Thank you for sharing your feedback with us. We're delighted to hear that you found your stay enjoyable overall, and we're particularly pleased that you appreciated the cleanliness of our hotel, the comfort of our beds, and the quality of our showers. However, we're sorry to hear about the poor service you received at the bar. We would like to better understand your experience and address the issue. We appreciate your help in improving our services.

Thank you for your feedback. We're pleased to hear that you had a positive experience at the Weber. However, we take cleanliness very seriously and would like to investigate further. Could you please provide more specific details about areas that you feel need improvement? Your input will help us ensure a better experience for all our guests.

Dear Nena,Thank you for reaching out to us regarding your recent stay. Upon reviewing your reservation, the room we checked you into was the room you booked, which was a Deluxe Room with 2 Double Beds with Poolside access. We understand your disappointment that the room did not meet your expectations in terms of having a private pool or jacuzzi within the room. However, we want to clarify that None of our rooms are equipped with private pools or jacuzzis, as stated online in the individual room amenities.While we regret any misunderstanding, please know that we made every effort to accommodate your needs by upgrading your room as we hoped this enhanced your overall experience with us.Your satisfaction is of the utmost importance to us, and we appreciate you taking the time to provide feedback as it helps us continually improve our services. Have a great rest of your day! Warm regards,