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Reviews of ibis Biarritz Anglet Aeroport

3 out of 5
ibis Biarritz Anglet Aeroport
64, avenue d Espagne, Anglet, Pyrenees-Atlantiques

Reviews

8.4

Very good

Rating 10 - Excellent. 91 out of 266 reviews" "
Rating 8 - Good. 139 out of 266 reviews" "
Rating 6 - Okay. 30 out of 266 reviews" "
Rating 4 - Poor. 4 out of 266 reviews" "
Rating 2 - Terrible. 2 out of 266 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibis , does what it says on the tin ! Met my expectations, friendly staff, special requests taken into account , breakfast in line with price , good safe parking, standard ibis room . I’ve stayed here 3 times and I will return again says it all really
Stayed 1 night in Feb 2024
Response from Clément - Chargé de Relations Clients on 28 Feb 2024
Dear Sir,We very much appreciate your comments regarding your stay at the ibis Biarritz-Anglet Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Usual ibis , does what it says on the tin . Welcoming staff , comfortable bed , nice shower, good fenced parking
Stayed 1 night in Apr 2023
Response from Clément - Chargé de Relations Clients on 4 Jun 2023
Dear Sir,We very much appreciate your comments regarding your stay at the ibis Biarritz-Anglet Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
Well located, clean, comfortable. With everyting we needed. A happy stay
Stayed 2 nights in Dec 2022
Response from Clément - Chargé de Relations Clients on 24 Jan 2023
Dear Ken,We very much appreciate your comments regarding your stay at the ibis Biarritz-Anglet Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

ANTHONY

Stayed 1 night in Sep 2022
Response from Clément - Chargé de Relations Clients on 9 Oct 2022
Monsieur, Nous vous remercions d’avoir pris le temps de partager votre avis.Nous sommes ravis de savoir que votre expérience fut positive.Nous espérons vous accueillir à nouveau très prochainement.

10/10 Excellent

Letitia, Cairo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, staff are friendly.
Stayed 1 night in Sep 2022
Response from Clément - Chargé de Relations Clients on 9 Oct 2022
Dear Laetitia,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2020

10/10 Excellent

Soraya, Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly Clean, close to everything I had a nice breakfast before checkout
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Receptionist seemed a little preoccupied. Overall I felt the the cost was poor value.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
So thankful for the shuttle service. Very helpful staff. Pleased with the 10% discount at the restaurant
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located to the airport and was perfect for my overnight stay. The hotel was clean and confortable. Excellent value
Stayed 1 night in Jun 2018
Response from Clementine on 1 Jul 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Clementine Guest Relations Officer

8/10 Good

Noel, UK

Liked: Cleanliness, staff & service
A good stay in Anglet
Not used this chain for a long time, other than a previous visit to the budget brand in Portsmouth a few days before. No doubt this is a cut above its cheaper sister and although rooms are snug you do get a fully functioning bathroom in addition to more space. However, it was a reasonable cost so no complaints there. Everything worked well from the internet to the shower and it was clean and comfortable with free parking in front of the hotel. Staff were helpful when we had to call upon them. A great base from which to visit Biarritz and Bayonne and we would be happy to come back again.
Stayed 2 nights in Oct 2017

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Hated the whole experience. Will not be returning even though e have already reserved and paid for a room on our return journey
Stayed 1 night in Oct 2017

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, convenient and comfortable stopover
We stayed for just one night en route to Spain. It was a comfortable room but with some signs of wear and tear, e.g . corners of walls and the shower base. We were able to open the window fully which was great for us to get some fresh air but be careful if you have young children as we were on the second floor. We had a view of the large secure, enclosed car park but this was nearly empty as there's a 6 EUR surcharge for using it. Why not just make it free for checked-in hotel guests? There is plenty of other free parking but we returned to our car the next morning to find that someone had parked a battered old van right next to us and had been sleeping in it - and was still asleep. We had a very good meal in the Courtepaille restaurant which is part of this hotel.
Stayed 1 night in Jul 2017
Response from Valérie A. Assistant Manager on 27 Aug 2017
Dear Customers Thank you for taking the time to give us your opinion on stay with us. We are sorry if some services did not meet your expectations. We try to make our guests feel at home. We hope to regain your confidence in a future stay

