Hello, dear Julia! Thank you for your review of the Beijing Palace Soluxe Hotel Astana. We are glad that you enjoyed your stay and received great service from the staff. Thank you for choosing our hotel and I hope we can welcome you again in the future and provide you with a wonderful stay at our hotel!

Hello, dear Salome! Thank you for your review of the Beijing Palace Soluxe Hotel Astana. We are glad that you enjoyed your stay and received great service from the staff. We will be glad to welcome you again in our hotel!

Thank you for taking the time to share your feedback with us. We are in the process of our renovation and are upgrading the mattresses as well. I am so glad to hear our staff met your expectations. We look forward to welcoming you back in the future!

Dear Guest, Thank you for staying at Beijing Palace Soluxe Hotel Astana and taking the time to share your experience. We are delighted to learn of your satisfaction with the hotel’s service. We hope to welcome you once again. Wish you a beautiful day.

Dear Guest, Thank you for choosing Beijing Palace Soluxe Hotel Astana to celebrate your wedding anniversary and taking the time to share your experience. We are pleased to learn of your satisfaction with the hotel's service. We can't wait to help you celebrate your next anniversary! Wish you a beautiful day!

Dear Guest! Thank you very much for choosing of Beijing Palace Soluxe Hotel Astana for your stay in Astana and nice comments, we so highly appreciate that you enjoyed your staying. Looking forward to welcoming you soon!

Dear Lyudmila! We thank you for staying with Beijing Palace Soluxe Hotel Astana and for taking the time to share your experience. We are happy to know that you found the room comfortable and quiet and that our team was up to your expectations. We would be happy to have you with us soon again! Best greetings from Astana!

Dear Marc! We would like to thank you for choosing Beijing Palace Soluxe Hotel Astana for your stay in Astana and for taking the time to share with us your feedback. We have noted your valuable feedback on lobby and staff. Please rest assured that we will make every effort to seek continuous improvements in providing our guests with the best service experience. Once again, thank you for your time and we look forward to welcoming you back soon.

Dear Andrew! Thank you for choosing Beijing Palace Soluxe Hotel Astana during your visit to Astana and for taking the time to share with us your comments. It brings great pleasure to know that your stay with us was a memorable one, and that the hotel services and team were up to your expectations. Your feedback on the ventilation of room is highly appreciated and we have shared your comment with our Engineering Department. We are sorry that there was a smell from kitchen and we assure you that comprehensive check on the equipment is conducted regularly to ensure it functions efficiently. Please rest assured that we will make every effort to seek continuous improvements in providing our guests with the best service experience. Hope to welcome you on your next visit. Best Regards,

Dear Aaron! Thank you for choosing us at your last staying in Astana! We hope to welcome you during your next visit. Kind Regards,

Dear Kurt! Thank you very much for choosing Beijing Palace Soluxe Hotel Astana and your nice feedback. We are happy to hear that you enjoyed your stay and that you appreciated our services, especially the spacious, clean and modern room, good breakfast, restaurants and our location. I sincerely apologize that this has been an inconveniences with hard bed during your time with us. We realize they aren't for everyone and we do offer rooms with traditional mattresses. We hope we have the opportunity to host you again soon! Thank you again for your review, we appreciate your time.

Dear Guest! Thank you for your staying with us! Wish to see you again at Beijing Palace Soluxe Hotel Astana!

Dear Guest! Thank you for staying at Beijing Palace Soluxe Hotel Astana and taking time to leave your feedback. We appreciate your high rating and hope to welcome you again!

Dear Julio, Thank you very much for staying with us in Beijing palace Soluxe Hotel Astana! We apologize for troubling you about air conditioning when you were staying. Our hotel manages air conditioning all at once. For that reason you can not operate fine in your guest room. It is difficult to switch between heating and cooling if it is the current season so I am pleased that you can open the window and respond. The comments we receive will be shared inside our hotel and used as our important references.We are looking forward to seeing you next time.

Dear Alvaro! We would like to personally thank you for choosing Beijing Palace Soluxe Hotel Astana to stay with us. It was a pleasure to have you as our guest and we truly look forward to your next visit.

Dear Mr.Shing! Thank you for your letter alerting us to the problem you have been having with our desk stuff and driver. Your feedback is extremely valuable to us, as we take pride in ensuring our customer’s satisfaction. We are sorry to hear the desk stuff weren’t careful in handling things and driver didn’t show up in time. Please accept our sincerely apologies. We have addressed your feedback with our desk stuff and driver to ensure that this won’t happen again. We sincerely hope to see you at Beijing Palace Soluxe Hotel Astana again.

Dear Guest! Thank you for your staying with us! We would be glad if you could stay with us in the near future!

Уважаемый Гость! Благодарим Вас за выбор Beijing Palace Soluxe Hotel Astana во время Вашего пребывания в г.Астана, а также за уделенное время для написания хорошего отзыва о нашем отеле. Мы очень рады, что Вы высоко оценили чистоту и комфортабельность наших номеров. Также приносим свои извинения за то, что Вам не понравился завтрак и тренажерный зал, Ваши комментарии были переданы соответственным отделам для улучшения качества сервиса. Надеемся увидеть Вас снова во время Вашего будущего визита в г.Астана.