1 bedroom, premium bedding, down duvets, minibar

Reviews of Athenaeum InterContinental, an IHG Hotel

5 out of 5
Athenaeum InterContinental, an IHG Hotel
89-93 Syngrou Avenue, Athens, Attiki

Reviews

9.0

Wonderful

Rating 10 - Excellent. 602 out of 1006 reviews" "
Rating 8 - Good. 291 out of 1006 reviews" "
Rating 6 - Okay. 75 out of 1006 reviews" "
Rating 4 - Poor. 22 out of 1006 reviews" "
Rating 2 - Terrible. 16 out of 1006 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, helpful and polite. It's a good conference venue and the room was spacious and comfortable. Breakfast was not included in the rather expensive rate and room service prices are ridiculously high. There are few options in the immediate neighborhood for coffee and a cheese pie--Athens basics.
Stayed 2 nights in Mar 2024
Response from Mariza on 26 Mar 2024
Dear Elizabeth,Thank you for having chosen the Athenaeum InterContinental and for taking the time to write a feedback.We are delighted to read that you truly enjoyed our accommodations and most importantly our staff’s hospitality. In addition, it pleases us greatly to learn that the convenience of our hotel’s location was suitable for your needs. With regards to your comments about the breakfast price, may we suggest that on a future stay, you select a room rate that includes breakfast as this is more beneficial than booking a rate without breakfast and paying for breakfast separately. Moreover, regarding your comments about our menu prices, may we take this opportunity to inform you that our prices reflect the high quality of product and service provided in the hotel.We thank you again for your valuable comments and we look forward to your next visit to our city.Yours Sincerely,Mariza Guest Service Centre

8/10 Good

Mahesh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good property with a great staff. The staff was friendly and very helpful. Hotel was clean and well maintained. Loved the art installations and we took a bunch of pictures. Location of the hotel is very convenient and it’s only 10-20 mins walk to car rentals, metro and Hadrian’s arch. My only issue was the AC in the room was noisy and didn’t cool so it was hard to sleep on any night
Stayed 2 nights in Mar 2024
Response from Mariza on 26 Mar 2024
Dear Mahesh,Thank you for having chosen the Athenaeum InterContinental and for taking the time to write a feedback.Guests’ satisfaction is what we strive for, and we are delighted to read that you have enjoyed our hotel, the location and most importantly that our staff’s hospitality met your expectations.We are very sorry to learn that there was an issue with the A/C. May we assure you that these issues will be addressed with the staff concerned in order to ensure that similar lapses in service do not reoccur. We trust that we will have the opportunity to welcome you again on your future travels to our city.Your sincerely,Mariza Guest Service Centre

10/10 Excellent

Matthew, Western Springs

Liked: Staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from Mariza on 26 Mar 2024
Dear Matthew,Thank you for staying at the Athenaeum InterContinental Athens and for taking the time to share your positive feedback.We trust that we will have the opportunity to welcome you again soon.Yours sincerely,Mariza Guest Service Center

10/10 Excellent

Michael, Homestead

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great Hotel with extremely Clean Bedrooms and all areas. Breakfast was wonderful and staff is extremely welcoming and always happy to assist Amazing Service and Hotel over all
Stayed 4 nights in Feb 2024
Response from Olga on 5 Mar 2024
Dear Michael,Thank you for staying at the Athenaeum InterContinental Athens and for taking the time to share your positive feedback. Guest satisfaction is what we strive for and it pleases us to read that you enjoyed our hospitality, the cleanliness of our rooms, the extensive buffet breakfast as well as the service provided by our staff. We trust that we will have the opportunity to welcome you again on your future travels to our city.Yours sincerely,OlgaGuest Service Center

10/10 Excellent

Yat Yi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our family trip and we had a fabulous time staying in Intercontinental Hotel, Athens. We booked a Club Floor Executive Room and glad to be upgraded to Club Suite. The club staff are friendly, efficient and attention to details. The view of the Club Floor is glorious. I would like to express my special thanks to Eleni in Club Floor. She is brilliant, cheerful and always ready to support every guest in Club Floor. I would highly recommend this hotel.
Stayed 5 nights in Feb 2024
Response from Olga on 25 Feb 2024
Dear Yat Yi,Thank you for staying at the Athenaeum InterContinental Athens and for taking the time to share your positive feedback. We are delighted to read that your stay with us met with your expectations and that you particularly enjoyed our Club InterContinental facilities as well as the high level of service of our Club Floor staff. Please rest assured that your positive comments will be shared with Eleni. We thank you again for your feedback and hope to welcome you back to our hotel on your future travels to our city. Yours sincerely,OlgaGuest Service Center

