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Reviews of Wyndham Garden Lara

Wyndham Garden Lara
Kemeragzi Mah. Yasar Sobutay Bulvari, No- 331,07112, 332, Antalya, Antalya Region

Reviews

8.2

Very good

Rating 10 - Excellent. 100 out of 250 reviews" "
Rating 8 - Good. 96 out of 250 reviews" "
Rating 6 - Okay. 30 out of 250 reviews" "
Rating 4 - Poor. 14 out of 250 reviews" "
Rating 2 - Terrible. 10 out of 250 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Stayed 4 nights in Oct 2023
Response from Asiye GÖK Guest Relations Manager on 29 Nov 2023
Dear Simon;Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future.Sincerely,Asiye GÖKGuest Relations Manager

10/10 Excellent

Kalkidan

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff good and clean hotel
Stayed 5 nights in Aug 2023
Response from Asiye GÖK Guest Relations Manager on 23 Aug 2023
Dear Guest;Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future.Sincerely,Asiye GÖKGuest Relations Manager

10/10 Excellent

Abobke Abdul Hassan

Stayed 5 nights in May 2023
Response from Asiye GÖK Guest Relations Manager on 29 Nov 2023
Dear Abobke Abdul;Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future.Sincerely,Asiye GÖKGuest Relations Manager

8/10 Good

Hedieh

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were very friendly and accommodating. We went in late October so the pool water was too cold to swim in. We happened to learn by chance that we can use the amenities at the Ramada across the street (indoor poor) and wish someone had told us at check in.
Stayed 3 nights in Oct 2022
Response from Asiye GÖK Guest Relations Manager on 29 Nov 2023
Dear Hedieh;Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future.Sincerely,Asiye GÖKGuest Relations Manager

8/10 Good

YUVAL

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good😍😍
Stayed 7 nights in Jul 2022
Response from Asiye GÖK Guest Relations Manager on 2 Aug 2022
Dear Yuval; Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future. Sincerely, Asiye GÖK Guest Relations Manager

10/10 Excellent

Liran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grat stuff,a lot of tasty food,very clean,kids activities. You dont need to get out from the hotel. Super super good loction. It was a very good family viction. Tnx!
Stayed 7 nights in Jul 2022
Response from Asiye GÖK Guest Relations Manager on 2 Aug 2022
Dear Liran; I greatly appreciate your amazing review! It's a pleasure to know you thoroughly enjoyed your recent holiday with us, and I sincerely hope to see you again in the future. Kindest regards, Asiye GÖK Guest Relations Manager

10/10 Excellent

Nazim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All inclusive with lots of choice and quality. All halal. Mosque only 10-15 mins walk away!
Stayed 4 nights in Jun 2022
Response from Asiye GÖK Guest Relations Manager on 27 Jul 2022
Dear Nazim; I greatly appreciate your amazing review! It's a pleasure to know you thoroughly enjoyed your recent holiday with us, and I sincerely hope to see you again in the future. Kind regards, Asiye GÖK Guest Relations Manager

10/10 Excellent

manmeet

Stayed 5 nights in Jul 2022
Response from Asiye GÖK Guest Relations Manager on 29 Nov 2023
Dear Manmeeet;Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future.Sincerely,Asiye GÖKGuest Relations Manager

10/10 Excellent

SHAMAINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2022
Response from Asiye GÖK Guest Relations Manager on 29 Nov 2023
Dear Shamaine;Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future.Sincerely,Asiye GÖKGuest Relations Manager

2/10 Terrible

Oman

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The riom was dirty,rhe food wasn't delicious vad customer service
Stayed 7 nights in Jun 2022
Response from Asiye GÖK Guest Relations Manager on 22 Jul 2022
Dear Guest, Thank you so much for staying with us and for your time. All feedbacks are so important for us and we always care our guests' opinions. We thank you again for the points and hope to see you back here in our house as soon as possible. Sincerely. Asiye GÖK Guest Relations Manager

10/10 Excellent

ramiz

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
the environment shows was great, pool games, the staff are very respectful, lots of food options, nothing to complain about it
Stayed 8 nights in Jun 2022
Response from Wyndham Garden Lara on 13 Jul 2022
Dear Ramiz Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future. Best regards,

