Terrace/patio
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Reviews of The Star and Garter

3 out of 5
The Star and Garter
2 High street, Andover, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 177 out of 314 reviews" "
Rating 8 - Good. 104 out of 314 reviews" "
Rating 6 - Okay. 23 out of 314 reviews" "
Rating 4 - Poor. 5 out of 314 reviews" "
Rating 2 - Terrible. 5 out of 314 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and location were awesome. It was clean and safe. Convenient to shopping, and dinning. The only problem was the shower. It would not regulate no matter what I did. It was either too hot or too cold and nothing in between. Other than that I had an excellent time.
Stayed 2 nights in May 2024
Response from Mandy on 23 May 2024
Thank you for your Review. We value your feedback and are pleased that you had an excellent stay with us. We will look into the issues that you had with the shower and please accept our apologies for any inconvenience that this may have caused.

10/10 Excellent

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big comfortable room, friendly and efficient staff, great cooked breakfast.
Stayed 1 night in May 2024
Response from emma on 19 May 2024
Good afternoon , Many thanks for the wonderful review we hope you will stay with us again soon .Regards Emma Duty manager.

6/10 Okay

Ryan

Business traveller
Disliked: Amenities, property conditions & facilities
Room for a bit tired, shower took forever to warm up room for a stuffy breakfast wasn’t great. The cook breakfast looked terrible. All dried out, stayed in the Wetherspoons next door before half the price.
Stayed 1 night in May 2024

8/10 Good

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was noisy with deliveries for local businesses at 6.30am but the hotel was spotlessly clean and the staff helpful and friendly
Stayed 1 night in May 2024
Response from Mandy on 13 May 2024
Thank you for your review and we are sorry that the you were disturbed by noise from deliveries being made to other businesses nearby. We appreciate your feedback in regards to the cleanliness and our helpful staff which will be passed onto our Team

10/10 Excellent

lucy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Second time staying here would stay here all the time, great staff, great rooms loved every minute
Stayed 3 nights in Mar 2024
Response from Mandy on 2 Apr 2024
Thank you for your very positive review, we are pleased to know you enjoyed your stay with us and look forward to welcoming you again. Kind regards,

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent gluten-free breakfast. 👍 Very noisy pub just outside the window. ☹️
Stayed 1 night in Mar 2024
Response from Mandy on 31 Mar 2024
We are pleased that we were able to provide a gluten free breakfast and appreciate your feedback.

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Property was lovley room was more then expected had a great stay staff was more then polite all around a great stay, ill be booking again at the end of the month
Stayed 3 nights in Mar 2024
Response from Mandy on 18 Mar 2024
Thank you for your feedback it is much appreciated and we look forward to your return visit with us

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Needs must
Lovely friendly staff. The condition of the building is in dire need of upgrading.
Stayed 3 nights in Feb 2024
Response from Mandy on 27 Mar 2024
Thank you for your feedback. We are glad that you found our staff to be friendly and this will be passed onto them

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Large comfy and clean room. Great beds and had everything we could need - iron & ironing board, hairdryer, toiletries etc. Breakfast had lots of choice and food was great Staff were friendly and helpful. Would definitely recommend it.
Stayed 1 night in Feb 2024
Response from Mandy on 21 Feb 2024
Thank you for your Review and we are pleased that you had an enjoyable stay with us.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Mandy on 2 Feb 2024
Thank you for your 10 out of 10 Review and we hope that you will stay with us again in the future.

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best breakfast
Amazing staff and so helpful. Best breakfast i have had in a hotel or b+b. Didnt sleep too well as not used to a softer mattress. But would stay again. The scrambled eggs were divine
Stayed 1 night in Jan 2024
Response from emma on 31 Jan 2024
Dear Lucy,Many thanks for your wonderful review, I will pass these on to all the staff.We look forward to you staying again with us in the future.Emma.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location with car park - great value too
Always a pleasure to stay right in the centre in a comfy bed
Stayed 1 night in Dec 2023
Response from Mandy on 2 Feb 2024
Thank you for your 10 out of 10 Review. We are pleased that you enjoyed your stay with us and hope you will book with us again in the future.

10/10 Excellent

Thomas

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Mandy on 2 Feb 2024
Thank you for your 10 out of 10 Review and we hope that you will stay with us again in the future.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Mandy on 2 Feb 2024
Thank you for your 10 out of 10 Review and we hope that you will stay with us again in the future

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Stayed 1 night in Nov 2023

10/10 Excellent

Gary

Travelled with partner
Centrally located in Andover with its own car park, which is free for residents. Staff are really friendly and helpful, they really go the extra mile and are a credit to the hotel. Buffet style breakfast with so much choice.
Stayed 2 nights in Nov 2023
Response from Emma. Reception Manager. on 20 Nov 2023
Good morning,Thank you for posting your review. We are pleased you enjoyed your stay, and very much appreciate the positive comments regarding our staff and breakfast! We look forward to welcoming you in the future. Kind regards, Emma. Reception Manager.

10/10 Excellent

Pat

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good location, very convenient for town centre, staff very welcoming, rooms very clean
Stayed 2 nights in Nov 2023
Response from Mandy on 4 Nov 2023
Thank you for your review. We hope that you will stay with us again in the future

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
I had a pleasant stay. The bed was comfortable, the shower was good, and the hospitality tray was well stocked. The staff were very helpful. I would stay here again.
Stayed 1 night in Oct 2023
Response from Emma on 3 Nov 2023
Dear guest, Many thanks for your wonderful review we will look forward to welcoming you again soon.

