I had to do this twice: once with Expedia and a second time with La Quinta. Never going back to La Quinta.
Stayed 3 nights in May 2024
Response from Hotel Management on 24 May 2024
I apologize that there was an error with the booking and that our system charged you. We will review our protocols to ensure this error does not occur again. I do hope that you will give us another chance to provide you with an exceptional stay in the future.

4/10 Poor

Terrell

Disliked: Cleanliness, staff & service, property conditions & facilities
It was okay
Stayed 3 nights in May 2024
Response from Hotel Management on 24 May 2024
I am saddened that we did not provide you with an exceptional stay, Terrell. Please know we are working hard on improving and I do hope that you will grant us another opportunity to provide you with a superior stay.

2/10 Terrible

Ronald, Westland

Disliked: Cleanliness
Chipped bathtub. Elevator stayed need service. Breakfast was not right. Phone needed service.
Stayed 3 nights in May 2024
Response from Hotel Management on 24 May 2024
Thank you for letting us know about the elevator problems nad the chipped bathtub. We will have our maintenance staff address this. I also apologize that the breakfast was not delicious. I do hope that you will give us another chance to make improvements and better serve you in the future.

2/10 Terrible

Breanna

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is beyond dirty. Blood stained mattresses, stained bed linens, pubic hair on towels. Definitely pass on this.
Stayed 1 night in May 2024
Response from Hotel Management on 17 May 2024
I am saddened to note that your room had not been properly prepared, Breanna. I do apologize and will share your comments with our team so we can be sure this oversight does not occur again. I do hope that you will give us another chance to better serve you in the future.

2/10 Terrible

Jonggwang

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on 18 May 2024
I am saddened to note that your stay with us was disappointing. Please know that we will work hard to make improvements. I hope that you will give us another chance to better serve you in the future.

10/10 Excellent

Danica

Business traveller, Travelled with partner
Nice room. Excellent staff
Stayed 1 night in May 2024
Response from Hotel Management on 17 May 2024
I am delighted to know you enjoyed a wonderful stay and that our staff was so welcoming, Danica. I will share your comments with our team, who I am certain will feel encouraged. We hope to see you again soon!

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just want to say I love you sweets. I love the personalities the registrations and everything was beautiful and I will be coming back to one of your hotels somewhere in the world.
Stayed 1 night in May 2024
Response from Hotel Management on 17 May 2024
I am so very pleased you enjoyed a wonderful stay with us, Kenneth. I hope that you will visit us again during future travels, so we can provide another exceptional stay.

2/10 Terrible

Demetris

Travelled with family and small children
I booked my room 1 week in advance. Paid for it. My wife and two kids drove 8 hrs to the hotel. We arrived at 11pm for the front desk clerk to tell me that all the rooms are taken. One word - TRASH. A call would've change this review.
Stayed 1 night in May 2024
Response from Hotel Management on 17 May 2024
I am saddened to learn that there was a lack of communication and an issue with your reservation, Demetris. Please know this will be investigated so that we can ensure an oversight like this does not occur again. I do hope that you will grant us another opportunity to serve you better in the future.

8/10 Good

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Management on 17 May 2024
Thank you for rating your recent stay with us, Nichole. I hope that you will visit us again soon.

2/10 Terrible

Jennifer

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff booked us for a room, after a long day of traveling with my daughter we tried to enter the room they gave us. There was literally someone in the room sleeping and it was pitch dark and I just hear a man’s deep voice as I try entering my completely dark already occupied room, we go down stairs where we speak to the night auditor John who was so more concerned with who was in the room that was given to us than try to put us in a room and when I asked him to get us a room so we did t have to keep waiting passed midnight he got loud and yelled at me and pointed his finger in my face!!! The area is trashy and unsafe there was no parking and the staff was SO RUDE!!! Spoke to a manger a few days later that apologized for her staff’s behavior and gave me a refund
Stayed 1 night in May 2024
Response from Hotel Management on 17 May 2024
Please accept our apologies for the error in the room assignments, and I sympathize with how that was upsetting. I am pleased that our management was able to appropriately address this and provide you with a resolution. I do hope ha you will give us another chance to provide you with a superior stay in the future.

4/10 Poor

Heath

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Although we stayed there before and were satisfied, this stay was shortened from 3 to only one day due to dirty shower and smell in the room. The staff was professional and helpful.
Stayed 3 nights in May 2024
Response from Hotel Management on 17 May 2024
Thank you for letting us know that the room had a bad odor and had not been properly cleaned. We will have our housekeeping team address this and I hope that we can better serve you in the future.