8/10 Good

Ariel

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, excellent for families with children
Stayed 4 nights in May 2022
Response from Wyndham Garden Lara on 13 Jul 2022
Dear Ariel, Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future. Best regards,

8/10 Good

Peggy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's clean and staff are very friendly and welcoming. I enjoy my stay at this property and will go back again.
Stayed 3 nights in May 2022
Response from Asiye GÖK Guest Relations Manager on 29 Nov 2023
Dear Peggy;Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future.Sincerely,Asiye GÖKGuest Relations Manager

2/10 Terrible

salam

Stayed 4 nights in Apr 2022
Response from Asiye GÖK Guest Relations Manager on 29 Nov 2023
Dear Salam;Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future.Sincerely,Asiye GÖKGuest Relations Manager

10/10 Excellent

Bradley

Stayed 4 nights in Apr 2022
Response from Asiye GÖK Guest Relations Manager on 29 Nov 2023
Dear Bradley;Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future.Sincerely,Asiye GÖKGuest Relations Manager

6/10 Okay

Hisham

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st time in Antalya, the experience was okay. The room sizes were good, children's entertainment was good my daughter loved it. The staff were lovely and always helped. Breakfast and lunch were decent but dinner was not good at all, on my last day I had a few kebabs and I was throwing up all night. Lara needs to change their menu the food is the same every day. The swimming pool water was really cold.
Stayed 3 nights in Oct 2021
Response from Asiye GÖK, Guest Relations Manager on 5 Nov 2021
Dear Hisham; I read with much concern about the unpleasant experience that you have encountered during your previous stay with us. It is always disappointing to receive negative feedback I am sorry that certain aspects of your stay were below our usual high standards. Unfortunately, I could not find any records regarding the situation you have described to investigate and respond in detail. It would have been more helpful for us, as well as for you, if you had informed us of your dissatisfaction and wishes, so that we can rectify them immediately and spend a carefree holiday. Nevertheless, you can be assured that your advice will be taken very seriously, because we see ourselves as hosts from the bottom of our hearts and it is our highest concern to our guests.Your suggestion has been forwarded to the relevant departments and we hope that you can satisfy your next visit. I hope that you would consider giving us another chance to welcome you at our hotel in the future so that you can fully experience our exceptional service and characteristic hospitality. Best Regards, Lara Family Club

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and good value
Good all inclusive hotel with decent food and facilities. Not the best time of year and not very busy due to covid so not all facilities were open.
Stayed 2 nights in Jun 2021
Response from Lara Family Club on 5 Nov 2021
Dear Richard Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future. Best regards,

10/10 Excellent

Peter, Istanbul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families
Stayed 5 nights in Oct 2021
Response from Asiye GÖK, Guest Relations Manager on 12 Oct 2021
Dear Peter; Thank you for your glowing review! I'm pleased to hear that you fully enjoyed your stay with us and look forward to welcoming you again to our sunny Ramada Resort Lara! Kind regards, Asiye GÖK Guest Relations Manager

2/10 Terrible

Zuhal

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean at all and food was awful
Stayed 7 nights in Aug 2021
Response from Asiye GÖK, Guest Relations Manager on 30 Aug 2021
Dear Zuhal; Thank you for taking the time to tell us about your experience at Lara Family Club. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Here at Lara Family Club, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Lara Family Club

10/10 Excellent

AZMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Lara Family Club on 17 Sept 2021
Thank you so much for staying with us and for your time. We look forward to welcoming you back in the near future.Kind regards,

