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Reviews of Super 8 by Wyndham Commerce

2 out of 5
Super 8 by Wyndham Commerce
152 Eisenhower Drive, US 441 & I-85, Commerce, GA

Reviews

5.2
Rating 10 - Excellent. 34 out of 367 reviews" "
Rating 8 - Good. 68 out of 367 reviews" "
Rating 6 - Okay. 73 out of 367 reviews" "
Rating 4 - Poor. 74 out of 367 reviews" "
Rating 2 - Terrible. 118 out of 367 reviews" "

5.2/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Raul

Stayed 1 night in Mar 2024

2/10 Terrible

Raul

Stayed 1 night in Mar 2024

8/10 Good

Raul

Stayed 1 night in Mar 2024

6/10 Okay

Raul

Stayed 1 night in Mar 2024

4/10 Poor

Raul

Stayed 1 night in Mar 2024

2/10 Terrible

Raul

Stayed 1 night in Mar 2024

4/10 Poor

joey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Office not open. Had to go to Ho Jo office. They did not have the rooms I had reserved. Did not seem to care. Finally got our rooms after showing them print out from Expedia. Had to beg them for towels. Floors filthy and gritty. No ice in ice machine. Had to get ice at Ho Jo. Will not stay there again. May not use Expedia again.
Stayed 3 nights in Mar 2024
Response from Tony on 14 Mar 2024
I am sorry for the inconvenience you had during your 3 nights stay with us. We have several signs that says check in for Super 8 is had Howard Johnson Inn. Both hotels are in the same parking lot. We are in the process of renovation and next week, we installing tiles in the ice machine area and a new ice machine. I wish you had come to us during your stay so that we could have taken care of the issues. Thank you for your feedback.

8/10 Good

Engrossing

Stayed 1 night in Feb 2024
Response from Tony on 6 Apr 2024
We appreciate your feedback. We hope to see you again soon.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Next to interstate and was a little noisy
Stayed 1 night in Jan 2024
Response from Tony on 30 Jan 2024
Thank you for taking time to write a review. I am glad that you enjoyed your stay with us. I am sorry about the noise issue. We hope to see you again soon.

2/10 Terrible

Jonathan

Travelled with partner
Disliked: Property conditions & facilities
Room was absolutely horrendous it smells and cigarettes hole in bed sheets. Me and my partner had to leave and didn’t even stay more than 5 minutes got our money back and got another hotel
Stayed 1 night in Nov 2023
Response from Tony on 25 Dec 2023
I am very sorry for the problems. This month, we have replaced all the mattresses and installed new LVP flooring in all the rooms. Thank you for your feedback.

2/10 Terrible

Joy

Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was awful. Poorly patched holes, sticky carpet. It was clean for the poor shape the room was in. Two poor quality pillows that provided little comfort and zero wifi when I got back Saturday night as well. Drunk people partying loudly in the parking lot and beside my room with public urinating in front of my car. The trash and half eaten food thrown all over the grass areas was an extra nice touch. The empty cases of beer left on the sidewalk, that I tripped over as u was leaving, was a nice parting gift.
Stayed 2 nights in Nov 2023
Response from Tony on 16 Nov 2023
We apologize for the problems. We will address the issues with our staff and take care of them. We appreciate your feedback.

8/10 Good

Edgar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable beds, not so great TV channels
Beds more comfortable than most higher priced hotels! Only complaint is TV had no basic channels available.
Stayed 1 night in Oct 2023
Response from Tony on 16 Nov 2023
I am glad that you liked our beds and apologize for the TV issue. Thank you for your feedback.

6/10 Okay

Virginia, Treasure Island

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
In desperate need of updating. Ice machine was disgusting.
Stayed 1 night in Oct 2023
Response from Tony on 26 Oct 2023
I am sorry for the ice machine issue. We are going to be replacing the ice machine soon. Thank you for your feedback.

2/10 Terrible

Charles

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Will not stay there again.
Stayed 2 nights in Oct 2023
Response from Tony on 26 Oct 2023
I am sorry for any inconvenience. Please contact the hotel directly and let us know what problems you experienced so that we can take care of them. Thank you

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just so you know in advance.....
When we arrived we had to ck in at the Howard Johnson (which is right up the hill from the Super 8) I know this has been mentioned in other posts so I am not sure if it was due to the time I checked in (it was after midnight) or if this is the norm. My room was reserved for the Super 8 for a room with 1 queen bed but when I ck in they had no queen beds available and tried to offer me a room with 2 doubles. I declined as I requested a queen because that was what I wanted and I had reserved the room several days in advance. They did offer me a queen at the Howard Johnson with no increase in charges and the person I dealt with was nice. The room I was given actually had 2 queens. The room was decent but was not very clean. The floors had what looked like sheet rock debris on them. There was a dryer that use to hang on the wall that was now beside the sink on the counter. The counter did not look like it had been wiped down. The towels in the bathroom were very thin and smelt as though they were new and had never been washed(at least I hope that was what the smell was- it was not a fresh smell). It was not very updated but I didn't really expect much for the price I was paying but I do expect clean. There were condoms all over the walk ways walking to the rooms. There was also an ally way that you have to go down to get to the stairs for the top rooms.
Stayed 1 night in Oct 2023
Response from Tony on 26 Oct 2023
I apologize for the inconvenience. We will address your concerns with our staff and take care of it. Thank you for your feedback.