4/10 Poor

Teodora, Sugar Land

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 17 May 2024
Thank you for rating your recent stay, Teodora. I apologize that your stay was not excellent and I do hope that you will give us another chance to provide you with a superior stay in the future.

4/10 Poor

Teodora, Sugar Land

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first room I received had an A/C that was malfunctioning, kept the room at a very cold temperature, it was running all night, it was impossible to turn it off and it was extremely loud. I received a new room the next day at noon. Then the next night the manager was playing some weird trans music with pan pipes not from the hotel, from home and he connected to the hotel’s speakers in the lobby and this weird Alfred Hitchcock movie type of music was being heard clearly in the rooms at 9pm. The only food establishment close by is a Ruby Tuesdays, no stores, no gas station for a quick pick me up snack. Room was $100/night and I was stuck in Atlanta for 2 days because of the storm. The price included breakfast which had scrambled eggs, sausages, waffles and yogurts. The staff was nice and did their best in each scenario.
Stayed 1 night in Mar 2024
Response from Hotel Management on 17 May 2024
I apologize that your stay was problematic, Teodora. We will repair the a/c unit and determine why music was piping into the rooms. I am pleased our staff was helpful and we will work to improve the guest experience. I do hope that you will give us another chance to better serve you next time.

4/10 Poor

Juanetia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was outdated and dirty. There were no washcloths when we checked in and our room was not cleaned for 2 of the 3 days we stayed. The front desk people were no help and when you asked a question they were not able to answer. The couch had a hole and burn marks. The dresser was leaning, tube discolored and there is a hole in the wall where the door opens and closes. I had to ask for an iron and for them to fill the facial tissue box since they only place one in the box. This was our first stay with LaQinta and I cannot say I would stay there again.
Stayed 3 nights in May 2024
Response from Hotel Management on 17 May 2024
I apologize that your room was not beautifully cleaned and properly stocked, Juanetia. We will be sure to update the furniture and our housekeeping team double check each room to ensure that our guests enjoy a comfortable stay. We hope that you will give us another chance to properly serve you in the future.

2/10 Terrible

Charlotte

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely awful. Staff could not speak English on check in and got me to translate everything by Google translate. They’re was a huge fight in the lobby area just after midnight and continued for an hour, before the police were called - extremely noisy and felt unsafe.
Stayed 1 night in May 2024
Response from Hotel Management on 17 May 2024
I apologize that our staff was not helpful during the check-in process. I am also sorry that there were disruptive guests in the lobby. I do hope that you will give us another chance to better serve you during a future trip to Atlanta.

10/10 Excellent

Tanisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how big the room was, i also liked the breakfast, how ever the room was kinda out of date, overall it was on a safe location and close to places we.needed to get too
Stayed 2 nights in May 2024
Response from Hotel Management on 17 May 2024
I am delighted you enjoyed a spacious room and tasty breakfast, Tanisha. I hope that you will come back and visit us again soon!

8/10 Good

Myrna

Travelled with family
Liked: Staff & service, property conditions & facilities
overall pretty good for being on a budget!
Stayed 1 night in May 2024
Response from Hotel Management on 17 May 2024
Thank you for rating your recent stay with us, Myrna. I am pleased you found our rates an excellent value and hope to see you again the next time you travel to Atlanta.

8/10 Good

Dwi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good condition, and convenient
Response from Hotel Management on 6 May 2024
I am pleased to know your stay with us was enjoyable and conveniently located. Please know that we are working hard to ensure a quality experience for all our guests and I do hope that you will come back and visit us again soon!

10/10 Excellent

Boo

Stayed 2 nights in May 2024
Response from Hotel Management on 27 May 2024
I am so very pleased you enjoyed your stay with us and I hope that you will come back to visit us again soon.

2/10 Terrible

Ashanta

Travelled with family
Disliked: Cleanliness, property conditions & facilities
When I checked in the room, there were stains on the couch, the room smelled like urine, the walls were dirty. The bathroom looked like it needed a whole remodel and there were several roaches crawling around the bathroom floor. I canceled the reservation and I requested a refund and was advised it would be sent back. I was not provided any docs confirming the refund and have yet to receive it. No indication that the refund is even in process at this time.
Stayed 1 night in May 2024
Response from Hotel Management on 17 May 2024
Please accept our sincere apologies for providing a room with a bad odor and not well-cleaned. Our housekeeping team will double-check each room and I do hope that we will have the chance to provide you with a superior stay in the future.