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Check-in was painful and uncomfortable. We were hard pushed by receptionist for an upgraded room even we disnt want it. We were literally forced to pay more from our booked reservation. Secondly, food was a lot with many varieties but hardly any food had the authentic taste. Suggestion: keep less food but focus on highest quality. Facilities (water slides) timings were unreasonable for kids. Suggestion: increase hours for kids playing on water slides. Plus, life guards need to enforce safety standards, currently very loose. Check-out was nice and easy. Suggestion: hotel should offer valet service as i had to go all the way back off-site to park my car and walk back.
Stayed 1 night in Jul 2021
Response from Asiye GÖK, Guest Relations Manager on 2 Aug 2021
Dear Guest; I read with much concern about the unpleasant experience that you have encountered during your previous stay with us. It is always disappointing to receive negative feedback I am sorry that certain aspects of your stay were below our usual high standards. Unfortunately, I could not find any records regarding the situation you have described to investigate and respond in detail. It would have been more helpful for us, as well as for you, if you had informed us of your dissatisfaction and wishes, so that we can rectify them immediately and spend a carefree holiday. Nevertheless, you can be assured that your advice will be taken very seriously, because we see ourselves as hosts from the bottom of our hearts and it is our highest concern to our guests. Your suggestion has been forwarded to the relevant departments and we hope that you can satisfy your next visit. I hope that you would consider giving us another chance to welcome you at our hotel in the future so that you can fully experience our exceptional service and characteristic hospitality. Best Regards, Lara Family Club

2/10 Terrible

Verified traveller

Our Flight was canceled, and the agent is trying to contact the Hotel to verify something to be able to refund us the money but the hotel is not responding so we have been charged for nothing.
Stayed 3 nights in Jul 2021
Response from Asiye GÖK, Guest Relations Manager on 2 Aug 2021
Dear Guest; Unfortunately, I could not find any records regarding the situation you have described to investigate and respond in detail. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to serve you in the future. Best Regards, Lara Family Club

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 7 nights in Jul 2021
Response from Lara Family Club on 23 Jul 2021
Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future.Kind regards,

10/10 Excellent

Syed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Larafamilyclub on 20 Jul 2021
Dear Syed;Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future.Kind regards,

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Asiye GÖK ; Guest Relations Manager on 15 Nov 2019
Dear Reza;Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future.Kind regards, Asiye GÖK,Guest Relations Manager

8/10 Good

Unknown

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and everything was really good somethings we're confusing like ice cream time and restaurant booking which I didn't know about until the last day. Otherwise the hotel is in a great location and it has the Ramada hotel opposite which is part of this hotel. All the shops Re close the bus stop is right outside.
Stayed 8 nights in Oct 2019
Response from Asiye GÖK, Guest Relations Manager on 15 Nov 2019
Dear Guest;Thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Hope to see your again. Best Regards, Asiye GÖK Guest Relations Manager

8/10 Good

Verified traveller

Stayed 7 nights in Oct 2019
Response from Asiye GÖK, Guest Relations Manager on 15 Nov 2019
Dear Guest; Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future. Kind regards, Asiye GÖK, Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Yuo make good servas in the triabe an good and tha
Stayed 1 night in Oct 2019
Response from Asiye GÖK, Guest Relations Manager on 15 Nov 2019
Dear Guest; Thank you for your glowing review! I'm pleased to hear that you fully enjoyed your stay with us and look forward to welcoming you again to our sunny resort soon! Kind regards, Asiye GÖK, Guest Relations Manager

10/10 Excellent

Louis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LARA FAMILY CLUB - Amazing Stay
Stay was comfortable and the food was fresh and excellent.
Stayed 3 nights in Oct 2019
Response from Asiye GÖK, Guest Relations Manager on 15 Nov 2019
Dear Louis; Thank you for taking your precious time to share such a detailed review. I am happy to know that you enjoyed every aspect of your vacation at Lara Family Club. The entire team is looking forward to your return visit. Kind regards, Asiye GÖK, Guest Relations Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice for all inclusive ~ small room but clean. The staff English need to improve more. Hard to communicate for foreigners.
Stayed 8 nights in Sep 2019
Response from Asiye GÖK, Guest Relations Manager on 15 Nov 2019
Dear Guest; Thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Hope to see your again. Kind regards, Asiye GÖK, Guest Relations Manager

