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Reviews of The Inn Hotel, Ascend Hotel Collection

3.5 out of 5
The Inn Hotel, Ascend Hotel Collection
15 Dam Rd, Arnolds Park, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 107 out of 161 reviews" "
Rating 8 - Good. 31 out of 161 reviews" "
Rating 6 - Okay. 7 out of 161 reviews" "
Rating 4 - Poor. 10 out of 161 reviews" "
Rating 2 - Terrible. 6 out of 161 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Inn Hotel Management on 18 Mar 2024
Dear John,Thank you for your kind review, we really appreciate you staying with us! We hope to see you again very soon!

10/10 Excellent

Jamie

Stayed 1 night in Feb 2024
Response from The Inn Management Team on 9 Apr 2024
Hi Jamie! Thank you for taking the time to give us a great rating, we look forward to your next stay with us at The Inn! Happy Travels!

10/10 Excellent

Kyle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, and the food was amazing!!
Stayed 1 night in Jan 2024
Response from The Inn Management Team on 17 Feb 2024
Dear Kyle, Thank you for taking the time to complete our online survey regarding your recent stay at The Inn Hotel Lake Okoboji, as a guest we truly value you! Your feedback about our lovely hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon!

10/10 Excellent

Carol

Travelled with family
Stayed 1 night in Dec 2023
Response from Hotel Management on 4 Jan 2024
Thank You Carol for taking the time to review us regarding your recent stay at Inn Hotel!We hope to see you again soon!

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great access to Arnold’s Park area.
Stayed 3 nights in Nov 2023
Response from The Inn Management Team on 30 Nov 2023
Hi Steve! Thank you! We look forward to hosting you again in the future!

10/10 Excellent

Ashley, Springfield

Stayed 1 night in Nov 2023

10/10 Excellent

Minehli, La Crescenta

Liked: Cleanliness, staff & service, property conditions & facilities
The friendliest front desk ever…Clean and beautiful room with nice decoration…
Stayed 1 night in Nov 2023
Response from The Inn Hotel Management Team on 14 Nov 2023
Hi Minehli - We are so excited to hear about your great experience! We agree, our team is the friendliest, guests like you are why we so excited to be of assistance! We strive on our cleanliness thank you for your compliments, our housekeepers are always finding ways to exceed our guest expectations! We look forward to your next visit with us, see you next time!

6/10 Okay

H

Business traveller
Liked: Cleanliness, staff & service, amenities
Beautiful property and amazing staff
Stayed 1 night in Oct 2023
Response from - The Inn Hotel Management Team on 6 Nov 2023
We love hearing about how beautiful our property is, and we agree we have an amazing staff, Thank you for your review! We can’t wait to host you again Hollie in the future

10/10 Excellent

Tamara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Inn Hotel Management on 30 Oct 2023
Hi Tamara - Thank you so much for this wonderful review! We are so happy you enjoyed your stay with us, we look forward to hosting you again very soon. Stay warm!

4/10 Poor

elles

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Looks are deceiving.
Beautiful building and rooms. Personnel tried to be helpful. However, no elevator working ( not for several weeks) but not mentioned until after checkin. Had we known, we would not have stayed here. Breakfast (?), joke. Parking - only 18 slots, most taken up by diners. We usually ended up parking on the street. Chairs in room were attractive but not suitable to sit in for extended lengths of time ( football games). I asked about a military discount for rates and was told the clerk did not know how to access it and so was declined. Overall, not quite the wonderful weekend we had planned.
Stayed 2 nights in Oct 2023
Response from Amanda Smith on 27 Oct 2023
Elles - Thank you so much for choosing to stay with us at The Inn! We greatly appreciate the feedback, and will be using your comments to help provide an even better guest experience! We would love to invite you back to experience our beautiful establishment when our elevator is functional again. Please ask us about our Cabana room on your next visit, we would love for you to enjoy a football game poolside in our comfy newest addition just steps away from all of our guest rooms.

2/10 Terrible

Hal, Hiawassee

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were no USB ports in the room, elevator was out of service, no desk in the room, poorly designed bathroom.
Stayed 1 night in Oct 2023
Response from The Inn Hotel Team on 25 Oct 2023
Thank you so much for staying with us and taking the time to review our property. As we strive to meet every guests needs and requests, we apologize we fell short for your requests. We are getting our elevator fixed today! We encourage you to book with us when our elevator is back up and going and we would love to have you back for any business or leisure travel needs you have in the future!

