Room, 1 King Bed
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Reviews of DoubleTree by Hilton Atlanta Airport

4 out of 5
DoubleTree by Hilton Atlanta Airport
3400 Norman Berry Drive, Atlanta, GA

Reviews

6.6
Rating 10 - Excellent. 313 out of 1009 reviews" "
Rating 8 - Good. 189 out of 1009 reviews" "
Rating 6 - Okay. 150 out of 1009 reviews" "
Rating 4 - Poor. 180 out of 1009 reviews" "
Rating 2 - Terrible. 177 out of 1009 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Judith

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not stay at this hotel ever again. The shower was dirty, the carpet was old, the faucets leaked all night, and the overall condition was poor. Choose another hotel!
Stayed 1 night in May 2024

6/10 Okay

Allison

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
While the shuttle to the airport was convenient along with the ability to park the car there all week, the overall stay was not great. The valet man was very nice but no other staff members would answer the phone or help us really. The bed was horrible and it was hot!
Stayed 1 night in May 2024
Response from DT on 22 May 2024
sorry for any inconvenience

4/10 Poor

Antoine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from DT on 22 May 2024
Thanks

8/10 Good

Nicky

Business traveller, Travelled with partner
Very welcoming very friendly staffs really appreciate their customer service. What I didn’t like is that it wasn’t as clean as it should’ve been the doors were dirty also the tub, there was hair strands all over the bathroom as well. The room needed some updating on paint and appliances as well.
Stayed 1 night in May 2024
Response from DT on 20 May 2024
sorry for the inconvenience you have experience

6/10 Okay

Linda

Liked: Cleanliness
When I arrived, staff had me wait in the lobby to check in for 10 minutes because of shift change. Then when I got to the room, the safe did not work, nor did the tv. Was told they had “issues” with the cable. Close to airport and convenient shuttle, but not a great experience.
Stayed 1 night in May 2024
Response from DT on 20 May 2024
sorry for the inconvenience you have experience

4/10 Poor

Tanikki, Bear

Disliked: Cleanliness, amenities, property conditions & facilities
Property is out of date & dirty. The mirror in the bathroom did not light up. It was broken. The outlet on the lamp near the bed did not work. This is not a four star Doubletree.
Stayed 2 nights in May 2024
Response from DT on 21 May 2024
sorry for any inconvenience

2/10 Terrible

Kristi

Disliked: Staff & service
Unable to check in, staff did not answer phone, had to spend the night in airport
Stayed 1 night in Mar 2024
Response from DT on 20 May 2024
sorry for the inconvenience you have experience

10/10 Excellent

Dexter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had made a mistake and wrote a negative report review on Super 8 hotel in Perry Georgia. My target is Baymont by Wyndham in Cordele Georgia not Super 8 hotel in Perry Georgia. Super 8 hotel is Perry Georgia was great. When I go back to Perry Georgia thats my hone away from home location. When I notice I mess up. I called them to apologize for the mix up.
Stayed 1 night in May 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from DT on 20 May 2024
Thanks

6/10 Okay

Jules

Liked: Cleanliness, staff & service
The AC in my room was not working. When set to 69, The AC was 77 the whole time
Stayed 1 night in May 2024
Response from DT on 20 May 2024
sorry for the inconvenience you have experience

10/10 Excellent

Ashley

Stayed 1 night in May 2024
Response from DT on 9 May 2024
Thanks

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was nice upon arrival
Stayed 1 night in May 2024
Response from DT on 6 May 2024
Thanks!

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the free airport shuttle. Disliked the breakfast not included
Stayed 2 nights in Apr 2024
Response from DT on 6 May 2024
Sorry for the inconvenience,.

8/10 Good

Shreya

Liked: Staff & service
The property is a bit worn out but lovely breakfast and staff.
Stayed 1 night in Apr 2024
Response from DT on 6 May 2024
Thanks!

10/10 Excellent

Jocelyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DT on 6 May 2024
Thanks!

