Interior entrance

Reviews of JW Marriott Hotel Ankara

5 out of 5
JW Marriott Hotel Ankara
Kizilirmak Mah Muhsin Yazicioglu Cad #1, Sogutozu, Ankara, Ankara

Reviews

9.4

Exceptional

Rating 10 - Excellent. 68 out of 88 reviews" "
Rating 8 - Good. 12 out of 88 reviews" "
Rating 6 - Okay. 5 out of 88 reviews" "
Rating 4 - Poor. 0 out of 88 reviews" "
Rating 2 - Terrible. 3 out of 88 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel Angel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 3 nights in Feb 2024
Response from Dr. Hakan Arslan - General Manager on 22 Mar 2024
Dear Miguel Angel,I extend my gratitude to you for sparing your valuable time to complete the guest satisfaction survey following your recent stay at JW Marriott Ankara.Your feedback is highly valued as a cherished guest, and we are thrilled to learn that you enjoyed your stay with us. Our commitment to providing exceptional service drives us to not only meet but exceed your expectations.Thank you for choosing us, and we eagerly look forward to welcoming you back to our hotel. On behalf of the entire JW Marriott Ankara team, we wish you a serene, healthy, and prosperous New Year.Yours Sincerely,

10/10 Excellent

Aytul

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent, thanks.
Stayed 1 night in Nov 2023
Response from Albert on 30 Nov 2023
Dear Aytul,Thank you for sharing the review of your stay with us on Expedia. We aim to make every experience with us a memorable one, so it is very rewarding to receive a survey and comment of satisfaction and appreciation from our valuable guest. It is an incentive for our team members to continue with their efforts to uphold our high standards. Looking forward to seeing you again. Best regards, Albert Helms General Manager

10/10 Excellent

michael, APO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice stay.
Stayed 2 nights in Nov 2023
Response from Albert on 8 Nov 2023
Dear michael,Thank you for sharing the review of your stay with us on Expedia. We aim to make every experience with us a memorable one, so it is very rewarding to receive a survey and comment of satisfaction and appreciation from our valuable guest. It is an incentive for our team members to continue with their efforts to uphold our high standards. Looking forward to seeing you again. Best regards, Albert Helms General Manager

10/10 Excellent

SAHAR

Stayed 3 nights in Sep 2023
Response from Albert on 8 Nov 2023
Dear SAHAR,Thank you for sharing the review of your stay with us on Expedia. We aim to make every experience with us a memorable one, so it is very rewarding to receive a survey and comment of satisfaction and appreciation from our valuable guest. It is an incentive for our team members to continue with their efforts to uphold our high standards. Looking forward to seeing you again. Best regards, Albert Helms General Manager

10/10 Excellent

Jose Enrique

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and great staff
Stayed 3 nights in Jan 2023
Response from Albert on 27 Jan 2023
Dear Jose Enrique,Thank you for sharing the review of your stay with us on Expedia.We aim to make every experience with us a memorable one, so it is very rewarding to receive a comment of satisfaction and appreciation from our valuable guest. It is an incentive for our team members to continue with their efforts to uphold our high standards.We look forward to seeing you again.Best regards,Albert HelmsGeneral Manager

10/10 Excellent

Shu Ping

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five Stars in Ankara
Modern 5 star hotel on par with similar properties in NY, Paris, London, Tokyo, Hong Kong or Bangkok. Superb breakfast and lounge, both inc@Executive level. Spa, pool & fitness all first rate and kept extremely clean, as was all facilities in building. Attentive staff, many of whom in lobby remembered guests' names and taxi destinations. Will return for future visits. Located in modern part of city a bit away from the downtown center, but many restaurants & shops nearby.
Stayed 1 night in Dec 2021
Response from Mert Colak on 28 Dec 2021
Dear Shu Ping, We would like to thank you for your valuable feedbacks about JW Marriott Hotel Ankara. We will be more than happy welcome you again at JW Marriott Hotel Ankara. Please do not hesitate for any request to contact us. Wishing you a happy new year in advance. Kind Regards. Mert Colak Reservations Manager mert.colak@marriott.com

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Over charge
They charged me for MiniBar that didn't use.
Stayed 5 nights in Nov 2021

8/10 Good

Muaad

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I like the lobby and furniture of the room, I don’t like room service Response , I called them several times to order breakfast but no answers . For the lobby bar , I like the comfort of the seating area but I don’t like the coffee blend, 5 stars hotel like this should use a high quality coffee like ( illy or Lavazza).
Stayed 2 nights in Nov 2021