10/10 Excellent

john

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel A 1!! Tremendously helpful!! Everyone! Staying here again. !!!!
Stayed 9 nights in Jan 2024
Response from Georgia on 22 Jan 2024
Dear John,Thank you very much for writing a great review. We appreciate your wonderful comments about our staff. We endeavour to go above and beyond to ensure our guests have a memorable experience. We hope to welcome you back to the Athenaeum InterContinental Athens in the near future.Yours sincerely,GeorgiaGuest Service Centre

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Georgia on 2 Jan 2024
Dear Dan,We appreciate your feedback. We hope to have the opportunity to welcome you back to our hotel in the near future.Yours sincerely,GeorgiaGuest Service Centre

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Georgia on 27 Dec 2023
Dear Ahmed,We appreciate your feedback. We hope to have the opportunity to welcome you back to our hotel in the near future.Yours sincerely,GeorgiaGuest Service Centre

10/10 Excellent

STEPHEN K

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with spacious and bright rooms. Dining options with excellent, attentive staff. No question that we will return on our next trip.
Stayed 2 nights in Nov 2023
Response from Mariza on 5 Dec 2023
Dear Stephen K,Thank you for choosing the Athenaeum InterContinental and for sharing your experience from your recent stay. We appreciate your wonderful comments and we look forward to your next visit in the nearest future.Yours Sincerely,Mariza Guest Service Centre

10/10 Excellent

XHEVAT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Olga on 23 Nov 2023
Dear XHEVAT,Thank you for your review. We look forward to welcoming you back to the Athenaeum InterContinental Athens. Yours sincerely, Olga Guest Service Center

10/10 Excellent

Gregg

Stayed 4 nights in Nov 2023
Response from Efi on 6 Dec 2023
Dear Guest User,Thank you for your review. We look forward to welcoming you back to the Athenaeum InterContinental Athens.Yours sincerely,Efi Guest Service Center

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and professional.
Stayed 1 night in Oct 2023
Response from Olga on 28 Oct 2023
Dear Richard,Thank you for staying at the Athenaeum InterContinental Athens and for your positive review. Guest satisfaction is what we strive for and we are delighted to read that your stay with us met with your expectations and that you particularly enjoyed the service provided from our staff. We hope to welcome you back to our hotel in the near future.Yours sincerely,OlgaGuest Service Center

10/10 Excellent

Julia

Stayed 2 nights in Oct 2023
Response from Mariza on 18 Oct 2023
Dear Julia,Thank you for choosing the Athenaeum InterContinental for your recent trip to Athens and for taking the time to give us a review.We look forward to welcoming you again to a future visit in Athens.Yours Sincerely,Mariza Guest Service Centre

10/10 Excellent

Lay Hong Eunice

Stayed 1 night in Sep 2023
Response from Olga on 21 Oct 2023
Dear Lay Hong Eunice,Thank you for your review. We look forward to welcoming you back to the Athenaeum InterContinental Athens.Yours sincerely,Olga Guest Service Center

8/10 Good

Pranav

Stayed 1 night in Sep 2023
Response from Rea on 30 Sept 2023
Dear Skip,We appreciate your feedback. We hope to have the opportunity to welcome you back to our hotel in the near future.Yours sincerely,ReaService Centre

8/10 Good

Skip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Georgia on 28 Sept 2023
Dear Skip,We appreciate your feedback. We hope to have the opportunity to welcome you back to our hotel in the near future.Yours sincerely,GeorgiaGuest Service Centre

10/10 Excellent

JIM

Travelled with family, Travelled with partner, Travelled with group
The view of the Acropolis was stunning. The club lounge facilities were welcoming. The hotel did an excellent job accommodating us when our flight home was cancelled, and we needed to come back for a night after our cruise.
Stayed 1 night in Sep 2023
Response from Maria on 20 Sept 2023
Dear Jim,Thank you for staying at the Athenaeum InterContinental Athens and for writing a review about your experience. Guest satisfaction is what we strive for and it pleases us to learn that you enjoyed our facilities and the breathtaking view of the Acropolis from our Club InterContinental lounge. We thank you again for your valuable feedback and look forward to welcoming you back on your next visit to Athens.Yours sincerely,MariaGuest Service Centre

