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Reviews of Hotel Magic Ski

4 out of 5
Hotel Magic Ski
Avinguda del Ravell, 1, La Massana

Reviews

8.6

Excellent

Rating 10 - Excellent. 41 out of 91 reviews" "
Rating 8 - Good. 36 out of 91 reviews" "
Rating 6 - Okay. 9 out of 91 reviews" "
Rating 4 - Poor. 2 out of 91 reviews" "
Rating 2 - Terrible. 3 out of 91 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

JORGE

Stayed 2 nights in Dec 2023

2/10 Terrible

Alexander

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
overpriced outdated hotel, zero service
I booked the hotel since it had "outstanding" rating, I'm not sure why. The stay was rather disappointing. We arrived and pulled into the hotel parking garage. There is no gate or entry
Stayed 1 night in Aug 2021

10/10 Excellent

Dominic, UK

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant for a skiing holiday. Clean modern rooms and a busy but superbly run restaurant. Cable car comes out of the middle of the hotel building!
Stayed 7 nights in Feb 2020

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
very old facilities not comfort, crew not dedicat
very old facilities neglected crew not dedicated to the guess, ignore their request
Stayed 1 night in Mar 2018
Response from María Martínez on 4 Apr 2018
Dear Mr Shoshani, Thank you for your review. All the comments are vital for us to continue in improving our services. We are surprised about your comment regarding the staff, as you can see in the webskite, this is one of our best points. Again, we welcome your feedback and are very sorry for all inconveniences you experienced. Best regards, María Martínez Assistant Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay place to stay
This place was fine for one night. The balconies are not really "balconies". They are small and face the street. Not the type on which you would sit and relax. Parking is an extra 12 Euros- even in the "off" season. I didn't buy the breakfast, it just didn't look that good. On a positive note, the bed was comfy and the room was large.

10/10 Excellent

sally, o

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel excellent for skiing
Fantastic for skiing as right next to ski lift, I only had to walk out the door and I was there. I Will defiantly be going again. Friendly staff and excellent breakfast

6/10 Okay

João

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great location, right next to the tram station. Only complaint was the traffic noise gets bad in the morning and evening. Room 210

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great location
This was our second ski holiday at La Massana and our second stay at Hotel Magic. A wonderful location, extremely practical, literally a minute from the ski lifts/cable car and 10minutes away from the slopes. Hotel service is friendly, very helpful and we got a 10% discount on our ski and snow boarding equipment rental from the store adjacent to the hotel (check with reception). Wifi internet connection is a bit patchy but still reliable.

10/10 Excellent

Paul, Ashford, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
All good.

10/10 Excellent

robdotb, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bang On!
This hotel is spot on for location, if you ski! It's right next door to the ski lifts. The hotel room was great and the staff were fantastic - they managed a situation very well when an unruly child threw a ball in the lobby that hit a glass, showering us with red wine. I'd still stay at this hotel, again, and again..!

6/10 Okay

Ian

Liked: Cleanliness
Disliked: Staff & service
Location brilliant, trade off
Location brilliant, trade off is lots of road noise. Beds where horrific, very uncomfortable, and two few towels that where very small . Because its Andorra they all smoke, and inside the hotel with the heating cranked up thats not pleasent.

8/10 Good

Cristina

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Volveremos, grata estancia.
Hotel en el mismo edificio del telecabina, desde el guardaski conecta. Una decoración de montaña sx bonita, y un olor espectacular. Estuvimos en una suit para 4 impresionante, con ducha y bañera de hidromasaje. Jabones de la marca Miller Harry con un perfume importante. El parking una maravilla, con entrada sx cómoda para coches grandes. La comida también muy buena, tanto la elaborada como la q hacen en plancha, y tiene zumo natural de naranja. El agua eran 2'80€ de 1litro. El hall muy acogedor con sofás grandes. La única pega, es que no tenían q consentir q los crios corriesen y gritaran por el hall, estábamos agusto descansando, y nos tuvimos q marchar.
Stayed 2 nights in Dec 2023

