Frette Italian sheets, premium bedding, minibar, in-room safe

Reviews of Altınel Ankara Hotel & Convention Center

5 out of 5
Altınel Ankara Hotel & Convention Center
G.M.K Bulvari No:151, Tandogan, Ankara, Ankara

Reviews

7.4

Good

Rating 10 - Excellent. 95 out of 348 reviews" "
Rating 8 - Good. 126 out of 348 reviews" "
Rating 6 - Okay. 56 out of 348 reviews" "
Rating 4 - Poor. 36 out of 348 reviews" "
Rating 2 - Terrible. 35 out of 348 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

mahmood

Business traveller
Disliked: Staff & service
Poor hotel
Hotel is normal breakfast poor and the staff good
Stayed 2 nights in Nov 2023
Response from ALTINEL HOTEL on 15 Dec 2023
Dear Mahmood,We would like to thank you for choosing Hotel Altınel, Ankara and sharing your experiences with us. We are so glad to have have your positive feedbacks. As our precious guest, your pleasant comments are the driving force for us to sustain and improve our service quality. It would be a great pleasure for us to host you in our hotel in a near future.Best Regards,HOTEL ALTINEL, ANKARA

8/10 Good

Wan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Oct 2022
Response from MUSTAFA UGUR ÖZMAY on 11 Sept 2023
Dear Guest, Thank you for choosing Altınel Hotel and for taking the time to share your impressions.We are glad that you draw your attention to some points while you were staying here, so we had a chance to better understand issues. We appreciate your feedback and have taken your comments into consideration. we hope to have a pleasure of seeing you again in our hotel to provide a more special experience for you. Yours sincerely, Altınel Hotel Management

10/10 Excellent

Hosein

Stayed 1 night in May 2022
Response from MUSTAFA UGUR on 11 Sept 2023
Dear Guest ,we are delighted to hear that you were happy with your stay with us in Altınel Hotel, Thank you for sharing your lovely comments .We look forward to welcoming you again. Sincerely, Altınel Hotel Managemenet

6/10 Okay

Abdul Malik, hazel crest

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
I was utterly disappointed that the cell phone signal, as well as their wifi signal, was almost non-existent, whether in-room or in the lobby. For a three-day business trip, this was a major disruption in my work. Breakfast was so so without the traditional Turkish Ayran drink. Despite the fact that I was keeping my towels off the floor they kept changing it with no regard to environmental considerations.
Stayed 2 nights in Jan 2022
Response from seda on 7 Feb 2022
Dear Guest, Thank you for choosing Altınel Hotel and for taking the time to share your impressions.We are glad that you draw your attention to some points while you were staying here, so we had a chance to better understand issues. We appreciate your feedback and have taken your comments into consideration. we hope to have a pleasure of seeing you again in our hotel to provide a more special experience for you. Yours sincerely, Altınel Hotel Management

2/10 Terrible

By, Ankara

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not even three stars It is dirty pool is not open bathroom was smelling like :)
Stayed 1 night in Feb 2020
Response from sarah on 6 Feb 2020
Dear sir or mam, Our pool is currently under renovation. If you said you don't like it, we would change your room. Your satisfaction is very important to us. Best regards.

10/10 Excellent

MC, New York

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, pleasant stay, very kind staff. It is located in the city center, very convenient.
Stayed 4 nights in Dec 2019
Response from sarah kabil on 23 Jan 2020
Dear Mc, We are very happy that you left our hotel satisfied. I hope you are satisfied with every stay. Have a nice day. Best regards.