8/10 Good

Kristoffer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Living in Ankara, this was a lovely little extended break for my girlfriend and I for victory day weekend. We stayed from 29th-31st (two separate bookings) and overall it was great. The facilities on offer, the room (Junior Suite) and overall the hotel - were first class. However, the steak restaurant was underwhelming and would definitely deter me from staying again. My steak was both undercooked (rare instead of medium rare) and having ordered a 14oz Rib eye, expected a premium steak. However, the steak was full of fat throughout and the overall quality - was very poor. I raised my concern with the waiter, who took it away to be replaced. However, what came back, was a completely different (and much cheaper, lower quality steak) that was round and had a hole in it. Visibly different, I realised the difference immediately. However, I didn't want to cause a fuss, I just wanted to enjoy a meal with my girlfriend. I expected perhaps a deduction or to be charged for the second (different) steak. However, I was fully charged for 2 Rib eyes. Again, I wasn't going to argue, but the first steak was low quality and fatty, and the second was more like a burger than a 14oz rib eye - so overall, being charged full price for both, I thought it was ridiculous. No apologies from the chef or waiting staff compiled the underwhelming experience. Hotel and Staff in general, were excellent. But definitely let down by the experience in the steak house.
Stayed 1 night in Aug 2021

8/10 Good

Emerson

Stayed 5 nights in Jul 2021

10/10 Excellent

Bakyt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2021

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2019

2/10 Terrible

mansour, london

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
they do thing thin thay say it not free of charge
they do thing thin thay say it not free of charge every time i give my car to the valet and no one told me it for charge till i make my checkout and for swimming pool thay told me u have to bay a hear cap or u can't use the swimming pools
Stayed 2 nights in Sep 2017

8/10 Good

Mustafa Zeynel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Marriott experience
The staff was helpful and kind. They heard my requests and attended nicely. The room was new and spacious. The bed was comfortable. The shaving foam was ready in the bathroom and I appreciated that.

10/10 Excellent

enis, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but
This is a great 5 star hotel in Ankara. Location is very good close to shopping and restaurants and only few minutes drive from the city center. The rooms are very clean with good quality bedding and modern bathroom and they are sufficiently big. The staff is very helpful and friendly. The biggest problem for me was actually finding the entrance of the hotel. There is construction around the hotel and the entrance is lost. There were no street signs showing the entrance either. I had to circle around a couple times before finding the entrance.. The other problem for me is they charge for wifi. I think wifi is as essential as having pillows in the room so I don't like when hotels charge for it as a means of "nickle and dime" the customers.

10/10 Excellent

Carlos R.

Liked: Cleanliness, staff & service, room comfort
One of the best hotels I stayed!
Very comfortable, nice service! Food is also excellent! I loved it! I stayed there 2 times on my trips to Ankara.

10/10 Excellent

Erol, istanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvelous. We passed best time. O recommend this hotel to my friend.

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel staff overcharged me
The hotel staff charged my credit card without telling me. They told me something when I was there but the next week that I saw my credit card statement they had overcharged me.
Thank you very much for reaching us through Expedia. I would presume that the confusion comes from Euro versus Dollars. Your credit card is charged for the exact amount of the total of your room and tax in Euro. Unfortunately we are not able to locate any overcharged amount to your credit card. Your incidental charges have been settled with cash. Thank you for choosing the JW Marriott and we look forward to welcoming you back on your future visit to Ankara.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
good hotel but spa was boring for my kids
They are not allowing kids to all spa section; swimmimg pool was cool and my kids got bored. One of pool workers asked my kids if swimming pool was a game center. I found this question was very rude.
Response from JW Marriott Hotel Ankara on 2 Aug 2014
Dear Sir / Madam , I would like to thank you for taking your time to provide your valuable comments after your recent stay at the JW Marriott Ankara Hotel. Our hotel guests children are allowed at the pool section but unfortunately for health & safety reasons children are not allowed at the spa section. Please accept our sincere apologies and thank you for giving us your valuable feedback because customer service is very important for us and we will ensure that our trainings are focused on this issue. Thank you for choosing the JW Marriott and we look forward to welcoming you back on your future visit to Ankara. Yours sincerely, Samantha Esit Director of Rooms Operations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

P, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Top notch from top to bottom, arrival to departure.

