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Reviews of Green Mill Village Hotel & Suites, BWSC

2.5 out of 5
Green Mill Village Hotel & Suites, BWSC
917 Green Mill Road, Arcola, IL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 444 out of 586 reviews" "
Rating 8 - Good. 109 out of 586 reviews" "
Rating 6 - Okay. 19 out of 586 reviews" "
Rating 4 - Poor. 5 out of 586 reviews" "
Rating 2 - Terrible. 9 out of 586 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kenyon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean, modern. Staff was friendly and helpful.
Stayed 1 night in May 2024
Response from Tammy-GM on 22 May 2024
Thanks for taking time to leave a nice review.

10/10 Excellent

sasan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in could have been handled better, very nice hotel, clean, easy parking, beautiful paintings, good breakfast.
Stayed 1 night in May 2024
Response from Tammy - GM on 14 May 2024
Thank you for taking time to leave us a review. We appreciate it and hope to see you again.

10/10 Excellent

Kai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was large and clean. We had a very comfortable stay.
Stayed 2 nights in May 2024
Response from Tammy - GM on 14 May 2024
Thanks so much for the great review. We appreciate it very much and hope to see you again.

4/10 Poor

Hema

Disliked: Property conditions & facilities
Front desk at time of check in was friendly. Beds were terrible. We were not provided comforter & the bedsheet was thick & rough texture not the hotel quality ehich usually are white & soft. When we asked for conforter the front desk lady said they dont provide one. It was very uncomfortable. Phone wasnt working there was dust at several places. I would rate the beds below average. Breakfast was ok..not much choice.On the whole the stay was not worth what we paid. Basic stuff was missing.
Stayed 1 night in May 2024
Response from Tammy - GM on 14 May 2024
Thank you for taking time to leave us a review. I believe you are referring to the decorative top sheet, which is a green patterned sheet and is basically for decoration. There is a thick warm blanket beneath it, on top of the soft white sheets. We do not have comforters.

10/10 Excellent

Pradeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and clean property and sorroundings. Great breakfast and friendly staff.
Stayed 1 night in Apr 2024
Response from Tammy - GM on 26 Apr 2024
Thanks so much for the great review. We appreciate it and hope to see you again.

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable.
Stayed 3 nights in Apr 2024
Response from Tammy - GM on 26 Apr 2024
Thanks for taking time to leave us a review. We appreciate it and hope that you'll stop in again.

8/10 Good

Stephanie

Stayed 1 night in Apr 2024
Response from Tammy - GM on 14 May 2024
Thanks so much for the review. We appreciate it very much and hope to see you again.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tammy - GM on 26 Apr 2024
Thank so much for taking time to leave us a review. We appreciate it.

10/10 Excellent

Douglas

Travelled with family and small children
Very friendly staff and the building was clean and well designed. The room was also clean, and the decor was a nice touch.
Stayed 1 night in Apr 2024
Response from Tammy - GM on 26 Apr 2024
Thanks for the great review. We appreciate it and hope that you'll stop in again.

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very clean and quiet. The associate at the desk when we checked in after 9pm was very friendly and helpful. My daughter was impressed with the softness of the blanket provided for the pull-out sofa bed. The breakfast area was well stocked and the associate kept it that way up until the very end of the breakfast time. Overall we were very happy with this hotel.
Stayed 1 night in Mar 2024
Response from Tammy - GM on 26 Apr 2024
Hi Jenny. Thanks so much for the 5 star review. We appreciate it. Please stop in again if you're in the area.

8/10 Good

Paula

Stayed 1 night in Mar 2024
Response from Tammy - GM on 26 Apr 2024
Thank so much for taking time to leave us a review. We appreciate it.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beth was wonderful! It was a clean and quiet hotel.
Stayed 1 night in Mar 2024
Response from Tammy - GM on 26 Apr 2024
Thanks so much for the great review. We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Amy, Lino Lakes

Liked: Cleanliness, staff & service, property conditions & facilities
We stay at this Best Western several times each year and are always pleased with the cleanliness and comfort of the rooms, and the friendly staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Wilbur

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very nice, clean place to stay.
Stayed 1 night in Feb 2024

8/10 Good

Cress

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
First room was dirty with hair on toilet and sink. 2nd room was much better but I received no service. Only linens. Bed wasn’t made and no soaps
Stayed 1 night in Jan 2024

10/10 Excellent

Frank

Stayed 2 nights in Jan 2024

10/10 Excellent

william

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Amanda, Carbondale

Travelled with family and small children
Clean and friendly! Great breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for wedding reception

10/10 Excellent

Diann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was a excellent place to stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, food was good, decor was nice, the only thing that would improve the stay would be an updated mattress and usb plugs in the room.
Stayed 2 nights in Nov 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff at check in. The kids loved the pool. We're looking forward to breakfast.
Stayed 1 night in Nov 2023

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

SUNIL, Carol Stream

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth check in and friendly staff
Stayed 1 night in Nov 2023

8/10 Good

Miguel

Stayed 1 night in Nov 2023

6/10 Okay

Richard

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Modest motel for high nightly rate in the area - carpet & drapes need replacing. Bed linens mediocre. Kitchen counter light did not work. No instructions for “fixed in place” tv. People checking in next to us paid half the price we paid. Desk tells us third party reservations get no break. Our bad - and a lesson learned for the next on/line hotel/motel search.
Stayed 2 nights in Nov 2023

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Denese

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Jack

Travelled with family
Bed was very uncomfortable pool was too dirty to swim
Stayed 1 night in Oct 2023

6/10 Okay

Mary, Green Bay

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Lorie

Stayed 2 nights in Oct 2023

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean and very quiet
Stayed 1 night in Oct 2023

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property! Maybe a little more baby friendly
Stayed 1 night in Oct 2023

10/10 Excellent

Neal

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room. Very friendly at check-in. Would definitely recommend!
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As expected for Best Western
Stayed 1 night in Sep 2023

10/10 Excellent

william

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Best bet in the area
Stayed 1 night in Sep 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Clean friendly nice breakfast
Stayed 1 night in Sep 2023

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We found ants in our room on and around the nightstand and in bathroom. I called and we were offered a different room but we were unpacked and needed to rest. I think we should have been offered a discount or something upon checkout.
Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly people, great breakfast
Stayed 1 night in Sep 2023

8/10 Good

Robert

Stayed 1 night in Sep 2023

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Janell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Tanya

Stayed 3 nights in Sep 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023