8/10 Good

Fabien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A no-frills hotel with excellent service, very good bed/pillows. Extremely courteous front desk staff. I would definitely recommend this hotel to anyone who is looking to spend a night in the area. When back in the area, this would definitely be a next stop.
Stayed 1 night in May 2017

10/10 Excellent

Carl, Liverpool, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was relatively small but clean and perfectly adequate. Plenty of free parking. Good location for Airport (about a five minute drive)

10/10 Excellent

David, Gillingham Dorset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travel trip breaker
Overnight break in return trip to ferry. Great hotel for location, service and value. Anglet is a pretty riverside town and this was ideal location to visit. The hotel is just off the main motorways leading from Spain. Accommodation was lovely

8/10 Good

Angie, Lyndhurst

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was warm and comfortable and very easy to find. Lots of hot water and a good shower. The only down points were - the room was a bit small for two people and the restaurant joining the hotel was quite expensive for a poor meal.

8/10 Good

Colin, Derbyshire

Liked: Cleanliness, staff & service
Frequent traveller
Comfortable for one night stop.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Will never stay here again
Were allocated a disabled room with very small bed. Very unhelpfull receptionist.Food very disappointing.

10/10 Excellent

Ellen, Weston-super-Mare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near Biarritz airport
This is our second overnight stay. Clean, comfortable, good restaurant next door (Courte Paille). Staff friendly and efficient.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy off motorway while on long journey south
Close to motorway for our journey south. Room clean but restaurant could be better - not very tasty bit bland

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Easy stay
Standard Ibis rooms, clean, friendly staff, only stayed one night, very close to the airport.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although we had a late flight out and had already checked-out in the morning, front desk allowed us to use a room to rest and watch TV while waiting. Very friendly staff.

6/10 Okay

John, UK

Liked: Cleanliness, staff & service
Disliked: Room comfort
A good hotel spoiled by tiny rooms
Perhaps one should make allowance for the fact that a new lift seemed to have been installed recently, accounting for the poor state of decor and carpets in the corridors. However, the main disappointing feature was the smallness of the bedroom when compared with other Ibis hotels which I have visited.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien et équipe dévouée et acceuillante
Stayed 1 night in Apr 2024

8/10 Good

Fabienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien
Stayed 1 night in Mar 2024

10/10 Excellent

Charles

Stayed 1 night in Feb 2024
Response from Clément - Chargé de Relations Clients on 28 Feb 2024
Monsieur,Nous vous remercions pour la note de 10/10.Votre satisfaction est la plus belle récompense pour notre personnel.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire Monsieur, en l’expression de nos sentiments les meilleurs.Clément - Chargé de Relations Clients

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour
Hôtel standard, bien placé avec un grand parking, literie confortable. Un buffet petit déjeuner au top, il y en a pour tout les goûts
Stayed 3 nights in Feb 2024
Response from Clément - Chargé de Relations Clients on 28 Feb 2024
Monsieur,Nous vous remercions de nous avoir attribué la note de 8/10.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.En effet notre hôtel est idéalement placé et dispose d'un grand parking gratuit.Veuillez agréer, Monsieur, nos salutations distinguées.

8/10 Good

RAMBEAU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Clément - Chargé de Relations Clients on 28 Feb 2024
Monsieur,Nous vous remercions pour la note que vous avez laissée sur notre hôtel.Nous espérons vous revoir très bientôt!Veuillez agréer, Monsieur, nos salutations distinguées

10/10 Excellent

Christelle

Stayed 1 night in Jan 2024
Response from Clément - Chargé de Relations Clients on 28 Feb 2024
Madame,Nous vous remercions d’avoir pris le temps de partager votre avis.Nous sommes ravis de savoir que votre expérience fut positive.Nous espérons vous accueillir à nouveau très prochainement.