10/10 Excellent

Alfredo J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Maria on 19 Sept 2023
Dear Alfredo J,We appreciate your feedback. We look forward to welcoming you back to the Athenaeum InterContinental Athens.Yours sincerely,MariaGuest Service Center

10/10 Excellent

Bosuk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Georgia on 17 Sept 2023
Dear Bosuk,We appreciate your feedback. We hope to have the opportunity to welcome you back to our hotel in the near future.Yours sincerely,GeorgiaGuest Service Centre

8/10 Good

Janine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable welcoming stay
Perfectly fine - loved that our room had a (angled) view of the Acropolis. Tub is very high to climb over and you should offer slip proof tub mats. Also pool was freezing - can you heat it up about 5 degrees F. Thank you - otherwise great stay.
Stayed 4 nights in Sep 2023
Response from Georgia on 16 Sept 2023
Perfectly fine - loved that our room had a (angled) view of the Acropolis. Tub is very high to climb over and you should offer slip proof tub mats. Also pool was freezing - can you heat it up about 5 degrees F. Thank you - otherwise great stay. Dear Janine, We truly thank you for staying at the Athenaeum InterContinental Athens and for taking the time to share your comments. It was a pleasure to read that you enjoyed the view of the Acropolis from your room.In regards to your feedback about our bathroom and our pool, may we assure you that all your comments have been duly noted. At this point may we add that slip proof tub mats are available for our guests upon request through our HSKP department. We thank you again for your review and hope to have the opportunity to welcome you back on a future visit to our city. Yours sincerely Eleni Guest Service Center

8/10 Good

Fariba, Costa Mesa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility with great amenities and service
Stayed 2 nights in Sep 2023
Response from Eleni on 16 Sept 2023
Dear Fariba,Thank you for your great review. We are truly pleased to hear your positive feedback. We hope to welcome you back to the Athenaeum InterContinental Athens in the near future.Yours sincerelyEleniGuest Service Center

2/10 Terrible

chimene

Stayed 1 night in Sep 2023
Response from Mariza on 5 Oct 2023
Dear Chimine, Thank you for choosing the Athenaeum InterContinental for your recent stay in Athens and for taking the time to complete a review. Guest satisfaction is our primary concern and we regret that on this occasion, we were unable to fulfil this commitment. Please accept our sincere apologies for any disappointment that was caused to you.We thank you again for your review and we hope to have the opportunity to welcome you back on a future visit to Athens, in order to restore your impression of our hotel.Yours Sincerely,Mariza Guest Service Centre

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Needed updating
Stayed 2 nights in Sep 2023
Response from Georgia on 17 Sept 2023
Dear Victoria,Thank you for staying at the Athenaeum InterContinental and for taking the time to share your feedback. We noticed your comment about the condition of the hotel and we would like to take this opportunity to advise that we are currently in the planning stages of our next renovation phase that will begin from our lobby within the coming months, followed by our rooms.We thank you again for your feedback and look forward to welcoming you back to the Athenaeum InterContinental Athens. Yours sincerely, GeorgiaGuest Service Center

10/10 Excellent

Victoria

Stayed 1 night in Sep 2023
Response from Georgia on 2 Oct 2023
Dear Victoria,Thank you for staying at the Athenaeum InterContinental and for taking the time to share your feedback. We noticed your comment about the condition of the hotel and we would like to take this opportunity to advise that we are currently in the planning stages of our next renovation phase that will begin from our lobby within the coming months, followed by our rooms.We thank you again for your feedback and look forward to welcoming you back to the Athenaeum InterContinental Athens. Yours sincerely, GeorgiaGuest Service Center

10/10 Excellent

Sarah, Matthews

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast buffet and pool. Room was spacious and lovely.
Response from Katerina on 9 Sept 2023
Dear Sarah,Thank you for staying at the Athenaeum InterContinental Athens and for sharing your positive feedback. We are delighted to learn that your stay with us met with your expectations and that you particularly enjoyed the comfort of our rooms, our facilities as well as our extensive buffet breakfast in our Café Zoe restaurant. We thank you again for your review and hope to have the opportunity to welcome you again in the future. Yours sincerely,Katerina I Guest Service Center