10/10 Excellent

Ferishta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked Lara family club, but when we went there room wasn’t available, so they gave us room at ramada resort, it was the best hotel, very nice and clean, staff was friendly, food was amazing, pool, beach, entertainments everything was wonderful we had best time. I will definitely go back and recommend it to my family and friends.
Stayed 10 nights in Aug 2019
Response from Asiye GÖK, Guest Relations Manager on 15 Sept 2019
Dear Ferishta; I deeply appreciate your loyalty and your valuable feedback! Thank you for your time. Please know that you're always a welcome guest at Lara Family Club! Kind regards, Asiye GÖK, Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fantastic. The service and food was devine. Everyone there is so friendly
Stayed 10 nights in Jul 2019
Response from Lara Family Club on 11 Aug 2019
Dear Guest; Thank you for taking your precious time to share such a detailed review. I am happy to know that you enjoyed every aspect of your vacation at Lara Family Club. The entire team is looking forward to your return visit.Kind regards, Asiye GÖK, Guest Relations Manager

8/10 Good

Saquib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Lara Family Club on 28 Jul 2019
Dear Saquib; Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future. Kind regards; Asiye Gök; Guest Relations Manager

10/10 Excellent

Bahareh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly
We went for 5 days we all enjoy service good for the rate food good too
Stayed 5 nights in Jul 2019
Response from Lara Family Club on 28 Jul 2019
Dear Bahareh; Thank you for your glowing review! I'm pleased to hear that you fully enjoyed your stay with us and look forward to welcoming you again to our sunny resort soon! Kind regards, Asiye GÖK, Guest Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019
Response from Lara Family Club on 18 Jul 2019
Dear Guest; Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future. Kind regards, Asiye GÖK, Guest Relations Manager

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Family Holiday
We really enjoyed our family trip especially our children . Food, location, service access to waterslides and facilities were all great. Perfect family resort.
Stayed 7 nights in Jun 2019
Response from Lara Family Club on 18 Jul 2019
Dear Fatima; Thank you for taking your precious time to share such a detailed review. I am happy to know that you enjoyed every aspect of your vacation at Lara Family Club. The entire team is looking forward to your return visit. Kind regards, Asiye GÖK, Guest Relations Manager

10/10 Excellent

SHAFIQ, Jerusalem

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, location,staff,service,food
Stayed 7 nights in Jun 2019
Response from Lara Family Club on 18 Jul 2019
Dear Shafiq; Thank you for your glowing review! I'm pleased to hear that you fully enjoyed your stay with us and look forward to welcoming you again to our sunny resort soon! Kind regards, Asiye GÖK, Guest Relations Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Lives up to it’s name ...... really ‎⁦‪‬⁩ is a family resort . Exceeded our expectations and the kids loved it (14 and 16 year olds) . The beach is lovely and well kept. Service was excellent. Activities for the whole family.
Stayed 2 nights in Jun 2019
Response from Lara Family Club on 30 Jun 2019
Dear Guest; Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future. Kind regards; Asiye Gök; Guest Relations Manager

4/10 Poor

Mj

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No iron, have to give clothes for laundry to have them ironed. Way too expensive. Buffet on the first night was horrendous. Two chairs in the buffet were on the side broken and when I sat down on my chair it broke. We’re told all restaurants were available and included in our booking when we got there they said that wasn’t the case until we showed them the proof of what they themselves had emailed us. The rooms were nice but beds uncomfortable. Shower drain hadn’t been cleaned out for god knows how long. The tour provider in the hotel wanted to send us where she felt we should go and not to where we actually wanted to go. The price bumped up by £45 in a day. When we arrived at the first market it was more like a Dagenham Sunday market rather than an authentic bazaar. We spent 15 mins on the phone arguing with her about where we told her we wanted to go, it was extremely hot 35 degrees and we had 3 children under the age of 4 with us. Would not book this hotel again or encourage people to stay there
Stayed 4 nights in Jun 2019
Response from Lara Family Club on 24 Jun 2019
Dear Guest Mj; I read with much concern about the unpleasant experience that you have encountered during your previous stay with us. It is always disappointing to receive negative feedback I am sorry that certain aspects of your stay were below our usual high standards. Unfortunately, I could not find any records regarding the situation you have described to investigate and respond in detail. It would have been more helpful for us, as well as for you, if you had informed us of your dissatisfaction and wishes, so that we can rectify them immediately and spend a carefree holiday.Nevertheless, you can be assured that your advice will be taken very seriously, because we see ourselves as hosts from the bottom of our hearts and it is our highest concern to our guests.Your suggestion has been forwarded to the relevant departments and we hope that you can satisfy your next visit. I hope that you would consider giving us another chance to welcome you at our hotel in the future so that you can fully experience our exceptional service and characteristic hospitality. Best Regards; Asiye GÖK; Guest Reslations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Jun 2019
Response from Lara Family Club on 24 Jun 2019
Dear Guest; Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future. Kind regards; Asiye Gök; Guest Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019
Response from Lara Family Club on 22 Jun 2019
Dear Guest; I deeply appreciate your loyalty and your valuable feedback! Thank you for your time. Please know that you're always a welcome guest at Lara Family Club! Kind regards; Asiye GÖK; Guest Relations Manager