2/10 Terrible

Estella

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Came to this hotel to celebrate my anniversary. The staff did not welcome my husband and I in a professional way. The room and buildings were not nice at all. I don’t recommend this hotel.
Stayed 2 nights in Apr 2024
Response from DT on 1 May 2024
Sorry for the inconvenience during your stay

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend
Stayed 1 night in Apr 2024
Response from DT on 30 Apr 2024
thanks

8/10 Good

Cathy

Stayed 1 night in Apr 2024
Response from DT on 20 May 2024
sorry for the inconvenience you have experience

2/10 Terrible

Krishna

Stayed 5 nights in Apr 2024
Response from DT on 20 May 2024
sorry for the inconvenience you have experience

4/10 Poor

Talicia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were not welcoming at all , they did not apologize for any inconvenience .my room key didn’t work I had to go all the way back down to the front desk to let them know , they just reactivated key but never apologized .. They do not say please or thank you , their attitudes were poor . I originally booked a double bed suite . They only had one queen size bed in my room , they never mentioned that to me upon paying for my room . When I went back to the front desk to ask about it they said that’s all they have …. I think they should have let me know before paying maybe I could’ve went to another hotel . Also they told me that they couldn’t give me a roll out bed or an extra blanket for my guest so we are all crammed into one queen size bed and very uncomfortable . I wouldn’t recommend
Stayed 2 nights in Apr 2024
Response from DT on 29 Apr 2024
sorry for your inconvenience. The beds are the standard size for the double rooms. Due to safety hazards, we do not carry roll away beds. And yes, you should have received extra blankets if asked. I will ensure management have conversation with staff concerning correct information.

10/10 Excellent

Olatunbosun

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a decent nothing spectacular
Stayed 3 nights in Jan 2024
Response from DT on 25 Apr 2024
Thanks ! we are working hard to make it BETTER

8/10 Good

LEIGH, STATESBORO

Travelled with family
It was close to the airport and parking. The hotel was comfortable but obviously dated and could use some updating.
Stayed 1 night in Apr 2024
Response from DT on 22 Apr 2024
Thanks

4/10 Poor

Erica

Disliked: Staff & service, amenities, property conditions & facilities
No hot water and no offer to make the experience any better! I know it’s not their fault but they have offered to do nothing to improve upon the experience. Also, selected this hotel for the pool and while now there is notice on website that it opens May 1st, there was no notification until arrival that they have yet to open it for the year.
Stayed 1 night in Apr 2024
Response from DT on 22 Apr 2024
sorry for the inconvenience.

6/10 Okay

James

Business traveller
Liked: Cleanliness, staff & service
Staff was great, and overall it was a very clean hotel but the pool looked like a swamp, the hotel ran out of soap (thankfully staff went above and beyond by running to the store to get some), the iron didn't work in my room, the sink was spraying water everywhere and there were no towels in the gym (but staff did track some down as well). Don't usually write a response but those were some glaring issues that popped up during my stay.
Stayed 1 night in Apr 2024
Response from DT on 17 Apr 2024
Thanks for your response, any sorry for any and all inconvenience this may have caused

6/10 Okay

Jordon

Travelled with family
Disliked: Amenities, property conditions & facilities
Hotel was run-down and elevator shook while in movement. Staff overall were friendly. Missing some items in the room, trash cans and soap.
Stayed 1 night in Apr 2024
Response from DT on 17 Apr 2024
Thanks! and sorry about any inconvenience!

2/10 Terrible

Jamie

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Rooms don't support a free roller mattress. Expedia has that wrong.
Stayed 1 night in Apr 2024
Response from DT on 16 Apr 2024
sorry for the inconvenience

4/10 Poor

Ozgur

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There is only one employee in the hotel at night. If you need anything you have to go to the reception and pick it up yourself. My room didn’t have hand soap and shower gel.
Stayed 1 night in Apr 2024
Response from DT on 16 Apr 2024
sorry for the inconvenience

6/10 Okay

Shyanne

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from DT on 16 Apr 2024
Thanks

2/10 Terrible

JESSICA, miami

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty no toilet paper in the bathroom. Bathroom vanity broken.
Stayed 1 night in Apr 2024
Response from DT on 11 Apr 2024
sorry for the inconvenience I will have housekeeping look into this

10/10 Excellent

Terence

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from DT on 12 Apr 2024
Thanks!!!!!!

10/10 Excellent

Keiana

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
It was a great experience. The only problem was my toilet seat was broke and there was no one to fix it. So i had to fix it myself. Everything else was fime.
Stayed 1 night in Apr 2024
Response from DT on 9 Apr 2024
Thanks

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was allowed to extend my stay thirty minutes beyond the check out time.
Stayed 1 night in Apr 2024
Response from DT on 5 Apr 2024
Thanks

4/10 Poor

Niimat

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty
Stayed 1 night in Mar 2024
Response from DT on 3 Apr 2024
Thats for letting us know your issues during your stay. Sorry for all inconvenience

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 2 nights in Mar 2024
Response from DT on 2 Apr 2024
thanks so much !