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet breakfast was fantastic, large range and fresh. Room service and restaurant very pricey. Pool area quite small for such a large hotel. Not much around in immediate area but taxis usually on hand to take you anywhere you need to go.
Stayed 6 nights in Sep 2023
Response from Katerina on 9 Sept 2023
Dear Angela, Thank you for choosing the Athenaeum InterContinental Athens for your recent stay and for taking the time to write a review about your experience. We truly appreciate your feedback and are delighted to learn that your stay with us met with your expectations in terms of breakfast. In regards to your comment about prices, we would like to mention that our menus offer a wide variety of choices and pricing categories, while our menu prices correspond with the high quality of the product and service offered by the hotel. With regards to your comment about the hotel’s location, may we take this opportunity to inform you that the hotel is situated in a business and residential area, close to the city centre and just 150 meters from the nearest tram station and 600 metres from the nearest metro station. Moreover, one of the most popular neighbourhoods in Athens with many restaurants and cafes, Koukaki, is a short walk away. We thank you again for your valuable feedback and trust that we will be given the opportunity to welcome you back to the Athenaeum InterContinental Athens. Yours sincerely,Katerina I Guest Service Center

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The room was clean and comfortably sized but the hair dryer didn't work, only a single bath towel was provided, no bath mat was present for the slippery marble floor and several lights had burned out bulbs. The hotel's location is good but the room lacked some of the essentials you expect. Not a good value for the price.
Stayed 1 night in Sep 2023
Response from Maria on 8 Sept 2023
Dear Guest,Thank you for choosing the Athenaeum InterContinental for your stay in Athens and for writing a review about your experience. We are delighted to learn that you enjoyed the comfort and cleanliness of our rooms as well as the convenience of our location. However we are sorry to learn of the issues that you faced in your room and would like to express our sincere apologies for the inconvenience caused to you. We would like to assure you that such oversights are indeed rare and the necessary action will be taken to ensure that they do not reoccur. May we take the opportunity to inform you that the hotel staff is always available to assist you on any request or problem you are facing. We thank you for your feedback and trust that we will have the opportunity to welcoming you back on a future visit to Athens.Yours sincerely,MariaGuest Service Center

10/10 Excellent

marsha

Stayed 1 night in Aug 2023
Response from Maria on 27 Sept 2023
Dear Marsha,Thank you for your review. We look forward to welcoming you back to the Athenaeum InterContinental Athens. Yours sincerely,MariaGuest Service Center

10/10 Excellent

Lucas

Stayed 2 nights in Aug 2023
Response from Georgia on 24 Sept 2023
Dear Lucas,We appreciate your feedback. We hope to have the opportunity to welcome you back to our hotel in the near future.Yours sincerely,GeorgiaGuest Service Centre

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!!
Had the bed been up to par I would have given all 10!s.
Stayed 5 nights in Aug 2023
Response from Maria on 31 Aug 2023
Dear William,Thank you for choosing the Athenaeum InterContinental Athens and for taking the time to write a review. We are sorry to learn that you did not sleep comfortably and would like to express our sincere apologies for the discomfort caused to you. May we take this opportunity to advise you that our mattress quality is in line with IHG standards, however, your feedback has been duly noted.  We thank you again for your valuable feedback and look forward to welcoming you back to our hotel in the near future.Yours sincerely,MariaGuest Service Center

10/10 Excellent

Mark

Stayed 1 night in Aug 2023
Response from Maria on 19 Sept 2023
Dear Mark,Thank you for your review. We look forward to welcoming you back to the Athenaeum InterContinental Athens.Yours sincerely,MariaGuest Service Center

10/10 Excellent

Dragan

Stayed 1 night in Aug 2023
Response from Efi on 18 Sept 2023
Dear Dragan,Thank you for your review. We look forward to welcoming you back to the Athenaeum InterContinental Athens.Yours sincerely,Efi Guest Service Center

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Mariza on 17 Aug 2023
Dear Guest,Thank you for sharing your positive review. We hope to welcome you back in the nearest future.Yours Sincerely,Mariza Guest Service Centre