8/10 Good

Avril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lara Family Club
Great for children great food wide choice beach a bit away from the hotel good shuttle bus service well laid out free bottles of cold water easily available and the children loved the no limit supply of ice creams back at the hotel good swimming pools with separate children’s area sadly no grounds as the hotel is on a relatively small site
Stayed 2 nights in May 2019
Response from Asiye GÖK on 6 Jun 2019
Dear Avril; Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future. Kindest Regards; Asiye GÖK; Guest Relations Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general Very good stay .. need to notify guest about the facilities they have ...
Stayed 5 nights in Apr 2019
Response from Asiye GÖK Guest Relations Manager on 5 May 2019
Dear Guest; I deeply appreciate your loyalty and your valuable feedback! Thank you for your time. Please know that you're always a welcome guest at Lara Family Club! Kind regards, Lara Family Club

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Lara Family Club on 2 May 2019
Dear Guest; Thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Hope to see your again Best Regards,

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Wouldn’t recommend this hotel. They don’t provide shuttle from/to the airport. The front desk is not very polite. The food is average, everything is super salty. The room was clean.
Stayed 3 nights in Apr 2019
Response from Asiye GÖK Guest Relations Manager on 17 Apr 2019
Dear Guest; thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Howewer you can book a private transfer at the hotel via our Rent a Car service. If you have any questions or requests, we would have gladly helped if you had contacted our Guest Relations Service. Hope to see your again. Best Regards Lara Family Club

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and service
Amazing stay and experience overall. So glad we chose this hotel for our family trip to Antalya. The other hotels in the area were much more expensive so the Lara Family Club turned out to be a great value! Also, if you're traveling with kids is even better for they have features that help entertain them like children's pool, game rooms even day care. Property is not on the beach but they have two shuttles an hour to take you there. You can even walk yourself.. is literally across the street. Plenty of beach chairs and benches to relax and they have a fridge on the beach with water bottles to keep you hydrated. Food was amazing. We ended up having aprox. 8 meals there and not once did it disappoint. Breakfast, lunch or dinner every time was delicious. Service all around the hotel was super friendly and efficient. I recommend this place 100%
Stayed 2 nights in Oct 2018
Response from Firuze TOKGÖZ on 6 Dec 2018
Dear Guest, Thank you so much for taking your time for writing a review about our hotel. Your feedback is very important for us in order to continiously improve our hotel and service quality. It is nice to hear that you had a good time at our hotel and you could enjoy your stay. We wish you all the best and are hoping to welcome you again at our hotel. Yours sincerely, Guest Relations Manager Firuze TOKGÖZ

10/10 Excellent

Ariel, Israel

Liked: Cleanliness, staff & service, property conditions & facilities
the hotel location is in the middle of lara, beside the mail road. there is no view from the window or the balconies and some of them including our got a lot of noise from the street. The food is very good and there is an option to add 10 eu. per person and to eat in 1 of the 6 a la cart restaurants in the hotel. Every evening there is a nice show in the yard, a lot of activities during the day and at night to everybody including children. from 9 a.m. there is a free shuttle to it's private beach every half an hour.
Stayed 3 nights in Sep 2018
Response from Firuze TOKGÖZ on 9 Oct 2018
Dear Guest, Thank you so much for taking your time for writing a review about our hotel. Your feedback is very important for us in order to continiously improve our hotel and service quality. It is nice to hear that you had a good time at our hotel and you could enjoy your stay. We wish you all the best and are hoping to welcome you again at our hotel. Yours sincerely, Guest Relations Manager

