Lovely helpful staff, who were very kind in trying to accommodate us when we weren't happy with our room. Our first room was very small and overlooked the side of the hotel, despite the fact it was supposed to be suitable for 3 people and overlooking the terrace. We were moved after 2 days to a much larger room, with a balcony, which was lovely, and made such a difference to the holiday. The beds are very hard, but this suited us fine. The rooms have a fridge which is useful.
The hotel decor is lovely, especially the reception floor, but the breakfast area is rather awkward and uninviting. The roof terrace is fabulous. The hotel was a little lacking in atmosphere, but that may be because we were there towards the end of the season.
There was a welcome glass of prosecco, which was a nice touch. The breakfast was just about OK if you like cake and cold pastries. Although there were cereals, the milk was UHT, rather than fresh, and there were always the dregs of scrambled egg and lardons, no matter what time we seemed to arrive. Only once did we have fresh egg. There was also a lack of fresh fruit/fruit salad or healthier options. There was a plate of melon or pineapple, but once it was gone, it was gone and not replaced. Fresh bread was also sparse, and the same cheese and ham was on offer each day.
Only just a 4 star. Trying, but could try harder. Lovely staff.
Paper maps would be very helpful, rather than just sending a map via email.