4/10 Poor

Elizabeth, Omaha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property should do a better job of information. No where on the website does it list check in and check out times. My biggest issue was the front desk. I checked in early and was assessed a $50 fee. I was told here are my keys. I was not told about parking. I was told the elevator was broken, I was not told where to find stairs or how to get to my room, not a great first impression. The rooms are well appointed and cozy on a rainy day. The website lists a gym on site.
Stayed 1 night in Oct 2023
Response from The Inn Hotel Management on 16 Oct 2023
Hey Elizabeth - Thank you very much for choosing to stay with us at The Inn Hotel! Our check in and out times are listed on the Choice Hotels website, but we will add that to our website as well. Regarding the elevator, we had a part backordered, and are working as fast as possible to get it up and running. We looked at your card and did not see a 50 early check-in fee, but we would have removed it if we did!As a family-owned business, we hope to provide the highest level of service on every stay. We hope you choose to stay with us again! Have a great rest of your week!

10/10 Excellent

Larry, SPRINGFIELD

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from The Inn Hotel Management on 16 Oct 2023
Hey Larry - Thank you so much for the great review! We are thrilled that you decided to stay with us. We look forward to hosting you again in the future! Have a great rest of your week!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, property conditions & facilities
You can't beat the location.
Stayed 2 nights in Jul 2023

4/10 Poor

Sherian

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
I won't return
Stayed 3 nights in Jul 2023

10/10 Excellent

Katherine, Waterloo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jun 2023

8/10 Good

Cindy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was kind and helpful. It was easy access to dining and shopping. The Tavern restaurant that is attached to the hotel has good food and the owners are of the restaurant are accommodating and friendly.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay. The pool is so cute. The rooms were very pretty and clean. Nice and friendly staff.
Stayed 1 night in Jun 2023

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay.
Stayed 3 nights in May 2023

10/10 Excellent

Amy, Lincoln

Stayed 1 night in May 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2023

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Benjamin, Waterloo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great property. Very comfortable rooms. Checkin was easy and the staff were friendly and helpful. I’m sure I’m the summer time it would be filled with a lot of activity.
Stayed 1 night in Mar 2023

6/10 Okay

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was ok. Pricey especially for the off season. Need to step up their continental breakfast that consisted of basically cereal.
Stayed 1 night in Mar 2023

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice quiet place to stay
Stayed 1 night in Feb 2023

10/10 Excellent

TIM, Sioux Falls

Stayed 1 night in Dec 2022

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay
Lovely welcome when we checked in. Very nice decor. Would stay again, hope they have availability during the summer.
Stayed 1 night in Sep 2022
Response from Mark GM on 3 Oct 2022
Thank you for taking the time from your travels to review our property and we are pleased to see you enjoyed your stay. We hope to see you back again the next time you are in the lakes Region.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Mark GM on 23 Sept 2022
Thank you for your review

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from mark GM on 23 Sept 2022
Thank you for your review

2/10 Terrible

Kathleen

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Couldn't get room cleaned; restaurant and bar closed Monday and Tuesday; ice machine broken; limited towels; limited to none cleaning even though someone was on our floor cleaning; total sham.
Stayed 2 nights in Aug 2022
Response from Mark H GM on 26 Aug 2022
Dear Guest. To set the record straight first of all the ice machine was not broken. We had numerous guests that apparently filled ice chests depleting the ice supply. Towels are available upon request if you ask. Stayovers are cleaned last as we have to get the rooms ready for arrivals first with a limited staff. I am sorry you feel like it was total "sham" but the multitude of 10's on reviews indicate just the opposite. The restaurant is not owned or operated by the hotel as it is leased to a private individual and he sets the hours for restaurant operations. If you would have inquired with the front desk 99% of these things you are upset about could have been explained.

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay!
Everything was as advertised. Loved staying here and plan on staying again. Parking was tricky when returning late but, they had a perfect solution. Loved the decor, the staff and their breakfast was great and replenished when low.
Stayed 2 nights in Aug 2022
Response from Mark H GM on 15 Aug 2022
Thank you for your review and we look forward to seeing you next time you are in the area.

2/10 Terrible

Barbara

Stayed 1 night in Aug 2022
Response from Mark H GM on 11 Aug 2022
Sorry you had issues but without writing any comments I can not address what the problem was.