4/10 Poor

Raquel

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Property is not clean, bed sheet dirty. Definitely looks nothing like the picture online.
Stayed 4 nights in Apr 2024
Response from Hotel Management on 4 May 2024
I am saddened to note that your stay with us was disappointing, Raquel. Please accept our sincere apologies and know that our housekeeping team will be addressing this and making improvements. I hope that you will give us another chance to provide you with an exceptional stay in the future.

2/10 Terrible

Danielle

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was nice and pleasant. Server crashed at 11:30 at night and it took over an hour to check in because they could not find anyone’s reservations. The lobby lights were all turned off when we returned at 9pm. Very dark and uninviting. Lots of bad patch/paint jobs all over, torn carpets, our refrigerator was melted inside. The room was not fully cleaned. There were smelly items in a cabinet from a previous guest and a dirty wash cloth behind the bathroom door. I also saw a bug in our room that was unafraid of people. This was probably the worst hotel experience I have ever had.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 3 May 2024
Please accept our most sincere apologies for a disappointing experience. It is not up to our usual standards of a fresh, clean room and smooth check-in. I will share your comments with our team so we can address this properly and be sure to improve so that our guests always receive an optimal experience. Thank you for letting us know where we fell short and I do hope that you will give us another chance to better serve you in the future.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great stay for a short stay
Stayed 1 night in Apr 2024
Response from Hotel Management on 1 May 2024
I am so very happy to know that your time with us was enjoyable and I thank you for this feedback, Melissa. I hope that you will come back and visit us again soon!

10/10 Excellent

Moses

Travelled with partner
Liked: Amenities, property conditions & facilities
Very nice. I’ve stayed in 5 hotels some for more money but this is the cleanest, most elegantly structured peaceful hotel yet.
Stayed 1 night in Apr 2024
Response from Hotel Management on 1 May 2024
Thank you for this wonderful review, Moses. I am so very pleased to know that your stay with us was peaceful and that your room was beautifully cleaned. I hope that you will visit us again soon!

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was the last room and the smoke detector was pulled from the ceiling. The floor was flooded and we had to sleep with a carpet fan on all night. It smelled very musty and the ac did not run though it was on the lowest setting. The bed linens were not clean ie lipstick on the sheets. The curtains had a brown stain on them. The room divider was separated from the ceiling and the wall. It was easily moved when barely touching it. My car got broken into and the staff was not helpful with allowing us a trash bag to clean up the glass that was in the floor and seats. Unhelpful for when asking about cameras to see if I could get anything on the accident. They did call the police after someone else reported it but would not allow me to have the paper work to get the case number. They said they tried to call but did not call me or come to find me.
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
I am deeply saddened to note that your stay was so problematic and disappointing. Our staff is expected to ensure that our guests receive all the assistance they need and I am sorry you were not provided with a trash bag and access to the police handling your case. I will also work with our staff to ensure the a/c unit is repaired and deodorize the room. It is my hope that you will consider giving us another chance to better serve you next time you visit Atlanta.

4/10 Poor

Alexander

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
No one picks up the phone at the front desk.
Stayed 1 night in Apr 2024
Response from Hotel Management on 27 Apr 2024
Thank you for letting us know about this issue, Alexander. I do apologize that our staff was not available to answer the phone and our team will work to make improvements so that guests can be properly assisted with any requests. I do hope that you will give us another chance to better serve you next time.

10/10 Excellent

Kaylee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a nice stay!
Stayed 1 night in Apr 2024
Response from Hotel Management on 24 Apr 2024
I am so very pleased you enjoyed a wonderful stay with us, Kaylee. Thank you for this lovely review and we hope you will come back and visit us again soon!

2/10 Terrible

Brandy

Stayed 1 night in Apr 2024
Response from Hotel Management on 17 May 2024
Please accept our sincere apology for the disappointing experience, Brandy. We will work hard to improve and do hope that you will give us another chance to better serve you in the future.

2/10 Terrible

joshua

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst place I have ever booked and they lied and said I used the room for 30 minutes and Oder not to give me back my full refund
Stayed 2 nights in Apr 2024
Response from Hotel Management on 23 Apr 2024
Please accept our apologies that your experience was so disappointing, Joshua. Please know that we value the experience of our guests and I hope that you will give us another chance to better serve you during a future visit to Atlanta.