2/10 Terrible

SALEMA

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DT on 1 Apr 2024
thanks for sharing

4/10 Poor

Jonathan

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Shower door broken Sink broken. Some weird gym equipment in the room.. really ? Also no one answers the hotel phone number no matter When you call. Because of the price I knew not to have great expectations.. but come on.. I called maybe 15 times and no one responded to the phone numebr
Stayed 1 night in Mar 2024
Response from DT on 1 Apr 2024
sorry about any inconvenience. this may have caused

4/10 Poor

Dennis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Elevators were in terrible repair. Elevator 2 rumbled and was full of Ghosts of Former guests. The other Elevator one would take you to the 7th floor and leave you to walk down the stairs to the 4th floor . Upon entrance to the elevator on the 4th floor as you set it go to the lower floors it would travel to the 5th floor before taking you to the ground floor.
Stayed 1 night in Mar 2024
Response from DT on 1 Apr 2024
I'm sorry about any and all inconvenience

6/10 Okay

bradford

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stains on carpet. Broken tile in elevator. Bathroom door handle had paint on the chrome. Shower/tub had loose soap chrome holder. Surprised and disappointed by this DoubleTree by Hilton.
Stayed 1 night in Mar 2024
Response from DT on 1 Apr 2024
sorry about any inconvenience. this may have caused

10/10 Excellent

karina

Business traveller
Liked: Amenities, property conditions & facilities
Comfortable beds
Stayed 3 nights in Mar 2024
Response from Ltaylor on 19 Mar 2024
Thank you for your feedback. We look forward to seeing you in the future.

4/10 Poor

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service
Had no hot water at night and in morning. Door handles in room closet falling off. Could hear jets most of the night.
Stayed 1 night in Feb 2024
Response from Ltaylor on 7 Mar 2024
Thank you for taking the time to share your experience about your current stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

6/10 Okay

Jinchao

Business traveller
Disliked: Property conditions & facilities
The worst doubletree I ever had
Stayed 1 night in Feb 2024
Response from Ltaylor on 7 Mar 2024
Thank you for taking the time to share your experience about your current stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Yennifer

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First 15 mins in my room the alarm system goes off for 45 mins. (Someone stated that they were testing it) but I believe they should have announced first that they were going to do a false alarm fire drill instead of after the fact. Second, I’m approached by the front desk assistant, who had mentioned that they had a key lockdown, so she(he) had to reactivate the key. Later finding out that the first Rep didn’t assigned my key to the correct reservation. Stayed at the front desk for about 30-45 mins trying to figure out what happened. Honestly worst experience. They have people working that have no type of common sense and lack professionalism.
Stayed 1 night in Feb 2024
Response from Ltaylor on 22 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.Have a wonderful day.

4/10 Poor

Nichole

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Only 1 elevator working, it started and stopped on random floors while trying to get to your floor. Very slow as well. The hotel was dirty.
Stayed 3 nights in Feb 2024
Response from Ltaylor on 22 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.Have a wonderful day.

6/10 Okay

Family

Travelled with family
The staff was not super helpful. The elevator was very slow and unstable. The lobby had a party happening one night and was very loud so not usable by other guests. The hot water didn't last long in the shower. The area did not have many restaurant options. It was very convenient to the airport
Stayed 2 nights in Feb 2024
Response from Ltaylor on 19 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. Your comments will help us as we continually work to improve our guest experience.Have a wonderful day.

2/10 Terrible

sandra l

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water. Bathroom so bad. The service was terrible 😞.
Stayed 2 nights in Feb 2024
Response from Ltaylor on 19 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

6/10 Okay

ROSE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We called twice for someone to look at commode because it wasn’t flushing properly. No one ever showed up. Also charged me 20.00 at check out for parking!! I wasn’t aware of a parking fee.
Stayed 1 night in Feb 2024
Response from Ltaylor on 19 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 Poor

megan

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I had cold water in my room to shower and employees were not very nice.
Stayed 1 night in Feb 2024
Response from Ltaylor on 14 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Ltaylor on 12 Feb 2024
Thank you for sharing your experience; we look forward to seeing again.

4/10 Poor

Deborah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very run down- Staff not helpful about the area
Stayed 1 night in Feb 2024
Response from Ltaylor on 6 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.