10/10 Excellent

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel right in the heart of Arnold’s Park. The pool is small but it works great for young children. Convenient location! Food is great and staff are very helpful. Would definitely recommend if you’re wanting to kill a few days at the theme park. Only gripe is terrible water pressure in the bathrooms. Seriously, only gripe. Fix that and it’s nearly perfect!
Stayed 4 nights in Jul 2022
Response from gm on 3 Aug 2022
Thank You for your review and we hope you will stay with us again next time you are in the area.

6/10 Okay

Heather

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was very friendly and the property was in an excellent location. While it was a newer hotel with really cool decor etc a lot of things were in need of repair. In our room there was a missing towel hook with just the screw sticking out, light fixture between beds was loose and the shower drain did not stay open. Also the AC didn’t seem to be working properly as our room always had a damp feel to it. Bathroom in pool are and lobby were not very clean and also had some hooks etc in need of repair. Overall, I love the look of the hotel and what they were going for and it’s walkable location but unfortunately it has just not been well maintained.
Stayed 2 nights in Jul 2022
Response from Mark H GM on 28 Jul 2022
Dear Heather I am sorry your room was not 100% and I want to thank you for bringing this to my attention. Our engineer is repairing those issues now. I do hope you will stay with us again so we can prove to you we can provide superior service.

8/10 Good

Stan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great - a few steps from the Lake and really close to the Amusement Park. The room was very nice also, but there was only tea available to fix in the room - we like our morning coffee. And breakfast consisted of sweet rolls and mandarines - no cereals - and really no place to eat other than our rooms.
Stayed 1 night in Jul 2022
Response from Mark H GM on 17 Jul 2022
Dear Stan, Thank you for your review and we are looking to improve the breakfast for next year. I hope you will stay with us the next time you are in the area.

10/10 Excellent

Mark J

Stayed 6 nights in Jun 2022

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel
Overall great stay, better than last year in some aspects others not so much. Improvement this year: The pool was clean & usable as well as being stocked with towels and floats. Not so great: one of our bed mattresses had a horrible dip and the restaurant is not open daily. We would stay again, the hotel is clean and staff courteous. Location is perfect.
Stayed 4 nights in Jun 2022
Response from Mark H GM on 9 Jul 2022
Dear Claire Thank You for taking time to review our property. I am glad you noticed the improvements. The restaurant we have no control over as they are under separate ownership but hopefully if they have enough people wanting to use them on Mon and Tues they will change their hours.

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, clean room. Well kept facility.
Stayed 2 nights in Jun 2022
Response from Mark H GM on 9 Jul 2022
Thank you for your review and we hope you will stay with us again next time you are in the area.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great
Stayed 2 nights in Jun 2022
Response from Mark H GM on 9 Jul 2022
Thank you for taking the time to review our property. Safe travels until we see you again.

6/10 Okay

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Mark H GM on 9 Jul 2022
Thank you for staying with us and if you could would you mind telling me what we can do to earn a 10 next time? Until next time we wish you safe travels.

10/10 Excellent

Rodney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Summer James on 19 May 2022
Hi Rodney, Thank you for taking the time to fill out our online survey and giving The Inn Hotel a perfect score. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards, Summer James General Manager The Inn Hotel Ascend Collection

4/10 Poor

Nikita

Stayed 1 night in May 2022
Response from Summer James on 19 May 2022
Hi Nikita, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Summer James General Manager The Inn Hotel Ascend Collection

10/10 Excellent

Marty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was key cards quit working twice. Otherwise great stay!
Stayed 2 nights in May 2022
Response from Summer James on 14 May 2022
Hi Marty, I'm glad you had a great stay at The Inn Hotel! I apologize that your key cards stopped working. Rest assured, this issue has been addressed. We hope to see you again in the near future. Kind regards, Summer James General Manager The Inn Hotel Ascend Collection

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Summer James on 8 May 2022
Hi Rodney, Thank you for giving us a perfect score! We appreciate you and I am glad that you had an exceptional experience at The Inn Hotel.

10/10 Excellent

KURT, North Sioux City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Henry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022
Response from Summer James on 25 Apr 2022
Dear Henry, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your survey score and I will share it with our team. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Summer James General Manager The Inn Hotel Ascend Collection

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022