10/10 Excellent

ohad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big and top quality hotel. Spacious rooms and helpful staff- receptionists, bell service and room cleaners- all very nice and cheerful
Stayed 3 nights in Aug 2023
Response from Katerina on 14 Aug 2023
Dear Ohad, Thank you for your great review. We are truly pleased to hear your positive feedback. We are delighted to learn that your stay with us met with your expectations and that you particularly enjoyed our accommodations and the professionalism of our staff.We hope to welcoming you back to the Athenaeum InterContinental Athens in the near future. Yours sincerely,KaterinaGuest Service Center

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Katerina on 13 Aug 2023
Dear THOMAS,We appreciate your feedback. We hope to have the opportunity to welcome you back to our hotel in the near future.Yours sincerely,KaterinaGuest Service Center

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Katerina on 12 Aug 2023
Dear Anna,Thank you for your review. We look forward to welcoming you back to the Athenaeum InterContinental Athens.Yours sincerely,KaterinaGuest Service Center

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jul 2023
Response from Katerina on 11 Aug 2023
Dear Joseph,Thank you for your review. We look forward to welcoming you back to the Athenaeum InterContinental Athens.Yours sincerely,KaterinaGuest Service Center

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It overlooks the Acropolis and the staff are outstanding and warm.
Stayed 4 nights in Jul 2023
Response from Rea on 9 Aug 2023
Dear Judith,Thank you for having chosen the Athenaeum InterContinental for your visit to Athens and for writing a review about your experience. Guest satisfaction is our primary concern and we are delighted to learn that your stay with us met with your expectations and that you particularly enjoyed the spectacular Acropolis view. We thank you again for your valuable feedback and look forward to welcoming you back on your next visit to Athens.Yours sincerely,ReaGuest Service Centre

6/10 Okay

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Rea on 9 Aug 2023
Dear Kara,Thank you for your review. We look forward to welcoming you back to the Athenaeum InterContinental Athens.Yours sincerely,Rea Guest Service Center

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone that worked there was wonderful assisting and friendly
Stayed 14 nights in Jul 2023
Response from Mariza on 8 Aug 2023
Dear James, Thank you for having chosen the Athenaeum InterContinental Athens for your recent trip and for taking the time to share your positive feedback. Guests’ satisfaction is what we strive for and we are delighted to learn that your stay with us met with your expectations and that you particularly enjoyed our staff hospitality. Once again, we would like to express our appreciation to your wonderful comments.We look forward to welcoming you back to our hotel on your next visit to Athens.Yours Sincerely,Mariza Guest Service Centre

8/10 Good

Joumana

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Rea on 7 Aug 2023
Dear Joumana,Thank you for your review. We look forward to welcoming you back to the Athenaeum InterContinental Athens.Yours sincerely,ReaGuest Service Center

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Aug 2023
Response from Maria on 3 Sept 2023
Dear Raymond,We appreciate your feedback. We hope to have the opportunity to welcome you back to our hotel in the near future.Yours sincerely,MariaGuest Service Center

10/10 Excellent

Corina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jul 2023
Response from Georgia on 4 Aug 2023
Dear Corina,Thank you for your review. We hope to have the opportunity to welcome you again in the future.Yours sincerely,GeorgiaGuest Service Centre

6/10 Okay

Tarek

Business traveller, Travelled with family
Liked: Room comfort
Disliked: Staff & service
Overall acceptable
Overall acceptable, but have to improve some of the services to worth the InterContinental brand grade, or even to keep the standard five stars hotel basic values, specifically concerning the housekeeping. Cool staff in general, some of them are much more friendly than the other more formal ones.
Stayed 1 night in Jul 2023
Response from Katerina on 3 Aug 2023
Dear Tarek, Thank you for having chosen the Athenaeum InterContinental for your recent visit in Athens and for taking the time to share your feedback. Guest satisfaction is what we strive for and any comments that help us maintain the high standards for which InterContinental is known are warmly welcomed.We are sorry to learn about your experience with our housekeeping service and would like to express our sincere apologies for this rare lapse in service on our part. We thank you again for your valuable feedback and trust that we will be given the opportunity to welcome you back to the Athenaeum InterContinental Athens.Yours Sincerely,Katerina Guest Service Centre