2/10 Terrible

Robert

Business traveller
I have been billed twice : on my card and I paid cash.I am still waiting for a refund on my card!
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr 2024
Please accept our apologies that this situation has occurred. Please know that when we release funds or issue a credit, it can take the banks a few days to reflect this on your account. If you do not see this resolved, please do give us a call so we can further investigate. I hope that your stay was otherwise wonderful.

4/10 Poor

Latreesh

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr 2024
Thank you for providing your feedback, Latreesh. We will work with our team to make improvements and I am sorry your stay was not enjoyable. I do hope that you will give us another opportunity to provide you with an exceptional stay in the future.

10/10 Excellent

Germilia

Stayed 1 night in Apr 2024
Response from Hotel Management on 17 May 2024
I am delighted you enjoyed your stay with us, Germilia. We hope that you will come back and visit us again soon.

10/10 Excellent

VEACESLAV

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to stay overnight, close to airport, shuttle provided
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr 2024
I am delighted to know that our location served you well and that the shuttle was helpful in your travels. Thank you for this lovely review and we hope that you will visit us again the next time your travels bring you through Atlanta.

10/10 Excellent

AYLA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked several locations before finding somewhere nice & clean.
Response from Hotel Management on 19 Apr 2024
Thank you for sharing your recent experience, Ayla. I am so very pleased to know your room was so nice and clean and we hope that you will come back to visit us again soon.

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner is ver professional. He made sure that my check in easy fast.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 19 Apr 2024
I am so very pleased to know that the check-in process was convenient and that you felt welcomed and comfortable during your stay. I hope that you will come back and visit us again soon!

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Hotel Management on 17 Apr 2024
I am delighted to see this exceptional rating. Thank you for leaving your feedback, Scott. We hope to have you come back and visit us again soon!

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Hotel Management on 17 Apr 2024
Thank you for rating your recent stay with us, Ahmed. I am pleased you were satisfied with your overall experience. I hope that you will visit us again the next time you travels bring you to Atlanta so we can provide an even superior stay in the future.

8/10 Good

evan

Liked: Cleanliness, property conditions & facilities
It was very quiet,so I was able to rest well.
Stayed 1 night in Apr 2024
Response from Hotel Management on 17 Apr 2024
I am pleased to note you enjoyed a peaceful stay with us and I do hope that you come back and visit us again during a future visit to Atlanta. Thank you for leaving your review, Evan.

6/10 Okay

Laquita

Travelled with partner
Disliked: Amenities, property conditions & facilities
This property was a little outdated for me. Property wasn’t near much . But most definitely affordable.
Stayed 1 night in Feb 2024
Response from Hotel Management on 17 Apr 2024
Thank you for letting us know about your recent experience, Laquita. I apologize for the dated aspects of the hotel and please know we are working to make improvements. I do hope that you will visit us again during future travels so that we can provide you with a superior experience next time.

8/10 Good

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 13 Apr 2024
Thank you for rating your recent visit, Ebony. I am pleased your overall experience was satisfactory and we hope that you will come back and visit us again during future travels, so we can be sure to provide an even superior stay.

10/10 Excellent

Thalia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were really friendly and cordial.
Stayed 1 night in Apr 2024
Response from Hotel Management on 13 Apr 2024
Thank you for sharing about your experience and I am so very proud to note that our staff was welcoming and helpful. We hope that you will come back and visit us again soon, Thalia!

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 13 Apr 2024
I am delighted you enjoyed a wonderful stay with us, Alvin. Thank you for this excellent rating and we hope to see you again soon.

6/10 Okay

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
property from the airport to confirm our shuttle pick up and in 3 calls no one answered the phone. As a result we took a cab and suffered a $30 cab fare. We chose this property for the shuttle, breakfast and proximity to the airport.
Stayed 1 night in Apr 2024
Response from Hotel Management on 5 Apr 2024
Please accept our sincere apologies that our staff was not able to answer the phone upon your arrival. Our reception team will work to ensure that they can care for the guests checking in as well as those calling on the phone. I do hope that you will consider giving us another opportunity to better serve you in the future.

6/10 Okay

So

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Guest services were great. Parking was limited. Biggest problem was roaches in bathroom. Stained and sicken in couch. We didn't shower or open our suitcases. Breakfast was not good at all.
Stayed 1 night in Mar 2024
Response from Hotel Management on 5 Apr 2024
Thank you for sharing these issues with us so that we can be sure to address the problem moving forward. I do apologize that there were roaches and we will increase our pest control measures to eliminate this problem. We will also deep clean the couch and make improvements to the breakfast. I do hope that you will consider giving us another chance to better serve you during a future visit to Atlanta.