4/10 Poor

Brenda, Wilmington

Travelled with partner
Disliked: Amenities
No one at desk st 8 PM ever! Finally saw a calling card with manager’s name and number. So, I called and they told me to go to HJ Motel next door to check in. Could never get internet or TV to work.
Stayed 1 night in Sep 2023
Response from Tony on 26 Oct 2023
I am sorry for the TV issue and we do operate 2 hotels from HJ. I wish you had called us from the room so that we could have taken care of the tv issue. Thank you for your feedback.

6/10 Okay

Christopher

Business traveller
Kind of run down motel. Too expensive for what you get. The AC worked at least and wasn't overly loud. It's a $50 dollar motel charging you $88.
Stayed 1 night in Jul 2023
Response from Tony on 14 Aug 2023
I am sorry for any inconvenience. We are in the process of painting the exterior of the hotel. Also, we just replace the furniture, bed frames and mattresses in last 6 months. Thank you for your feedback.

2/10 Terrible

Marissa

Stayed 1 night in Jul 2023
Response from Tony on 22 Sept 2023
I am sorry for the inconvenience. Please contact us directly to let us know what issues you had so we can address them immediately. We appreciate your feedback.

8/10 Good

R Gene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Tony on 14 Aug 2023
We appreciate your feedback and hope to see you again soon.

2/10 Terrible

Cindy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was terrible. It smelled like smoke, counters were dirty and fingerprints can be seen everywhere. Popcorn ceiling was falling down, chair was filthy, the linens had cigarette burns,sink faucet barely had running water, the floor was soaked from the air conditioner , and the rug was dirty with multiple snags. The curtains had mildew and outside the room and stairs were filthy. This property needs to be updated and cleaned! I would not recommend staying here.
Stayed 1 night in Jul 2023
Response from Tony on 20 Jul 2023
We are sorry that your stay was not comfortable with us. We will address the issues with our staff and take care of it. Thank you for your feedback.

4/10 Poor

lekeshia

Business traveller
Disliked: Property conditions & facilities
na
Stayed 2 nights in Jul 2023
Response from Tony on 20 Jul 2023
We apologize for any inconvenience. I noticed that you stayed 2 nights with us, I wish you had called us from your room so that we could have taken care of any issues. Thank you for your feedback.

8/10 Good

RONALD, Miami

Stayed 1 night in Jun 2023
Response from Tony on 28 Jun 2023
Thank you for your feedback. We hope to serve you again soon.

2/10 Terrible

Sheri

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like anything about this hotel. They said they had breakfast. A big sign on the front door, "NO BREAKFAST BC OF COVID 19. REALLY?? Went to Super 8 lobby. A note to go to a different lobby. I'm disabled and it's hard to get in and out of car. The place was shabby and looked like a drug dealers den.i demanded a refund and at first he refused. Then I was told to call travelocity to get a refund. I would not leave a sick animal there. Yuck!!!!
Stayed 1 night in May 2023
Response from Tony on 3 Jun 2023
We apologize for the inconvenience. We will address the issues and take care of them. Thank you for your feedback.

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Big sign on dresser under TV said “this is a non-smoking room. If tobacco is used in this room during your stay a $150 cleaning fee will be added to your bill.” I had already noticed cigarette burns on one of the bedspreads, so I looked for other indicators, and found cigarette burns on the bathtub! I took pictures of both and immediately took them to the office (in a different building!) and showed them to the clerks. I made it clear that I NEVER smoke indoors and would not appreciate anyone suggesting that I had. I also put the “please change this bedding” card on the bed with the cigarette burns on the bedspread Friday morning. Friday night the burned bedspread was still on the bed. Pretty low class.
Stayed 2 nights in May 2023
Response from Tony on 19 May 2023
Thank you for your feedback and will use it to improve our services. We apologize for any inconvenience.

4/10 Poor

ADITYA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms have bugs mosquitoes and coch roaches...they were smelly..the carpet was kind of sticky
Stayed 2 nights in May 2023
Response from Tony on 14 May 2023
We are sorry that you were not happy with your 2 nights stay with us. We moved you to another room as you requested. We will address your concerns with our staff and take care of it. Thank you for your feedback.

