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Did a two nights vacation here with my family. The service from the front desk and housekeeping was amazing. The only downfall was that the restaurant and bar area closed early. And that was a reason why I booked this hotel. And the mall construction wasn’t a nice view either.
Room was clean and staff was very friendly. Pros:
- room was clean and they offered clean towels when needed
- not a lot of noise from other guests
- plenty of parking
Cons: biggest one was unbelievable noise from highway. So so loud. Also hotel was on the perimeter of a mall but we were facing a torn down section that made the whole area look rundown.
Caroline
Stayed 3 nights in Apr 2024
10/10 Excellent
Mark
Travelled with family, Travelled with family and small children
Response from Meg - General Manager on 28 Jan 2024
Thank you for the amazing 5/5 review of your recent stay with us. I hope you slept well and felt refreshed during your stay. We look forward to WELLcoming you back again soon
All lights around bed did not work, and it was not light bulbs. So, could not read in bed. The lavatory drain was so slow that you could hardly brush your teeth.
Barry
Stayed 2 nights in Dec 2023
Response from Meg - General Manager on 25 Jan 2024
Thank you for your feedback. I apologize that you did not have an exceptional experience here at EVEN and we did not exceed your expectations. We are working to improve and we appreciate your feedback to help make that happen
I don’t know why hotels provide single ply toilet paper. Two ply is more comfortable
Sandra
Stayed 7 nights in Dec 2023
Response from Meg-General Manager on 5 Jan 2024
Thank you for your review and feedback. I appreciate your feedback as it helps us understand our guests expectations and deliver the highest service levels they have come to expect. We look forward to WELLcoming you back!
Thank you for the wonderful 5/5 review of your recent stay with us! I hope you slept well and felt refreshed during your stay. we look forward to WELLcoming you back again soon. Be Well,
Response from Meg - General Manager on 20 Dec 2023
Thank you for the wonderful 10/10 review of your stay with us! I am thrilled to hear that EVEN was a perfect match for your recent travels to Ann Arbor! I appreciate your kind words and we look forward to WELL-coming you back again very soon.
10/10 Excellent
Tommy
16 Dec 2023
Tommy
Stayed 1 night in Dec 2023
Response from Meg - General Manager on 5 Jan 2024
Thank you for the wonderful 5/5 review of your recent stay with us! I hope you slept well and enjoyed your time at EVEN! We look forward to WELLcoming you back again soon!
They had a short lead time announcement that they would be testing fire alarms starting at 9a. No details on we were expected to do. I just packed and left early on my scheduled last morning rather than use what hours I had till check out being involved in their ‘test’
Anita L
Stayed 2 nights in Dec 2023
Response from Meg - General Manager on 18 Dec 2023
Thank you for providing feedback regarding your recent stay. I apologize that our fire alarm testing and communication regarding it made your stay less enjoyable than expected. I am very sorry for the inconvenience.
Response from Meg - General Manager on 28 Nov 2023
Thank you for the amazing 5/5 review of your recent stay with us! I appreciate your kind words, especially to our staff. We look forward to WELLcoming you back again very soon!
Response from Meg - General Manager on 25 Oct 2023
Thank you for the thoughtful, warm review of your stay with us at EVEN! I appreciate your kind words and look forward to WELLcoming you back again very soon
Noisiest place I have ever stayed, the side of my room was on the highway side and in the flight path so it sounded like trucks and airplanes came straight to the rooms. The room itself was great and clean and would give it another try but on the other side maybe it is not so noisy. Employees were all great. I would recommend they invest in double pane windows.
Marianne
Stayed 3 nights in Oct 2023
Response from Meg - General Manager on 25 Oct 2023
Thank you for your review and feedback from your recent stay with us at EVEN! We appreciate your comments as they help us provide the best service possible that exceed our guests expectations. I apologize that the freeway noise was troublesome for you. Upon your next visit to the area, please call ahead so we can provide a room request in a different location of the hotel. We look forward to WELLcoming you back in the future!
Thank you for the amazing 10/10 review of your recent stay with us! I hope you had a wonderful time and restful sleep. We look forward to WELLcoming you back again very soon
I went to check in to my room and come to find out they checked someone with a “similar name” into my room. When they’re supposed to check IDs first then give the key. I did not appreciate that at all.
Zachery
Stayed 1 night in Sep 2023
Response from Meg - General Manager on 3 Oct 2023
Good Morning Zachery,I very much apologize that your check in was not to our standards. I appreciate you feedback as it allows me to acknowledge and fix the problems that you experienced. Thank You
10/10 Excellent
Sami
Business traveller
1 Oct 2023
Liked: Property conditions & facilities
Noce
Sami
Stayed 1 night in Sep 2023
Response from Meg - General Manager on 3 Oct 2023
Thank you for the wonder review of your recent stay. I hope you slept well and felt refreshed during your trip. We look forward to WELLcoming you back again soon!