10/10 Excellent

Tony

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our 2 night stay at this hotel. Very friendly and helpful staff & good room. Lovely selection of food on the buffet breakfast and very attentive young chap waiting on the table. Could not have asked for more.
Stayed 2 nights in Oct 2023
Response from emma on 3 Nov 2023
Many thanks for the wonderful review, we are so pleased you enjoyed your stay with us, we look forward to welcoming you again in the future regards Emma duty manager.

6/10 Okay

Alexandra

Travelled with partner
Liked: Cleanliness
The hotel was average, but it was in an excellent location for us for a wedding reception at Keystone Hall. Our room was large and I got the one I requested at the front with a bay window. It was quite noisy on a Saturday night , but I was warned of this. We only received one bath towel each. No hand towels. The only toiletries were on the wall. Liquid soap and shampoo. The shower was over the bath. The room was quite expensive for one night with no breakfast. You can have breakfast at the hotel for an extra cost. We went to Wetherspoons for breakfast, it was two doors up from our hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Star and Garter, clean, tidy and great value for money with a friendly staff. But watch out for the hot water as it is very hot!
Stayed 1 night in Sep 2023
Response from Mandy on 4 Nov 2023
Thank you for your review. We will pass your comments on to our staff and will address the issue with hot water.

8/10 Good

Scott

Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Stayed 1 night in Sep 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Gary

Stayed 7 nights in Sep 2023

6/10 Okay

Gemma louise

Business traveller, Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Perfect location and staff
The location is great, it's quite unfortunately it was incredibly hot in the room the fan was the slowest weekest fan possible, especially with the sockets bring so far from the bed it wasn't possible to both reach the cool air to sleep, it was very difficult to sleep in such a hot room with winter quilts, and do under sheet.
Stayed 2 nights in Aug 2023

8/10 Good

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mandy on 4 Nov 2023
Thank you for your 10 out of 10 Review

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
central location, parking, clean with friendly staff
Stayed 2 nights in Sep 2023
Response from Mandy on 4 Nov 2023
Thank you for your 5 out of 5 review.

6/10 Okay

Mick

Very Average hotel
Served a purpose,
Stayed 2 nights in Sep 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay before highclere castle
Nice clean and friendly hotel, we stayed as a base to visit some local sites of highclere castle and the bombay saffire distillery. Rooms were clean and bed was comfortable, and you have tea and coffee facilities. Breakfast was good and served buffet style. There is no bar or restaurant on site , but there are plenty of pubs and restaurants nearby. Overall a good stay and would recommend.
Stayed 1 night in Aug 2023

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value accommodation with easy access to town centre. Room self contained and very quiet. Breakfast very good. Parking very convenient and well marked.
Stayed 1 night in Aug 2023

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Ulf

Stayed 1 night in Aug 2023

6/10 Okay

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, but overall a bit disappointing
Firstly, the staff here are excellent. Everyone we met was very friendly and helpful. However we had a couple of issues: * we booked a twin but got a double and no twins were available. This was fine as I was travelling with my young son, but did make the stay less comfortable. * both my son and I slipped on the non-slip mat in the bath and I have a corker of a bruise on my leg * breakfast was generally fine but the bread was frozen which made the crusts really hard. The room was a decent size, a bit warm but there was an a/c unit in there which we really appreciated.
Stayed 2 nights in Aug 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Stayed 1 night in Aug 2023

6/10 Okay

Nicola

Travelled with partner
Liked: Cleanliness, staff & service
Location was great, within walking distance of lots of eateries.
Stayed 2 nights in Jul 2023
Response from emma on 10 Aug 2023
Thankyou for your lovely review, We look forward to welcoming you back soon Emma Goddard duty manager.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A single-night solo stay for an early start the next morning. Room was clean, comfortable, quiet and spacious, although it was odd that there was a dehumidifier in the room with a vent out of the window! Reception service was excellent. No restaurant at the hotel but there are plenty of dining options nearby, including a Pizza Express at the front of the hotel. Didn't have time to try breakfast. Would stay again.
Stayed 1 night in Jul 2023
Response from emma on 27 Jul 2023
Hi thankyou for your review, the dehumidifier you mention is actually an air con unit as the rooms become very hot in the summer months. we hope to welcome you back soon regards Emma Goddard duty manager.

10/10 Excellent

Mike

Liked: Room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm welcome
Warm welcome, room was comfortable. Clean everyday. Very happy to book and stay here again.
Stayed 3 nights in Jul 2023
Response from emma on 27 Jul 2023
HI thankyou for your kind review , we look forward to welcoming you back soon regards Emma Goddard duty manager.

2/10 Terrible

Malcolm

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
Stayed 1 night in Jul 2023

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay!
Such a lovely old building with great character - we just wished we could have stayed longer. The lady on reception was so polite and helpful, wish I had taken her name (only know she was from the caribbean). Cosy, warm, clean and an excellent shower and very well placed right in the town centre.
Stayed 1 night in Jul 2023
Response from emma on 3 Jul 2023
thankyou for your lovely review, we are so glad you enjoyed your stay with us i will make sure Wendy sees this the lovely feedback ..we look forward to seeing you again Regards Emma Goddard

10/10 Excellent

Christine

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Another great stay at this hotel, a big thank you to Emma and the team for going the extra mile for us.
Stayed 2 nights in Jun 2023
Response from emma on 27 Jul 2023
Hi Mary, Many thanks for the lovely review we look forward to welcoming you back with us soon, Many thanks Emma Goddard duty manager.

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Lovely friendly place .. enjoyed our stay . Lovely breakfast .lovely friendly staff . Will go back
Stayed 2 nights in Jun 2023
Response from emma on 27 Jul 2023
Hi Michael, many thanks for your lovely review we look forward to welcoming you back soon , regards Emma Goddard duty manager.

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family wedding
Lovely two night stop over
Stayed 1 night in Jun 2023