8/10 Good

Leilani

Stayed 1 night in May 2023
Response from Tony on 3 Jun 2023
Thank you for your feedback. We hope to serve you again soon.

2/10 Terrible

Duke

Stayed 2 nights in Apr 2023
Response from Tony on 3 May 2023
I am sorry that you were not happy with your stay. We will address your concerns with our staff and take care of the issues. Thank you for your feedback.

2/10 Terrible

Cynthia

Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Amenities
They didn't have my reservation after 7 hrs of rain and traffic and charged for ESA service animal.
Stayed 1 night in Apr 2023
Response from Tony on 15 Apr 2023
I am sorry for any inconvenience. I checked our records and it shows that your reservation was cancelled and we did not charge for service animal. Please contact me directly so I can figure out if there was any charge. Thank you

2/10 Terrible

Holly

Disliked: Cleanliness, staff & service, property conditions & facilities
In my party was 3 people. We got to room and only had 2 towels and was told they was going green and was not changing towels out . I explained they was 3 of us and was told we would have to share . I told them it was bull crap we couldn’t each have a towel . Don’t waist your money here ..
Stayed 2 nights in Mar 2023
Response from Tony on 20 Mar 2023
I am sorry for the problems with the towels. Your reservation was for 2 people and we charged you for 2 people. Our notes show that a man came to the office and asked for 3 towels and we did give him 3 towels on Saturday.

10/10 Excellent

Macee

Stayed 2 nights in Mar 2023
Response from Tony on 19 Mar 2023
Thank you for your feedback. We are glad that you enjoyed your stay with us. We hope to see you again soon.

4/10 Poor

Patrick

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and smoky
Stayed 1 night in Mar 2023
Response from Tony on 14 Mar 2023
I am sorry for the inconvenience. Your reservation was for a smoking room so we gave you a smoking room. We will address your issues with our staff and take care of it. Thank you for your feedback.

6/10 Okay

Marianne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
They are big on eco friendliness and drying/reusing the towels. Yet, when the room was cleaned they took the towel without replacing it. Also, small bugs were a problem throughout the stay. The bugs were not bedbugs.
Stayed 3 nights in Feb 2023
Response from Tony on 14 Mar 2023
We are sorry for the problems during your stay with us. I wish you had called us during your 3 nights stay so that we could have moved you to another room. We will address your issues with our staff and take care of them. Thank you.

8/10 Good

JOHN, commerce

Stayed 1 night in Feb 2023
Response from Tony on 14 Mar 2023
We appreciate your feedback. We hope to serve you again soon.

6/10 Okay

William

Business traveller, Travelled with group
Liked: Cleanliness
Traffic noise from Highway was massive. Office was closed, had to walk to adjacent property to check in/out
Stayed 1 night in Jan 2023
Response from Tony on 6 Feb 2023
I am sorry for the noise problem. I wish you had called us from your room so that we could have moved you to another room. We value your feedback.

2/10 Terrible

Ebylee

Stayed 1 night in Feb 2023
Response from Tony on 14 Mar 2023
Thank you for your feedback. I noticed that you had reservation for 2 nights and then extended one more night. You kept a dog in the room without informing us and did not pay the pet fee. I see that you are upset because we asked you to pay the pet fee. 1 out of 5 survey score does not justify because you stayed 3 nights and did not pay the pet fee.

4/10 Poor

Trina

Disliked: Staff & service
This property was unique in that it had roaches. I've never been to a motel that had it this bad. It was awful. I bought Raid and that made the situation worse. I had to get out of the room. The cleanliness is not too bad for the price of the hotel and the staff is kind, but roaches are unacceptable. Expedia should be ashamed recommending this place, and other customers have said the same thing but Expedia continues to advertise this property. I'm disappointed in you, Expedia!
Stayed 3 nights in Jan 2023
Response from Tony on 4 Feb 2023
I am sorry for any inconvenience. I see that you stayed 6 nights with us with 3 different bookings. I wish you had called us during your stay so that we could have moved you to another room. We rent that room almost everyday and no one has complained about anything. Thank you for your feedback.

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, Quiet, and Friendly
Stayed 1 night in Jan 2023
Response from Tony on 29 Jan 2023
We value your feedback and glad that you enjoyed your stay with us. We hope to see again soon.

6/10 Okay

Brian

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room was at the back facing noisy highway. I had brought my earplugs. Cockroaches in bathroom.
Stayed 2 nights in Jan 2023
Response from Tony on 24 Jan 2023
We are sorry for the inconvenience and we will harder to take care of the issues. Thank you for your feedback.

8/10 Good

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Tony on 24 Jan 2023
Thank you for your feedback and we hope to serve you again soon.