10/10 Excellent

David, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a nice hotel. Ankara is not the cleanest of cities but this place is amazing. The breakfast is worth the 51TL everyday.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Ankara
Even though the national football team were staying the same night, the hotel manage to cope with accommodation there normal guest with great style. Steak house is one of the best, but what made the trip was listening to Gabrielle Jeanselme singing and playing the piano at the Sky Vue Bar.

10/10 Excellent

Pauline, Wash DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to ministries/government offices.
Great business hotel. Stayed in the executive suite with access to the lounge. Convenient to have access to business center and snacks/beverages all day such as fruits, cookies, yogurts, bread, as well as water, juices, soft drinks and tea/coffee. Suite is very sleek and modern and a nice size room. Very friendly staff, speaks fluent English, very accomodating. The hotel is open and airy and quiet enough to carry on business discussion in the lobby over tea or coffee. Good meeting place.

10/10 Excellent

Lalani, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most satisfied customer
Excellent service, cleanliness & comfort,you cannot expect more than they provided.it's location is little not convenice for me but overall it is rated as excellence.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

P, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Great rooms, nice service. The Exec Lounge is top notch. Great stay!

10/10 Excellent

Lance, Hampshire, UK

Liked: Staff & service, property conditions & facilities, room comfort
One of the best hotels in Ankara
The hotel is palatial. The room was cleaned very well some days and given a "cat's lick" on other days. The staff were amazingly helpful and friendly. Nothing was too much trouble. The executive upgrade was worth the extra money, with access to the executive suite on the 22nd floor which included good breakfasts and "free" drinks and snacks. It also included unlimited wifi access. Most of Ankara, including the area around the hotel, is a huge building site. I am sure that the city will be very nice when it is finished! The architects of the hotel made a huge blunder: the swimming pool is on the north side of the hotel. This means that it is in shadow until at least 1:30 pm every day. The gym is fantastic.

10/10 Excellent

B, Exeter, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City Hotel with the outdoor pool
We had a great trip to the Marriott Ankara and were very pleased with our choice. Initially we had chosen it for the outdoor pool. We were very lucky with weather having blue skies and hot weather all week which made the pool the hub for our group during free time. The rooms were very spacious including a very comfortable large bed, large TV and desk for those of us who had to do some work while there. The bathrooms were also large and luxurious. The breakfast buffet was extensive and the open kitchen looked immaculate. We chose to eat at the hotel in the evenings also due to the cleanliness. (Some others from our group stayed at other hotels and ate out. Some of them were very sick from something hence we stuck to the Marriott catering and we were fine!) They had comforting levels of security as well with vehicle checks and an airport type scanner at the entrance for bags. The taxi base was really close so taxis could be summoned by the door staff very quickly. There is a modern extensive shopping centre a few minutes walk away for the shoppers. Staff were very friendly and helpful.

10/10 Excellent

Nibby, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel overall
This hotel has the wow factor. Never stayed in a JW Marriott before but based on this would do so again. The rooms are huge and comfortable and the shower and bathroom facilities excellent. Outdoor pool in a city location is a massive bonus and there is a large indoor pool as well. The gym is the best hotel gym I've ever used. Staff very friendly and attentive but without hovering. Service in the restaurant was not so good, despite there being lots of staff we waited quite a long time. The food was also a little disappointing in the main restaurant, average at best, although the steak restaurant was good. Currently the hotel is in the middle of a building site so quite noisy especially round the outdoor pool and not the best surroundings. It looks as though it will be sometime before this is complete.

10/10 Excellent

M, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Probably the most impressive hotel I've ever stayed in. Although next door to a dusty building site, this didn't detract from the standard of the hotel itself. The outdoor pool is lovely though the hotel grounds are not extensive and there is limited outdoor space. However the indoor pool, spa, gym and all other indoor facilities were first class.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel with wonderful staff
Amazing stay at a modern hotel with brilliant facilities and wonderful Food - had a wonderful weeks stay and would return. The staff are all brilliant and do anything to assist and more

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel in Ankara
Fabulous hotel in Ankara. Perfect for business or family stays. Good value and quality of food. Amazing breakfast spread.

10/10 Excellent

nick, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing hotel with great restaurants, lovely outdoor pool, great spa, amazing sky bar and lovely staff

10/10 Excellent

reine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place, meal and staff
First time for me to rate an Hotel: Amazing place, meal and staff!