10/10 Excellent

María mercedes

Stayed 4 nights in Dec 2023

10/10 Excellent

Elizabeth

Stayed 2 nights in Dec 2023

8/10 Good

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Séjour très agréable mise à part une erreur de hôtel.com car il n'y a la climatisation que au 4 ème étage pour les suites alors que c'était noté climatisation nous avons eu très chaud impossible de bien dormir l'accueil a fait son possible nous avons eu un ventilateur et la dernière nuit nous avons changé de chambre pour avoir la climatisation merci aux personnels très gentils qui a fait son possible pour notre séjour
Stayed 3 nights in Aug 2023

6/10 Okay

LAURA

Stayed 3 nights in Aug 2023

6/10 Okay

Cristian

Travelled with family
Disliked: Room comfort
Habitación demasiado pequeña para 4. Comida bufé muy justa.
Stayed 1 night in Aug 2023

6/10 Okay

antonio

Liked: Cleanliness, staff & service
En c
Stayed 3 nights in Aug 2023

10/10 Excellent

Ezequia, Rio de janeiro

Stayed 1 night in Aug 2023

10/10 Excellent

Ezequia, Rio de janeiro

Business traveller
Liked: Cleanliness, staff & service, amenities
Very clean and quiet place, super friendly workers.
Stayed 2 nights in Jul 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

Marta

Travelled with family
Liked: Cleanliness, staff & service
Alojamiento con buena localización. Las ventanas no aíslan bien y hay ruido de coches y del rio
Stayed 1 night in Jun 2023

10/10 Excellent

David

Stayed 1 night in Jun 2023

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Alejandro

Stayed 4 nights in Mar 2023

10/10 Excellent

Paloma

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
El detalle con la mascota que tienen La atención en la recepción El bufet La verdad todo excelente
Stayed 1 night in Feb 2023

10/10 Excellent

Natalia

Stayed 2 nights in Feb 2023

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato del personal es excelente, nos atendió un chico argentino muy amable y educado!
Stayed 1 night in Feb 2023

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
La ubicaión para ir a esquiar es increible y las habitaciones son muy buenas. El personal del comedor, almenos durante la cena que contratamos adicionalmente, bastante mejorable aunque la comida esta buena aunque escasa en variedad

10/10 Excellent

Julien

Stayed 1 night in Aug 2022

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022

8/10 Good

Terje

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

8/10 Good

JAVIER

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Silvio

Stayed 2 nights in Apr 2022

6/10 Okay

nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel bien
Hotel bien difficile d'accès à l'arrivée obligé de prendre le parking payant picinette froide
Stayed 1 night in Mar 2022

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week-end reposant
Très bon emplacement au pied du téléphérique pour accéder aux pistes de ski. Personnel très accueillant
Stayed 2 nights in Mar 2022

8/10 Good

Frederick

Travelled with family
Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2022

10/10 Excellent

Christel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hôtel. Personnel très très agréable et serviable Mention spéciale au responsable à la réception. Propreté irréprochable Discrétion
Stayed 2 nights in Dec 2021

2/10 Terrible

Rodrigo

Stayed 1 night in Dec 2021

8/10 Good

JUANJO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atencíón del personal, que es muy amable
Excelente atencíón del personal, que es muy amable y servicial. Muy buena ubicación. Principal aspecto mejorable: el bar, no tenía casi nada para comer de lo que había ofertado en la carta, ni algunas de las bebidas.
Stayed 2 nights in Dec 2021

8/10 Good

Jenzer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Für den Preis Top
Sehr freundlich Personal. Wellnessbereich eher einfach Leider kein Bikeraum für so ein geniales Bikegebiet.
Stayed 2 nights in Aug 2021

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena situación, hotel agradable. Repetiremos otro año.
Stayed 1 night in Feb 2020

8/10 Good

Anita

Liked: Cleanliness, staff & service
Fin skidåkning. Hotellet tråkigt Trist att inte ha tillgång till det minimala gymmet förrens efter kl 08.
Stayed 6 nights in Jan 2020

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Ski
Bon plan pour le ski
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantástico, ubicación justo al lado del telecabina, personal super amable , hotel top
Stayed 1 night in Jan 2020