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was in poor condition. The upholstered chair was so dirty that we did not choose to sit in it. Peeling paint off the ceiling had crumbled onto the floor making me wonder when it had last been vacuumed. There was black marker on the wall in the vanity area stating “____was here.” We found a bottle of baby oil between the bed and the wall, showing the cleaners weren’t efficient. My pillowcase did not look clean. We had prepaid and did stay for 2 nights since the beds were comfortable, but it was the worst hotel I’ve ever experienced. Mind you, the room we stay in was our second room because when we walked in the first one they assigned us, there was a yucky smell and a plywood board covering the window about the door where there seemed to be a broken window. I am not picky about hotels. I just need to feel like it’s a clean place. This was not! Finally, the website claimed the would be a breakfast included and there was not.
Response from Tony on 24 Jan 2023
I am sorry that you were not happy with your stay. We do not have any broken windows nor any plywood covering any windows. Thank you for your feedback.

2/10 Terrible

Ben

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room had not been cleaned me and my child went in and the room was filthy and smelled like a kennel the beds were stained with I don’t want to know what I went back to the manager and she sent someone to clean the room and five minutes later said it was ready lol they ended up getting me other accommodations but I’m still very disappointed In what they call a room I will not go back ever ever ever again
Stayed 1 night in Dec 2022
Response from Tony on 24 Jan 2023
We are sorry for the inconvenience. We will address your concerns with our staff and take care of them. Thank you for your feedback.

8/10 Good

Steve

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

2/10 Terrible

Tabitha

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Very Dirty. Do NOT stay here, just dont.
I would have took pictures but my phone was dead and none of the outlets worked except the one the T.V was in. I had to charge my phone in my car. I do not even know where to begin. Ok yes, it was a budget friendly place to stay so Ive always gave grace when booking and not expected perfection. BUT, let's be clear, budget friendly does not mean down right nasty. Outdated, old crappie mattresses and pillows, yes - but this was just horrible and nasty from the time you opened the door. Where do I start... When we opened the door you were hit with a stench of musty pet ruined carpet and smoke. (it was supposed to be non smoking)The carpet were horrible, huge stains and completely missing in some spots. The bedspread and sheets were stained and had what I can only assume were cigarette burn holes. The headboard has obviously never been wiped as it had caked dust and pet hair all over it. NONE of the outlets worked except the one the TV was plugged in. The shower / bathroom was just filthy. Yall... it was bad. My daughter said and I quote " mom, we really need to go get our own blankets, this is going to give us a skin disease. Do not book this place, just dont. We travel for competitions, stayed in plenty of budget friendly places but this is the bottom of the barrel. I have never stayed at a Super8 until this trip and believe me I dont plan to stay at another one ever again. Yes, it was definitely THAT BAD.
Stayed 1 night in Dec 2022
Response from Tony on 4 Dec 2022
I am sorry that you were not happy with your stay. I noticed that you checked in around 2PM. I wish you had called us from your room so that we could have taken care of the issues. We rent that room almost everyday and have not had any complaints. Thank you for your feedback.

8/10 Good

Sherry

Travelled with partner
The room was just ok.
Response from Tony on 2 Dec 2022
We appreciate your feedback and hope to see you again soon.

6/10 Okay

Thomas

Travelled with group
Liked: Staff & service
Disliked: Amenities
An older property in need of refurbishing. No breakfast, in spite of Orbitz description. Quite reasonable for the price. Check-in staff extremely helpful.
Stayed 3 nights in Nov 2022
Response from Tony on 15 Nov 2022
We are sorry for the inconvenience. We just replaced most of our furniture and will continue on update. Thank you for your feedback.

6/10 Okay

Lynn

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2022
Response from Tony on 15 Nov 2022
We appreciate your feedback and We hope to serve you again soon.

8/10 Good

Steve

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It was convenient Staff was nice
Stayed 1 night in Oct 2022
Response from Tony on 15 Nov 2022
Thank you for your feedback. We hope to see you again soon.

2/10 Terrible

Shashi

Disliked: Cleanliness, property conditions & facilities
Cockroaches and spiders were in the room and bathroom
Stayed 1 night in Sep 2022
Response from Tony on 30 Sept 2022
I am sorry for the problem. I will address your concern with our staff and take care of it. I wish you had called us from the room so that we could have taken care of it immediately. Thanks for your feedback.

6/10 Okay

Charles

Stayed 2 nights in Sep 2022

2/10 Terrible

Amy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was shabby outside, room was disgusting. Holes and stains in the carpet, holes and stains on the bedding, room had a terrible odor, overall filthy.
Stayed 2 nights in Sep 2022
Response from Tony on 26 Sept 2022
We are sorry that you were not happy with the stay. We will address the problems with our staff and take care of it. I wish you had called us during your stay so that we could have moved you to another room. Thank you for your feedback.