2/10 Terrible

Kenan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t stay in
The hotel very dirty.
Stayed 1 night in Dec 2019
Response from sarah on 23 Jan 2020
Thank you for your comment. Have a nice day.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

2/10 Terrible

Mirwais

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY - If you're going from US or EU....
This hotel is not 5-Star as it's listed. DO NOT STAY in this hotel. The rooms does not have independent AC. There is a center unit that is turned on from 12:00 - 07:00 PM only. An it does not work. The staff are unable to understand any English. We had to change the room, but still could not sleep at all due to the heat. We had to leave the windows open and also the door to the room for air to move. Bathrooms are old and doesn't drain.
Stayed 2 nights in Jun 2019

2/10 Terrible

Mustafa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No AC
No Ac.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Feb 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are too dirty, the bed is groan, sheets are torn and dirty
Stayed 1 night in Dec 2018

8/10 Good

Nour

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Syed, Pakistan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay in Ankara.. location was excellent
Stayed 1 night in Nov 2018

4/10 Poor

cb, istanbul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
nightmare hotel, only advantage is location. rooms are dirty, old, and bad smelling.
Stayed 1 night in Oct 2018

8/10 Good

ismail

Liked: Cleanliness, staff & service
It was a good stay.clean rooms but single beds are small.location is vry good.breakfast was good
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Osmantaher, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was excellent 10 to 15 min away from down town near train station close to the mall
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

2/10 Terrible

Naz, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Very old smelly. Mould stains in bathroom with Flakey crumbling ceiling . Bedsheets pillows old uncomfortable. Also the aircon filters didn't seem to be clean either . The carpet in all of the building was so dirty it seems as though it's never been cleaned or changed since the building has been built. They try to mask the smell with spraying air freshener which makes it worse and toxic.
Stayed 1 night in Jul 2018

10/10 Excellent

Shay, Sydney, AU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home for many years
This hotel has changed hands many times and the current one did a serious renovation and update. Sparkling and elegant, attentive n friendly staff.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Salih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Disliked: Room comfort
Business stay in Ankara
Feedback was that the hotel was not the greatest however very convenient location for getting to meeting - within walking distance. Rooms even though booked as non-smoker contain ash trays and smell considerably of stale cigars i.e. hotel does not stop guests from smoking in their rooms.
Stayed 2 nights in Dec 2017

6/10 Okay

Tolga, İstanbul

Liked: Cleanliness, room comfort
Nice location but needs to be renovated
Location is great but inside must be renovated. Heater works noisy, room windows must be cleaned outside. Restaurant is very small.
Stayed 1 night in Nov 2017

2/10 Terrible

Vugar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse than 3 stars hotel. No recommended.
The hotel is worse than 3 stars hotel. I was at the hotel at 2 p.m., however, my room was available only after 3.30 p.m. in spite of the fact that check-in time is 2 p.m. Both service and breakfast are terrible. No recommended.
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness
It’s ok
Normal not so good Things was not like as shown hznsnznzmNb Babb. n zbznsnznsnzbbznzmmzmzbzbzbzbbznznznzbzbzbzbzbzbzbhahshshsbsbzbzzbbsbsbzbbsbsbsbbsbsbb
Stayed 3 nights in Oct 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Very old, and the breakfast in this hotel was not fresh and bad.
Stayed 1 night in Sep 2017

10/10 Excellent

Masoud, Ithaca, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the Best Hotels I have ever been in
This hotel exceeded my expectation. Great room, great lobby, fantastic breakfast, very kind staff. I stayed there for 2 weeks and I loved every single moment of it. The hotel is in a perfect location. Very close to Kizilay (10 min with taxi which will be around 12 TL), and then you can go anywhere from there. There is also a subway station right next to the hotel. Also, a big market (MIGROS) right across the street. The only complain is that the staff don't know English, but you can communicate with them and do your things.
Stayed 7 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Etap Altinel Ankara is a perfect choice of business travels. Because of the location and the hotel itself.. Of course you shouldn't expect so more form a downtown hotel.
Stayed 1 night in Jun 2017

4/10 Poor

Business Travel, Istanbul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very old 5 star on paper
Thei hotel might be real 5 start years before. I guess nothing changed for years. Now I cannot give them more than 3 stars. The ground was dirty and dusty. Reseption people were nice. Wireless was not working. Weak breakfast

8/10 Good

Jane, Istanbul

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
nice hotel with good location
Nice hotel with friendly staff. Breakfast was very good. We would be happier if the windows and curtains in the room were cleaner.

