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The room was not very clean, the window was cracked(broken), the door to the bathroom was damaged and barely on the hinges. We adjusted the AC temp, but the blower remained on full blast and would not adjust lower. Had my wife and I more time we would have done everything to change locations. Not sure if I would use Expedia for future trips.
We liked the location. The staff was very friendly nice and helpful. there were piles of trash and bags of linen at the north entrance. The trash was there for 6 days almost the whole time we were there. The rooms were disappointing for a Wyndham property
juliette Valerie
Stayed 7 nights in May 2024
4/10 Poor
Scott
Travelled with partner
18 May 2024
Disliked: Amenities
Homeless encampment between property and downtown. People screaming at each other while walking river walk. Breakfast minimal, frozen eggo waffles for toaster. No coffee shop nearby.
Scott
Stayed 1 night in May 2024
6/10 Okay
Peter
Travelled with family
17 May 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Bathrooms need a good
Makeover and remove the carpets.
Peter
Stayed 2 nights in May 2024
6/10 Okay
Peter
Travelled with family
17 May 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Property is tired however staff were great and the shuttle on hand was excellent
Peter
Stayed 1 night in May 2024
6/10 Okay
Anthony
Travelled with family
16 May 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Old property in need of refurbishment. Staff was very helpful and friendly.
The outside looks nice but the inside needs a complete overhaul. It has a deodorizer smell and everything is old.
Our tv remotes had scotch tape on it to hold the batteries in and it still didn’t work.
teri
Stayed 1 night in May 2024
4/10 Poor
Leisa
Travelled with family
15 May 2024
Disliked: Property conditions & facilities
The staff were great and helpful. The hotel was very old and run down. Not the cleanest.
Service was grate, location too far from main attractions, but the hotel provided free transportation to and from any attractions. Just a phone call away. The hotel was a bit run down and the breakfast pretty sparce.
The staff worked very hard to provide good service. For that I was very Thankful.
WEBB
Stayed 2 nights in May 2024
4/10 Poor
Austin
13 May 2024
Liked: Staff & service
Disliked: Cleanliness
Austin
Stayed 1 night in May 2024
6/10 Okay
Clive, Mapleton
13 May 2024
Disliked: Amenities
Old. Needs an update, clean and repaint. Area is uninspiring.
Bathroom was fithy dirty soap with hair on it. Door wouldnt lock, safty latch fell off. Window lock broke off ( 3rd floor so really didnt matter) no screen, so bugs. Was never any coffee or hot water for tea. Front desk girl was new and very nice
Homeless in the area but great. Recommend. Location is good.
Doreen
Stayed 1 night in May 2024
6/10 Okay
John, Lewisville
12 May 2024
The room smelled musty. The tile in the bathroom had giant cracks in 2-3 of the large tiles. The shower curtain was too short for the tub. A rough place to stay.
Pizza left in refrigerator by past guest. Dirty glove from housekeeping left in a plastic cup by the sink, ice bucket used and pushed behind the tv. We left the front desk know the problems. They moved us to another room where the heat and ac were both on, with the window open. The room was cleaner though.
James
Stayed 1 night in May 2024
6/10 Okay
Marisa
Business traveller
10 May 2024
It was standard
Marisa
Stayed 4 nights in May 2024
10/10 Excellent
Richard
Travelled with partner
10 May 2024
Liked: Cleanliness, staff & service, amenities
Excellent staff suppport even though they were short handed. Facilities somewhat run down. Needs carpet and paint.
This is a very old hotel and even though they say it has been renovated, the rooms were old…the carpeting is worn; the bedspreads are worn; grout around shower and floor dirty. Very unorganized at check in. There was what appeared to be a new clerk at the desk who had a problem and went to get some help. At this point there were 5-6 (rooms) people waiting to check in. The woman who came out scolded the new clerk for not coming to get her sooner. Apparently she was busy doing house keeping and cleaning rooms.
The hotel is hotel and th8nk in the rooms are worn (carpeting & bedspreads) even though the website says renovations have been done.
It is also very unusual in these days to stay in a hotel without coffee in the rooms. We were told there’s 24 hour coffee in the lobby but who wants to come downstairs in the pjs to get coffee.
I do want to compliment the shuttle drivers. The evening driver drove us to the restaurant we wanted to go and told us to call when we were ready to be picked up. The morning driver had to take us to the airport at 4am.
I definitely would not recommend your hotel.
Expected more from the Wyndham brand. Too many problems to list, but only second time in my life that I’ve left a reservation despite no refund and went to stay somewhere else.
Upon arrival at the hotel we were told there was no king bed room available though I had paid for 4 nights over 4 months ago. After 15 minutes and much haggling we were given a king bed room. The bed did have sheets on it but no mattress pad.There was no television as cable was out for all 4 days! Limited heat in the room but they were working on it. 2nd day we went to front desk to request the room be made up ( no cards for room doors) and specifically asked for toilet paper as there was none in the room. Told them we would be gone sightseeing all day. Called hotel that evening to be told no tv still. We stayed at another hotel. Called back on day 3 still no tv and heat. Came back on day 4 to a room that hadn’t been cleaned, no tv yet, no toilet paper ,and be told the laundry room (one of the reasons I booked this hotel) couldn’t be used because the coin machine was jammed and no supervisor was around and wouldn’t be for a couple of days. As we were leaving on a cruise the next evening we had to go out to a laundromat. This hotel is located in a commercial area near the train depot which was expected but what I didn’t know was there was a huge tent city of homeless people all over across from the hotel. It felt very unsafe as these folks wandered around the hotel and stood outside our first floor window (3 feet away from us). The lady at the front desk advised us not to walk to dinner (0.3 mile away) because we had to cross through the homeless camps.
The hotel is located right behind the train station. At least during the time of the year we were there, not many trains seemed to be working, so noise wasn't a big issue. The room we got had a weird smell, but we were only staying for a night, so no big issue either. Breakfast was ok.
Andrea
Stayed 1 night in Apr 2024
2/10 Terrible
Derek
Travelled with family, Travelled with family and small children
When we got to our room there is a huge stain in the carpet, garbage bag hanging off a light and the window was open and wouldn’t shut all the way. Night two there was no hot water, took cold shower and then went to talk to staff about it and it is a known issue. Which they eventually fixed. Location is great minus the homeless camp across the street and tiny parking lots. Will not be staying here again.
This property is in VERY poor condition!! We were supposed to stay 7 nights, one was enough for us!!if not for the night manager we would not have even done that!! Morning manager was rude and didn't help us at all!!
The staff are nice and helpful. It's about 20 minutes walking distance from the hotel to the downtown areas. The staff always would like to transfer us by a hotel shuttle bus.
Was told the pool was heated, which was the entire reason we chose this hotel. It was in fact ICE COLD. The room was so hot that we had to sleep with the window open EVEN AFTER I unplugged the auxiliary heater and already had the thermostat on the wall unit turned off by 4pm. At 9am the room was still above 80 degrees and the heater was still cranking out heat. Poor & never again