10/10 Excellent

Corina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jul 2023
Response from Efi on 2 Aug 2023
Dear Corina,Thank you for your review. We look forward to welcoming you back to the Athenaeum InterContinental Athens.Yours sincerely,Efi Guest Service Center

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Katerina on 3 Aug 2023
Dear George,Thank you for your review. We look forward to welcoming you back to the Athenaeum InterContinental Athens.Yours sincerely,KaterinaGuest Service Center

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located if you want to explore!
The hotel is located basically one Metro stop from the Acropolis. The hotel was great! The neighborhood where the hotel is located is a little bit rundown. However, I never felt scared to walk around. I would just be a little bit cautious in the late night hours. There was always a taxi waiting outside in the event that you wanted to go somewhere however we chose to use the metro, which was approximately a four block walk. The pool was a little on the small side and usually busy. For us it was not a problem because we chose to take a short 10 minute cab ride to the beach. So we didn’t spend much time at the pool. The lobby had a beautiful seating area with a very nice bar if you wanted to grab a drink in the evening. The airport is approximately a 30 minute drive from the hotel, which will cost you approximately €50. But once you’re at the hotel, you can access all the big attractions by taking a short metro ride or a short cab ride to the center of Athens. I definitely think it’s a great spot if you don’t want to be in the middle of Athens and around all the congestion.
Stayed 4 nights in Jul 2023
Response from Efi on 1 Aug 2023
Dear Alex,Thank you for having chosen the Athenaeum InterContinental Athens and for writing a review about your experience. Our guests’ satisfaction is what we strive for and we are delighted to learn that your stay with us met with your expectations and that you particularly enjoyed the convenience of hotel’s location. We thank you again for your kind comments and look forward to welcoming you back to the Athenaeum InterContinental Athens. Yours sincerely,EfiGuest Service Centre

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 1 night in Jul 2023
Response from Efi on 1 Aug 2023
Dear Melanie,Thank you for your review. We hope to have the opportunity to welcome you again in the future.Yours sincerely,Efi Guest Service Center

2/10 Terrible

Sanjeev, Monte Sereno

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Like It was close to the Acropolis. Close to the Plaka. Close to the Center. Just a great location to be at. Dislike My God - this has to be one of the worst so called "5 stars" I've stayed at. Service personnel need "customer centric" training and need to improve customer interactions ( curt / abrupt / impolite / to downright rude ). Room service was a disaster ( we stayed for 14 days and they messed up the service every day for that duration ). The bathroom has broken toilet handles. The room has in operational plugs. The TV barely functioned properly. Their were no good TV options. The carpet was outdated. The cleaning service several times forgot to refill soap containers or vacuum the room ( had to be told ). I mean - it's an outdated hotel, the personal need training - and this is a so called 5 star - worse yet - Intercontinental?? IHG has a brand name - this hotel is not reflective of it. Period.
Stayed 12 nights in Jul 2023
Response from Katerina on 31 Jul 2023
Dear Sanjeev,Thank you for choosing the Athenaeum InterContinental for your recent stay in Athens and for your feedback. Guest satisfaction is our primary concern and we are sorry to learn that your visit to us did not meet with your expectations. We have noted that the service provided to you as well as the cleanliness of your room was not up to our usual high standards and would like to express our sincere apologies for this rare lapse in service on our part. Please rest assured that your comments will be shared with our team and the necessary actions will be taken. Regarding your comment about the condition of the hotel, may we take the opportunity to inform you we are currently in the planning stages of our next renovation phase that will begin from our lobby within the coming months, followed by our rooms with installation of new television sets. We hope to have the opportunity to welcome you back in the future in order to restore your impression of our hotel.Yours sincerely,KaterinaGuest Service Center

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful! Staff was very friendly and helpful. Our room was huge with very comfortable beds. We would definitely atay again!
Response from Rea on 30 Jul 2023
Dear George,Thank you for having chosen the Athenaeum InterContinental Athens and for taking the time to share your experience. Our guests’ satisfaction is what we strive for and it is a pleasure to learn that you have enjoyed our staff hospitality and the comfort of our rooms. We thank you again for your feedback and hope to welcome you back to our hotel on a future visit to our city.Your sincerely,ReaGuest Service Centre