8/10 Good

E, Istanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Easy for transportation. Nice rooms. friendly staff.

6/10 Okay

Steve, Caribbean

Liked: Staff & service, property conditions & facilities
Decent, central place.
I chose this hotel as it was close walking distance to where I needed to be for a meeting, and was suggested by the company. I found the front staff to be friendly and pleasant and the place to be reasonably comfortable. I utilise one restaurant which was generally empty during my stay so staff were attentive and food was quite good. As for the room, it was comfortable but after housekeeping cleaned it, the need looked as though I did it myself and the first night I was there I found a hair on the bed making me wonder if the linin had been changed. Whereas in other places I've stayed the beds were smooth and tidy, here it looked like I'd been using the room. Room service is 24 hours but never answered and I had to get the front desk to try a few times, then the order was brought partially correct. Fortunately it was a cold time of year because the air conditioning only blew hot air, and this was a complaint I read of in other reviews. If you can overlook these few issues some of which might be random occurrences then it's not bad for a short visit to Ankara.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent conceirge
Very helpful staff and a very good breakfast menu. Tidy if slightly sombre room but the bath/shower was poor.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
decent hotel 5 minutes walking from the Mausoleum
we stayed here on our first first to Turkey. The location is across from the metro station which we did not take advantage of. There are several local restaurants across the way. We visited the Museum and Mausoleum here on our way to Cappadocia.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel need to rearrange their customer service
The hotel looks fantastic in photo. It has a good location, near a railway station and subway. Its proximity to Anitkabir (mausoleum of Mostafa Kamal Ataturk) is a great advantage for the travelers. I stayed two nights there with my partner. It was not a good experience for us. We felt that we were not greeted properly and the staffs in the reception did not give much attention to us rather than doing their usual duties. I felt, may be, they do not bother much about the customers. 1. I felt sick when I was in the hotel. I asked for their help. They did not give much attention to that. Finally, I found a hospital for me with the help of my insurance company. Even they did not bother to ask about my well-beings after I return from the hospital. My insurance company called me through the hotel phone but they failed to reach me and later they contacted me by email. I think the staffs are very much formal, they are not used to do anything for the customers beyond their assigned duties. Being professional is good, but too much professionalism is harmful when someone really needs an emergency help. I think this hotel need to rearrange their customer service policy. 2. When I was checking out at mid-day I was told to pay an extra 30 TL laundry bill. I felt surprised. I have not used the laundry service there. The cashier (receptionist) took 30 minutes to verify that laundry bill while I waited there near her register. They put someone’s bill who stayed in this room before in my bill

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

H.o

Liked: Cleanliness, room comfort

6/10 Okay

Marek Machálek, Czech republic

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Very nice breakfast
My business partners told me it was the first 5-stars hotel in Ankara. I think from that time nothing really changed in this hotel - interiors are pretty old-fashioned. Good location, friendly staff, large and clean rooms, very nice breakfast (you can sit in the garden). Right on metro/bus station. Unfortunately the pool was not operating and the gym was very poor.

6/10 Okay

murad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints. Hotel is next to Metro and other businesses are very close by. Nice breakfast.

10/10 Excellent

Mian, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend/Great Services/Fantastic location

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great Location
Great location - next to Ataturk's Mausoleum. Clean rooms. Good breakfast. Hotel overall is a bit old. Very friendly stuff.

6/10 Okay

Amarjiva

Disliked: Room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hotel close to metro station
Easy to reach from/to Airport using Havas buses. Hotel is close to Anitkabir monument and metro station to visit other parts of Ankara. Also walking distance to Bahcelievler where there are lots of cafes, pubs and shopping options..

10/10 Excellent

Gerry, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good environment, pleasant place, many restaurant and activities, going back in spring and will go back for sure

10/10 Excellent

Yasin, Iran

Liked: Cleanliness, staff & service, property conditions & facilities
All thing was great but betwen my room ( 306) and another room ( 307 )was a door that every voice cames to my room. It was the thing that i didnt like that. But food and service and location was great.