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All most as expected
The hotel has comfortable room with high quality service. Hotel provides great breakfast as well

10/10 Excellent

AWACer, Hawaii

Liked: Cleanliness, staff & service, room comfort
Excellent hotel with friendly, helpful staff. Expensive, though, and you cannot really walk to anywhere from here. Food is superb.
I am writing this from a room on the 12th floor with a panoramic view looking toward the city center. The room is lovely, the food is wonderful, especially the breakfast that comes with some of the room rates. This is a good place to be with a car (and a GPS with up-to-date Turkey maps). It is pricey, though, and the only practical way to tour the city center from here is to take a taxi to an area (sich as the citadel) where you can walk in reasonable safety. Good hotel for business. This is not my first stay here.

6/10 Okay

MAHDI, ABU DHABI

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel reception staff lack professional training.Upon check in the lady told me that she is giviing us a room upgrade which later proved to be inaccurate.Different staff told me contradicting statements regarding the breakfast location.one told me I must have it in the executive lounge otherwise I will be charged for it,another staff told me I can have it in the lobby level at no extra charge.The matter was resolved later .On the third day of our stay the cappuchino machine was out of order(it took 20 minutes to get the cappuchino from another location).Also there was no fresh orange juice beause the hotel's purchasing department did not buy it.I would not stay at this in the future.The hotel carries marriott logo but not marriott service.The hotel neighbourhood is like a junk yard area.

10/10 Excellent

Arda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Çok başarılı
Resepsiyon işlem hızı arttırılması güzel olur, bu konu haricinde herşey mükemmeldi.
Stayed 1 night in Dec 2023

10/10 Excellent

TAMER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Fakihe Emel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Sibel eylem

Stayed 1 night in Nov 2023

10/10 Excellent

alper

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Albert on 30 Nov 2023
Dear alper,Thank you for sharing the review of your stay with us on Expedia. We aim to make every experience with us a memorable one, so it is very rewarding to receive a survey and comment of satisfaction and appreciation from our valuable guest. It is an incentive for our team members to continue with their efforts to uphold our high standards. Looking forward to seeing you again. Best regards, Albert Helms General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Executive lounge da ceşitlilik arttirilabilir. Veya executive odalara ilave farkli hizmet sunulabilir
Stayed 1 night in Jul 2023
Response from Albert on 10 Jul 2023
Dear Guest,Thank you for sharing the review of your stay with us. We aim to make every experience with us a memorable one, so it is very rewarding to receive a survey and comment of satisfaction and appreciation from our valuable guest. It is an incentive for our team members to continue with their efforts to uphold our high standards. Looking forward to seeing you again. Best regards, Albert Helms General Manager

10/10 Excellent

Mehmet Onursal

Stayed 1 night in May 2023
Response from Albert on 25 May 2023
Dear Mehmet Onursal,Thank you for sharing the review of your stay with us on Expedia.. We aim to make every experience with us a memorable one, so it is very rewarding to receive a survey and comment of satisfaction and appreciation from our valuable guest. It is an incentive for our team members to continue with their efforts to uphold our high standards. Looking forward to seeing you again. Best regards, Albert Helms General Manager

10/10 Excellent

Ksenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Albert on 25 May 2023
Dear Ksenia,Thank you for sharing the review of your stay with us on Expedia.We aim to make every experience with us a memorable one, so it is very rewarding to receive a survey and comment of satisfaction and appreciation from our valuable guest. It is an incentive for our team members to continue with their efforts to uphold our high standards. Looking forward to seeing you again. Best regards, Albert Helms General Manager

8/10 Good

AYSEN

Stayed 1 night in Jan 2023
Response from Albert on 26 Jan 2023
Sayın Aysen Hanım,Göndermiş olduğunuz yorumla ilgili olarak çok teşekkür ederiz. Görüş ve deneyimleriniz bizler açısından çok önemlidir.Her türlü isteğiniz için bana ya da ekibimize her zaman ulaşabilirsiniz. Size her zaman memnuniyetle yardımcı olacağımıza ve elimizden gelenin en iyisini yapacağımıza emin olabilirsiniz.İşlerinizde başarılar dileğiyle, saygılarımı sunarım.Albert HelmsGenel Mudur

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tesekkur ederim
Stayed 1 night in Dec 2022
Response from Albert on 26 Jan 2023
Degerli Misafirimiz, Yapmış olduğunuz yorumdan ötürü teşekkür ederiz. Ankara ziyaretinizde Sizi her zaman otelimizde ağırlamaktan büyük memnuniyet duyacağız. İşlerinizde başarılar diler, saygılar sunarım.Saygılarımla,Albert Helms Genel Müdür