10/10 Excellent

Sylvie

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Clément - Chargé de Relations Clients on 28 Feb 2024
Madame,Nous vous remercions pour la note de 10/10.Votre satisfaction est la plus belle récompense pour notre personnel.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire Madame, en l’expression de nos sentiments les meilleurs.

8/10 Good

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Clément - Chargé de Relations Clients on 28 Feb 2024
Monsieur,Nous vous remercions de nous avoir attribué la note de 8/10 .Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

10/10 Excellent

JEAN

Stayed 2 nights in Dec 2023
Response from Clément - Chargé de Relations Clients on 28 Feb 2024
Monsieur,Nous vous remercions pour la note que vous avez laissée sur notre hôtel.Nous espérons vous revoir très bientôt!Veuillez agréer, Monsieur, nos salutations distinguées

10/10 Excellent

Marie Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

FRANCISCO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

JEAN LUC

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

gerald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Clément - Chargé de Relations Clients on 19 Jul 2023
Monsieur, Nous vous remercions d’avoir pris le temps de partager votre avis.Nous sommes ravis de savoir que votre expérience fut positive.Nous espérons vous accueillir à nouveau très prochainement.

8/10 Good

Celeste

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Personnel très accueillant Les petits chariots pour transporter les bagages sont une excellente idée 👍
Stayed 1 night in Jul 2023
Response from Clément - Chargé de Relations Clients on 19 Jul 2023
Monsieur,Nous vous remercions pour la note de 4/5.Votre satisfaction est la plus belle récompense pour notre personnel.En effet, nos portes bagages permettent de faciliter votre séjour et sont disponibles 24h/24Dans l’attente de vous accueillir de nouveau, nous vous prions de croire Monsieur, en l’expression de nos sentiments les meilleurs.

8/10 Good

Lyonel

Stayed 1 night in Jul 2023
Response from Clément - Chargé de Relations Clients on 19 Jul 2023
Monsieur,Nous vous remercions pour la note que vous avez laissée sur notre hôtel.Nous espérons vous revoir très bientôt!Veuillez agréer, Monsieur, nos salutations distinguées

10/10 Excellent

Sascha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extraordinarily friendly and helpful.
Stayed 1 night in Jul 2023
Response from Clément - Chargé de Relations Clients on 19 Jul 2023
Dear Sascha,We very much appreciate your comments regarding your stay at the ibis Biarritz-Anglet Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Clément - Chargé de Relations Clients

8/10 Good

Aurélie

Stayed 2 nights in Jun 2023
Response from Clément - Chargé de Relations Clients on 19 Jul 2023
Madame,Nous vous remercions pour la note que vous avez laissée sur notre hôtel.Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, nos salutations distinguées

10/10 Excellent

CEDRIC

Stayed 3 nights in May 2023
Response from Clément - Chargé de Relations Clients on 4 Jun 2023
Monsieur, Nous vous remercions d’avoir pris le temps de partager votre avis.Nous sommes ravis de savoir que votre expérience fut positive.Nous espérons vous accueillir à nouveau très prochainement.

10/10 Excellent

Josiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Clément - Chargé de Relations Clients on 4 Jun 2023
Madame,Nous vous remercions de nous avoir attribué la note de 10/10 .Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, nos salutations distinguées.

10/10 Excellent

Theotime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Clément - Chargé de Relations Clients on 4 Jun 2023
Monsieur, Nous vous remercions d’avoir pris le temps de partager votre avis.Nous sommes ravis de savoir que votre expérience fut positive.Nous espérons vous accueillir à nouveau très prochainement.

10/10 Excellent

colette

Stayed 1 night in May 2023
Response from Clément - Chargé de Relations Clients on 4 Jun 2023
Madame,Nous vous remercions pour la note de 10/10.Votre satisfaction est la plus belle récompense pour notre personnel.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire Madame, en l’expression de nos sentiments les meilleurs.

8/10 Good

Josiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Clément - Chargé de Relations Clients on 4 Jun 2023
Madame,Nous vous remercions pour la note que vous avez laissée sur notre hôtel.Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, nos salutations distinguées