6/10 Okay

Nick, Manchester, UK

Liked: Cleanliness, room comfort
Disliked: Staff & service
OK hotel,but details in the experience let it down
For a 5* all-inclusive hotel it was adequate. However little details in the customer experience really let it down. The food remarkably average and the beverages of poor quality, the red wine and gin for example was always particularly poor. The A La Carte restaurants were slightly better though, but this is prepared fresh. Some staff seem undertrained in general politeness. The first meeting at check-in wasn't particularly welcoming, and there was the occasional hard sell on extra premium items, especially in the spa. Also some bizarre behaviour of some staff indicates a lack of training on customer experience, examples: waiters pushing rows of chairs loudly through the restaurant next to eating guests, a bartender serving a red wine glass in a sizeable puddle of its own contents, these are just a couple of examples. The spa is also ok. The Hammam (Turkish bath) was the best experience of the visit. But the massages are expensive for the experience offered. The masseuses are skilled but the atmosphere was neglected, no music or broken music (jarring, skipping, repeating) to hide the loudness of the staff working nearby, no incense so you smell the water chemicals, etc. Which spoil the experience. The steam room smelt of mould and actually had mould floating in un-drained water. Sauna, was adequate except some broken/loose floor panels that throw you off balance if you step on one. This is a solid 4* hotel in my opinion and doesn't compare to other 5*s
Stayed 5 nights in Sep 2018
Response from Firuze TOKGÖZ on 2 Oct 2018
Dear Guest; Thank you so much for taking your time for writing a review about our hotel. But we are very very sad about the review. Your feedback is very important to us in order to continuously improve our hotel and service quality. We are sorry that we can not address you about food. We shared the issue with the kitchen chef. Precautions will be taken absolutely. Our Main restaurant is generally appreciated by the guests. Occasionally, some guests may not like it because of their taste. We respect that. As Hotel Management, we always make a motivation to staffs. İn general, we have smiled, helpful staffs at the hotel. İf you visit Holidaycheck/Tripadvisor/Otelpuan/TopHotels/Booking/Google, you can read a lot of review about this. But we will surely provide the necessary controls. We are sad that you are not happy in our hotel. I hope to you give us another chance and we have a chance to welcome you again. Best Regards Guest Relations Manager Firuze TOKGÖZ

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good one with a reasonable price
Good value for money deal
Stayed 5 nights in Aug 2018
Response from Firuze TOKGÖZ on 14 Sept 2018
Dear Guest; We would like to thank you for the point. Yours sincerely, Guest Relations Manager Firuze TOKGÖZ

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great place for families
If you looking for a luxury hotel and rooms this is probably not a great place. I didn’t like the place at first when I arrived in compare to other hotels I’ve stayed previously, specially the lobby and the rooms was not great. But overal they have excellent service, the food was great, pool was very nice and clean good size with few massive slides. The beach service was fantastic. There was a mini bus every 10 min almost to take the guest from the hotel to the beach although I used to walk was only 10-15mim Walk. What we really enjoyed the most was the quantity and quality of the food for breakfast,lunch and dinner thy had everything basically. My room was very big including living area with the sofa bed and 2 separate bed rooms. I’m very happy with the service overal and therefore will give 5star rating. Also the stuff were friendly and polite except they don’t speak English but I didn’t have any problem with communication everything accessible and easy to reach. For the price is worth it.
Stayed 7 nights in Jul 2018
Response from Firuze TOKGÖZ on 25 Jul 2018
Dear Guest, Thank you so much for taking your time for writing a review about our hotel. Your feedback is very important for us in order to continiously improve our hotel and service quality. It is nice to hear that you had a good time at our hotel and you could enjoy your stay. We wish you all the best and are hoping to welcome you again at our hotel. Yours sincerely, Guest Relations Manager Firuze TOKGÖZ